Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86
4.9

( 1125 Reviews )

ReScore Reviews™ (2)

ReScore
Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5rating 3.5rating 3.5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
Latest Review 2 days ago

Reviews


JT
Jonathan T.
Stoughton, WI
GMC Sierra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/21/2015 Category: Service
Johnathan said he appreciated this business's patience.
This review was collected via phone interview by Customer Research Inc.

CH
Claudia H.
Middleton, WI
Toyota Sienna
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/01/2015
Usually you get very personalized attention to your vehicle.
I was disappointed to find out I needed an oil change the day after I got my car back. It had been there a week and could have gotten anything else it needed taken care of if someone had looked into it and communicated that to me. I rented a car for the 7 days. Now I need to figure out a way to get my oil changed when it could have been done painlessly while my van was there. Disappointing.

SR
Sue R.
Middleton, WI
Chevrolet Tahoe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/26/2015
Communication with the customer
This was our first time with Wrench. We had a very expensive problem. Ben explained the problem to me and then kindly explained again to my husband. He explained in a way that was understandable and did not put pressure on us as to what problem to address first.

DS
Dan S.
Middleton, WI
Pontiac Grand Am
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/25/2015 Category: Service
Dan said the business is a little expensive, but the service there is good.
This review was collected via phone interview by Customer Research Inc.

VN
Van N.
Madison, WI
Acura 3.2TL
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/01/2015
Repaired as promised
Wrench performed as promised and expected.

GG
Glenn G.
Middleton, WI
Chrysler Pacifica
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/14/2015
Muffler Service
Ben & his team did a nice job replacing the muffler on my vehicle.

GB
Gary B.
Middleton, WI
Subaru Outback
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/01/2015
Great job as always
Good job fixing headlight and full maintenance program.

CB
Craig B.
Middleton, WI
Ford Focus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/26/2015 Category: Service
Craig said this business did a really good job.
This review was collected via phone interview by Customer Research Inc.

JM
Jarod M.
Verona, WI
Acura MDX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/18/2015 Category: Service
Jarod said the business was really nice, clean, friendly and quick.
This review was collected via phone interview by Customer Research Inc.

SC
Steven C.
Madison, WI
Honda Civic
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/17/2015 Category: Service
Spoke with Chia. She said there was only one problem. The business said the vehicle would be ready by 2 and it was not ready until 4 or 5. This caused a problem as they had to pick up their daughter from school at 3.
This review was collected via phone interview by Customer Research Inc.

NW
Norbert W.
Middleton, WI
Saturn Ion Red Line
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/13/2015 Category: Service
Norbert said their opening hours were too late for his convenience. He had stopped in before going to work at 8:00 am but they were closed. They did a fine job though.
This review was collected via phone interview by Customer Research Inc.

RB
Roger B.
Madison, WI
Chevrolet Silverado
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/18/2014 Category: Service
Roger said everything with his vehicle is working well.
This review was collected via phone interview by Customer Research Inc.

TM
Tyler M.
Arlington, WI
Volkswagen Routan
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/09/2014 Category: Service
Tyler said the business did an excellent job on his vehicle.
This review was collected via phone interview by Customer Research Inc.

BB
Brandi B.
Mazomanie, WI
Acura TSX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/04/2014
Great service but pricey
I have been very impressed with Wrench for their customer service and quality work however the price always seems too high. From what I can tell, the hourly rate is a fair value for the service they provide but the markup on parts is difficult to justify for many repairs.

MW
Mark W.
Middleton, WI
Buick Lucerne
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/03/2014
Placing winter tires onto extra wheels
I felt overall a perfect job was done putting the new winter tires onto wheels I had in storage, but the estimate given was way off as the pressure meters were forgotten on the estimate. It was a hit to my budget but the work was perfect.

GS
Greg S.
Madison, WI
Mazda 3
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/23/2014 Category: Service
Greg said the service was great. He is going back because the air conditioner and the heater are not working. They were working before. They are going to take a look at this.
This review was collected via phone interview by Customer Research Inc.

RP
Robert P.
Coleman, WI
Chevrolet Silverado
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/19/2014 Category: Service
Spoke with Cheryl. She said they were happy with the service provided by the business. The cost was more than what they had expected.
This review was collected via phone interview by Customer Research Inc.

BW
Blanca W.
Middleton, WI
Acura MDX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/21/2014
Reliable
I have been happy with the work they have done.

DO
Dave O.
Wisconsin
Honda Odyssey
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/19/2014 Category: Service
Dave said the business is above average but are not exceptional.
This review was collected via phone interview by Customer Research Inc.

GG
Glenn G.
Middleton, WI
Cadillac DeVille
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/02/2014
Professional & knowlwedgeable
This is the first time I have done business with Wrench. They were professional, competitive & did the brake disc & pad job per my instructions. Will do business with them again in the future.