I'm sorry you were unhappy with your visit. Having a fuel issue can cause an intermittent no start. The technician felt it was in your best interest to have your fuel pump replaced & a cluster rebuild. As for the offer of purchasing your vehicle,it was an employee that inquired about purchasing your vehicle. I hope that you are able to fix your vehicle & we can be of service to you in the future. Have a Merry Chrstmas & Happy Holidays
I’m sorry you were dissatisfied with your visit to our facility. You have been coming to us for a long time and should know that we don’t try to deceive you on what you need to fix on your vehicle. I looked at your history today and talked to the technician. You replaced the wiper parts he was talking about in February of this year. All parts and labor would have been under warranty. He did not see a stripped screw but felt it was better for you to err on the side of caution and replace your parts. If ice gets built up on your wipers and you try to run them you can burn out the wiper motor and wiper transmission. The cost to you would have been 0. I’m sorry that you were unhappy with your visit to our facility. Have a Happy Thanksgiving.
Mike, Debi, & Staff
Thank you for the good review, we look forward to doing business with you in the future!!
I am sorry to hear this. If theres anything we can do please call The Shop and ask for Julia, so we can get this matter resolved as soon as possible. We would love the opportunity to renew your faith in our business.
I am really sorry that you felt our labor cost was too high for your vehicle repair. The labor that is charged is determined by how long the repair will take a technician to do the job. We follow the same process as other garages and I would hope that you were asked to approve the cost of the job before they repaired your car. Unfortunetly, car repairs can be costly! We do appreciate you coming in and hope that you will come to us again.
Your CARS Staff
The staff that you spoke to are not new. They have both been with us for quite awhile. You brought your vehicle in because you had no lights on on your cluster. The technician did do an inspection on your vehicle. He found no problem with your fuse box but needed additional time to see if you had power going to your cluster. He researched the computer database for wiring diagrams for your cluster, and also printed a diagram out for you to explain why it would take some extra time. You were not charged for any of these services. You very very rude, sreaming at the two employees, when all they were doing is trying to help you.
I'm really sorry that you did not enjoy your visit with us, Annette. The service writer emailed you the loan information to read, so that you would understand the terms of the contract. Maybe she should have informed you again of the main terms of the agreement.
I'm sorry that you felt the upstairs waiting room wasn't clean enough. Someone had a 4th of July party up the day before. But your son and grandkids did seem to enjoy the hockey and pool table while they were there.
You came in for an oil change and an inspection on your son's car. We found multiple issues with the vehicle that needed to be addressed. The one issue that we did not give you an estimate for, was your coolant leak. That was due to the high mileage on your car and that would require further diagnostics.
If there is anything we can do for you in the future, let us know.
I'm sorry to hear you were not satisfied with your visit. If our technician has broken your door handle, we wish you would have let us know & shown us. We have not heard anything about this incident.
Please feel free to stop up here and show us your vehicle.
Debbie and Mike
I am very sorry to hear about your experience. We will be looking into this issue and reaching out to you as soon as possible. If you would like to discuss this matter with the owner, we do have a confidential email for you to discuss any questions / comments / or concerns with her directly. We hope to get this matter resolved.
The email to reach the owner is : email@example.com
We hope to hear from you soon, we do not like any customer of ours to have this type of experience.
I am sorry to hear about your experience. If there was any miscommunication on our end, i deeply apologize.
Hopefully you will give us another chance. I am not sure who you spoke with, but i am sorry that they did not update you regarding the time with your vehicle. Customer satisfaction is our main priority.
Thank you for your business, we appreciate it very much.
Debbie and Mike