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Wilson County Hyundai

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(24 Reviews)
89
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
15
Total ReScores
4.7
ReScore Average
89
Net Promoter Score ®

Business Details

About

We have history. Since 1927 Wilson County Motors has serving the communities of Nashville, Lebanon, Cookeville and Hendersonville, TN. Our expert Hyundai service staff has won regional awards for excellence and we will provide quality Hyundai repair and maintenance. Contact us today to set up an appointment. We have history. Since 1927 Wilson County Motors has serving the communities of Nashville, Lebanon, Cookeville and Hendersonville, TN. Our expert Hyundai service staff has won regional awards for excellence and we will provide quality Hyundai repair and maintenance. Contact us today to set up an appointment.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(615) 444-5564

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
8:00 AM - 3:00 PM
Sun
closed
* Central Time (US & Canada)
1310 West Main Street Lebanon, TN 37087
Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(24 Reviews)

PB
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Paula B.
Hermitage, TN
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
verified customer Verified Customer
10
Category: Service
Oil Change Service
The original issues I had prompted an immediate call to action by the parts & service director which spoke volumes to me about the care that Wilson Hyundai’s service dept has for their customers. I was extremely impressed with the fact that someone actually took the time to understand my issues and strived to correct them to my satisfaction. The genuine apology I received meant the world to me. I am extremely happy with the service and care that I have received and truly feel as if I am a part of the Wilson Hyundai family! I will definitely be returning and telling everyone about their great customer service and how impactful this exchange was for me and my family!

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/29/2022
Service Type: Maintenance
3
Category: Service
Oil change service
Oil change was done promptly but was never told about a recall or the repair of the trunk release until AFTER the repair was completed. Things I, as the driver, had manually set were moved/changed and not put back it the driver’s specifications…. Mirror, seats, lights, etc. also after trunk release work, the trunk light now is not working!
RANDY J., Parts and Service Director from Wilson County Hyundai responded on 03/29/2022 05:32 PM

Thank you for your feedback regarding your most recent service appointment here at Wilson County Hyundai. We value you as a customer and your feedback tremendously. I apologize for the less than satisfactory experience. We strive for 100% customer satisfaction and in this case, we obviously missed the mark. We are working to ensure that our service is second to none and always appreciate the opinions of our customers. I would like to reach out to you to see how we might resolve your concerns.  Our mission is to continually improve, and your feedback can help us do just that. We are sorry about the issue you encountered during the servicing of your Hyundai Sonata.  You are absolutely right, and I understand your frustration.  Although we always strive toward 100% customer satisfaction, sometimes things do not go right.  I sincerely apologize for your recent experience, and please know your comments will be used for coaching and training our team members. We will continue to collaborate with our teams to improve all aspects of service to provide the highest quality every time for every customer. I look forward to speaking with you and correct any issues you have concerning your last visit. 

 

Randy Jackson
Parts and Service Director
randyj@wilsoncountyauto.com
615-444-5564
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