The rear view mirror came unstuck on our Lexus. Arrived at Glasspro without an appointment, and was g
reeted by friendly and helpful receptionist. Car was in a bay within a minute and the mirror reinstalled . Awesome work. The service technician was also helpful and friendly. Would definitely use them should I need windshield repair or replacement.
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551 Robert M Grissom Parkway
Myrtle Beach, SC 29577
4.8
(44 Reviews)
JA
Amazing Service!
Glass Pro of Myrtle Beach was very accommodating. They helped to get my insurance authorization, and
they set up a day and time to install my windshield that worked with my busy schedule. The service technician, George Hamilton was amazing! He not only installed the glass, but replaced some trim, and fixed other areas around the glass. The car looks better than it did before the glass replacement. All and all, very professional. I would highly recommend.
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I wanted to follow up on my visit today to have my windshield redone after a previous attempt
ed repair by your mobile crew. I received a call from Michael who was very eager to resolve my issue. After looking at pictures, he determined that it was best to come into the Safelite location to fix it correctly. He told me to arrive at 9 AM today and his crew would be outside waiting. Well, he wasn’t kidding ! I was greeted by Jason in the parking lot, who did a quick reinspection of the issue and promptly took my car into the service bay to start work. Before starting, he explained what he saw was the issue and how he would fix it. I observed not only how the “back office” (AKA service area) works, but I was impressed with the front desk team. Here is what I noticed:
1) They greeted inbound customers in a very friendly and efficient manner
2) Their communication among all of their team was impressive
3) They handled inbound calls very efficiently.
4) Their work flow process was very efficient.
5) Waiting area and outside area was clean and inviting.
6) People picking up vehicles seemed pleased with the on time delivery of their repaired cars.
Being a business owner, I admired (and envied) their entire team for how they operated. The outcome of this service effort exceeded my expectations and I will spread the news ! I have another vehicle which I will also now be bringing in !
Please pass on to Michael, Jason and the crew for being AMAZING. I am a satisfied customer !!
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No appointment just stopped in and showed them the sliding glass that fell out of it’s track on the r
ear window on my pickup. Without hesitation the manager took the truck into the garage and had his technician take a look at it. 45 minutes later it’s repaired. They said NO CHARGE? These guys are the best. Ever need a glass repair or replacement I will not hesitate to give them my business. Thank you all at Glasspro. Ted
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Super prompt, courteous, very efficient replacement! Great shop from Minerva at front desk to tech J
ason Williams who did a fantastic replacement job! Hope I don't have to visit again, but if I do, I know service will be the best!
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Had two glass claims within one month due to bad roads in SC. This happened in the midst of a major
move. Martha was fabulous in getting the file claimed with no hassle. Her follow up was great. Jack was on time, worked hard and explained things very well. Made my life much easier.
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