Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

912 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
Latest Review 1 day ago

Reviews


TR
Teran R.
North Carolina
BMW 530i
Verified
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03/24/2015 Category: Service
Teran said he has a good relationship with the owner Tim, and most of the employees there are really professional and very courteous. They do everything to make sure he is satisfied and get him back on the road. He has already recommended them to others. He is always satisfied with their service.
This review was collected via phone interview by Customer Research Inc.

BJ
Bill J.
Wilmington, NC
BMW X3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2015
Knowledge about my BMW X3
In my 6 visits to WMW, always have fixed the problem on the first visit. Dan and Chris take good care of my car and remind me of upcoming service.

LW
Larry W.
Wilmington, NC
MINI Cooper
Verified
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03/21/2015
Oil Change
I'm disappointed at the increase in price of an oil change, but I really appreciate the new email computerized system. Also, the personal attention is most impressive.

SI
Shantell I.
Wilmington, NC
BMW 330i
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2015 Category: Service
Shantell said they called her when the parts came in and they worked with her on the scheduling.
This review was collected via phone interview by Customer Research Inc.

PW
Patricia W.
Wilmington, NC
BMW X5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2015
Great service- fast
Excellent

KM
Kraig M.
Wrightsville Beach, NC
BMW X5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2015 Category: Service
Kraig said this business gave him excellent service and they were very personable. Dan is always helpful.
This review was collected via phone interview by Customer Research Inc.

SH
Shawn H.
Leland, NC
BMW 525i
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/17/2015
Professionalism, and knowledge of the serviced product.
I am a first time BMW owner and as such, I don't believe I will ever own another type of vehicle. They are incredible! That being said, I knew I would need a company of exemplary calibre to perform any required maintenance and/or any potential service needs. I certainly found as such in Wilmington Motor Works! WMW is the quintessential example of a company that takes pride in providing excellent service based on their extensive knowledge of all makes/models of BMW. My new/used BMW was welcomed into the WMW family and I am certain when I upgrade to my next, it will be as well. Thank you Gentlemen...

SS
Stephen S.
Wilmington, NC
BMW 535is
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/17/2015 Category: Service
Stephen said the business is fantastic and they do good work.
This review was collected via phone interview by Customer Research Inc.

AB
ANTHONY B.
Riegelwood, NC
BMW 530i
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2015
Customer Service and Knowledge!!! Great!!!
I'm always pleased with the all around service that the guys at WMW provide. They are very sharp on everything they do from explaining the issues that they see to fixing the issues and not putting pressure on you too get it done. Just explain how important it is to you and your car to have the issues taken care of. The rest is up to you! They make sure that all of their customers are taken care of answering all questions. I'm always confident when I leave knowing they've done the job right! I HIGHLY recommend WMW for all your car needs!

TL
Tommy L.
Wilmington, NC
Mercedes-Benz E320
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2015
superior service and knowledge !!!!!-
If you have a BMW or Mercedes then Wilmington Motor Works is the best place to take your care...Dan and Chris are the best!!!

he best

OK
Omar K.
Chevrolet Express
Verified
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03/11/2015
Recommend
For over ten years WMW been The ultimate alternative to the dealer. fast and efficient solution to our fleet.

SG
Staphanie G.
Wilmington, NC
BMW 330i
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2015
They do the best job and friendly people
I bn going there few years. I like going there b/c they have the best price and every time they fix my car it feel like new. They are awesome always make you feel welcome to the shop. I definitely recommend Wilmington Motor Works

JH
Joe H.
Wilmington, NC
BMW 325Ci
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/10/2015
The guys are super friendly
Pretty quick seeing as I had to tow my car there. Great work from the guys too

TM
Tom M.
Wilmington, NC
Audi A8
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/10/2015
NC Inspection
Great people, great work, and fast!

CB
Connie B.
Wrightsville Beach, NC
BMW X3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2015
Great work
Very professional, seem to be on top of your game as far as business sense and sincere in what you do everyday. I will be back.

DF
DAVE F.
Hampstead, NC
BMW 328i
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/06/2015
Excellent Service
Wilmington Motor Works is the only place I trust to work on my car and be honest with what might be wrong. They are polite, timely, and affordable. LOVE this place!!

MF
Mason F.
BMW 530i
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2015
fast service
when I called I was told my car wouldn't be seen until Friday most likely. Due to over twenty cars coming in that day. After arriving at the shop around 11 am the car was done by 3pm. Fixed the issue and changed the spark plugs.

JC
Jane C.
Wilmington, NC
BMW 740iL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2015
Excellent service
The best auto service in my 18 years of owning this car. Professional, smart, trustworthy, really nice people, fair prices, and prompt response.

JS
Jan S.
Hampstead, NC
Mercedes-Benz E320
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2015 Category: Service
Jan said the business is prompt, courteous, and professional.
This review was collected via phone interview by Customer Research Inc.

RP
Robert P.
Wilmington, NC
Mercedes-Benz SL500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/02/2015
Pleasure to deal with. Good people
These guys were recommended and they lived up to their recommendation