Overview

Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5rating 4.71

66 Reviews

94% Would Recommend
Latest Review 5 days ago

Reviews


MS
Mike S.
Missouri
Ford F-150
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Mike said the employees were good. He didn't have any complaints.
This review was collected via phone interview by Customer Research Inc.

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Paul W.
New Madrid, MO
Ford F-150
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Paul said he was happy with everything at the business.
This review was collected via phone interview by Customer Research Inc.

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Jesus G.
Missouri
Ram Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Jesus said the business did an oil change for him, and he would recommend it for service.
This review was collected via phone interview by Customer Research Inc.
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Rick W. from Woods Auto Service responded on 06/13/2018

Thanks, Jesus!!

Rick Wood
Owner
573-471-0076

MT
Michael T.
Sikeston, MO
Ford F-150
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/12/2018 Category: Service
Michael said he was overcharged for parts. He checked on the price of a part and found it for a lot less.. He also was told a part had to be programmed and found out that it comes pre-programmed. He will not return to this facility for service.
This review was collected via phone interview by Customer Research Inc.
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Rick W. from Woods Auto Service responded on 06/14/2018

I have spoken with Michael today. He said he was very pleased with the work performed on his truck. This was a mistunderstanding that we have resolved.

Rick Wood
Owner
573-471-0076

AS
Amy S.
Sikeston, MO
GMC Sierra 1500
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Overall Rating 1/5rating 1rating 1rating 1rating 1
06/08/2018 Category: Service
Spoke with Jason. He said he took the vehicle in and the business knew the vehicle was still under warranty. He had the vehicle inspected and the business wouldn't release the vehicle until the service fee was paid. Jason said he will not take any other vehicles to the business again.
This review was collected via phone interview by Customer Research Inc.
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Rick W. from Woods Auto Service responded on 06/12/2018

We are very sorry that you are unhappy with the service we provided at our shop. Your vehicle was brought in with an after market warranty. You asked us to diagnosis the problem statements and call the after market warranty company to see if the repairs would be covered. After our diagnosis we determined that the repairs were not covered under the after market warranty, but possibly might be covered under the factory warranty. We felt the responsible thing to do was to inform you and give you a chance to get the repairs covered under warranty. Diagnostic fees are not included in any warranty work. We understand your frustration at the situation, but feel it is unfair to leave a bad review because we charged a diagnostic fee to inspect the vehicle. 

Rick Wood
Owner
573-471-0076

WM
WILLIAM M.
Sikeston, MO
Toyota Sienna
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018
Great customer service
Took my van in after they replaced the brakes last October. They identified the issue and fixed the issue I was having free of charge!
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Rick W. from Woods Auto Service responded on 06/06/2018

Thank you!We are so glad we could resolve the issue and get you back on the road quickly. 

Rick Wood
Owner
573-471-0076

BH
Becky H.
Missouri
GMC Envoy
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Becky said the experience was excellent. The service and the people were great.
This review was collected via phone interview by Customer Research Inc.

DK
Danny K.
Sikeston, MO
Cadillac CTS
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018 Category: Service
Spoke with Gina. She said she is a long time customer of this business. They are nice people, they are knowledgeable and they get the job done.
This review was collected via phone interview by Customer Research Inc.
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Rick W. from Woods Auto Service responded on 05/23/2018

Thanks Gina! We always enjoy working with you!

Rick Wood
Owner
573-471-0076

PD
Paris D.
Missouri
Lincoln MKZ
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Paris said the staff was friendly and explained everything well.
This review was collected via phone interview by Customer Research Inc.
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Rick W. from Woods Auto Service responded on 05/21/2018

Thank you, Paris! It was a pleasure doing busimess with you !

Rick Wood
Owner
573-471-0076

FP
Floyd P.
Morley, MO
Mercury Grand Marquis
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Floyd said the staff have been really nice and they have done a good job.
This review was collected via phone interview by Customer Research Inc.
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Rick W. from Woods Auto Service responded on 05/18/2018

Thank you Floyd! It's always a pleasure doing business with you. 

Rick Wood
Owner
573-471-0076

CS
Charles S.
Sikeston, MO
Nissan Versa
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Charles said he brings vehicle to this business monthly for maintenance.
This review was collected via phone interview by Customer Research Inc.

SP
SHERRY P.
Sikeston, MO
Dodge Grand Caravan
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018
Stand by their work
Woods auto stands by their work
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Rick W. from Woods Auto Service responded on 05/14/2018

Thank you Sherry! I am glad we were able to get your van fixed and back on the road same day! 

Rick Wood
Owner
573-471-0076

LS
Lance S.
Missouri
Chevrolet Silverado 3500HD
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Lance said the business was helpful and did what they said they would in a timely fashion.
This review was collected via phone interview by Customer Research Inc.
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Rick W. from Woods Auto Service responded on 05/14/2018

So glad we were able to help Lance!

Rick Wood
Owner
573-471-0076

EG
Eric G.
East Prairie, MO
Dodge Stratus
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018 Category: Service
Eric said the business is pretty good and quick. He said they do a good job.
This review was collected via phone interview by Customer Research Inc.

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Adam G.
Missouri
GMC Sierra 1500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2018 Category: Service
Adam said the staff were really fast and finished the work before his appointment.
This review was collected via phone interview by Customer Research Inc.
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Rick W. from Woods Auto Service responded on 04/23/2018

Thanks Adam!! I am so glad we were able to get your vehicle serviced promptly! 

Rick Wood
Owner
573-471-0076

SA
Spencer A.
Matthews, MO
Scion xB
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2018 Category: Service
Spencer said the business did a good job, and did it quickly.
This review was collected via phone interview by Customer Research Inc.
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Rick W. from Woods Auto Service responded on 04/11/2018

Thanks Spencer!!!

Rick Wood
Owner
573-471-0076

RS
Ron S.
Sikeston, MO
Chevrolet Captiva Sport Fleet
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/07/2018 Category: Service
Ron said the staff was prompt. On occasion, the business provides rides for him back home.
This review was collected via phone interview by Customer Research Inc.
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Rick W. from Woods Auto Service responded on 04/10/2018

Thanks for the review, Ron! We always enjoy doing business with you!

Rick Wood
Owner
573-471-0076

AB
Alicia B.
Charleston, MO
GMC Envoy
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2018 Category: Service
Alicia said they are very responsive. She is headed back to the business today
This review was collected via phone interview by Customer Research Inc.

MP
Margie P.
Missouri
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2018 Category: Service
Spoke with Sam. He said it was a pretty good experience and his vehicle is running great.
This review was collected via phone interview by Customer Research Inc.
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Rick W. from Woods Auto Service responded on 04/09/2018

We are so happy you are pleased with your service. Thank you for the review!

Rick Wood
Owner
573-471-0076

JB
John B.
Missouri
Jeep Wrangler
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2018 Category: Service
John said they did a good job at fixing his vehicle. The entire staff was courteous and professional.
This review was collected via phone interview by Customer Research Inc.
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Rick W. from Woods Auto Service responded on 04/09/2018

We are so glad we were able to be of service to you, John!!!

Rick Wood
Owner
573-471-0076

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