Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92
4.9

( 1150 Reviews )

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
Latest Review about 1 hour ago

Reviews


GM
Greg M.
Wilmington, NC
BMW 6 Series
Verified Customer
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04/13/2019
First Time
Great service, great work, and relaxing waiting room. Will make this my permanent BMW service provider.

DB
David B.
Hampstead, NC
BMW X5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/07/2019
Great job.
I have a high mileage X5 and Wilmington Motor Works keeps it going for me. Affordable and dependable.

Verified Customer
Bolivia, NC
BMW X3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2019
Warranty Work
Carried car in several weeks back for oil pan gasket and front seal. Few weeks after service noticed i still had a bad oil leak. Called the office they took in next day made the repair at no charge. Good honest work.

RF
Robert F.
Wilmington, NC
Mercedes-Benz E320
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2019
Very Good First Visit
First visit to WMW and all went very smoothly. Checked in right away, car went into the shop maybe 10 minutes later. Work preformed as requested and thorough inspection confirmed a couple issues.

RW
Ronnie W.
Wilmington, NC
BMW 740iL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2019 Category: Service
Ronnie said that the staff provided good communication and were helpful with his service.
This review was collected via phone interview by Customer Research Inc.

JW
JEFF W.
Wilmington, NC
BMW X5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/02/2019
Thumbs up
It is easy to become accustomed to timely and effective repair. Tim and the team tracked down a stubborn problem and got the job done. The bonus for service is attitude; always “can do”.
Tim G. from Wilmington Motor Works responded on 04/09/2019

Thanks Jeff glade we could pin point the issue for you.

Tim George

WR
Wilson R.
Wilmington, NC
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/30/2019
Great service, greater staff
They found a problem after significant diagnostics, fixed it and got me back on the road

GH
Glen H.
Wilmington, NC
MINI Cooper Coupe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/20/2019
Ccustomer service...
Outstanding customer service and attention to detail.

MC
Michael C.
Wilmington, NC
MINI Cooper Hardtop
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019
Best Euro Shop In Wilmington
Just came in for an oil change and got superb service as always

KV
Kat V.
Wilmington, NC
Mercedes-Benz ML350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2019
EXCELLENT!
From my initial call with questions, to my first visit for an estimate, to my last visit for a repair, I was treated with a refreshing professionalism that is often missing from businesses. I hope I don't have to go back, but if I need a repair, I will definitely go back here!

PQ
Paul Q.
Holly Ridge, NC
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019
Honest, friendly and affordable.
Is was very impressed by the team Wilmington Motor Works. The quickly gave me the service I needed at a surprisingly affordable rate. I also really appreciated not being upsold on other services that were not needed at the time.

TD
Tony D.
Southport, NC
BMW Z4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2019
Outstanding, professional service
I arrived about lunchtime and Tim offered me a loaner vehicle so I could drive to a local restaurant for lunch. When I returned the car was ready for pickup. My computer problem was resolved and the charge was very reasonable. Thanks for excellent service.

VF
Vivian F.
Wilmington, NC
BMW X3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2019
Great Customer Service
Every time I visit WWW, I know I put my BMW in good hands. Hanah and Chris at the front desk are very nice and have fast communication by phone or text message.

RA
Robert A.
Rose Hill, NC
BMW 6 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2019 Category: Service
Robert said the service was good.
This review was collected via phone interview by Customer Research Inc.

JO
Justin O.
Wilmington, NC
Audi A6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2019 Category: Service
Justin said he had exceptional service.
This review was collected via phone interview by Customer Research Inc.

TT
Tom T.
Castle Hayne, NC
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2019
first service visit
Responsive, courteous, very accurate diagnosis, fair pricing, fixed correctly first time. Having been in the automotive business in the Washington, DC area for 39 years what more could you ask for with repair service on your BMW. I will certainly be going back for further service in the future.

Verified Customer
Wilmington, NC
BMW 740iL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2019
Great BMW Specialists
Accurate diagnosis, fair price. Keeps my BMW's in top shape.

DM
David M.
Wilmington, NC
BMW X3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2019
Great Service!
Tim is Great.
TPS was showing on display, Tim made it go away. Customer happy.

JW
JEFF W.
Wilmington, NC
BMW X5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/02/2019
Predictably good.
Knowledge, enthusiasm, and customer service.

DL
David L.
Jacksonville, NC
Mercedes-Benz S600
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/01/2019 Category: Service
David said he is happy with the work and the business.
This review was collected via phone interview by Customer Research Inc.