World Hyundai Matteson


Overall Rating 4.45/5Overall Rating 4.45/5Overall Rating 4.45/5Overall Rating 4.45/5rating 4.45

1854 Reviews

ReScore Reviews™ (42)

ReScore
Overall Rating 3.9999967/5Overall Rating 3.9999967/5Overall Rating 3.9999967/5rating 3.9999967rating 3.9999967
Original
Overall Rating 2.19512/5Overall Rating 2.19512/5rating 2.19512rating 2.19512rating 2.19512
90% Would Recommend
100% Business Response
Latest Review 1 day ago
Verified Customer on 02/23/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"OIL change"
Great job
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/16/2018
Service Type: Repair
Review Created: 02/23/2018 06:05 PM
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EDGAR C. at World Hyundai Matteson responded on 02/24/2018


Good morning, 

Thank you for taking the time to submit this review. 

We appreciate the positive rating. 

We will continue to work hard at providing you with the best customer service possible. 

We look forward to your next service visit.

Have a nice day.

Edgar Cortés
World Hyundai 
edgar@worldhyundaimatteson.com
(708)983-6522
Myranda M. on 02/23/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The Servicer"
The gentleman was very nice and honest.
Vehicle: 2016 Hyundai Accent
Category: Service
Service Date: 02/20/2018
Service Type: Maintenance
Review Created: 02/23/2018 10:09 AM
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MARIELA C. at World Hyundai Matteson responded on 02/23/2018

Myranda, thank you for the awesome review! We appreciate your continued business and look forward to seeing you again soon. 

Thank you, 


Mariela Carrera
World Hyundai of Matteson
Service BDC
708-983-6569
Verified Customer on 02/23/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Warm welcome and great service..."
Friendliness of the staff and the accuracy of the information provided.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 02/10/2018
Service Type: Maintenance
Review Created: 02/23/2018 06:51 AM
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EDGAR C. at World Hyundai Matteson responded on 02/23/2018


Good morning, 

Thank you for taking the time to submit this review.

We appreciate the positive rating and your kind words of encouragement towards our staff. 
We are pleased to see that staff was informative and friendly.

We strive to provide excellent customer service and we will work hard at continuing to do so, so that you may enjoy your service visits.

Have a nice day.

Edgar Cortés
World Hyundai 
edgar@worldhyundaimatteson.com
(708)983-6522
Verified Customer on 02/21/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good"
It was very satisfactory. I was pretty much in and out
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 02/10/2018
Service Type: Repair
Review Created: 02/21/2018 01:21 PM
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EDGAR C. at World Hyundai Matteson responded on 02/21/2018


Good afternoon, 

I want to thank you for taking the time to submit this review.

We appreciate the positive review and feed back. It means a lot to us. We strive to provide the best customer service possible so that our customers enjoy their service visits. 

We look forward to your next service visit. 

Have a nice afternoon.

Edgar Cortés
World Hyundai 
edgar@worldhyundaimatteson.com
(708)983-6522
Elaine M. on 02/21/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Jb is awesome "
I love world Hyundai
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 02/15/2018
Service Type: Repair
Review Created: 02/21/2018 09:43 AM
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MARIELA C. at World Hyundai Matteson responded on 02/21/2018

Elaine, thank you for the awesome review! We appreciate your continued business and look forward to seeing you again soon. 

Thank you, 


Mariela Carrera
World Hyundai of Matteson
Service BDC
708-983-6569
Monica S. on 02/21/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The Service/Even Greater Coupons"
Thank you you guys!!!! Due to the coupons I received via mail, I was able to have several things examined for a low, low price. Thank you for making me feel that I am a valuable customer. Keep up the good work!
Vehicle: 2011 Hyundai Elantra
Category: Service
Service Date: 02/13/2018
Service Type: Maintenance
Review Created: 02/21/2018 05:56 AM
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EDGAR C. at World Hyundai Matteson responded on 02/21/2018


Good morning, 

Thank you for taking the time to submit this review. 

We appreciate the 5 star rating and your kind words of encouragement towards our staff.
We are pleased to see that our coupons came in handy!!

We strive to provide excellent customer service and we will continue to work hard at providing you with such service. 

Have a great rest of your day!

Best regards, 


Edgar Cortés
World Hyundai 
edgar@worldhyundaimatteson.com
(708)983-6522
Michael B. on 02/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service"
Good service
Vehicle: 2015 Hyundai Sonata Hyb
Category: Service
Service Date: 02/17/2018
Service Type: Repair
Review Created: 02/20/2018 02:09 PM
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MARIELA C. at World Hyundai Matteson responded on 02/20/2018

Michael,

Thank you for taking the time to complete our survey. We look forward to servicing your vehicles needs in the future.



Mariela Carrera
World Hyundai of Matteson
Service BDC
708-983-6569
Verified Customer on 02/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service."
I am always happy with the service done and the information I receive when I take my car in to be serviced.
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 02/16/2018
Service Type: Repair
Review Created: 02/20/2018 01:19 PM
33baf2e1c3fd94cbc5e49cc6e10c3446?s=28
MARIELA C. at World Hyundai Matteson responded on 02/20/2018

We are thankful for allowing us to best serve you with your vehicle needs. Thank you for the 5 star review.



Mariela Carrera
World Hyundai of Matteson
Service BDC
708-983-6569
Verified Customer on 02/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Customer Service "
Appreciate the great service
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 02/17/2018
Service Type: Maintenance
Review Created: 02/20/2018 11:44 AM
33baf2e1c3fd94cbc5e49cc6e10c3446?s=28
MARIELA C. at World Hyundai Matteson responded on 02/20/2018

We are thankful for allowing us to best serve you with your vehicle needs. Thank you for the 5 star review.


Mariela Carrera
World Hyundai of Matteson
Service BDC
708-983-6569
Daniel G. on 02/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Best"
Excellent
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 02/15/2018
Service Type: Maintenance
Review Created: 02/20/2018 11:14 AM
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MARIELA C. at World Hyundai Matteson responded on 02/20/2018

We are thankful for allowing us to best serve you with your vehicle needs. Thank you for the 5 star review.

Mariela Carrera
World Hyundai of Matteson
Service BDC
708-983-6569
Verified Customer on 02/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast, in and out"
Great job getting us in for an oil change and recall repair. Service writer was very friendly and helpful.
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 02/16/2018
Service Type: Repair
Review Created: 02/20/2018 11:02 AM
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EDGAR C. at World Hyundai Matteson responded on 02/20/2018


Good afternoon John,


I appreciate you taking the time to submit this review, thank you for that. Your feed back is greatly appreciated. 

I apologize that our staff was not helpful with your warranty questions. 

Please feel free to reach out to me so that we can go over any questions or concerns that you may have, I will be more than happy to assist you with that.

Again, thank you for your time and we look forward to your next service visit.

Have a nice day.

Edgar Cortés
World Hyundai 
edgar@worldhyundaimatteson.com
(708)983-6522
James M. on 02/20/2018
Recommended badge inactive Recommended
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"No knowledge "
Lack of knowledge about my car warranty
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 02/17/2018
Service Type: Maintenance
Review Created: 02/20/2018 10:52 AM
Zyeshia L. on 02/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Happy customer"
Great customer service
Vehicle: 2016 Hyundai Santa Fe
Category: Service
Service Date: 02/17/2018
Service Type: Maintenance
Review Created: 02/20/2018 10:51 AM
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EDGAR C. at World Hyundai Matteson responded on 02/20/2018


Good afternoon, 

We would like to thank you for taking the time to submit this review and for the 5 star rating. 

We are pleased to see that our staff took care of you. 

We strive to provide excellent customer service and we will continue to work hard at doing so, so that you may enjoy your Santa Fe for many years to come. 

Have a nice afternoon. 

Edgar Cortés
World Hyundai 
edgar@worldhyundaimatteson.com
(708)983-6522
Verified Customer on 02/19/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Satisfied with service "
Overall good service & communication.
Vehicle: 2016 Hyundai Genesis
Category: Service
Service Date: 02/14/2018
Service Type: Maintenance
Review Created: 02/19/2018 10:30 PM
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EDGAR C. at World Hyundai Matteson responded on 02/20/2018


Good afternoon, 

Thank you for taking the time to submit this review. 

We appreciate your positive score and review. 

We look forward to your next service visit. 

Have a nice day.

Edgar Cortés
World Hyundai 
edgar@worldhyundaimatteson.com
(708)983-6522
April S. ReScore Review on 02/21/2018
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Wow!"
Service wasn’t able to help me with the scratches to my vehicle, I’ll have to take it elsewhere. Otherwise, the gentleman taking care of my appointment was courteous and friendly. The issue with my vehicle was in no way the service writers FAULT!!!
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 02/13/2018
Service Type: Repair
Review Created: 02/19/2018 05:00 PM

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"It’s okay"
The issue with my car wasn’t able to be fixed. I cannot blame the service dept as they weren’t able to buff out the scratches or make it look like new, or before scratches. I’ll have to seek help elsewhere.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 02/13/2018
Service Type: Repair
Review Created: 02/19/2018 05:00 PM
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EDGAR C. at World Hyundai Matteson responded on 02/21/2018


Good morning, 

Thank you for taking the time to submit this review. 

We apologize for not being able to repair the scratches on your vehicle. We work with various vendors and body shops that can assist us with these type of repairs. 

Feel free to reach out to me and or KB so that we may refer you to one of these companies for better assistance. .

Have a nice day.

Edgar Cortés
World Hyundai 
edgar@worldhyundaimatteson.com
(708)983-6522
Verified Customer on 02/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Keeping me up to date on the progress"
So far so good....
Vehicle: 2008 Hyundai Santa Fe
Category: Service
Service Date: 02/14/2018
Service Type: Repair
Review Created: 02/19/2018 12:02 PM
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MARIELA C. at World Hyundai Matteson responded on 02/19/2018

We are thankful for allowing us to best serve you with your vehicle needs. Thank you for the 5 star review.


Mariela Carrera
World Hyundai of Matteson
Service BDC
708-983-6569
Henry M. on 02/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service, very timely"
Wonderful caring people
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 02/14/2018
Service Type: Repair
Review Created: 02/19/2018 10:24 AM
33baf2e1c3fd94cbc5e49cc6e10c3446?s=28
MARIELA C. at World Hyundai Matteson responded on 02/19/2018

Henry, thank you for the awesome review! We appreciate your continued business and look forward to seeing you again soon.

Thank you,

Mariela Carrera
World Hyundai of Matteson
Service BDC
708-983-6569
Francesca H. on 02/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service Department "
Speedy and courteous service
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 02/13/2018
Service Type: Repair
Review Created: 02/16/2018 08:09 PM
33baf2e1c3fd94cbc5e49cc6e10c3446?s=28
MARIELA C. at World Hyundai Matteson responded on 02/19/2018

We are thankful for allowing us to best serve you with your vehicle needs. Thank you for the 5 star review.

Mariela Carrera
World Hyundai of Matteson
Service BDC
708-983-6569
Josie H. on 02/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
The service department and everybody in that were absolutely wonderful got my car done in a great amount of time and help me out any way they could for the rental and whatnot definitely be going back there for anything my car needs
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 02/13/2018
Service Type: Repair
Review Created: 02/16/2018 04:46 PM
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MARIELA C. at World Hyundai Matteson responded on 02/19/2018

Thank you for your compliments Josie! We are thankful for allowing us to best serve you with your vehicle needs. Thank you for the 5 star review.


Thank you,



Mariela Carrera
World Hyundai of Matteson
Service BDC
708-983-6569
James R. on 02/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quality of service and friendly personnel"
Whenever I have to service my car I am confident it will be a job well done. So far, I have not been disappointed.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 02/13/2018
Service Type: Repair
Review Created: 02/16/2018 11:29 AM
33baf2e1c3fd94cbc5e49cc6e10c3446?s=28
MARIELA C. at World Hyundai Matteson responded on 02/16/2018

James, thank you for the awesome review! We appreciate your continued business and look forward to seeing you again soon.

Thank you,


Mariela Carrera
World Hyundai of Matteson
Service BDC
708-983-6569
Displaying Review 1 - 20 of 1853 in total