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2025 Hyundai IONIQ 5

Average Score

Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(1684 Reviews)
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Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(1684 Reviews)
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Reviews

GS
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George S.
2025 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/09/2025
Verified Review

The vehicle has been in the shop since I’ve owned it, minus a few days

I had the vehicle for roughly a week. While attempting the first charge it gave an audible “charging unsuccessful “ message. After diagnosing, it was a faulty ICCU. It’s been at the dealer ever since, over a month waiting on a part,
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Hyundai Motor America responded on 06/11/2025 07:00 AM

Thank you for sharing your feedback on your 2025 Hyundai IONIQ 5, George. A representative will be in touch with you to discuss your concerns further. ^cc
TH
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Tom H.
2025 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/12/2025
Verified Review

HV battery issues under 1200 miles, horrible customer service

This is our 5th Hyundai. Our brand-new Ioniq 5 reported HV battery errors after just 2 months of ownership and 1,195 miles. It has now been at the dealership for 75 days with no determination. They have not responded to my weekly requests for an update for the past 5 weeks. Nothing. Hyundia corporate has been no help for the past 4 weeks. Each call they say they don't have an update but will call back in a week. To top it off there is a tech service bulletin for the exact error, symptoms and VIN of our vehicle. Yet the dealer tells us they have to wait for Hyundai Corp to tell them what to do, and they haven't called them back in 6 weeks supposedly.
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Hyundai Motor America responded on 06/12/2025 10:11 AM

Thank you for sharing your feedback regarding your vehicle and experience thus far. We have forwarded your complaint to the appropriate department. ^cc 

Hyundai Motor America responded on 06/12/2025 10:17 AM

We appreciate your feedback, please continue to work with your case manager.   Case 40863076
MM
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Mary M.
2025 Hyundai IONIQ 5
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/25/2025

My 2023 IONIQ5 Limited Bricked at 10,500 Miles with an ICCU Failure. Took 6 Weeks to Get Fixed

I would have given my IONIQ 5 a very good rating. ... until the morning I tried to go somewhere and got the dreaded "Check Electrical Systems" failure. "Low Power Mode"! Car was then bricked. I immediately searched on line to discover what the cause : ICCU Failure. And the fact that this has been happening for two years! And that the replacement ICCU parts are in short supply. Once my car was in the dealership service for a month, with no replacement part in sight, I opened a case with Hyundai to buy back my car. (I live in California with very strict lemon laws.). Low and behold, Hyundai expedited the ICCU and it was fixed about two weeks later, about 6 weeks total. While I am happy to have the car back, I am worried it can happen again! I do not want to drive this car any long distances because of this. My repurchase from Hyundai has been approved and I a waiting for the details. I will certainly take it. If Hyundai has replacement parts available so that my car was fixed in a week, I would feel different. I loved the safety features on the car. But a car that can die anywhere at anytime is not a safe car.
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Hyundai Motor America responded on 07/01/2025 02:02 PM

Hi Mary,

Nothing is more important than the safety of Hyundai customers. If you have any questions or concerns about Hyundai vehicles, please contact our customer connect center at (800) 633-5151 or visit www.hyundaiengineinfo.com.

Thank you
TD
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Timothy D.
2025 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/15/2025
Verified Review

My car has been in the repair shop for over 1 month! Not happy

I have great concern on the quality and workmanship of the vehicle. The car looks great and is fun to drive, but what will happen at year 2 or 3? My issues have led me to search the internet, and its full of people with Ionic 5 problems (ICU).
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Hyundai Motor America responded on 07/15/2025 11:32 AM

Thank you for sharing your feedback on your 2025 Hyundai IONIQ 5, Timothy. A representative will be in touch with you to discuss your concerns further. ^cc
RL
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Robert L.
2025 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/05/2025
Verified Review

Hyundai Customer Service Is A Joke

The Hyundai Ioniq is a good electric vehicle with some imperfections, but trying to get anyone from the dealer or corporate to address and or respond to problems and issues is a nightmare of misinformation, broken promises and ghosting.
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Hyundai Motor America responded on 08/06/2025 06:08 AM

Thank you for sharing your feedback on your 2025 Hyundai IONIQ 5, Robert. We continuously monitor the feedback of our customers as we develop new models and trims to best match our consumers' preferences. Your feedback will be taken into consideration. ^cc 
SK
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Stephan K.
2025 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/14/2025
Verified Review

Half the time in service

I leased my IONIQ 5 on Memorial Day and so far it has been in service half the time! They don’t know how to fix it , it’s a disaster!
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Hyundai Motor America responded on 08/15/2025 06:24 AM

Thank you for sharing your feedback on your 2025 Hyundai IONIQ 5, Stephan. A representative will be in touch with you to discuss your concerns further. ^cc
RT
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Ramon T.
2025 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/14/2025
Verified Review

My car isn't even 6 months old. Horrible service.

I got my car in Feb/March and its been at the dealer for over a month now waiting for a part to replace yet another defected part. But waiting a month on a new car for a full battery replacement is a little ridiculous and its getting out of hand. Im essentially paying for a month of driving around a loaner. And it took almost a week for them to get me a loaner and I was the one that had to hound them for it. I even gave them 3 days to get my loaner and after 3 days I never heard back from them. I had to hunt them down cause they kept giving me the "we have no more loaners right now" "try again tomorrow" like... I cant drive my car and now you basically aren't even giving me a car to drive.
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Hyundai Motor America responded on 08/15/2025 06:43 AM

Thank you for sharing your feedback on your 2025 Hyundai IONIQ 5, Ramon. A representative will be in touch with you to discuss your concerns further. ^cc
TB
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Todd B.
2025 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/11/2025
Verified Review

My review

My 2nd Ioniq but this one has a terrible rattle in back hatch
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Hyundai Motor America responded on 08/12/2025 07:17 AM

Thank you for sharing your feedback on your 2025 Hyundai IONIQ 5, Todd. We continuously monitor the feedback of our customers as we develop new models and trims to best match our consumers' preferences. Your feedback will be taken into consideration. ^cc 
SM
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Steven M.
2025 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/13/2025
Verified Review

Vehicle is in the shop in just 4500 miles for a faulty battery

In just 4500 miles, the battery on this vehicle has failed. I have had many EVs and this is my first Hyundai. I am very disappointed that the car is now in the shop for a full battery replacement that may take 7-8 months.
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Hyundai Motor America responded on 08/13/2025 11:19 AM

Hello Steven,

Thank you for sharing your feedback regarding your vehicle and experience thus far.  ^cc 
MN
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Michael N.
2025 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/18/2025
Verified Review

Software needs work, vehicle fundamentals are good

The Bad: 1. Forward Attention Warning doesn’t work for me, so I cannot use lane following assist at the same time as smart cruise control. This is a fundamental design flaw on the vehicle. With both of these features on, FAW can’t be disabled. 2. Cannot unlock charging handle in some cases. Two presses of the key fob unlock should always unlock the charging handle, it does not. I’ve had to drive around with the NAC adapter installed because it would not unlock, 3. Range isn’t accurate and in some cases quite a bit lower than expected. The Good: Basic vehicle is great; ride is good, ride is quiet, handling is fine, visibility is good, range is acceptable (although in many cases, lower than expected e.g. 250 miles vs 320 miles expected).
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Hyundai Motor America responded on 08/18/2025 11:48 AM

Hello Michael,

Thank you for sharing your feedback on your 2025 Ioniq 5. We continuously monitor the feedback of our owners as we develop new models and trims to best match our consumers' preferences. ^cc 
SB
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Sarah B.
2025 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/20/2025
Verified Review

Broke after 2 months of driving brand new.

I loved the car for the few weeks I had it, but it has been in the shop for 9 weeks (purchased brand new) because a manufacturing defect left it with a faulty battery and the battery is apparently unavailable. Extremely frustrating for a brand new vehicle, and terrible service on the part of Hyundai for these to be unrepairable in a reasonable timeframe. At time of writing there is no ETA on the repair.
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Hyundai Motor America responded on 08/20/2025 10:08 AM

Hello Sarah,  Allow us to have a further look at your vehicle concerns. A team member will be in touch with you shortly. Thank you ^cc.
HK
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Hyung K.
2025 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/02/2025
Verified Review

Terrible handling & interior, lots of cutting corners

Ugly interior, seriously terrible handling, auto cruise is unusable, bad stitching on the synthetic leather headrests, door trims rattling with loud music, overly sensitive/laggy safety sensors, accelerator makes the car lunge harshly from every stop, paint defects from factory, etc. I'm very disappointed in the car.
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Hyundai Motor America responded on 09/02/2025 10:14 AM

Hello Hyung, We encourage you to visit your local authorized Hyundai dealership for further inspection and assistance.  If you have any questions or concerns about Hyundai vehicles, please contact our customer connect center at (800) 633-5151. Thank you ^cc. 
SS
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Stephen S.
2025 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/08/2025
Verified Review

Back at the dealer twice within 5months of ownership

12V battery keeps dying. The dealership replaced the first one. Battery continues to die. Now they've had it for multiple weeks and still are unable to figure out what is wrong with it. When the car drives, it's fantastic. But I prefer a functioning care to one that is chronically getting serviced.
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Hyundai Motor America responded on 09/08/2025 01:53 PM

Hello Stephen , Allow us to have a further look at your vehicle concerns. A team member will be in touch with you shortly. Thank you ^cc.
JP
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Joel P.
2025 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/10/2025
Verified Review

Pretty good car, nothing special but totally competent transportation

This is one of the cars in the world. It is very spacious on the inside, as it has the same wheelbase as the larger 3-row Pallisade. The back seat is huge. Very quick off the line, but gets a bit gutless beyond about 55mph, so passing isn't as effortless as I was hoping from an EV. The seats are pretty comfortable, but I've only done about 30 minutes in them, so I can't speak to the longer term comfort. It is very well featured, especially mine which is a mid-level SEL trim. However, at the sticker price of almost $57k, the interior quality isn't anywhere near what you would expect from a luxury brand in the same price range. The 'vegan' materials tend to feel a bit cheap and give off a pretty unpleasant odor not at all reminiscent of the expected "new car" smell. It handles okay, but you feel the weight and the smooshyness of the suspension if you push it even a little hard around a corner. For the kind of driving I do, which is 50/50 city and highway most of the time, I get great efficiency, averaging 3.7 miles per kilowatt hour. I believe this 2025 model has an 84 kW-h battery, meaning I can clear well over 300 miles between charges. Charges fast as well. Overall a perfectly competent machine to move you from one place to another with no fuss.
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Hyundai Motor America responded on 09/10/2025 12:48 PM

Hello Joel, Thank you for sharing your feedback on your 2025 Ioniq 5. We continuously monitor the feedback of our owners as we develop new models and trims to best match our consumers' preferences. ^cc
JC
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Joseph C.
2025 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/12/2025
Verified Review

Bluelink is Awful

Customer service received from Bluelink is worse than the DMV. As a combat vet, I've never experienced this level of terrible service and that's including bootcamp haircuts.
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Hyundai Motor America responded on 09/12/2025 01:12 PM

Hello Joseph,

Thank you for sharing your feedback regarding your vehicle and experience thus far.  ^cc 
KS
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Keith S.
2025 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/22/2025
Verified Review

Already broken

I've owned this car for 2 months and it already will not charge and was recalled. This is unacceptable
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Hyundai Motor America responded on 09/22/2025 10:46 AM

Hello Keith,

Thank you for sharing your concerns with us. This information has been forwarded to your case manager for further handling. ^cc 
MB
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Matt B.
2025 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/22/2025
Verified Review

Distracting and Unsafe Quirky Behaviors

Dashboard switches to night mode under every underpass, and stays that way up to a minute, making it hard to see the dashboard. Hyundai Customer service has been unresponsive to the issue. The car turns on lane following even though I turned it off -- I don't trust it in traffic, I don't trust it on certain parts of the freeway. It's pulled toward the center divider and probably would have crashed if I didn't have my hand on the wheel. And it's very inconsistent. Maybe 10% of the time it doesn't turn on lane following when it normally would have, and that's almost caused a crash when I assumed it was on. Sometime following distance is where I left it, sometimes it's on 4 and slamming on the brakes for a car hundreds off feet ahead. Sometimes navigation functions start automatically. Sometimes they don't. It always tells me "headlights are off" during broad daylight, sometime 15 minutes into my drive. I like the smoothness of the EV. I like iPedal driving. But the quirks take attention from where it should be -- on the road. I can't wait for my lease to end so I can buy another brand.
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Hyundai Motor America responded on 09/23/2025 08:16 AM

Thank you for your feedback regarding your 2025 Hyundai IONIQ 5, Matt. We encourage you to visit your local authorized Hyundai dealership for further inspection and assistance. If you have any questions or concerns after the dealership visit, please contact our customer care center at (800) 633-5151. Thank you. ^cc
PL
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Peter L.
2025 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/01/2025
Verified Review

regret the purchase

The major issue is the horrible and dangerous handling issue that has developed with the car since mile 500. Driving downhill and especially on curves the car is unstable and pulls forward and back. It's very disconcerting and I wish I could return the car. I have lost so much money on this car now that it has lost almost 20K in value since purchase. To top it all off the dealership has been dismissive of the reported issue and lack and courtesy in dealing with it as there is no "recall".
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Hyundai Motor America responded on 10/01/2025 01:45 PM

Hello Peter, we are really sorry to hear about your experience with your 2025 Ioniq 5. Your feedback will help us in identifying the areas where we can improve overall driving experience and durability of our vehicles. Thank you for your feedback. ^cc
PD
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Philip D.
2025 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/14/2025
Verified Review

Car rides smooth and charging is easy.

Comfortable and reliable
Recommended
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Hyundai Motor America responded on 10/14/2025 07:07 AM

Thank you for your feedback on your 2025 Hyundai IONIQ 5, Philip. ^cc
TG
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Taz G.
2025 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/07/2025
Verified Review

Random expensive repair in first month?!?!

Side glass broke while parked in garage! The car was only 1 month old! Very expensive repair not covered under warranty. I’m really hoping I didn’t just buy the wrong car (from the wrong company).
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Hyundai Motor America responded on 10/07/2025 11:15 AM

Hello Taz,

Thank you for sharing your feedback on your 2025 Ioniq 5. We continuously monitor the feedback of our owners as we develop new models and trims to best match our consumers' preferences. ^cc 
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