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SureCritic / Makes / Hyundai / IONIQ 5 / 2025

2025 Hyundai IONIQ 5

Average Score

Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(1676 Reviews)
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Reviews

Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(1676 Reviews)
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Reviews

MS
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Michael S.
2025 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/12/2025
Verified Review

Great car when the 12v works

This is a great all around car. I prefer smaller cars, usually hatchbacks, and while most cars are getting bigger these days, the 2025 Ioniq 5 is effectively a modern hatchback and around the same size as a compact SUV like the RAV4 or Tucson. Also one of the first EVs to adopt the NACS charging port (Tesla port). The biggest downside to this car is the 12v system. Frequently you will have 12v issues, which means you cannot start the car. You will learn to always carry a portable jumper pack with you (possibly two of them). It's not just ICCU problems, I've been through two 12v batteries already within 3 months of owning the car and neither issue was related to the ICCU. Many Hyundai cars, especially their EVs and to a lesser extent their Hybrids (Tucson HEV) have very unreliable 12v battery systems with constant drain issues. So if you're looking for reliability, you make want to look elsewhere. I also wish the electronic child lock was not a single button to control all 4 rear passenger locks. It should really be split into 2 buttons like Audi and Tesla do.
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Hyundai Motor America responded on 04/14/2025 01:38 PM

Allow us to reopen the case we had with you and review your concern once more. Please expect a call shortly from our specialist. Thank you. ^cc
JK
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John K.
2025 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/12/2025
Verified Review

Love the car, but just had to have the high-voltage battery replaced

I absolutely love the car....BUT, I just picked it up today after it sat at the dealership for 2 months. I am leasing the car, and after having it for 5 weeks, I got a battery system error light and my car would not charge. Took it to the dealer and they found a problem with the HV battery (error codes P1AD300 and P1AA700). After much frustration and calls to Hyundai Customer Care and the dealership manager, the new battery finally arrived and was installed last week. The main complaint I have is the lack of communication from Hyundai I experienced once the problem was diagnosed. The Techline entity, in particular, was unwilling or unable to tell anyone where the new battery was coming from or when it would arrive.The dealership manager was finally able to find out where the battery was and when it would arrive. I have been following other complaints from owners on-line and there is a lot of frustration out there! I found recently that a TSB (25-EV-002H) was issued in April and was able to determine that my car was included in this . Anyway, Hyundai needs to improve its information sharing, not only with its customers, but within its own corporate structure!
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Hyundai Motor America responded on 05/13/2025 06:48 AM

Thank you for sharing your feedback regarding your vehicle and experience thus far.. This information has been forwarded to your case manager for further handling. ^cc
RH
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Robert H.
2025 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/29/2025
Verified Review

Love everything about the Car but serious reliability issues

Love the car but had a catastrophic failure of the main battery after only 1,400 miles. Been a month and still no response from Hyundai Corp.
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Hyundai Motor America responded on 04/30/2025 12:09 PM

Hello Robert. Thank you for sharing your concerns with us. This information has been forwarded to your case manager for further handling. ^cc
SS
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Stephen S.
2025 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/08/2025
Verified Review

learning curve is high, the seats excessively hard and uncomfortable

Seats are uncomfortable
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Hyundai Motor America responded on 05/08/2025 08:15 AM

Thank you for sharing your impressions of your new 2025 Hyundai Ioniq 5 Stephen. We continuously monitor the feedback of our owners as we develop new models and trims to best match our consumer's preferences. We have forwarded your information to the appropriate department. ^cc
CA
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Christopher A.
2025 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/14/2025
Verified Review

Good car overall with some terrible bugs and design decisions made

There are some terrible decisions made about the car. Not saving the ipedal settings and forcing the driver to reset it every single time they get in the car (and every time they change gears) is horrible design and incredibly annoying. The car also should automatically lock when you step away from it. It's too easy to forget to lock it, given that it unlocks automatically when you get near it. I've also had a terrible experience trying to get the digital key to work. I've contacted Bluelink support more than 10 times over the course of nearly 5 months and they have never been able to fix the issues that would allow me to have a functional digital key.
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Hyundai Motor America responded on 05/14/2025 03:52 PM

Thank you Christopher for sharing your impressions of your new Hyundai. We continuously monitor the feedback of our owners as we develop new models and trims to best match our consumer's preferences. ^cc
RS
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Randy S.
2025 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/18/2025
Verified Review

problems with 12V battery

I've had problems with the 12V battery discharging. I've never had this problem in a car before.
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Hyundai Motor America responded on 05/19/2025 07:22 AM

Thank you for sharing your concerns with us Randy. We encourage you to visit your local authorized Hyundai dealership for further inspection and assistance. We have forwarded your complaint to a specialist who will be able to further address your concerns. ^cc
CM
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Christopher M.
2025 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/19/2025
Verified Review

Stop the beeping for the love of god.

Coming from Tesla, the build quality feels better, but the tech and some of the design decisions are baffling. But we can't get a Tesla anymore for obvious reasons, so it's a decent alternative for as long as we live in Car-ville, USA
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Hyundai Motor America responded on 05/19/2025 02:24 PM

We encourage you to visit your local authorized Hyundai dealership for further inspection and assistance. We have forwarded your information to the appropriate department. ^cc
KH
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Kenneth H.
2025 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/26/2025
Verified Review

Love it except for..

Great car. My only issue so far is the cruise control. I am over 6’ tall and wear glasses. The cruise control has a device that makes sure you keep your eyes on the road. Not sure why, but it will not pick up my eyes and I get a warning every time I try to use it. I wish this “feature” could be turned off as it renders the cruise control useless to me. Works fine for my wife, but she is shorter.
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Hyundai Motor America responded on 05/27/2025 12:55 PM

Hello Kenneth, we appreciate you sharing your feedback regarding this vehicle. We have forwarded your information to the appropriate department. ^cc 
EW
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Erick W.
2025 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/26/2025
Verified Review

If you live in snow country, consider other options

Overall the vehicle performs well except for two considerable issues during the winter. Door handles don't work well during the winter. They frequently freeze in the closed/locked position and won't lock when snow or ice develops. The windshield wipers become inoperable when snow and/or ice builds up at the bottom of the windshield and the hood of the vehicle. I've lived in snow country for almost 40 years and have never had this issue with other makes/models of vehicles. Both are safety issues that Hyundai definitely needs to address. Grateful I'm only leasing it for two years.
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Hyundai Motor America responded on 05/27/2025 10:11 AM

Thank you for sharing your impressions of your new Hyundai Erick. We continuously monitor the feedback of our owners as we develop new models and trims to best match our consumer's preferences. We have forwarded your information to the appropriate department. ^cc
LR
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Laurie R.
2025 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/10/2025
Verified Review

Almost as good as a Tesla

Regenerative braking is weak, unlike Tesla. Also I Petal regenerative braking must be selected each time a drive selection is chosen. Tesla I Petal regeneration mode is permanent until chosen otherwise.
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Hyundai Motor America responded on 06/11/2025 09:23 AM

Thank you for sharing your feedback on your 2025 Ioniq 5. We continuously monitor the feedback of our owners as we develop new models and trims to best match our consumers' preferences. We have forwarded your information to the appropriate department. ^cc 
TC
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Thomas C.
2025 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/03/2025
Verified Review

Battery going dead makes the vehicle unreliable.

ICCU and Battery issues make the vehicle unreliable, as you never know when you are going to be stuck somewhere.
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Hyundai Motor America responded on 06/09/2025 01:14 PM

Thank you for sharing your feedback on your 2025 Hyundai IONIQ 5, Thomas. A representative will be in touch with to discuss your concerns further. ^cc
RE
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Ryan E.
2025 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/11/2025
Verified Review

Better software integration

A solid EV, but the software integration and user interface compared to my prior Tesla lacks. Why can't I select my default drive mode? How do I find the latest OTA update? Why can't I stop charging from the port? Or from inside the car? After two months I still struggle to find menus and maximize the capability of the car. It's all software so why not give the driver more customization if they want it?
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Hyundai Motor America responded on 06/11/2025 01:16 PM

Thank you for your feedback regarding your 2025 Ioniq 5 Ryan. We have forwarded your information to the appropriate department. We encourage you to visit your local authorized Hyundai dealership for further inspection and assistance.  ^cc 
LD
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Laurie D.
2025 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/09/2025
Verified Review

Issues with charging at home and at public chargers

I have had significant issues with charging my car since I purchased it. I believe the dealership has finally corrected the problem but it did not get me off to a very good start.
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Hyundai Motor America responded on 06/11/2025 08:59 AM

Hey Laurie, thank you for sharing your concerns with us. Allow us to take a further look at your vehicle's concerns. A representative will be in touch with you shortly to investigate further. Thank you ^cc. 
BS
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Brandt S.
2025 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/23/2025
Verified Review

Good car with some small flaws

I very much enjoy this car as my daily driver. I get great range, the ride quality is great, and visibility is pretty good. My primary negatives are that the turning radius is terrible for the size of the car - makes it hard to get in and out of tight parking areas. It may not be a big deal to you, but I live in a city and find it to be a bit of a nuisance on a nearly daily basis. The other primary drawback of the car is that the interior is pretty cheap feeling for how expensive the car is. Lots of hard plastics everywhere.
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Hyundai Motor America responded on 06/23/2025 03:04 PM

Thank you for sharing your feedback on your 2025 IONIC. We continuously monitor the feedback of our owners as we develop new models and trims to best match our consumers' preferences. We have forwarded your information to the appropriate department. ^cc 
SM
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Shannon M.
2025 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/21/2025
Verified Review

Ride is Fast and Smooth. Controls/Interior is NOT USER FRIENDLY

What a fast and smooth ride, which is why I purchased this car. Turning radius is huge, though, so not very maneuverable. When I first bought it, I thought how nice it was that Hyundai was trying to mimic the gas-powered car experience with the controls in their electric vehicles. But this is my first Hyundai, so little did I know that I would hate the interior controls so much that I'd be begging for the horrible Tesla-like feature where everything is on one screen. How things work inside the car is clunky and not user friendly compared to other manufacturers. To name a few things I don't like, the steering wheel has way too many controls w/very few of them being intuitive. It has a strange scrolling/push button that cycles you through pages of options. I won't scroll through "pages" of options while driving. There should never even be a second "page" let alone the huge number of controls, levers, buttons, etc. The settings I want to change, I can't (e.g., certain unnecessary notifications stay on and interrupt every song and audio book I read) yet settings exist for things I can't imagine being used by a majority of drivers. Placement and choice of what to make the button or control is odd. For ex, the P, N, D, etc is a twisty knob on the end of a lever on the steering wheel but so is the windshield wipers. 4 months in, I'm still twisting the gear shifter sometimes when I need wipers. The seats are fake leather, so I don't slide smoothly in or out of them. Instead, as I'm getting in and out, I'm planted on the seat where I land the first time and then have to raise myself up and move over a time or two just to get in place. The material used on the inside of the doors shows body oil and smudges. Regular cleaners do not take it off. I have found no way to make the inside of the car look clean. Simply for the inside and all its frustrations, if I had to decide right now, I would never buy another Hyundai no matter how good the warranty. It's a frustrating user experience inside this vehicle.
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Hyundai Motor America responded on 06/23/2025 07:14 AM

Thank you for sharing your feedback on your 2025 Hyundai IONIQ 5, Shannon. We continuously monitor the feedback of our customers as we develop new models and trims to best match our consumers' preferences. We have forwarded your information to the appropriate department. ^cc 
SJ
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SHIRLEY J.
2025 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/24/2025
Verified Review

2025 Hyundai IONIQ 5 is OK

The 2025 Hyundai IONIQ 5 is okay but have a few quirks. The mileage is inconsistent and is the full charging number is continuing getting lower and lower. It started at 317-320 miles during the winter, when the spring started the mileage went up to 359 and now in summer the miles have lowered to 292-299 on full. I have also had some incidents of my radio "not being available" which prohibits the radio from playing or being accessed. The seats are not as comfortable as I would prefer. The app says that my next maintenance is next year but I have constantly been getting a message saying my maintenance is due. The automatic feature on my windshield wipers does not work. I also get a message saying I should take a coffee break and I probably only had been driving about 10 minutes. I need to make an appointment for the car to get check out but I have been too busy.
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Hyundai Motor America responded on 06/24/2025 10:47 AM

Thank you for sharing your feedback on your 2025 Ioniq 5 Shirley. We continuously monitor the feedback of our owners as we develop new models and trims to best match our consumers' preferences. We have forwarded your information to the appropriate department. ^cc 
VS
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Vinod S.
2025 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/30/2025
Verified Review

Charging

Very complicated system. No need to have so many EV adopter. One should be enough and we should be able to charge anywhere -,Tesla, charge point and othered.
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Hyundai Motor America responded on 06/30/2025 10:09 AM

Vinod, Thank you for sharing your feedback on your 2025 IONIC 5. We continuously monitor the feedback of our owners as we develop new models and trims to best match our consumers' preferences. We have forwarded your information to the appropriate department. ^cc 
KJ
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Kent J.
2025 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/07/2025
Verified Review

Too big for me, software lacking.

I didn't realize how big the car was before purchase. I prefer smaller cars so this is a big deal to me. Overall the software is ok, it just needs to be refined. While on a longer trip I used the cars navigation to plan charging stops, it took me to a Tesla charger that wasn't available to non Tesla vehicles. Overall this is a pretty good car, it's just not right for me.
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Hyundai Motor America responded on 07/07/2025 02:22 PM

Thank you for sharing your feedback on your 2025 Ioniq 5 Kent. We continuously monitor the feedback of our owners as we develop new models and trims to best match our consumers' preferences. We have forwarded your information to the appropriate department. ^cc 
SA
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Scott A.
2025 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/07/2025
Verified Review

Ok

The back end is squeaking and floating when driving. Not sure if it is a bad shock absorber or if that is the way the car standardly drives
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Hyundai Motor America responded on 07/08/2025 06:13 AM

Thank you for sharing your feedback on your 2025 Ioniq 5 Scott. We continuously monitor the feedback of our owners as we develop new models and trims to best match our consumers' preferences. We have forwarded your information to the appropriate department. ^cc 
AM
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Alissa M.
2025 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/07/2025
Verified Review

It's fine. I miss my Tesla.

I like it fine. It has a nice fit and finish. It's attractive. The range is good. But it is so finnicky with charging and it doesn't have the same features as my old Tesla Model 3 and the interface with the iPhone app is garbage. About 80% of the time I plug it in to charge at home I get an error. It's always a crapshoot whether the walk-away lock will work, and it takes ages for the car to lock/unlock/start climate control/whatever from the app. The interface is so counterintuitive I struggle to find the right settings to adjust things like seat position for different drivers to persistently adjust depending on whose key opens the car. I never had any software problems with my Tesla and it just had so very, very many features and was so intuitive. That is very much not the case with this car.
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Hyundai Motor America responded on 07/07/2025 02:13 PM

Thank you for sharing your feedback on your 2025 Hyundai IONIQ 5, Alissa. We continuously monitor the feedback of our customers as we develop new models and trims to best match our consumers' preferences. We have forwarded your information to the appropriate department. ^cc
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