Overview

Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66
4.7

( 1786 Reviews )

ReScore Reviews™ (16)

ReScore
Overall Rating 4.0625/5Overall Rating 4.0625/5Overall Rating 4.0625/5Overall Rating 4.0625/5rating 4.0625
Original
Overall Rating 2.26667/5Overall Rating 2.26667/5rating 2.26667rating 2.26667rating 2.26667
95% Would Recommend
83% Business Response
Latest Review about 24 hours ago

Reviews


TJ
Tadeusz J.
Baraboo, WI
2019 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/26/2019 Category: Service
Service 1
The job was completed earlier that I assumed. Thanks.

LN
Lizbeth N.
Mazomanie, WI
2016 Hyundai Tucson
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/26/2019 Category: Service
Tucson
The display was changed and theres no way to get it back that I've found
CLINT K., Service Manager from Zimbrick Hyundai West responded on 08/27/2019

Thank you for the feedback from your last visit.  I apologize your clock has stopped working.  The GPS satellite was updated on Aug 17th  and that caused some of the clocks to stop working.  Hopefully after our conversation you were able to get your clock working again.  If for any reason you have had other issues please let me know.
Thank you for your business and hopefully we will see you next time in.  

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com


Verified Customer
Fort Atkinson, WI
2009 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/26/2019 Category: Service
xxx
xxxx xxxxx xxxx

BL
Bob L.
Middleton, WI
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/26/2019 Category: Service
Friendly, informed efficient service
The scheduling, the performance and work product are all excellent.

Verified Customer
Madison, WI
2014 Hyundai Elantra Gt
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/24/2019 Category: Service
Slow repair
They took three days to do a 15 minute repair.

Verified Customer
Beloit, WI
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2019 Category: Service
John Barr
Excellent customer service, listened to what I wanted and needed and found me the perfect car.

JQ
James Q.
Mc Farland, WI
2013 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2019 Category: Service
Great
Great

Verified Customer
Middleton, WI
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2019 Category: Service
Customer focused
Thank you for the great service and support!

Verified Customer
Stoughton, WI
2008 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2019 Category: Service
Great
Great service.

PM
Patricia M.
Madison, WI
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2019 Category: Service
Great job
Love the car

JF
John F.
Madison, WI
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2019 Category: Service
Great service and friendly staff.
I always enjoy delivering my car to Zimbrick Hyundai West for service, as I have great confidence in their work and their upfront honesty regarding what needs to be done. JF

JS
Jason S.
Brooklyn, WI
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2019 Category: Service
Quick & Professional Service
Good service as always. Quick and no issues to report.

Verified Customer
Madison, WI
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/19/2019 Category: Service
Great experience
All the staff at Hyundai West were great. I felt like I was treated like family.

LM
Linda M.
Madison, WI
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2019 Category: Service
They always are helpful, friendly and on time
got

Verified Customer
Oregon, WI
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2019 Category: Service
Santa Fe
Great service

MM
Marcia M.
Mc Farland, WI
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
Best service
Four new tires were installed while I waited. Well done!

AA
Arlene A.
Madison, WI
2014 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
Excellent
Warmly welcomed, courteous staff, quick appointment

ES
Eric S.
Mount Horeb, WI
2016 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/16/2019 Category: Service
New Tires on a Busy Day
Service and the time taken to get the work done was great as expected. The service writers were very busy. I had to call Hyundai to check if my car was done. I couldn't get through to talk to a person. I showed up an hour and a half after the expected time my tires and alignment was suppose to be done. I saw my car completed in the parking lot but no one called me to say it was ready for pick up. The service desk person had to pull the work order out of the completed work bin and ring the sale up. Just a tad slow on communication, however, the work was done on time and was of high quality as usual.

TM
Theresa M.
Wisconsin Dells, WI
2016 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2019 Category: Service
Warranty work
Very professional, supplied a loaner vehicle when needed part did not arrive on time. Courteous in all interactions, very timely in getting appointment

DS
Donald S.
Madison, WI
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2019 Category: Service
Excellent
Service has been very reliable.