Overview

Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66
4.7

(1,793 Reviews)

ReScore Reviews™ (16)

ReScore
Overall Rating 4.0625/5Overall Rating 4.0625/5Overall Rating 4.0625/5Overall Rating 4.0625/5rating 4.0625
Original
Overall Rating 2.26667/5Overall Rating 2.26667/5rating 2.26667rating 2.26667rating 2.26667
95% Would Recommend
84% Business Response
Latest Review 1 day ago

Reviews


LM
Linda M.
Madison, WI
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2019 Category: Service
They always are helpful, friendly and on time
got

Verified Customer
Oregon, WI
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2019 Category: Service
Santa Fe
Great service

MM
Marcia M.
Mc Farland, WI
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
Best service
Four new tires were installed while I waited. Well done!

AA
Arlene A.
Madison, WI
2014 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
Excellent
Warmly welcomed, courteous staff, quick appointment

ES
Eric S.
Mount Horeb, WI
2016 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/16/2019 Category: Service
New Tires on a Busy Day
Service and the time taken to get the work done was great as expected. The service writers were very busy. I had to call Hyundai to check if my car was done. I couldn't get through to talk to a person. I showed up an hour and a half after the expected time my tires and alignment was suppose to be done. I saw my car completed in the parking lot but no one called me to say it was ready for pick up. The service desk person had to pull the work order out of the completed work bin and ring the sale up. Just a tad slow on communication, however, the work was done on time and was of high quality as usual.

TM
Theresa M.
Wisconsin Dells, WI
2016 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2019 Category: Service
Warranty work
Very professional, supplied a loaner vehicle when needed part did not arrive on time. Courteous in all interactions, very timely in getting appointment

DS
Donald S.
Madison, WI
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2019 Category: Service
Excellent
Service has been very reliable.

KM
Kelly M.
Madison, WI
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2019 Category: Service
Great service
Timely, professional, quick

TH
Terry H.
Verona, WI
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019 Category: Service
Terry Hill
All was good !

EK
Elizabeth K.
Janesville, WI
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2019 Category: Service
Oil change
The only comment I have is that they checked the air filter and it had just been changed a week before. The sheet with the different color boxes said that it needed to be changed. they put it in the yellow even though it was brand new. They also did not snap the cover back in place for the air filter.

SZ
Steven Z.
Cazenovia, WI
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2019 Category: Service
Good experience!
The staff was pleasant and we were able to use a loaner car to do our errands, which was wonderful!

AT
Arthur T.
Madison, WI
2010 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/12/2019 Category: Service
Need clearer communication
The work that we could afford was good. More needed to be done. But was outside our budget.

Verified Customer
Madison, WI
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2019 Category: Service
Great place
Responsive staff

MJ
Michael J.
Madison, WI
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2019 Category: Service
People who work for hyundai west.
Great

DW
David W.
Madison, WI
2012 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2019 Category: Service
mmmmmmmmm
vvvvv

LW
Linda W.
Middleton, WI
2014 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2019 Category: Service
Car Tune Up
Fast and Friendly. Would recommend your services without hesitation. Love my Hyundai Azera....

DD
Daniel D.
Madison, WI
2010 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/05/2019 Category: Service
SERVICE
EXCEPYIONAL SERVICE!!

Verified Customer
Mount Horeb, WI
2018 Hyundai Tucson
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/04/2019 Category: Service
Oil change visit
I observed the tech that serviced my vehicle and didn’t notice that all the things that were checked off were not actually done.

MB
Mary B.
Milton, WI
2019 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2019 Category: Service
Great Service
Great staff!

DS
Dorothy S.
Madison, WI
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2019 Category: Service
Oil change was completed in a timely manner.
The employees at Zimbrick Hyundai West are always friendly and courteous. During an oil change, which is always done in a timely manner, if the technicians find something else during their inspection, it is discussed with you and if possible the part(s) are brought out to show you what the problem is.