2025 Hyundai IONIQ 5 Reviews - Verified Owners

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Amy B.

2025 Hyundai IONIQ 5

Verified Owner

11/18/2025

Verified Review

Got a dud.

The first time I plugged it in, in only drew less than half the power it should have. The car said a full charge would take almost a week. I drive exactly 1 hour / 30 miles a day on weekdays, and I charge every single second I am not driving. Each weekday I lose more battery driving 1 hour than I gain charging for 23, so I need the weekends to catch up. Finally the car stopped charging all together. Took it into the shop, got it "fixed", so at least it charges again, but still at a snail's pace. Taking it in again to see if it can be improved but my hopes aren't high.

Hyundai Motor America responded on 11/19/2025 07:37 AM

Hello Amy, thank you for your feedback regarding your 2025 Hyundai IONIQ 5. We’re sorry to hear about your experience with battery charging. Customer feedback plays an integral role in product design and development. If you have any questions or concerns about Hyundai vehicles, please contact our customer care center at (800) 633-5151. Thank you ^cc

DB

Daniel B.

2025 Hyundai IONIQ 5

Verified Owner

11/20/2025

Verified Review

Brand new, stopped working after 300 miles

The vehicle drives nicely but failed, brand new, after 300 miles. Hyundai has been unable to fix for nearly 60 days.

Hyundai Motor America responded on 11/20/2025 01:04 PM

Hello Daniel, we are sorry to hear about your experience with the 2025 IONIQ 5. This information has been forwarded to your case manager for further handling. ^cc

MD

Misty D.

2025 Hyundai IONIQ 5

Verified Owner

12/03/2025

Verified Review

WORST CAR EVER AND WORST DEALERSHIP

This car is terrible. It gets terrible mileage. It is less than 3 months old and the electrical system on the dashboard is faulty. The Dealership shows terrible customer service. They don't provide loaner cars or rental cars. They don't return phone calls. They lie about the cars in stock. They have you spend hours there, sign paperwork for a car that doesn't exist and then send you on your way. They only return calls if you threaten to make a scene.

Hyundai Motor America responded on 12/03/2025 01:15 PM

Hello Misty,

We are sorry to hear about your experience with your 2025 Ioniq 5. While this was not the outcome you would have liked to see, in case you have any further concerns with the vehicle, please be sure to contact us immediately at 844-462-5557. ^cc

DM

Denny M.

2025 Hyundai IONIQ 5

Verified Owner

12/15/2025

Verified Review

Extremely poor experience with first Hyundai vehicle

The following email was sent on November 10, 2025 to the general manager of the dealership I leased my vehicle from. As of the date of this email, my vehicle remains in the service department without an estimated timeframe on when I will receive my vehicle: Charles- I am writing to request assistance and a resolution regarding a 2025 Ioniq 5 I purchased at the end of September at your dealership. While my interaction with your sales team was positive, the experience with the vehicle I was sold has been unacceptable, and I need this matter addressed at a management level at this point. The vehicle is currently in your service department. This is my first Hyundai, and I’ve only been able to drive the car for roughly two or three weeks since taking possession of it on September 27th, 2025 . The rest of the time, it has been in your service department. In all honesty, the issues really started the night i took possession of the car at your dealership, as your team was only able to provide me with one key and no charging cables for the car. I waited over two weeks for these items to finally arrive at your dealership. From there, my experience has gone down hill: Timeline of issues: Approximately 1 -2 days after I took ownership of the vehicle, the AC failed and I had to return the car to service. A week or two after the initial repair, I was asked to bring the vehicle back to your service department because your service team had an “updated part” they received and needed to install. A few days later, I was told the vehicle was ready for pick-up. While my wife was there to pick-up the vehicle, your service department was informed that I was seeing a serious error message on the Hyundai app regarding the vehicle. This was an issue that your service team was unaware of and they asked that the car be left for further inspection. My vehicle has been in your service department since October 28th and your service department has been unable to communicate to me what the issue is or when it will be repaired. At this point, I have driven your dealerships loaner vehicle significantly more than the vehicle I am making monthly payments on. This is not the ownership experience I expected, and it is extremely disappointing and frustrating. I was actually in the middle of writing a google review on your dealership to share my experience when I decided to take a step back and reach out to you first, as it is not fair to share my experience without first reaching out to you to see how you can help correct this issue. Given the fact that this is a brand-new vehicle, I am hoping you offer a good-faith remedy that reflects the inconvenience, loss of use, and poor delivery experience I had with of the car. I am looking for a clear path forward and want to resolve this quickly and professionally, but I do expect a meaningful resolution that reflects the time, money, and trust I have invested in your dealership. -Denny Mar 661-619-8200

Hyundai Motor America responded on 12/16/2025 09:40 AM

Hello Denny, thank you for sharing your feedback on your 2025 Hyundai IONIQ 5. We’re sorry to hear about your experience with vehicle. We would recommend that you continue working on your case with your case manager for further assistance. Thank you, ^cc.

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Lawrence L.

2025 Hyundai IONIQ 5

Verified Owner

12/16/2025

Verified Review

The car vibrates over 65 mph.

I dropped off my car to the dealership for the 6th time in 4 months because the car still vibrates. I am waiting for my car. They replaced 4 tires at the 5th visit to the dealership. They put exactly the same tires as my original tires which had the sound deadening forms detached from the inner side of 2 out of 4 tires. It still vibrates with new tires. Returned to the dealership and dropped off.

Hyundai Motor America responded on 12/16/2025 03:49 PM

Hello Lawrence, Thank you for sharing your feedback on your 2025 Hyundai IONIQ 5. Your assigned Specialist will be in touch with you to discuss your concerns further. ^cc

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Lindsay H.

2025 Hyundai IONIQ 5

Verified Owner

12/15/2025

Verified Review

Failed charging

Had vehicle for 6 days. Went to level 3 charge and it failed. Would not level 1,2, or 3 charge. spent 60+ days in shop with zero hep from Hyundai. Will never buy another Hyundai nor will I recommend. Both dealer and corporate failed me as a first time car buyer.

Hyundai Motor America responded on 12/15/2025 12:42 PM

Hello Lindsay,

Hello, we’re truly sorry to hear about the concerns you’re experiencing with your vehicle. Your feedback will help us in identifying the areas where we can improve overall driving experience and durability of our vehicles. Thank you for your feedback. ^cc

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Frederick G.

2025 Hyundai IONIQ 5

12/16/2025

Brand new Broken down on the road

Never in my lifetime had I ever broken down on the road with a new car , it took a Whole week going back and forth with Hyundai Road side before the car got to the dealership .Now the car has to wait until a technician could look at it because there’s only one person that can work on it .which is totally unacceptable .

Hyundai Motor America responded on 12/17/2025 07:23 AM

Hello Frederick,

Thank you for sharing your feedback about your 2025 Ioniq 5
We truly value hearing from our guests and continuously monitor feedback to enhance our products and services.
If need further assistance, we encourage you to contact our Customer Care team at 800-633-5151. One of our representatives will be happy to assist you further.

GH

Glenn H.

2025 Hyundai IONIQ 5

Verified Owner

12/22/2025

Verified Review

Defective Windshield

My car gas a defective windshield. Ive taken back to the dealership only to receive the run around. I need help with this matter.

Hyundai Motor America responded on 12/22/2025 12:05 PM

Hello Glenn,

Thank you for your concerns regarding your windshield, we have forwarded this information to your case manager. ^cc

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Matthew L.

2025 Hyundai IONIQ 5

Verified Owner

12/30/2025

Verified Review

Bad ICCU

ICCU died @ 5,000 miles. Interior of car is loud and creaky, as if interior panels were incorrectly installed.

Hyundai Motor America responded on 12/30/2025 10:25 AM

Hello Matthew,

We’re truly sorry to hear about the concerns you’re experiencing with your vehicle. If you do need further assistance don't hesitate to contact our Customer Care team at 800-633-5151, where one of our representatives will be happy to assist you further. ^cc

DT

Daniel T.

2025 Hyundai IONIQ 5

Verified Owner

01/05/2026

Verified Review

Worse hyundai I have ever owned and horrible customer service

I’ve had issues with this car since the day I bought it. Worse hyundai I have ever owned (7th new hyundai) I won’t be buying another one. Customer service is awful as well as service from the purchasing dealership.

Hyundai Motor America responded on 01/05/2026 11:14 AM

Hello Daniel,

Thank you for sharing your feedback on your 2025 Ioniq 5. We continuously monitor the feedback of our owners as we develop new models and trims to best match our consumers' preferences. We have forwarded your comments to your assigned Specialist. ^cc

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Ryan P.

2025 Hyundai IONIQ 5

Verified Owner

01/20/2026

Verified Review

Hyundai Motor Finance is completely terrible

I was liking my car until I had the great misfortune of having to deal with Hyundai Motor Finance, first time dealing with a lease just to get taken advantage of like a chump.

Hyundai Motor America responded on 01/20/2026 09:05 AM

Hello Ryan,

Thank you for bringing this to our attention. We are sorry to hear that you felt our service was not up to standard. This is not the experience we want for our customers. If you have any concerns, please contact Hyundai Motor Finance at (800) 523-4030. ^cc

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Salvatore C.

2025 Hyundai IONIQ 5

Verified Owner

01/09/2026

Verified Review

Sub-par Experience

Technology is terrible and screen is annoying to navigate through, drive mechanisms are confusing, the car has a mind of its own.

Hyundai Motor America responded on 01/09/2026 11:47 AM

Hello Salvatore, we’re truly sorry to hear about the concerns you’re experiencing with your vehicle. You may wish to visit your local authorized Hyundai dealership for further inspection and assistance on the door trim that was mentioned and the drive mode to ensure it is operating correctly. If you have any questions or concerns about Hyundai vehicles, please contact our customer connect center at (800) 633-5151. Thank you ^cc.

JB

Jason B.

2025 Hyundai IONIQ 5

Verified Owner

01/14/2026

Verified Review

12V Battery Failure After Failure

I've leased my Ioniq 5 since September and it has been in the dealership about half of the three months that I've had it. The 12V battery dies and then the car has to be jumped. I've jumped this car about 20 times. I've driven for about 30 years and jumped a car twice in that time. Apparently the ICCU is bad but diagnosing it and replacing it is taking months.

Hyundai Motor America responded on 01/14/2026 11:36 AM

Hello Jason,

We would like the opportunity to investigate this. A representative will be in touch with you shortly to investigate further ^cc

CM

Cody M.

2025 Hyundai IONIQ 5

Verified Owner

02/09/2026

Verified Review

Dead ICCU Before 4000 Miles

Fun, fast little car, but apparently it has a known issue with the ICCUs being poorly made, failing often and because of this being on back order. Which nobody told me about before I started leasing this. I currently have been without my car for a week and I still haven't heard back from Hyundai after emailing them through their app twice. I did receive this offer to drop a review though. They don't have loaner vehicles to give out and won't respond regarding up front rental reimbursement.

Hyundai Motor America responded on 02/10/2026 09:41 AM

Hello Cody, Allow us to have a further look at your vehicle concerns. A team member will be in touch with you shortly. Thank you ^cc.

BB

Brian B.

2025 Hyundai IONIQ 5

Verified Owner

02/11/2026

Verified Review

Dead after only 3 months

ICCU failure after only 3 months. Apparently this seems to be a common failure on these cars. To make matters worse, AAA couldn't tow a car with a dead battery, and Hyundai has NO ETA on replacement part after 3 weeks so far (people on facebook say 6-12 weeks is common).

Hyundai Motor America responded on 02/11/2026 03:22 PM

Thank you for sharing your feedback on your 2025 Hyundai IONIQ 5. Your comments have been sent to your case manager for review. Your assigned Specialist will be in touch with you to discuss your concerns further. ^cc

KB

Kathleen B.

2025 Hyundai IONIQ 5

Verified Owner

02/06/2026

Verified Review

It's a lemon

Upon delivery, a rattle needed to addressed. That was 4 days. I was told bolts were loose. Two tires have been replaced - instantly deflated so car had up be towed. Three weeks ago, the ICCU failed. It's now at the dealer for "several months" waiting for the part on backorder. I've had the car 4 months, 1000 miles. I'm paying for an EV car I don't have (small, powerless gas car as a loaner). Very disappointed. I want a replacement or, to cancel the lease. Other issues - no button to open the trunk (from inside) or button to close it. Cannot program to open the garage doors. Basic features, I thought (on my last 3 cars).

Hyundai Motor America responded on 02/09/2026 07:29 AM

Hey Kathleen, thank you for sharing your concerns with us. Allow us to take a further look at your vehicle's concerns. A representative will be in touch with you shortly to investigate further. Thank you ^cc.

RC

Roxanne C.

2025 Hyundai IONIQ 5

Verified Owner

02/24/2026

Verified Review

Ironiq 5

How ironiq that Hyundai has requested a survey, when they will provide no word on the expected return of my vehicle, which is currently not in use due to a defective and unsafe battery. My car is one year old, with only 6,800 miles and is completely out of commission with Hyundai corporate keeping their employees and consumers in the dark about when a safe battery will be available. Absolutely shameful and negligent. My case manager is nice enough to tell me there is no ETA on my battery. Stories are it could take 3-6 months! This is a known defect that Hyundai issued a Technical Bulletin in April 2025, yet no fix or relief to the consumer.

Hyundai Motor America responded on 02/24/2026 01:39 PM

Hello Roxanne, We appreciate your feedback, please continue to work with your case manager. ^cc

GS

Geoff S.

2025 Hyundai IONIQ 5

Verified Owner

02/26/2026

Verified Review

battery has to be replaced after only 1300 miles

I love the ioniq5, except that the battery has to be replaced after less than 1300 miles, and it appears it will take at least a month to get that done

Hyundai Motor America responded on 02/26/2026 01:03 PM

Hello Geoff, Allow us to have a further look at your vehicle concerns. A team member will be in touch with you shortly. Thank you ^cc.

RM

Rich M.

2025 Hyundai IONIQ 5

Verified Owner

03/04/2026

Verified Review

ICCU problem w/ 2025 Limited

Hyundai need to remedy this issue. When car was towed to dealership on 1-29-26 there were 4 Ioniqs w/problem. Today there were 14 all need ICCU replacements. Hyundai has known of this for awhile so why is this an ongoing problem ? Unless I am compensated for this financial matter I would never buy another of your products. This is my 2ed Ioniq and thought it was a fantastic car until this happened. As of 3-4-26 no ETA on ICCU part.

Hyundai Motor America responded on 03/04/2026 12:04 PM

Hello Rich, We appreciate your feedback, please continue to work with your case manager. ^cc

MH

Marco H.

2025 Hyundai IONIQ 5

Verified Owner

05/26/2025

Verified Review

Worse than my 2024 and now its broken

I previously had a 2024 Ioniq 5 SEL and really enjoyed it. It was totaled in an accident and I was forced to replace it with a 2025 which was 50% more expensive despite being identical. The 2025 has worse seats (the cloth was more comfortable and spacious) because the leather are thicker and make me sit more forward and high. Because of this I cant see the whole gauge cluster. The rear wiper is an improvement but is too small and the backup camera still gets filthy and unusable most of the time. Hyundai should copy what VW does and put the camera behind the trunk emblem so it stays dry. The range is better and the tesla charger is fine I guess (I use Electrify America so the adapter is a pain to use). The car needs a dedicated place to store the adapter because it is quite heavy and flies around the trunk. The wireless charger doesnt work as well and because it is sitting in the sun your phone gets so hot in a few minutes that it doesnt charge. The wireless carplay is nice but having to constantly select and confirm the user account when you start the car is dumb and annoying. The rear cargo area under the trunk is smaller. Also the cars rear suspension needs tuning because turning over any kind of bump feels very wobbly and unstable and the TCS freaks out and slams on the brakes. Makes it challenging to drive fast or when you are trying to have fun But my biggest complaint is that my car had an ICCU failure after just 1500 miles. This put me in a ICE loaner car so now i have to pay for gas while my free charging that came with my EV goes to waste. That is unacceptable to have that kind of failure so soon into ownership.

Hyundai Motor America responded on 05/27/2025 01:46 PM

Thank you for sharing your impressions of your new Hyundai. We continuously monitor the feedback of our owners as we develop new models and trims to best match our consumer's preferences. We have forwarded your information to the appropriate department. ^cc