Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

958 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5rating 3.5rating 3.5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
Latest Review 3 days ago

Reviews


BS
Ben S.
Waunakee, WI
Honda Pilot
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/26/2017 Category: Service
Ben said this business was convenient, and cost less than he expected for service.
This review was collected via phone interview by Customer Research Inc.

RM
Richard M.
Madison, WI
Mazda 3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/25/2017
snow tires
Super quick. Reasonable price. Friendly staff. Honest mechanics still exist.

JH
Jackie H.
Verona, WI
Ford Ranger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/25/2017
people
We always get good honest service.

HM
Heath M.
Waunakee, WI
Lexus RX 330
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/24/2017 Category: Service
Heath said they performed everything just as he expected them to.
This review was collected via phone interview by Customer Research Inc.

CO
Cole O.
Middleton, WI
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/24/2017 Category: Service
Cole said this business is always direct, straightforward, and efficient.
This review was collected via phone interview by Customer Research Inc.

DL
David L.
Waunakee, WI
Volkswagen GTI
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/21/2017
Excellent Customer Service
Excellent customer service from start to finish. Purchased wheels and tires from a 3rd party and shipped to Wrech Auto. Ben contacted me to schedule an appointment offering selected dates and times. Took the car in on the selected time and it was worked on immediately. Will use again.

CJ
Cody J.
Middleton, WI
Honda Civic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/20/2017 Category: Service
Cody said he is very satisfied with the service he received from this business. He said it was cheap, the work was done quickly and they did well.
This review was collected via phone interview by Customer Research Inc.

KB
Katy B.
Middleton, WI
Oldsmobile Silhouette
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2017 Category: Service
James said they did a good job.
This review was collected via phone interview by Customer Research Inc.

AS
Anthony S.
Middleton, WI
Jeep Grand Cherokee
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/18/2017
Oil change scheduled maintenance
Timely. I was told that I would be contacted if my cabin and air filter needs replacing but I wasn't and noticed afterward on my receipt they recommended replacement. Not sure what happened. My oil minder system wasn't reset either. Will give them another chance.
Ben B. from Wrench Auto Service responded on 01/23/2017

Hi Anthony,
I am sorry for the lack of communication during the oil change service you recently had at our shop. We really appreciate your business and your offer to give us another chance. Please contact me when you are ready for your next service and we will install the filters for no labor charge.
Sincerely,

Ben


MH
Mark H.
Middleton, WI
Acura MDX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2017
Wrench Auto Service
Great work guys! Another simple oil change and auto check-up. Nothing exciting - Just how we like our car maintenance to be. Thanks!

BM
Brian M.
Middleton, WI
Dodge Grand Caravan
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/18/2017 Category: Service
Brian said the service at the business was fine, but he paid a lot of money and their quote was high.
This review was collected via phone interview by Customer Research Inc.

SF
Shawn F.
Madison, WI
Ford Fiesta
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2017 Category: Service
Shawn said they did a good job and they were nice and very organized. They also had reasonable prices.
This review was collected via phone interview by Customer Research Inc.

BH
Bob H.
Portage, WI
Chevrolet Malibu
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2017
Oil change and tire rotate
Routine service this time for the Malibu. Got me in and out quickly. All work done well.

ND
Nicholas D.
Waunakee, WI
Honda Accord
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/03/2017 Category: Service
Nicholas said he has always liked the service this business provides. However, he found that whenever he asks for the price they only tell him after the repairs, so he has no clue how much the work they have already done costs. As a result of this he ends up paying more than he expects to.
This review was collected via phone interview by Customer Research Inc.

EN
Ed N.
Madison, WI
Toyota RAV4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/31/2016
quality service
repair was complete on time as promised price quoted was total paid

DM
Diana M.
Middleton, WI
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/26/2016 Category: Service
Diana said the service at this business was very good.
This review was collected via phone interview by Customer Research Inc.

CB
Chad B.
Verona, WI
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/26/2016 Category: Service
Chad said this business did a really good job at a reasonable cost and they were on time. Everything was good.
This review was collected via phone interview by Customer Research Inc.

SC
Shelley C.
Verona, WI
Saturn L200
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/18/2016
Snow Tire Install
I talked to Ben mostly but both Ben and Reid were incredibly kind and accommodating. I had peice of mind when Ben suggested what to do to save money when I ordered the wrong size of tire and suggested that it would cost me more to put tires back on and off. As a woman, I tend to get anxious about the car and any repairs and you can tell that Ben cares about the service he gives and it seems like the service suggestions are honest and wouldn't sell something that isn't necessary which is huge to me! The process of it all was easy and mostly efficient except for my error. I felt comfortable right away with the first call I made to ask about the process of ordering snow tires and having them delivered. I was so thankful again for the kindness of Ben and the flexibility given in making sure I had snow tires installed the day the tires got delivered and before a weekend of snow .

JH
John H.
Middleton, WI
Toyota Tundra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2016 Category: Service
John said this business provided him with the service they promised for the rate they promised. He got it done on time and an acquaintance worked on his vehicle.
This review was collected via phone interview by Customer Research Inc.

MF
Mark F.
Middleton, WI
Subaru Forester
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2016 Category: Service
Mark said they always do a good job and they do exactly what he asks.
This review was collected via phone interview by Customer Research Inc.