Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86
4.9

( 1123 Reviews )

ReScore Reviews™ (2)

ReScore
Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5rating 3.5rating 3.5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
Latest Review 5 days ago

Reviews


JC
John C.
Madison, WI
Acura MDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2012
2002 MDX Service
As usual, Ben & Reid were honest about what the priorities should be regarding suggested car repairs.

JM
Jerry M.
Waunakee, WI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2012 Category: Service
Jerry said they were professional, the work was done great, and they were able to get the work done the next morning at 8:00 am within the promised 2 hours after he came in Friday afternoon. He mentioned they are expensive, since he can do the work himself for a fraction of the price. He had a conversation with the manager and found he was knowledgeable.
This review was collected via phone interview by Customer Research Inc.

MT
Michael T.
Middleton, WI
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2012
Satisfied
Definately comes recommended fo sure.

JC
John C.
Madison, WI
Acura 2.2CL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2012
Only One We Would Use
Ben Beere and the fellows at Wrench have been our only auto repair for two family vehicles for more than 5 years. Trust them, the courtesy extended and the price of business. If we win a lotto, we still go to Wrench, perhaps with newer, different autos, but we go to Wrench.

GC
Greg C.
Middleton, WI
Saturn Ion 2
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/23/2012
Oil Change
Cutomer service was awesome! I came in for an oil change because I heard about it from a birthday coupon I got in the mail. Otherwise I didn't even know you were there. The only reason I didn't give it a perfect 5 stars is the hours are kind of hard to work around because I work too. It's hard to give up my car M-F 8-5 when I need it then to get to/from work. The only other negative is that you don't offer a package where we can have free tire rotation like we get at Tires Plus. But the service was great and the people were great! I just wanted to let you know those couple things that would deter us from choosing you every oil change.

DT
David T.
Middleton, WI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2012 Category: Service
David said this business does a good job. They do things on time and provide good service.
This review was collected via phone interview by Customer Research Inc.

MH
Mark H.
Middleton, WI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2012 Category: Service
Mark said they are the best he has worked with.
This review was collected via phone interview by Customer Research Inc.

TL
Tracey L.
Madison, WI
Chevrolet HHR
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2012
Chevy HHR - repairs
Good Honest Service

AO
Ann O.
Madison, WI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2012 Category: Service
Spoke with Joe. She said she likes the service. She would absolutely recommend this business to others.
This review was collected via phone interview by Customer Research Inc.

AN
Abbie N.
Madison, WI
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/18/2012 Category: Service
Abbie said her experience has been good so far.
This review was collected via phone interview by Customer Research Inc.

RB
Rodney B.
Sauk City, WI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2012 Category: Service
Rodney said the service was good.
This review was collected via phone interview by Customer Research Inc.

DK
Debra K.
Middleton, WI
Nissan Maxima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2012
Wrench Auto
They were able to get me in for a routine oil change on the same day I called.

SP
Steven P.
Verona, WI
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/11/2012 Category: Service
Steven said this business is nice, friendly, quick, and knowledgeable.
This review was collected via phone interview by Customer Research Inc.

BG
Brian G.
Middleton, WI
Plymouth Grand Voyager
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2012
Oil change
Ben provided useful information regarding tire pressure when I picked up the car

TH
Tom H.
Madison, WI
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2012
great service
Your place was great, I called for a second opinion on my car and you saw me immediately, explained the problems to me and why they needed fixing. Coffee would have been nice.

th

RD
Ryan D.
Prairie Du Sac, WI
Volkswagen Jetta
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/30/2012
Perfect Experience
Totall charges came in less that quoted which is completely NOT my usual experience with auto service centers. Extremely friendly & knowledgeable staff. Was actually contacted when repairs were complete unlike every other place, including dealerships. Will be using Wrench Auto for any/all repairs & maintenance.

MK
Mark K.
Middleton, WI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2012 Category: Service
Mark said he thinks this place of business does great work.
This review was collected via phone interview by Customer Research Inc.

AG
Amanda G.
Middleton, WI
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/24/2012 Category: Service
Spoke with Norman. He said the business was friendly, fast, and efficient.
This review was collected via phone interview by Customer Research Inc.

TS
Tim S.
Middleton, WI
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2012
Oil change & tire rotation
Always a joy.

Bev

BM
Bill M.
Madison, WI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2012 Category: Service
Bill said they are very good.
This review was collected via phone interview by Customer Research Inc.