2023 Genesis GV70

Average Score

Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(329 Reviews)
Category Summary
(Avg. out of 10)
    Value
  • Features
  • Build Quality
  • Fun
  • Reliability
  • Performance
  • Exterior
  • Comfort
  • Interior
  • Styling

Reviews

Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(329 Reviews)

Reviews


JC
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Janet c.
2023 Genesis GV70
verified customer Verified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/20/2022
Verified Review

Beware of faulty battery

Fun to drive when it works. Battery died after two weeks with less than 300 miles. Not dependable and was treated horribly at the dealership. Very poor customer care, service and respect. Bought it at genesis dealership in highland park,il. I would never purchase anything from them. Had to get battery jumped to bring to their service department. Called them more than 5 times during the day to get update on status of my car. Never had one call returned. Was also told I could not have a loaner car after being told I would get one when I purchased the car. Eventually my husband had to go to the dealership later that evening and wreak havoc to get an answer. We are so disgusted with this dealership that we want to return the car and be done . It has been a horrible and most disturbing experience ever
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HR
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Henry R.
2023 Genesis GV70
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/14/2022

I bought a 2023 Genesis GV70, have had it for a month, one week in my driveway, three weeks in the repair shop

The transmission is having problems, it makes a clunking noise when putting the car from park to drive and/or into reverse , followed by a decrease in power, acceleration is greatly reduced. First trip to the dealership they said they don’t understand the error codes, they say it was fixed, a few days later , the problem came back. Now they say they have had to order a new part. No one at the dealership returns phone calls, I have to go down personally each time to check the status of the repair, not the best customer service.
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SS
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Shashank S.
2023 Genesis GV70
verified customer Verified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/31/2023
Verified Review

Horrible dealership experience

The dealership I dealt with provided with an extremely negative experience. They were shady, rude and overcharged me for hidden items that were not disclosed. They also removed papers that guaranteed post sales work promised on the vehicle from the docket handed to me after sales. I spent countless hours trying to sort the issues out w/ them and faced rudeness and horrible treatment. genesis cust support is equally unhelpful. Never ever gonna buy from Genesis or will let any friend or family do so.
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VP
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Veronica P.
2023 Genesis GV70
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/26/2023

Tailgate Shattered Glass

The tailgate glass shattered after 33 days of ownership and the dealership would not repair. The glass costed approximately $444.00 with no expected delivery date. Currently I cannot drive the vehicle for the part can only be ordered through Genesis.
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FN
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Frank N.
2023 Genesis GV70
verified customer Verified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/24/2023
Verified Review

overpriced and potentially dangerous

the computer generated automatic braking system needs to be resigned in order to allow the driver to engage or disengaged the system instantaneously and with out confusion before the vehicle has a chance to cause a serious accident. ..............
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DM
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Douglas M.
2023 Genesis GV70
verified customer Verified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/04/2023
Verified Review

GV70 Vehicle is great, Dealership Network and repair parts/service SUCKS!

Within a month of owing my 2023 GV70 2.5 it needed a new rear differential which took 3 months to get the part. Dealership said to drive easy as the rear end could freeze up!! Within 1 year of ownership the dealership lost their franchise and speaking with the dealer, the next closest (50 miles away) is about to lose their franchise too. That means the closest dealership is in another state, almost 200 miles away!! If I need any warranty work, I am up the creek. Forget about concierge service and complementary oil changes that were built into the price I paid. DO NOT CONSIDER ANY GENESIS PRODUCT UNLESS YOU ARE CERTAIN THAT THE DEALER WILL BE THERE FOR YOU. I will probably sell this car, 1 year old, 5000 miles.
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JP
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John P.
2023 Genesis GV70
verified customer Verified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/10/2023
Verified Review

Do not buy a car from Genesis of Brunswick, Genesis and Hyundai

I bought a new GV70 Genesis, from Genesis of Brunswick that sits in my garage and is not drivable. This dealership is run by people who hide by not returning phone calls, refuse to give email addresses, refuse to provide services that have been prepaid for, refuse to give out last names of employees, has a salesmen in their employ named Fred Corea who tries to intimidate his customers when filing out the post sale Genesis survey, into giving ratings of all 10's, has a manage named Nick (refused to give last name) who also tries to influence the survey ratings, has a finance person named Mavin who pressures customers through fear tactics into buying added protections that are totally unnecessary without disclosing they are through a third party and only as good as the third parties ability to stay in business, and when the "extra service" is needed refuses to return phone calls to schedule the service. These are all very bad people, who make me feel afraid for my safety and the safety of my family!!! Even Genesis North America customer service reps. say "Genesis of Brunswick is owned by Terry Taylor and they can not require any action on his part"!
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JP
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John P.
2023 Genesis GV70
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/10/2023

bought a car on 7/1/23 that sits in my garage is is not drivable.

Genesis of Brunswick sold me a car cannot be driven. The dealership refuses to fix the problem, so my new car is rendered useless and just sits in my garage. I will have to get an attorney, even though I fear for the safety of myself and my family.
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NM
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nicole M.
2023 Genesis GV70
verified customer Verified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/24/2023
Verified Review

Disappointed

I'm very disappointed in my new car. I did not appreciate a warning light at 3000 miles and a service department that is not helpful. I have other problems with the car and feel that it will continue to have problems the more I drive it as it started at 3000 miles. I am not happy with the exterior paint or the how the seat upholstery is wearing. I am frustrated at other items that happen sporadically.
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MR
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Matt R.
2023 Genesis GV70
verified customer Verified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/23/2023
Verified Review

Genesis is great, but not the GV70

I have had 2 GV70's and they both have had the same, major issue. I have lost faith in this model and am trying to stay open regarding the brand. The AWD malfunction light has been on since mile 3500. For a brand new car, I expected more and to have this happen to 2 different model years is truly unacceptable.
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ML
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Man L.
2023 Genesis GV70
verified customer Verified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/29/2023
Verified Review

A sliver to perfect luxury

This car has such amazing potential, and with some minor tweaks and implementations, can definitely get there. It's comfortable, powerful, and fun to drive! It's reasonably priced and with caring and passionate sales rep, it's a perfect transaction! Hoping for more improvements soon!
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BD
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Brian D.
2023 Genesis GV70
verified customer Verified Owner
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/02/2022
Verified Review

Brand new vehicle not working

Vehicle was picked up with damage/not working features as described that have not been fixed or compensated for and no options have been presented to me. Rating will be higher if issue is properly handled by genesis. Issue is still outstanding, I have spent a ton of my own time on it, and I am very upset with how it has been handled / not handled.
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VP
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Veronica P.
2023 Genesis GV70
verified customer Verified Owner
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/26/2023
Verified Review

Horrible Purchase and Shattered Glass

I ordered a 2023 Genesis GV70 and received delivery on January 19, 2023. On February 21, 2023 my tailgate glass shattered and police department found no evidence of a break in. When I contacted Stafford Genesis, I was advised that the repair would be my expense. The glass was ordered out of pocket for $444.00 approximately and they could not give me a delivery date for the glass . My insurance deductible is $300.00. and I had to rent a car as well.
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MC
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muthamilan c.
2023 Genesis GV70
verified customer Verified Owner
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/03/2023
Verified Review

POOR GPS Navigation / fix breaks

Poor navigation system does not load fast. When I out side of the city, It does not even load. I have use my phone google GPS. Next - my break system . I am afraid I may hit some one. the break acts slow . . Driver side Viper blades leave some spots not wiping.
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AP
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Alan P.
2023 Genesis GV70
verified customer Verified Owner
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/27/2023
Verified Review

Great looking but greatly disappointed

If I had to do over again, I would not have purchased this vehicle. A lot of the cool features that the Genisis USA promo videos show are not for the North American market or due to chip shortage. Basic tech is subpar. A lack luster sound system with no power. A gas guzzler with no real power or sound to back it up. I regret buying it and wish I could return it. I am very unhappy.
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CE
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Charles E.
2023 Genesis GV70
verified customer Verified Owner
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/14/2023
Verified Review

My experience so far

I purchased my Genesis GV70 new. Connected services did not work after 2 days of owning. At three weeks into ownership I was on my way to my cousin's funeral and the dash board lit up and told me to pull over to check the brakes. I lost power to the brakes and in 60 mile an hour traffic I had to navigate to a safe place to park with out causing a wreck. The dealership picked the car up and it was in the shop for about 4 days. They did some sort of a reset on the connected services and they were working after that. They said the battery had gotten low and that's what caused the brakes to lose power. Within a couple days after getting my car back connected services has stopped working again. Its a fun car to drive, packed with features and luxury, however I now worry about it's reliability in the future.
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JM
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Jennifer M.
2023 Genesis GV70
verified customer Verified Owner
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/22/2023
Verified Review

Car

I would love to love my car again. With all the problems, it has been a struggle. Taking this survey during a time my car is broken again might not be fair. If I could get timely service and loaners that would help a lot. If we could get the problems fixed that I have been dealing with my rating of the car would definitely be different.
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MG
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Manoj G.
2023 Genesis GV70
verified customer Verified Owner
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/25/2023
Verified Review

Bad Customer Experience

I have very bad buying experience. Drive Experience is good ., But I have very Bad customer Experience. Honestly Very Disappointed with the Customer Experience. they are sweet Before I thought to buy the vehicle. once I said I will be buying all the sweetness is gone. Why Should I spend time on referring(When Nothing Offered for referral) and writing all these reviews?
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MB
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Malcolm B.
2023 Genesis GV70
verified customer Verified Owner
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/03/2024
Verified Review

Again I am really dissapointed with Genesis customer service

I really like my GV 70(we as a family have had 12 Acura's and never had a problem and a good dealership) however I bought this car because of the promise of good service and warranty . I didn't expect Genesis to close the dealership and now I have to drive 120 miles for service...
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AT
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Art T.
2023 Genesis GV70
verified customer Verified Owner
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/07/2024
Verified Review

Genesis sells a vehicle with features that are too complicated for the dealership and repair personnel. Features that work are good but when they do not work, they do not have the staff to repair.

Genesis limits the dealerships and repair personnel that are authorized to work on their vehicles. Our nearest dealership is 60 miles away and the one that is closest only has two approved technicians. Their ability to fix problems that are identified seems to be very limited. This is not the vehicle to purchase if you live in a rural location.
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Displaying reviews 1 - 20 of 327 in total

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