Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

1166 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
99% Would Recommend
Latest Review 12 days ago

Reviews


RY
RON Y.
Nashville, TN
Mercedes-Benz SLS AMG
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2018
Always the best service and the nicest people.
They are always polite, helpful, truthful, and truly great people.

YG
YVONNE G.
Chapmansboro, TN
Mercedes-Benz ML320
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2018
Great service, as usual!
Wurster’s is the only garage I have taken my cars to be serviced in almost 17 years. A service manager at MB recommended them and I’ve never looked back.

MO
Michael O.
Franklin, TN
Cadillac Escalade
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2018 Category: Service
Spoke with Michael's daughter. She said the staff provided good customer service, and value for the dollar.
This review was collected via phone interview by Customer Research Inc.

CM
Carl M.
Franklin, TN
Mercedes-Benz CL-Class
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2018 Category: Service
Carl said he was very impressed with the integrity of the staff.
This review was collected via phone interview by Customer Research Inc.

JL
John L.
Thompsons Station, TN
Audi S6
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2018 Category: Service
John said he liked the price and service.
This review was collected via phone interview by Customer Research Inc.

DR
David R.
Franklin, TN
Mercedes-Benz 240D
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/01/2018 Category: Service
David said the business has always done a great job on his vehicle the whole 20 years he's been going there. Michael is a good friend and a great mechanic.
This review was collected via phone interview by Customer Research Inc.

EM
ELLEN M.
Brentwood, TN
Mercedes-Benz ML350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2018
Excellent service!
Mike and everyone always accommodating, diligent and honest. Nothing but great service. Highly recommend!

Verified Customer
Franklin, TN
Land Rover Range Rover
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2018
Genuine service with experience
They handled the service to an automobile that I want to get back in service so it can be restored.... Knowledge and experience was plain to me thF these guys are the real deal...

KH
KRISTINA H.
Franklin, TN
Mercedes-Benz CLK-Class
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018
Mercedes service at Wurster's
Great diagnostics always. Plan to proceed with what is recommended to make my 2003 clk 430 project car perfect again. Thank you Michael!

JC
JOHN C.
Franklin, TN
Jeep Wrangler
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018
quick, honest and dependable
Brought my Jeep in with what the dealer said was a bad TIPM. Cost to fix...$1200.00. Turns out it was a bad wiper relay. Cost to fix...$287.00. In at 9 am and ready at 1 PM and works perfectly. Problem solved. Thanks Wurster’s. You’ve earned a customer for life.

M
MATT
Franklin, TN
Chevrolet Silverado 2500HD
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018
Rear end
Had a rear diff leak and bad pinion gear decided to go with the full rebuild Cole did a fantastic job repairing it Mike was courteous Pleasant and the prices were right thanks a lot wursters

MF
Melvin F.
Franklin, TN
Mercedes-Benz E320
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Service
Melvin said he was happy with everything at the business.
This review was collected via phone interview by Customer Research Inc.

RB
Ron B.
Franklin, TN
Acura MDX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Ron said there were no issues with the service at all, and he does recommend the business to others
This review was collected via phone interview by Customer Research Inc.

FR
FRED R.
Nashville, TN
Mercedes-Benz CLS-Class
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018
CLS
60,000 mile check up went smooth as normal. In and out in 30 minutes. Recommended service listed for next visit is most helpful. Great service as expected.

JM
JOHN ED M.
Brentwood, TN
Mercedes-Benz E350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018
friendly, good and helpful
see above

TL
TOM L.
Franklin, TN
Audi A6
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018
Very satisfied
Owners and staff are friendly, professional, experienced, competent, quick and reasonably priced.

AV
Aubrey V.
Nashville, TN
Chevrolet Cobalt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Aubrey said they did a great job. They are a wonderful group of people. Their workmanship is good.
This review was collected via phone interview by Customer Research Inc.

ME
Milton E.
Franklin, TN
Toyota
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Milton said so far, he is satisfied with the business, but he has to take his vehicle back, because it's still not correct. He stated he believes the business will take care of it.
This review was collected via phone interview by Customer Research Inc.

DK
David K.
Nolensville, TN
Ford F-150
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/13/2018 Category: Service
David said vehicle was towed in on a Tuesday, and was not finished until the following Friday. He would not recommend the business because of the time it took to service his vehicle.
This review was collected via phone interview by Customer Research Inc.
Mike W., President from Wurster's Foreign Car Repair Inc responded on 09/17/2018

Mr. Kaiser,
Thank you for your feedback. We're sorry to hear that you're experience with us did not meet your expectations. We strive to provide the best quality service possible and as quickly as is possible. Unfortunately, due to the nature of some auto repairs occuring unexpectedly, your vehicle was not on our schedule when we received it at 5:00pm on Tuesday Sept 9 following Labor Day when our business had been closed. Therefore, we had to work your vehicle into an already heavily scheduled week. While our priority is quality work, we also know how important it is to get your vehicle back to you as soon as is possible. Our records indicate that the work was completed on your vehicle the following Tuesday Sept 11. We're disappointed to know your experience was not what you had anticipated in this regard and hope that you might understand the circumstances in this case and be willing to give us the opportunity to earn your business in the future. Your input is valuable to us, and you can be confident that we will always do our best for you.

Mike Wurster
President
615-790-3180

JL
Jason L.
Nashville, TN
Volkswagen Rabbit
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/10/2018 Category: Service
Jason said this business had good service, a friendly staff and they were quick.
This review was collected via phone interview by Customer Research Inc.