Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

631 Reviews

98% Would Recommend
Latest Review 2 days ago

Reviews


SK
Steve K.
Alden, NY
Kia Sedona
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/17/2015
Great Place
Friendly service, knowledgeable staff and good service work makes them a winner.

JT
Jennifer T.
New York
Chevrolet Equinox
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2015 Category: Service
Jennifer said she had ran over a nail or a screw on Saturday morning and her husband called the facility about 11:30 Saturday morning. They were due to close at noon and she was told to come right in. They resolved the problem quickly.
This review was collected via phone interview by Customer Research Inc.

JT
Jennifer T.
New York
Chevrolet Equinox
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2015 Category: Service
Jennifer said she had ran over a nail or a screw on Saturday morning. Her husband called the facility about 11:30 Saturday morning. They were due to close at noon and she was told to come right in and they resolved the problem quickly.
This review was collected via phone interview by Customer Research Inc.

PT
Paul T.
Corfu, NY
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2015
great customer service
nice job thank you

BW
Bryan W.
Alden, NY
Dodge Caravan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2015 Category: Service
Spoke with Joe. He said the employees are wonderful down there.
This review was collected via phone interview by Customer Research Inc.

GO
Gary O.
Alden, NY
Chrysler PT Cruiser
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2015 Category: Service
Spoke with Debra. She said she was very pleased with the service.
This review was collected via phone interview by Customer Research Inc.

WC
Wayne C.
Alden, NY
Buick Century
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2015 Category: Service
Wayne said the business always does a good job and they are honest.
This review was collected via phone interview by Customer Research Inc.

RM
Ron M.
Lancaster, NY
Toyota Matrix
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/10/2015 Category: Service
Ron said the service took longer than he thought it should have. The business seemed to be sorting through the changes in their personnel and management. He thinks they are trying but he can not recommend them right now. If he goes back and has another bad experience, he will definitely not be able to recommend them at all.
This review was collected via phone interview by Customer Research Inc.

BW
Brenda W.
Alden, NY
Honda Accord
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/10/2015 Category: Service
Brenda said she knew what to expect and there were no surprises. The work was done in a timely manner.
This review was collected via phone interview by Customer Research Inc.

JK
Jennifer K.
Alden, NY
Chevrolet Malibu
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2015 Category: Service
Jennifer said the business solved the problem and fixed the issue.
This review was collected via phone interview by Customer Research Inc.

MG
Mary G.
Alden, NY
Chevrolet Malibu
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2015
Service
Prompt and friendly service

DR
Dave R.
Corfu, NY
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/04/2015 Category: Service
Dave said the service provided was fast and done correctly.
This review was collected via phone interview by Customer Research Inc.

HM
Harry M.
Alden, NY
Mercury Sable
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/27/2015
good service
Friendly people, quick appointment. Was surprised that the closing time was changed to 5 from 6, luckily someone was there at 5:30 so I could get the car.

JT
JIM T.
Gainesville, NY
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2015
96 ford exploer
did a great job. keep my wife car running. took good care of it.

DC
Daisy C.
Alden, NY
Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/18/2015 Category: Service
Daisy said this business took care of her right away and they were very courteous.
This review was collected via phone interview by Customer Research Inc.

GD
Gayle D.
New York
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/18/2015 Category: Service
Gayle said she loves the customer service at this business. The staff is friendly and knowledgeable. They are the best in the area.
This review was collected via phone interview by Customer Research Inc.

KB
Ken B.
Alden, NY
Mazda CX-7
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2015
know what they're doing
prompt service at a fair price. coffee pretty good.

JG
Joyce G.
Alden, NY
GMC Envoy
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2015 Category: Service
Joyce said she has been going there for many years, they're great and they give good service.
This review was collected via phone interview by Customer Research Inc.

CG
Cindy G.
Alden, NY
Dodge Grand Caravan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2015
Efficient and friendly
Always friendly and helpful.

JR
John R.
Alden, NY
Chevrolet Equinox
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2015 Category: Service
John said he has known them for a very long time and they do a very good job.
This review was collected via phone interview by Customer Research Inc.