Overview

Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5rating 4.73

513 Reviews

96% Would Recommend
76% Business Response
Latest Review 1 day ago

Reviews


NS
NANCY S.
Metamora, MI
Dodge Grand Caravan
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/21/2018
Not so great
The break Job is still sticking and burning smell after taking it back a second time. The breaks were not acting up when I brought the van in. You said I needed breaks so I let you do the job. The mechanic left rusty foot prints in the van. Just was not happy with the work. Spent a lot of money too. The van still pulls to the right.

EB
Elizabeth B.
Columbiaville, MI
GMC Terrain
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2018 Category: Service
Elizabeth said the staff accommodated her time and what she needed. They made the process easy for her.
This review was collected via phone interview by Customer Research Inc.
Debbie S. from Your Complete Auto Repair Service responded on 04/30/2018

Elizabeth,
We are very happy to hear that. Thank you for choosing us for your vehicle's needs! We appreciate your business very much.

Debbie and Mike


RB
Renay B.
Lapeer, MI
Chevrolet Silverado SS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2018 Category: Service
Renay said the business offered great service at a quick rate. The staff is friendly while taking care of her vehicle's needs.
This review was collected via phone interview by Customer Research Inc.
Debbie S. from Your Complete Auto Repair Service responded on 04/30/2018

Renay,
We are pleased to hear about your visit. Thank you for your business!

Debbie and Mike


CD
CHERYL D.
Columbiaville, MI
Jeep Liberty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2018
What can i say?
I never have a problem with the staff or mechanics at this establishment. They are always friendly and willing to work within your budget. I believe they are HONEST in what needs to be fixed now and what can wait until later. I can call them first thing in the morning and in most cases be seen by the end of that day. They are always ready to do a quick thorough oil change and will tell you what they noticed in their inspection of what might need to be addressed...but there is NEVER any pressure to do it right NOW!! Just good people and I will continue to take the needs of my jeep to this fine facility. Oh and they have good coffee too!!
Debbie S. from Your Complete Auto Repair Service responded on 04/17/2018

Cheryl,
We are very happy to read this review. Thank you for providing us so much detail regarding your experience, along with our employees during your visit. Customer satisfaction is our main priority, and we always try to make anyone comfortable and feel welcome. I'm also very happy to hear we have good coffee!

Debbie and Mike


DS
David S.
Brown City, MI
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2018 Category: Service
David said the business did a good job.
This review was collected via phone interview by Customer Research Inc.
Debbie S. from Your Complete Auto Repair Service responded on 04/30/2018

David,
We are happy to hear that. Thank you for your business!

Debbie and Mike


TM
Tracy M.
North Branch, MI
Dodge Journey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2018 Category: Service
Tracy said everyone was helpful and also honest.
This review was collected via phone interview by Customer Research Inc.
Debbie S. from Your Complete Auto Repair Service responded on 04/30/2018

Tracy,
We appreciate your business very much! Thank you for the kind review.

Debbie and Mike


BV
Bob V.
Michigan
Buick LeSabre
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2018 Category: Service
Bob said his vehicle is running well, the brakes are good, and he is pleased with the service.
This review was collected via phone interview by Customer Research Inc.
Debbie S. from Your Complete Auto Repair Service responded on 04/30/2018

Bob,
We are happy to hear how pleased you are with our service, and everything went well. Thank you for choosing us for your car care needs!

Debbie and Mike


CP
CAROL P.
Lapeer, MI
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018
Excellent service
My repairs are always completed quickly and well within the time promised. Very thorough and efficient. Always at a good price
Debbie S. from Your Complete Auto Repair Service responded on 04/17/2018

Carol,
Thank you so much for your kind review. We appreciate your business very much!

Debbie and Mike


AG
Amber G.
Michigan
GMC Envoy
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/13/2018 Category: Service
Amber said they got it done very efficiently and they were nice about it. It was really great customer service.
This review was collected via phone interview by Customer Research Inc.
Debbie S. from Your Complete Auto Repair Service responded on 04/17/2018

Amber,
We are very happy to hear about your experience. Thank you for coming to us for your car care needs!

Debbie and Mike


CM
CHUCK M.
Metamora, MI
Chevrolet Impala Limited
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2018
Great customer service
I appreciate the personal and professional feeling I get when I have my vehicles serviced at CARS. They are very thorough with their inspections.
Debbie S. from Your Complete Auto Repair Service responded on 04/12/2018

Chuck,
Thank you so much for the kind words. We appreciate your continuous business with us at CARS!

Have a great day!
Debbie and Mike


CD
Celia D.
Davison, MI
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/07/2018 Category: Service
Celia said the staff were honest and all around good people. They provided the best service.
This review was collected via phone interview by Customer Research Inc.
Debbie S. from Your Complete Auto Repair Service responded on 04/10/2018

Celia,
We appreciate your business very much. Thank you for the kind review!

Debbie and Mike


JW
Joel W.
Lapeer, MI
Chrysler Town & Country
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2018 Category: Service
Joel said the business did a good job.
This review was collected via phone interview by Customer Research Inc.
Debbie S. from Your Complete Auto Repair Service responded on 04/10/2018

Joel,
Thank you for your review, and letting us service your vehicle.
We appreciate your business very much!

Debbie and Mike


RM
Ric M.
Columbiaville, MI
Pontiac Aztek
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2018 Category: Service
Ric said the staff did what he asked them to do.
This review was collected via phone interview by Customer Research Inc.
Debbie S. from Your Complete Auto Repair Service responded on 04/10/2018

Ric,
We are happy to hear that. Thank you for your review and we appreciate your business very much!

Debbie and Mike


DD
DAVE D.
Lapeer, MI
Buick LeSabre
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/27/2018
staff are friendly and service is good
took my buick in for repairs they got right on it i asked how long it will take and it was finished in that time staff and repairstaff are great and friendly a Good place to get your car rerpaired
Debbie S. from Your Complete Auto Repair Service responded on 04/10/2018

Dave,
We are very pleased to hear that.
Thank you for your business!

Debbie and Mike


TK
TODD K.
North Branch, MI
GMC Acadia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/27/2018
Oil change
I always trust CARS with my automobile, always very friendly, and I always spread the word about where to go.....an awesome group of people.
Debbie S. from Your Complete Auto Repair Service responded on 04/10/2018

Todd,
Thank you for the kind review. We appreciate your business very much!!

Debbie and Mike


GB
GREG B.
Columbiaville, MI
Ford Bronco II
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2018
Quiet Ride
Another great experience with the fine folks at CARS. Expert service at a very reasonable price. Thanks everyone!
Debbie S. from Your Complete Auto Repair Service responded on 03/20/2018

Greg,
We are very pleased with your review. Thank you for the kind words, and choosing us for your car care needs.

We hope you have a great day!
Debbie and Mike


MS
Mark S.
Grand Blanc, MI
Chrysler 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2018 Category: Service
Mark said this business did what they were supposed to do and they fixed his vehicle.
This review was collected via phone interview by Customer Research Inc.
Debbie S. from Your Complete Auto Repair Service responded on 03/20/2018

Mark,
We are very happy to hear that! Thank you for your business.

Have a great day!

Debbie and Mike


GB
Gerry B.
Troy, MI
Chevrolet TrailBlazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/10/2018 Category: Service
Gerry said the employees did a pretty good job. They were cooperative and helpful. After he left the facility, he found that his vehicle was still stuck in two-wheel drive, so he'll have to go back to get it repaired.
This review was collected via phone interview by Customer Research Inc.
Debbie S. from Your Complete Auto Repair Service responded on 03/20/2018

Gerry,
Thank you for the kind review.
Yes, please return if there is any issues you need addressed and we will be more than happy to help!

Debbie and Mike


RB
Ron B.
Michigan
Ford Police Interceptor
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2018 Category: Service
Ron said this business has always done good work for him.
This review was collected via phone interview by Customer Research Inc.
Debbie S. from Your Complete Auto Repair Service responded on 03/20/2018

Ron,
We are very happy to hear that. We appreciate having you as a customer.
Thank You!

Debbie and Mike


KB
Kelly B.
Michigan
Chevrolet Traverse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2018 Category: Service
Kelly said the business got her vehicle done in a timely manner.
This review was collected via phone interview by Customer Research Inc.
Debbie S. from Your Complete Auto Repair Service responded on 03/20/2018

Kelly,
We are pleased to hear that! Thank you for your business

Debbie and Mike