Thank you for sharing your experience with us. I would like to apologize for the way your visit was managed by our team. We strive hard to execute the processes established to ensure a good guest experience. Even with a new person at the service counter we should have done a better job to facilitate your visit. We will continue to train and expect our members of our team to execute all of our processes to ensure a great visit. Maybe in a few months you may like to return again and we can demostrate to you that what happened on your last visit will not happen again. Thank you again for your time to answer the survey and express the details.
I'm all about customer service.
Thank you again for your response and loyality to the dealership. Your comments are always important to us to ensure that we are on track to meet our guests expectations. Thank you for your time to participate.
We appreciate your time to participate in our survey. Our team works hard every day to provide the best experience possible. Although we are not perfect we will continue to better our Team at World Car South.
Thank You for our positive response. We work hard everday to prepare ourselves to provide the best experience possible. We will continue to improve our standards, a committment that not only the owners have but the team that is in place at World Car South.
As always we take our customer feedback seriously as for not just how we are doing today but to identify trends for over all guest expectations. I am not sure as to why you were not aware of the coffee staged in the center of the showroom for convienance and the snacks located at the cashier stand. As for the sign limiting water, it was identified a year ago that it was not a friendly sign. It was removed in July of 2017. We continue to improve our Amenities as well. As examples we have replaced the old Wi Fi with a new improved system. We are curently under construction of a new facility across the freeway at this time to seperate the franchises represented at this location and preparing for a remodel to this location to meet the Hyundai Image standards. We look foward to your continued loyality as we continue to make improvements. Thank You for your response.