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SureCritic / Makes / Hyundai / IONIQ 5 / 2025

2025 Hyundai IONIQ 5

Average Score

Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(1676 Reviews)
44%
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Reviews

Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(1676 Reviews)
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Reviews

RS
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Rohan S.
2025 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/11/2025
Verified Review

Garbage

I hate surveys
    Value
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Hyundai Motor America responded on 08/11/2025 11:17 AM

Hello Rohan,

Thank you for sharing your feedback regarding your vehicle and experience thus far.  ^cc 
AH
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Anne H.
2025 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/13/2025
Verified Review

Charging is a very big problem. And your dealership misled me.

The charging cord is terrible. It takes more than 72 hours to charge. And the charging inlet is on the wrong side of the car to use most Tesla charging stations. And your dealership lied to me about getting a free charger so now I need to buy one. This is a big consumer protection issue and your corporate folks were unwilling to fix it for me by fulfilling the verbal promise of a free level 2 charger. Also— when I tried to use a Tesla supercharger the car wouldn’t accept it— I felt stranded. You need to fix this charging issue.
    Value
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Hyundai Motor America responded on 08/13/2025 10:43 AM

Hello Anne,

Thank you for sharing your feedback on your 2025 Ioniq 5. We continuously monitor the feedback of our owners as we develop new models and trims to best match our consumers' preferences. ^cc 
GF
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Gregory F.
2025 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/19/2025
Verified Review

2500 MILES Dead

I received a battery warning light. Took it in and they said the battery needs replaced. The big battery! It'd been at the dealer for two weeks now.
    Value
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Hyundai Motor America responded on 08/19/2025 06:30 AM

Thank you for sharing your feedback on your 2025 Hyundai IONIQ 5, Gregory. A representative will be in touch with you to discuss your concerns further. ^cc
RP
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Ryan P.
2025 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/18/2025
Verified Review

Terrible Caar

Car came with a faulty battery and Hyundai wants to do nothing but just replace the battery, but leave me out of my car for more than a month.
    Value
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Hyundai Motor America responded on 08/18/2025 11:06 AM

Hello Ryan,  Allow us to have a further look at your vehicle concerns. A team member will be in touch with you shortly. Thank you ^cc.
RL
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Rich L.
2025 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/18/2025
Verified Review

Not a good car if you need to drive often

The range is beyond horrible. You can use this car for one day of errands then it needs to charge for 6 days if you have a level 1 charger, 3 days with a level 2, you can’t get a level 3 in a house. The salespeople are NOT TRUTHFUL about the range or charge time requirements. It’s a beautiful car, very comfortable, if it were a gas car, it would be one of the best cars I’d had. But it’s not gas and EV’s are all HYPE. This car is NOT practical, it’s in no way whatsoever a smart choice if you drive a lot, I could t imagine having to drive across the state or even the country. I’m very dissatisfied and would not recommend this vehicle to anyone that drives more than 20 miles a day for more than 3 days in a row
    Value
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Hyundai Motor America responded on 08/18/2025 09:48 AM

Hello Rich,

Thank you for sharing your feedback on your 2025 Ioniq 5. We continuously monitor the feedback of our owners as we develop new models and trims to best match our consumers' preferences. ^cc 
JK
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James K.
2025 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/27/2025
Verified Review

See pros & cons.

See pros and cons.
    Value
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Hyundai Motor America responded on 08/27/2025 02:03 PM

Hello James,  Thank you for sharing your concerns with us. This information has been forwarded to your case manager for further handling. ^cc  
ST
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Steve T.
2025 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/01/2025
Verified Review

Terrible customer service

Terrible customer service
    Value
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Hyundai Motor America responded on 09/02/2025 08:16 AM

Hello Steve, we are really sorry to hear about your experience with your 2025 Hyundai IONIQ 5. Your feedback will help us in identifying the areas where we can improve overall driving experience and durability of our vehicles. Thank you for your feedback. ^cc
JR
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Jonelle R.
2025 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/01/2025
Verified Review

Can't judge car if unable to use it

It been in the shop for the last 3 months
    Value
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Hyundai Motor America responded on 09/02/2025 06:20 AM

Hello Jonelle, we are really sorry to hear about your experience with your 2025 Hyundai IONIQ 5. Your feedback will help us in identifying the areas where we can improve overall driving experience and durability of our vehicles. Thank you for your feedback. ^cc
HD
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Hien D.
2025 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/23/2025
Verified Review

Not what I expected

2 pop noises when shut off the vehicle, clunky noises in brake system, alignment 2 times since first bought the vehicle. The vehicle now has 4800 miles and all of that happened already. The seat are not comfy.
    Value
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Hyundai Motor America responded on 09/23/2025 01:57 PM

Hello Hien,

Nothing is more important than the safety of Hyundai customers. If you have any questions or concerns about Hyundai vehicles, please contact our customer connect center at (800) 633-5151. Thank you ^cc.
DC
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Daniel C.
2025 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/18/2025
Verified Review

Poorly designed $400.00 charge credit program

I bought an Ioniq 5 back on 5/10/2025 and it came with a $400.00 charge credit, which I found out on my own the hard way, that I can only use at the Puente Hills Hyundai dealership where I bought it as per my attempts at ChargePoint locations by my house and a call to ChargePoint. Most of the times when I go to the dealership (15 miles roundtrip), there is already a vehicle on charge at the one charging station I can use. I loaded my credit card information in the ChargePoint app because I'm desperate for a charge, but it still won't charge because the remaining balance of the credit, $151.38, must be used first. I am super frustrated... This is 3rd Hyundai in a row, but my first electric vehicle. This will be my last Hyundai if you do not fix the problem I'm having with your poorly designed $400.00 charge credit on my brand new Ioniq 5. Please resolve ASAP...my Ioniq 5 is at 43%.
    Value
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Hyundai Motor America responded on 09/19/2025 06:44 AM

Thank you for sharing your feedback on your 2025 Hyundai IONIQ 5, Daniel. A representative will be in touch with you to discuss your concerns further. ^cc
OF
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Oneil F.
2025 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/03/2025
Verified Review

Bad service this time

The salesperson is normally good but this time around he left a dirty mask bye my center console and suggest this trim when the other trim was what I really wanted
    Value
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Hyundai Motor America responded on 10/03/2025 02:01 PM

Hello Oneal, Allow us to have a further look at your vehicle concerns. A team member will be in touch with you shortly. Thank you ^cc.
MB
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Mary B.
2025 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/13/2025
Verified Review

Great car

Very comfortable, nice ride, and fun to drive.
Recommended
    Value
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Hyundai Motor America responded on 10/14/2025 06:57 AM

Hey Mary, thank you for sharing your feedback regarding your vehicle and experience thus far.  We continuously monitor the feedback of our owners as we develop new models and trims to best match our consumer preferences. If you have any questions or concerns about Hyundai vehicles, please contact our customer Connect Center at (800) 633-5151. Thank you ^cc. 
JK
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Joan K.
2025 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/07/2025
Verified Review

Power Failure in a Two Week Old Vehicle

Two weeks after I lease/purchased the Ioniq 5, i experienced a complete power failure on the busy 405 freeway south of L.A. and was in the dangerous position of having to drift across three lanes of heavy traffic to get to the shoulder. Two Hyundai service centers were unable to determine the cause of the failure because the computer had failed to register the event and provided no error code. I was told by the service managers at both dealerships that they had never seen this happen before - a quick google search led me to news of a recall of Ioniq 5s in December 2024 because of power failures and an earlier class action lawsuit because of power failures. All of my other experiences with this car are dwarfed by this single terrifying and potentially lethal experience. I was disappointed that Hyundai took no responsibility for this major flaw.
    Value
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Hyundai Motor America responded on 10/08/2025 06:25 AM

Hello Joan, we are really sorry to hear about your experience with your 2025 Hyundai IONIQ 5. Your feedback will help us in identifying the areas where we can improve overall driving experience and durability of our vehicles. Thank you for your feedback. ^cc
JC
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Jiaao C.
2025 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/14/2025
Verified Review

Check engine light that the dealership has taken >3 weeks on

If you have any issues with the car (like me with a check engine light that is taking weeks to root cause), the dealership is not likely to give you a loaner and expects you to just be without a car that you pay for.
    Value
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Hyundai Motor America responded on 10/15/2025 07:34 AM

We are sorry to hear about your experience with one of our dealerships. In future if you need any assistance while your vehicle is at the dealership, please contact our customer care center at (800) 633-5151. Thank you. ^cc
MD
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Mike D.
2025 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/23/2025
Verified Review

Hyundai Finance Refuses to send car title

Hyundai Finance Refuses to send car title
    Value
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Hyundai Motor America responded on 10/23/2025 03:44 PM

We encourage you to visit your local authorized Hyundai dealership and contacting Hyundai Motor Finance directly at 1-800-523-4030 or logging in at hmfusa.com/login. They’ll be in the best position to assist you. ^cc
GM
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Gabriel M.
2025 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/05/2025
Verified Review

Reliability,Safety, Comfort,Eco Friendly

Great Electric Vehicle second one to own
Recommended
    Value
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Hyundai Motor America responded on 11/05/2025 09:50 AM

Hello Gabriel,

Thank you for sharing your feedback regarding your vehicle and experience thus far.  ^cc 
PG
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Phillip G.
2025 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/25/2025
Verified Review

Buyer beware

I have had the car less than 3 months. Right at 2000 miles and it died. A warning came up that the battery is overheating and car locked up. Almost rear ended. Had it towed to my dealership where they told me they can't look at it for over a week and half. Many people are having this problem or very similar issues. Hyundai claim is it's about 1 % of the Ioniqs. When it happens to you personally, It seems like it's a much higher number. Before this I loved the vehicle in every way. But that is irrelevant. To have a 55K vehicle just die on you having barely using it is completely unacceptable.
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Hyundai Motor America responded on 10/27/2025 07:01 AM

Hey PHILLIP, thank you for sharing your feedback regarding your vehicle and experience thus far. We apologize for any inconvenience. If you have any questions or concerns about Hyundai vehicles, please contact our customer Connect Center at (800) 633-5151. Thank you ^cc. 
JG
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Jeffrey G.
2025 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/03/2025
Verified Review

P1AD300 error after 2000 miles

After leasing this car new and driving it for two months, it generated a P1AD300 error indicating the main battery needs to be replaced. Unfortunately, the repair time is six months. I am out of this car for six months after only two months of driving. Hard to give it a good review.
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Hyundai Motor America responded on 11/03/2025 04:04 PM

Hello Jeffrey,
Thank you for sharing your concerns with us. A specialist from our customer care team will be in touch with you to investigate further. ^cc 
JC
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James C.
2025 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/31/2025
Verified Review

Home Charging Does Not Work

We were promised that the vehicle could be charged at home. It does not work. We returned the vehicle to the dealer and they were no help. They basically told us to go away and pound sand. This is a common problem that is posted to the internet by many owners. This is false advertising that the car can be charged from home. We would not have purchased the vehicle if we had known about this problem.
    Value
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Hyundai Motor America responded on 10/31/2025 10:55 AM

Hello James, Thank you for sharing your feedback regarding your vehicle and experience thus far. If you have any questions or concerns about Hyundai vehicles, please contact our customer connect center at (800) 633-5151. ^cc 
WH
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Winston H.
2025 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/03/2025
Verified Review

Not what I expected

too much to list
    Value
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Hyundai Motor America responded on 11/03/2025 01:06 PM

Hello Winston, Thank you for sharing your feedback on your 2025 IONIQ 5. We continuously monitor the feedback of our owners as we develop new models and trims to best match our consumers' preferences. ^cc
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