Young Hyundai

Been taking my sonata here for a while and it is great that the service never changes and I get the best treatment every time.

I have a 2011 hyundai sonata. There has been several recalls due to the engines. My car has had 2 brand new engines in it. My current engine has 21,000 miles on it. It started overheating and making a roaring noise when in idle. I called and told the lady it sounds like it is coming from my engine. I was told they was a week wait. I waited the week to get in and when my car went back they said my engine is fine and did my oil change. I went and asked one of the service guys where my car was and they said in the wash bay. I asked what they found wrong with it and he said my ac was leaking. (Yes it was but that wasn't the issue) they said that's all that's wrong with my car according to the technician notes. I told them that's not the only issue and I wanted the mechanic to look at it. The mechanic "looked at it". In the mechanics report he stated he visually looked at my engine and head gasket. I had asked them 3 times to check my pressure to my head gasket. Instead of inspecting my engine physically, he only visually inspected it. My car is still making the same noise and is now starting to stall. I've been down this road 2 times before and know what the engine sounds like before it blows. I am trying to prevent my engine from blowing up by having the mechanic look at it and check pressures (which he never check the pressure). Hyundai switched the engines to a life time warranty now because there were too many BRAND NEW engines still blowing up. I loved hyundai until this last experience I had when the tech didn't catch on to my radiator fan being broken and the mechanic never checking my pressure in the head gasket like I asked them to do 3 times. My car is heading down the road for a new engine for the third time. There goes $5,000 for an engine on hyundai verses the mechanic taking 2 minutes to check the head gasket pressure.

8 days to fix what Westland did in one.

I tried to get my car fixed at a different shop and they couldn't. Took it to Young and it was fixed within a few hours. I am glad they know what they are doing.

From my first visit to my most recent visit, I love Young Hyundai. Our salesman, Tyler, still greets us til this day. Everyone In the facility, the front desk, salesman, finance, and even the service team are professional, humble, social, and they make anyone who walk through their doors WELCOMED. I can not imagine going into any other dealership!

Thought I had provided a review several days ago but don’t see it here so I’ll try again.
2016 sonata With 98,000 miles. brake squeal. Road noise from tires? Surge on brake pedal when braking and shimmy on front end when braking. Requested they check anti lock brake system and transaxle also.
They quickly contacted me and reported the following. Needed an alignment, which I authorized. Brake squeal was due to brake pads on left front were reversed and needed to be installed correctly, which I declined. (My baD as I had changed pads recently and checked runout on the rotors so I should fix it). Anti lock system was fine. Transmission was fine. Recommended resurfacing rotors, which I declined.
They quickly called back and said the work was done.
Picked up the car took it home and reversed the brake pads and the brake squeal was gone. Good diagnosis on their part. Shimmy and surge were still there. New tires and the road noise is gone but still have shimmy when braking. Pick up new rotors on the way home and install rotors. Brake surge and shimmy are gone and runs like new. Another good diagnosis on their part and wrong on my part.
So the bottom line is; friendly and prompt service. Accurate work on the part of their technician with accurate diagnosis and recommendations.
I will say this, I was not surprised or unhappy with the final bill but even after harassing and discussing their policy of applying the the $120 diagnostic fee to work performed I don’t understand the exclusions. But that said I heartily recommend young hyundai service.

2016 sonata, 98,000 miles, shimmy when braking and road noise also brake squeal. Road noise possibly from tires.
Requested They look at transmission, anti lock brake system and diagnose stated problems.
On time fast and efficient service when we dropped it off. Called and notified me that the car needed alignment ($80) rotors turned, brake squeal due to left front pads installed wrong. (Installed by me) They found the transmission and anti lock brake system to be OK. Asked them to do the alignment But nothing else. Bill for $120 for diagnosis plus $80 for alignment. They Suggested highly that I get the rotors turned but I refused. I redid the brake pads and squeal went away. Good diagnosis on their part. Next day I had new tires installed. Road noise level seems significantly improved. Still shimmy’s when braking so I got a new set of rotors and installed them and car seems great when braking (another correct diagnosis on their part and bad call by me. (I’m still surprised that the rotors were the cause And intended to get new tires anyway)
I’ve got to say their service was great. Cost of service was fine and Totally as
I expected... but
They should not say they will apply the cost of diagnosis to the cost of repairs if you have repairs performed. In my case At least, I would have had the exact same services performed. How they apply the diagnostic fee to the cost of repairs is an unintelligible mystery to me even after I gave them a hard time about it.
So, great service, prompt and on time, apparently well qualified mechanics. Highly recommend!

I lost my key and called in to get a new one and the guy wouldn't wait 5 whole min for me to get a key so I wouldn't be carless for the night

There always friendly and helpful

Service is completed correctly and quickly.

Dealer contacted me to follow up on my concerns. She explained that the service advisor was newly hired and not fully trained yet, but that is being addressed. Hopefully when I return for the next service visit they will get me a refund.

Jack did an excellent job of explaining what the problem was

Service department was great! They took such great care of my car, even removed a dead bird that was stuck in the front!!

I Mistakenly thought that I had been charged for service that I was not. The service department got a hold of me and I am now correcting a previous error and scoring a review.

I already submitted my comments in my Young Hyundai review from 12 August 2020. Service was outstanding.