Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91
4.9

( 1304 Reviews )

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
99% Would Recommend
Latest Review 2 days ago

Reviews


JB
JANICE B.
Nashville, TN
Mercedes-Benz E350
Verified Customer
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12/11/2019
They provided great service in a timely manner.
My car was ready when they said it would be and everything was fixed appropriately.

LL
Lee L.
Union City, TN
Mercedes-Benz GL-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2019 Category: Service
Lee said he felt like they handled the issue in a timely manner and appropriately.
This review was collected via phone interview by Customer Research Inc.

BR
BOB R.
Franklin, TN
Mercedes-Benz 560SEL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/09/2019
Professional service
Can always diagnois the problem & fix

GM
Greg M.
Franklin, TN
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2019 Category: Service
Greg said the employees at this business are friendly. The technicians get the work done.
This review was collected via phone interview by Customer Research Inc.

CA
COLEMAN A.
Franklin, TN
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2019
their honest and accurate diagnosis.
I trust these guys to onlyfix what is wrong and never feel oversold.

CH
CHARLES R. H.
Franklin, TN
Mercedes-Benz C280
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/26/2019
Their attention to detail.
As always, wonderful.

BO
BELINDA O.
Franklin, TN
BMW X5 M
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2019
Satisfied Customer
The attitude of the staff is always helpful and positive. We have had Wurster’s service our automobiles for years and they are always well cared for.

KR
Kayla R.
Franklin, TN
BMW X1
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2019 Category: Service
Kayla said she wouldn't take her vehicle anywhere else. The business is up front with their pricing and is good at communication. The employees are proactive if there is a timeline change in the service.
This review was collected via phone interview by Customer Research Inc.

KO
Kirk O.
Thompsons Station, TN
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2019 Category: Service
Kirk said the employees performed the service as expected.
This review was collected via phone interview by Customer Research Inc.

JG
Jeff G.
Antioch, TN
Mercedes-Benz C300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2019 Category: Service
Jeff said he likes the staff and they take good care of him there.
This review was collected via phone interview by Customer Research Inc.

CA
COLEMAN A.
Franklin, TN
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2019
Every contact was extremely courteous and professional. A real joy to communicate with.
I could not have been more impressed with my first visit. I believe I save about $500 over another shops quote. I felt like they were there to work through whatever issues I was having and never felt pushed into work that didn't need to be done. They were successful in identifying the problem and then explaining my options. They are my new go to garage. They were recommended by a friend in the car business and I am so glad he passed his positive experience along.

Verified Customer
Nashville, TN
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2019
Excellent
Great service

RM
RON M.
Franklin, TN
Mercedes-Benz CLK-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2019
Great service!
Mike's team is always professional, knowledgeable and courteous.
Their work is excellent and they always stand behind it.

MT
MICHAEL (MIKE) T.
Franklin, TN
Mercedes-Benz E-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2019
Expertise
I have used Mike for over twenty years. Again I experienced easy scheduling and drop off.
Staff is highly skilled and friendly. His service is a real value. More importantly, I trust Mike.

PD
PHRONSIE D.
Brentwood, TN
Volvo XC70
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2019
Quality work
It is like a big family and the people are so professional and helpful!

CV
CARL V.
Brentwood, TN
Mercedes-Benz S430
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2019
Always prompt attention and fair pricing.
Trustworthy service technicians who know their work!

JM
JOHN ED M.
Brentwood, TN
Mercedes-Benz E350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2019
everything was great
everything was great

MK
MARTY K.
Franklin, TN
Lexus ES 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2019
Lexus front end brake job.
Another great job. For three years I have trusted Mike and the Wurster team with my repairs and maintenance on my vehicles. They are always professional and honest with me.

TB
Tim B.
Spring Hill, TN
Mercedes-Benz CLK-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2019 Category: Service
Tim said that the place did a good job and he liked them.
This review was collected via phone interview by Customer Research Inc.

JB
Jennifer B.
Franklin, TN
Mercedes-Benz GL-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2019 Category: Service
Spoke with Dave. He said they did a great job.
This review was collected via phone interview by Customer Research Inc.