Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92
4.9

( 1153 Reviews )

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
Latest Review 1 day ago

Reviews


NS
Nancy S.
Wilmington, NC
Mercedes-Benz C230
Verified Customer
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11/01/2019
My Mercedes Specialists
I have two Mercedes and have taken them both here for years. I only wish I had known about them the whole time I have had my older car.
They have always been honest, done excellent work, never done unnecessary work and delivered on time.
I have recommended them to friends and colleagues and that is not something I do lightly!
If you have a Benz or BMW out of warranty this must be your go to place!

Verified Customer
Leland, NC
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2019
Annual Vehicle Inspection
My appointment was for the state's annual inspection. I was early so had to wait a bit before my car was taken but the inspection was thorough and since nothing adverse was found, there was no follow up work to be done. I will be continuing to take my BMW to Wilmington Motor Works for service.

JA
Jim A.
Southport, NC
BMW 328i
Verified Customer
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10/30/2019
Honest people and so far, great work.
They gave me a quote, made an appointment, and everything happened as planned. Comfortable waiting room as well.

WG
William G.
North Carolina
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2019 Category: Service
William said this business was very effective, especially the way he can see what's wrong with his vehicle, and the service was super nice. He said this was probably the best place he has ever gone to.
This review was collected via phone interview by Customer Research Inc.

TO
T. O.
Wilmington, NC
Mercedes-Benz E350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2019
Great, speedy service!
Very prompt and reliable service with highly qualified technicians.

MR
Matthew R.
Wilmington, NC
MINI Cooper Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2019
Auto service
Efficient, honest and caring for your car. Access for appointments is easy, never feel rushed, quality care and integrity.

SM
Sheila M.
North Carolina
Mercedes-Benz C300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2019 Category: Service
Sheila said she was referred by a friend and she will recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Wilmington, NC
BMW X3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2019
Fast, friendly, and great price
Very friendly and welcoming staff, helped me very quickly and had very reasonable price.

WB
William B.
Wilmington, NC
MINI Cooper Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/21/2019 Category: Service
William said the staff are fast, they did what he wanted them to do and they are pleasant to deal with.
This review was collected via phone interview by Customer Research Inc.

CW
Cynthia W.
Wilmington, NC
BMW 5 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2019 Category: Service
Cynthia said she loves the work they do at this business. She has been going there a for a long time.
This review was collected via phone interview by Customer Research Inc.

RF
Robert F.
Wilmington, NC
Mercedes-Benz E320
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2019
Rapid Time State Inspection
Annual state inspection completed in a little over 30 minutes, in total; walking in the door to walking out. Also had a nice comfy read of a current magazine while waiting.

TH
Tom H.
Wilmington, NC
BMW Z4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2019
Attention to detail
Very professional experience. The inspection/review very thorough and documents the car’s excellent condition. We expect to keep to at least 100K miles!

PC
Pamela C.
Wilmington, NC
Mercedes-Benz E350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2019
Pamela Campbell-Dereef
GREAT SERVICE AND EXCELLANT CUSTOMER RELATIONSHIP!!!

GC
Gary C.
Wilmington, NC
BMW M3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2019
Courteous, respectful and competent
It was just a state inspection, which they did with aplomb!

Verified Customer
Wrightsville Beach, NC
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/01/2019
Making it easy
Thanks for another effortless service!

NS
Nancy S.
Wilmington, NC
Mercedes-Benz C230
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2019
The only place for Mercedes/Benz work
I tried other places and was never satisfied until WMW. Always honest and accommodating, they will let me know what work is necessary and what I might hold off if necessary. I trust them completely with both my Mercedes and have recommended them to friends and colleagues without reservation.
If you want the right job done the first time, this is the only place to go!

FP
Fred P.
Wilmington, NC
BMW X5
Verified Customer
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09/26/2019
Great job
staff is very friendly they treat you as family I like going here giving them my money knowing that it be satisfied and professional I have not yet to get return for services

KR
Kris R.
Wilmington, NC
BMW 5 Series
Verified Customer
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09/26/2019
Great communication and fair pricing
They communicated detailed work needed and offered fair pricing.

RS
Ron S.
Wilmington, NC
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2019
BMW Service
I always find Wilmington Motor Works friendly, professional and very responsive- Never any issues with their quality of work and timing-

SH
Stacy H.
Wilmington, NC
BMW 5 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2019 Category: Service
Stacy said everything was on time and as promised.
This review was collected via phone interview by Customer Research Inc.