Reviews
PC
Pamela C.
Wilmington, NC
Mercedes-Benz E350

03/17/2021
Personal and caring in explaining to older adult about their vehicle. This makes me feel comfortable at learning and asking questions regarding my car.
Excellent customer services!!! The last time I was at Wilmington Motor Works I was recovering from surgery and I was not feeling well. Needless to say, Hannah showed her concerns for me!!! Her energy was warm and caring!!! Thank you Hannah!!! God bless you!!!
Recommended
Verified Customer
Wilmington, NC
BMW 5 Series

03/13/2021
Great service and very helpful personnel
Always a great experience with knowledgeable technicians.
Recommended
GS
Gerotha S.
Wilmington, NC
BMW 3 Series

03/11/2021
Personal Touch
I have been a customer for several years. Tim has always treated me with respect and appreciation. He has made it clear that he want his customers more specifically me, to be completely satisfied when I have my vehicles serviced at his business.
Recommended
KC
Kay C.
Wilmington, NC
03/11/2021
Honest and Reliable Service
I won't take my BMW any where else. I have a 2002 and it's still running with minimal maintenance thanks to the team at Wilmington Auto Works. Back in 2018, they gave me a complete run down of what items needed to be fixed and what items could wait. Over the years they've taken care of what was immediate and they continue to watch the other items for me. Any time I think I hear a new noise or concern, they take a look and give me an honest answer. Its not just about $$ with them, they really care about their customers. They are patient and will explain everything to you in a manner you can understand. Highly recommend them!!!
Recommended
JU
Jeffrey U.
Leland, NC
MINI Cooper Coupe

03/11/2021
Professional, efficient and reasonable
Professional, efficient and reasonable
Recommended
JM
Joe M.
Wilmington, NC
MINI Cooper Hardtop

03/05/2021
Excellent service and accommodating
Staff guick to respond to diagnosing problem, ordered part and got me in as soon as possible. Efficient, friendly and responsive.
Recommended
JD
Joey D.
Wilmington, NC
Dodge Dakota

03/05/2021
Category:
Service
Joey said the business provided good service.
Recommended
DE
David E.
Southport, NC
BMW X5

03/05/2021
Category:
Service
David said they were very fast and efficient. They did what they said they were going to do.
Recommended
SP
Susan P.
Wilmington, NC
Mercedes-Benz E-Class

03/04/2021
Excellent service
Their followup is fantastic. You know the status of your vehicle at all points in time. Hannah is terrific, and they really care and appreciate their customers, and the prices are soooo much better than any dealership. Highly recommend.
Recommended
NF
Nick F.
Hampstead, NC
BMW Z4

03/03/2021
Wonderful help
I had what appeared to be a significant problem. Took me right in and corrected issue quickly.
Thank you for your customer focus and response.
Thank you for your customer focus and response.
Recommended
MF
Mike F.
Wilmington, NC
BMW X3

03/03/2021
consistently
great service start to finish
like the check your status ap
hanna was very responsive and on top of things
everything was transparent
well-run business!
like the check your status ap
hanna was very responsive and on top of things
everything was transparent
well-run business!
Recommended
BB
Bill B.
Leland, NC
Mercedes-Benz CLK-Class

03/01/2021
Customer focus/skill & product knowledge.
From Hannah at front desk to technicians in the shop this organization exhibits extraordinary customer service. Excellent communications, Professional skill sets and honest workmanship hallmark this organization.
Recommended
FM
Francis M.
Jacksonville, NC
BMW 5 Series

02/28/2021
Updated computer program that provides detailed information
The program they use to diagnose your vehicle is amazing. I like how they provide you with pictures of
Items that are areas of concern.
Items that are areas of concern.
Recommended
TM
Tom M.
Wilmington, NC
BMW X5

02/27/2021
Feedback and prompt response!
Quickly assessed problem, got the parts and did the repair in one day with feedback at each phase.
Recommended
TJ
Taylor J.
Wilmington, NC
BMW 3 Series

02/26/2021
Top Notch Car Care
The entire staff takes a personal interest in the customers and goes out of their way to provide outstanding auto maintenance and customer satisfaction.
Recommended
Displaying Review 16 - 30 of 1412 in total