Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

884 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
Latest Review about 20 hours ago

Reviews


AY
Alex Y.
North Carolina
MINI Cooper Hardtop
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2017 Category: Service
Alex said he received fast service and they did good quality work.
This review was collected via phone interview by Customer Research Inc.

DB
David B.
Hampstead, NC
BMW X5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2017
Great service. Quick repairs
Handled all arrangements to get my car towed and back on the road in a hurry. These guys are good. Have used them many times in the past and will continue to in the future. Customer service is great and they are quick with the turnaround. Better than the dealership.

GC
Gary C.
Wilmington, NC
BMW 5 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2017
Very responsive, thorough and congenial
I can not say enough about how responsive WMW has been for me since my 5 series has gone beyond its purchased warranty. On several occasions I have called to get service and/or repairs. They have been extremely responsive and manage to minimize my inconvenience. Highly recommend them all my colleagues.

PS
Pam S.
Wilmington, NC
BMW X5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/01/2017
Outstanding customer service.
Tim and his team are great to work with. They take time to answer customer questions, give accurate estimate of expected cost, and the repair work is done well. I do recommend this business. They keep both my BMW's on the road at less cost than any dealership would.

DB
Doug B.
Bolivia, NC
BMW X5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/01/2017
Easy
Thanks Tim

RH
Roger H.
Riegelwood, NC
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2017
Seemed very knowledgable.
Was able to find problem quickly and make the needed repairs.

MM
Marc M.
Wilmington, NC
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2017
Excelent and Professional!
Chris and Tim and the whole WMW team are a class act. Their knowledge and experience is top notch and I would highly recommend them to any BMW, Mini or Mercedes owners looking for trustworthy dealer level service at a great value!

GS
Gavin S.
Swansboro, NC
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/28/2017 Category: Service
Gavin said the business was always great. They were very quick and very thorough.
This review was collected via phone interview by Customer Research Inc.

JD
Joyce D.
BMW X3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/26/2017
Excellent service and honest, knowlegeable personnel!
Highly satsfied with the service rendered!!!
I plan to use for all future maintenance needs.

JM
John M.
Wilmington, NC
BMW X5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/23/2017
Great service for reasonable price
We were hesitant about purchasing a used BMW after hearing horror stories about the cost of repairs. Friends recommended Wilmington Motor Works as reliable and well priced and we have been going there for 10+ years. Tim and Co. have always exceeded our expectations. We've never left feeling ripped off , only well taken care of. Would recommend whole heartedly.

CM
Carrie M.
Wilmington, NC
Mercedes-Benz S550
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2017 Category: Service
Carrie said the business was courteous. They were very informative and honest. They did good work.
This review was collected via phone interview by Customer Research Inc.

LP
Leroy P.
Wilmington, NC
Mercedes-Benz S430
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2017 Category: Service
Leroy said he receives excellent service, but he'll ask them why the interior light doesn't come on. It worked before.
This review was collected via phone interview by Customer Research Inc.

BG
Butch G.
Wilmington, NC
Mercedes-Benz CLK-Class
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2017
Great service and fair pricing
Great

SV
Scott V.
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2017
Friendliness/honesty
Everyone is skeptical of repair shops, especially BMW shops. Not so with these guys. They are honest, friendly, and more than reasonable on their rates. I will certainly be back, and so will all my friends. Thanks guys.

EC
Eric C.
Leland, NC
MINI Cooper Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2017 Category: Service
Eric said the staff were able to get the work done.
This review was collected via phone interview by Customer Research Inc.

RG
Robert G.
North Carolina
MINI Cooper Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2017 Category: Service
Robert said this business got him in on short notice. He had a pleasant experience with them.
This review was collected via phone interview by Customer Research Inc.

DJ
Donovan J.
Wilmington, NC
Mercedes-Benz E350
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/11/2017
The staff are very professional
I took my Mercedes there for Alternator and other issues and they were resolved in two days. Staff gave constant updates on progress which was helpful in planning my day.

SH
Scott H.
Sneads Ferry, NC
BMW Z4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2017
Service Lives
You had the go-ahead to replace more parts and charge more money. You called and said they were fine and recommend that I not spend the extra 800 plus dollars. That's integrity.

TH
Tom H.
MINI Cooper Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2017
Excellent Service
Honest brokers. Most recommended.

CG
Chuck G.
Wilmington, NC
BMW X3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2017
Great service
Always helpful no matter how big or small the issue