Good Morning Michael. I am sorry to hear that you feel that Terry made you feel he didnt want you as a customer. Terry and our other Service Advisors work everyday with the expectation that we keep our customers informed. In your particular case your vehicle has some abnormal issues. I know that you recently had purchased the vehicle and you also had a 3rd party extended warranty on the vehicle. It is a shame that while trying to obtain an authorization they had added some requirements for further tear down and review that created further delay. They also created further delay by not responding to our followup. Terry worked very hard and numerious times to get the warranty company to authorize repairs. And even when they came back with an authorization it really was not a good fix that you recognized as well. Terry worked to provide a better solution for you. As for the additional rattles and sounds we now have had the opportunity to inspect and isolate the noises to the water pump and the transmission. Unfortunatley with a high mileage vehicle there will be other parts failures that are not due to the prior repair but due to the fact that you have a high mileage vehicle that you purchased that no one knows how it was maintained by the previous owner. Currently we are working on further authorization with your 3rd party warranty company. Terry will update you further when he hears back from them. I know that it is frustrating to you for being out of your vehicle, but one thing we can't control is another company's slow action to respond and issue an authorization. I guarantee Terry will again work out the best solution possible for you. Thank you again for being a customer of World Car Motors.