Overview

Overall Rating 4.48/5Overall Rating 4.48/5Overall Rating 4.48/5Overall Rating 4.48/5rating 4.48

2321 Reviews

ReScore Reviews™ (58)

ReScore
Overall Rating 4.2413766/5Overall Rating 4.2413766/5Overall Rating 4.2413766/5Overall Rating 4.2413766/5rating 4.2413766
Original
Overall Rating 2.2069/5Overall Rating 2.2069/5rating 2.2069rating 2.2069rating 2.2069
90% Would Recommend
100% Business Response
Latest Review about 2 hours ago

Reviews


BW
Barbara W.
Joliet, IL
2016 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2018 Category: Service
Quick Service
The Hyundai service, is a place where you can get your car serviced in a timely manner. The service Staff, are very polite, courteous, prompt, and great people to deal with. All of the Service Staff, does a great job.

LL
Lacresha L.
Merrillville, IN
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2018 Category: Service
Review
Great service
MARIELA C. from World Hyundai Matteson responded on 08/21/2018

Hello Lacresha,

We are thankful for allowing us to best serve you with your vehicle needs. Thank you for the 5 star review.


Mariela Carrera
World Hyundai of Matteson
Service BDC
708-983-6569

OS
Orlando S.
Tinley Park, IL
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2018 Category: Service
Great service
Professional and reliable service.
MARIELA C. from World Hyundai Matteson responded on 08/21/2018

Hello Orlando,

We are thankful for allowing us to best serve you with your vehicle needs. Thank you for the 5 star review.

Mariela Carrera
World Hyundai of Matteson
Service BDC
708-983-6569

AP
Abena P.
Richton Park, IL
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2018 Category: Service
Excellent service
Everything was just perfect . Alfred from service department listened attentively to every complaint I had. He communicated thoroughly with me in terms of update . I will forever be looking forward to go there for services . Beat service I have had in a while . Thank you to each and everyone of you .
MARIELA C. from World Hyundai Matteson responded on 08/21/2018

Hello Abena,

Thank you for taking the time to write your review. We appreciate your business and your feedback. We look forward to your next service visit with us.

Mariela Carrera
World Hyundai of Matteson
Service BDC
708-983-6569

BS
Barbara S.
Park Forest, IL
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2018 Category: Service
my experience
Treated courteously, professionally, and efficiently.
MARIELA C. from World Hyundai Matteson responded on 08/21/2018

Hello Barbara,

Thank you for taking the time to write your review. We appreciate your business and your feedback. We look forward to your next service visit with us.

Mariela Carrera
World Hyundai of Matteson
Service BDC
708-983-6569

KT
Kimberly T.
Olympia Fields, IL
2012 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2018 Category: Service
Excellent Car Maintenance Services
I've always had a good experience at World Hyundai in Matteson, IL during the regular maintenance service for my car. The employees are always professional, friendly, and provide informative recommendations to keep my car running in excellent shape.
MARIELA C. from World Hyundai Matteson responded on 08/21/2018

Hello,

Kimberly, thank you for the awesome review! We appreciate your continued business and look forward to seeing you again soon. 

Thank you, 

Mariela Carrera
World Hyundai of Matteson
Service BDC
708-983-6569

KW
Kyana W.
Joliet, IL
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2018
Dontae
Couldn’t have asked for better customer service. He was great
MARIELA C. from World Hyundai Matteson responded on 08/21/2018

Hello Kyana,

Thank you for taking the time to write your review. We appreciate your business.

Mariela Carrera
World Hyundai of Matteson
Service BDC
708-983-6569

KW
Kyana W.
Crest Hill, IL
2018 Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/20/2018 Category: Service
Dontae was great
Dontae has really great customer service skills and was on top of his game
MARIELA C. from World Hyundai Matteson responded on 08/21/2018

Good Morning Kyana,

Thank you for taking the time to write your review. We appreciate your business and your feedback. We look forward to your next service visit with us.

Mariela Carrera
World Hyundai of Matteson
Service BDC
708-983-6569

RT
Rodney T.
Chicago Heights, IL
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2018 Category: Service
Great service
Everyone is friendly and helpful. I wouldn’t take my car anywhere else.
MARIELA C. from World Hyundai Matteson responded on 08/21/2018

Hello Rodney,

Thank you for taking the time to write your review. We appreciate your business and your feedback. We look forward to your next service visit with us.

Mariela Carrera
World Hyundai of Matteson
Service BDC
708-983-6569

Verified Customer
Chicago, IL
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2018 Category: Service
Great service
Service was great and quick. Corey help me out
MARIELA C. from World Hyundai Matteson responded on 08/21/2018

Hello,

Thank you for taking the time to write your review. We appreciate your business and your feedback. We look forward to your next service visit with us.

Mariela Carrera
World Hyundai of Matteson
Service BDC
708-983-6569

Verified Customer
Homewood, IL
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2018 Category: Service
New Engine
Kept me informed throughout the process. Provided loaner. Expedited process.
MARIELA C. from World Hyundai Matteson responded on 08/20/2018

Hello,

We are thankful for allowing us to best serve you with your vehicle needs. Thank you for the 5 star review. Have a great day.

Mariela Carrera
World Hyundai of Matteson
Service BDC
708-983-6569

Verified Customer
Steger, IL
2014 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2018 Category: Service
Helpful and Courteous.
In and out... the service was quick.
MARIELA C. from World Hyundai Matteson responded on 08/20/2018

Good Afternoon Pamela,

We are thankful for allowing us to best serve you with your vehicle needs. Thank you for the 5 star review.

Mariela Carrera
World Hyundai of Matteson
Service BDC
708-983-6569

Verified Customer
Carol Stream, IL
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/19/2018 Category: Service
Service
Very helpful
MARIELA C. from World Hyundai Matteson responded on 08/20/2018

Hello,

Thank you for taking the time to write your review. We appreciate your business and your feedback. We look forward to your next service visit with us.

Mariela Carrera
World Hyundai of Matteson
Service BDC
708-983-6569

CS
Carol S.
Matteson, IL
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2018 Category: Service
Good friendly service
Good service. Sometimes its hard to get an appointment when I need it. I was pleasantly surprised to get and appointment at the las minute this time. I was going on vacation and needed to service my car before leaving. I got an appointment right away. Thank you World Hyundai.
MARIELA C. from World Hyundai Matteson responded on 08/20/2018

Hello Carol,

Thank you for taking the time to write your review. We appreciate your business and your feedback. We look forward to your next service visit with us.

Mariela Carrera
World Hyundai of Matteson
Service BDC
708-983-6569

RH
Richard H.
Mokena, IL
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2018 Category: Service
Knowledgeable and Personable
Knowledgeable and Personable staff - Sales managers refer to us us by name and greet us when we come in for service.
MARIELA C. from World Hyundai Matteson responded on 08/20/2018

Hello Richard,

Thank you for taking the time to write your review. We appreciate your business and your feedback. We look forward to your next service visit with us.

Mariela Carrera
World Hyundai of Matteson
Service BDC
708-983-6569

Verified Customer
Richton Park, IL
2016 Hyundai Elantra
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/17/2018 Category: Service
A little improvement
The staff in the service center could brush up on their customer service skills. If they are unable to help someone at the moment, instead of acting as if the customer is invisible a simple “someone will be with you shortly” goes a long way. Fred was awesome and lightened the blow of the bad customer service in the beginning. In the past when I come in for regular oil changes, I wasn’t given any explanation on anything and was just handed a piece of paper. Fred took the time out to explain what was needed for maintenance of my vehicle. He even explained the areas where the maintenance of my vehicle was passing.
MARIELA C. from World Hyundai Matteson responded on 08/20/2018

Good Morning,

On behalf of World Hyundai Matteson, I do apologize for any inconvenience you experienced. We are pleased to see that Fred  took care of you. Thank you for taking the time to write your review. We appreciate your business and your feedback. We look forward to your next service visit with us. 


Mariela Carrera
World Hyundai of Matteson
Service BDC
708-983-6569

NC
Nigeria C.
Chicago, IL
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
Always a pleasant experience!
I never have any problems or complaints when I come to this dealership. They treat their customers like family.
MARIELA C. from World Hyundai Matteson responded on 08/20/2018

Hello Nigeria,

Thank you for taking the time to write your review. We appreciate your business and your feedback. We look forward to your next service visit with us.


Mariela Carrera
World Hyundai of Matteson
Service BDC
708-983-6569

NE
Nelson E.
Harvey, IL
2018 Hyundai Elantra
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/17/2018 Category: Service
When people really care about what they do
I guess I expect a little bit more professionalism in a job that's done in the workplace where professionalism is expected
MARIELA C. from World Hyundai Matteson responded on 08/20/2018

Hello Nelson,

We do apologize for any inconvenience that you experienced. We strive to please our customers every step of the way. 

Can you please reach out to our Service Manager Nick who can be reached at: 708-983-6522 and go over your concerns directly with him. 

Thank you,

Mariela Carrera
World Hyundai of Matteson
Service BDC
708-983-6569

AW
Al W.
Chicago Heights, IL
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
World Hyundai
Quick and fast service
MARIELA C. from World Hyundai Matteson responded on 08/17/2018

Hello,

We are thankful for allowing us to best serve you with your vehicle needs. Thank you for the 5 star review.

Mariela Carrera
World Hyundai of Matteson
Service BDC
708-983-6569

KJ
Kenesha J.
Alsip, IL
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
I love World Hyundai
Great job guys keeping my car running no issues and you go out of your way to make everything good!!
MARIELA C. from World Hyundai Matteson responded on 08/17/2018

Hello Kenesha,

We are thankful for allowing us to best serve you with your vehicle needs. Thank you for the 5 star review.


Mariela Carrera
World Hyundai of Matteson
Service BDC
708-983-6569