Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

970 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5rating 3.5rating 3.5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
Latest Review 4 days ago

Reviews


Verified Customer
Middleton, WI
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/26/2011 Category: Service
Wesley said that this business did what they promised and the service was done quickly.
This review was collected via phone interview by Customer Research Inc.

SD
Sandra D.
Madison, WI
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/26/2011 Category: Service
Sandra said she had a specific conversation with them about where to leave the keys to her vehicle since she would be picking it up after 5:00 pm. They were to leave the keys under the mat, which they did, but they locked the door. She had to spend two hours waiting to get the vehicle unlocked. It cost her $65 for the locksmith, which was more than she spent on the repairs. She is never going back.
This review was collected via phone interview by Customer Research Inc.

EP
Eric P.
Middleton, WI
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/26/2011 Category: Service
Eric said he can get in and out at Wrench Auto Service, and they have quality service.
This review was collected via phone interview by Customer Research Inc.

KS
Kurt S.
Madison, WI
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2011
Dx's root casue instead of fixing symtoms
I recently moved to Madison with an 11 year old Ford Escape with manual transmission. It had been well maintained - but after 11 years it is beginning to have small issues crop up. It took me awhile to find Wrench which does a great job of quickly diagnosing the core issure - some have been a tad obscure - and fixing that root cause in one day, rather than having them treat symptoms over and over before finally fixing the core issue. The fact that they are polite, professional, and a pleasure to do business with is an added plus. I just like getting my car fixed quickly and correctly the first time.

TS
Traci S.
Mc Farland,WI
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2011 Category: Service
Traci said the service was very fast, the service was insexpensive, and this business is close to where she works. She added she already recommends this business for service.
This review was collected via phone interview by Customer Research Inc.

CL
Chris L.
WI
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/24/2011 Category: Service
Chris said this business is a little pricey.
This review was collected via phone interview by Customer Research Inc.

TP
Tom P.
Madison,WI
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2011 Category: Service
Tom said that he is happy with the thoroughness and communication with this business.
This review was collected via phone interview by Customer Research Inc.

BK
Bruce K.
Windsor,WI
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2011 Category: Service
Bruce said they are in the same complex.
This review was collected via phone interview by Customer Research Inc.

EH
Erika H.
Middleton,WI
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2011 Category: Service
Erika said she is very satisfied with the business.
This review was collected via phone interview by Customer Research Inc.

PW
Patty W.
Madison,WI
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2011 Category: Service
Patty said the service was good and she appreciated how they were able to squeeze her in.
This review was collected via phone interview by Customer Research Inc.