Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

946 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5rating 3.5rating 3.5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
Latest Review 2 days ago

Reviews


CB
Cory B.
Madison, WI
Buick Century
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Cory said this business did a good job .
This review was collected via phone interview by Customer Research Inc.

ES
Eric S.
Middleton, WI
Dodge Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Eric said the staff did everything he asked them to do.
This review was collected via phone interview by Customer Research Inc.

SM
Sara M.
Madison, WI
Buick Regal
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018
Problem Solved
I know nothing about cars, so I appreciate that Wrench explains things clearly and provides options and accurate estimates.

DH
Dennis H.
Middleton, WI
Toyota RAV4
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/08/2018 Category: Service
Dennis said every time he goes to the facility, they quote him at a higher price than another facility does. He stated when they go back and tell them the other place's price was lower, they adjust their price lower.
This review was collected via phone interview by Customer Research Inc.

LD
Lisa D.
Middleton, WI
GMC Acadia
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2018
Professional Service
I appreciate the thorough explanation of work done on my vehicle.

TG
Tyler G.
Middleton, WI
Ford Taurus
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018 Category: Service
Tyler said they were great. They found nothing wrong with the vehicle and released it to him with no charge. He was very pleased.
This review was collected via phone interview by Customer Research Inc.

Anonymous avatar
Verified Customer
Middleton, WI
Honda Odyssey
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2018
Accommodating and Timely
I was happy with their ability to allow me to drop my car off for the day and squeeze me in there busy schedule to do a diagnostic. They were able to get everything everything completed on time.

MB
Mary B.
Mazomanie, WI
Jeep Grand Cherokee
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2018 Category: Service
Mary said the staff did a good job.
This review was collected via phone interview by Customer Research Inc.

BM
Brian M.
Middleton, WI
Mazda Mazda3
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2018 Category: Service
Brian said the staff did a good job, they were informative, efficient, and provided good service.
This review was collected via phone interview by Customer Research Inc.

GH
George H.
Viroqua, WI
Chevrolet Silverado 1500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2018 Category: Service
George said everybody was so enthusiastic about getting to the bottom of the problem with the 4 wheel drive. It took the staff members about an hour. They told him what it would cost. It was a very helpful interview. An employee did some things on the computer to get his vehicle going again. It is drive-able today. He has already highly recommended the place. It was a really polite way of doing business.
This review was collected via phone interview by Customer Research Inc.

EV
Eric V.
Middleton, WI
Mazda Mazda3
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2018 Category: Service
Eric said the staff did what he needed to have done on his vehicle. The service was fast and the staff gave him a discount on it.
This review was collected via phone interview by Customer Research Inc.

KM
Kris M.
Verona, WI
Acura MDX
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2018
Thanks for the explanations!!
Appreciate that Ben fully explained what was needed in my car and gave me the option of what needed to be done right away and what could wait until the next service!

BB
Brad B.
Madison, WI
Ford Escape
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2018 Category: Service
Brad said the service was very friendly. It got his problem taken care of in a quick and effective way.
This review was collected via phone interview by Customer Research Inc.

BF
Brad F.
Madison, WI
Saturn VUE
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2018 Category: Service
Brad said he was satisfied with the work and the price.
This review was collected via phone interview by Customer Research Inc.

JH
John H.
Middleton, WI
Dodge Grand Caravan
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2018
Tnue up/oil change
Appointment was timely made - next day after checking. Problem with battery was duly noted and slow leak in left front tire was repaired, oil and filter changed, and car ready by noon of appointment day.

GR
Greg R.
Madison, WI
Nissan Rogue
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2018
Trustworthy bumper to bumper service
I have been a customer of Wrench Auto for almost 10 years. I keep going back because, simply put, I trust them. Their friendly and knowledgeable staff will walk me through what they did or what they recommend needs to be done. I am not a gear-head, so i appreciate their ability to talk to me in a way that i understand. The pricing is competitive, it is not the cheapest in town, but the quality of work and honesty more that makes up for it. Wrench Auto was recommended to me many years ago and they have continued to EARN my business ever since.

EM
Eve M.
Middleton, WI
Kia Spectra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2018
Trustworthy
I received the usual fast, reliable, and courteous service I have received for many years at Wrench Auto. So thankful to have such a good place close to me.

DS
David S.
Middleton, WI
Lexus ES 350
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2018
Great service
My battery went dead. I thought I’d have to wait at least a day to get a new one. Not so. I called Ben and he made an appointment for that afternoon. Great customer service

V
Valued Customer
Middleton, WI
Toyota 4Runner
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2018
Love the Service!
Love the guys at wrench and the service they provide. Always willing to accommodate our needs. Give them a try if you are looking for a new mechanic. You won't be disappointed.

JB
Jeff B.
Middleton, WI
Honda Ridgeline
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/20/2018 Category: Service
Jeff said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.