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SureCritic / Makes / Hyundai / IONIQ 5 / 2025

2025 Hyundai IONIQ 5

Average Score

Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(1656 Reviews)
44%
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Reviews

Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(1656 Reviews)
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Reviews

JS
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Joseph S.
2025 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/13/2025
Verified Review

Only had the car for 30 days

Car has been in the shop for 60 days with EV battery failure and no timeline for replacement. We did a 2 year single-pay lease and had the car for 30 days until the BMS alerted and the car would not charge reliably or past 67%. Took it in to realize the main EV battery was going to need to be replaced. After nearly 60 days in the shop, we still don’t have a timeline of when the battery will be shipped and replaced by Hyundai.
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Hyundai Motor America responded on 04/14/2025 12:15 PM

Thank you for sharing your concerns with us. This information has been forwarded to your case manager for further handling. ^cc
JS
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Joan S.
2025 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/07/2025
Verified Review

4 weeks+ waiting for replacement HV battery for new car with 803 miles

I owned my car for 2 months when a warning regarding electrical system appeared on dashboard. HV battery has fatal flaw and needs replacement. Car has been at dealership for one month and still no ETA on availability. Hyundai hasn't made procurement a priority. I only get platitudes for the Customer Care at Hyundai Motor America and offer of buy back -- not replacement. How insulting! How long is waiting deemed acceptable? Seems there is no endpoint to that timeline. Seems that Hyundai has a buyer-beware philosophy with no genuine interest in caring for customers. Cars still rolling off the line in Georgia but not a single battery available for this repair. Disappointing and disgusting.
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Hyundai Motor America responded on 05/07/2025 02:15 PM

Good Afternoon Joan, Thank you for sharing your concerns with us. This information has been forwarded to your case manager for further handling. ^cc
DC
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David C.
2025 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/14/2025
Verified Review

Unfair policy EV charger

As a part of promotion, received a free home EV charger but had to pay $1,414 out of pocket to install it using a Hyundai specified electrician. I thought expensive, but OK since the charger itself was complimentary. The charger turned out to be faulty, unable to pair with app. After days of frustration over the phone with technical support, Hyundai agreed to send replacement EV charger, but will not cover $400 cost of labor to reinstall. Totally unfair to burden customer with this additional expense when $1,414 was already paid to install a faulty EV charger in the first place. Very unhappy. Will not consider purchasing Hyundai car again. Incredibly poor customer relations. David Chun 213-712-9572
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Hyundai Motor America responded on 05/14/2025 11:58 AM

Hello David, we would like to get involved to examine your claim further. A specialist will contact you shortly. Thank you. ^cc
NA
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Nicholas A.
2025 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/26/2025
Verified Review

Overall bad experience

Charges slow, dealer was bad and cost way too much for what it is. I can tell it was built cheap.
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Hyundai Motor America responded on 05/27/2025 09:46 AM

Good Morning Nicholas, thank you for sharing your feedback regarding your 2025 Hyundai IONIQ 5. We have forwarded your complaint to a case manager who will be able to further address your concerns. ^cc
SC
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Salette C.
2025 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/04/2025
Verified Review

No Parts Available

I am basically paying for a car I am not driving. My car has been at Mission Hills Hyundai for about 4 months waiting for a door handle which broke shortly after I leased it. I want out of my lease, with out penalty. And I cannot in the future recommend Hyundai cars.
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Hyundai Motor America responded on 06/10/2025 06:35 AM

We would like the opportunity to investigate this. A representative will be in touch with you to investigate further ^cc
LL
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Larry L.
2025 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/03/2025
Verified Review

Unable to get repair parts

Waiting for 4 months to get a replacement bumper part. No response from Hyundai, paying thousands for car rental, after insurance coverage ran out. Very frustrated and upset about lack of customer support.
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Hyundai Motor America responded on 06/09/2025 02:01 PM

We are really sorry to hear about your experience, Larry. A representative will be in touch with to discuss your concerns further. ^cc
JS
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Judy S.
2025 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/13/2025
Verified Review

Worst car ever!

Driven twice in almost 3 months, it has been sitting in service while Hyundai engineers try to figure out what is wrong with it. It is now considered a lemon under NYS lemon law. Very difficult and tedious process to get Hyundai corporate to decide how to handle the situation. My first and probably last Hyundai I will ever purchase.
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Hyundai Motor America responded on 06/13/2025 02:31 PM

We appreciate your feedback, please continue to work with your case manager. 

Hyundai Motor America responded on 06/16/2025 06:32 AM

Thank you for sharing your feedback on your 2025 Ioniq 5. We continuously monitor the feedback of our owners as we develop new models and trims to best match our consumers' preferences. We have forwarded your information to the appropriate department. ^cc 
GB
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Gary B.
2025 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/22/2025
Verified Review

Car out of service after 55 days

Car stopped charging less than two-month-old. Not even 3,000 miles driven. No timeline as to when it will be fixed. Customer service at the dealership was terrible. No returned calls and no follow up. Hyundai America is not much better. Still waiting to hear when the part will come in. I was told at least 30 days maybe much longer. I thought I was buying a reliable car, not the case.
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Hyundai Motor America responded on 06/23/2025 06:51 AM

Hey Gary, thank you for sharing your concerns with us. We would recommend you continue working on your case 41012795 with your case manager. Thank you ^cc. 

Hyundai Motor America responded on 06/23/2025 06:51 AM

We’re so sorry to hear about your experience with your vehicle. A representative will be in touch with you to discuss your concerns further. ^cc
EP
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Edwin P.
2025 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/19/2025
Verified Review

Great car until ICCU broke within month of purchase.

Within a month of purchase, the car could no longer be charged because the ICCU broke. It has been over a month since car returned and Hyundai cannot tell me when replacement part will be available. Further research revealed that this is a. systemic issue with this car.
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Hyundai Motor America responded on 06/19/2025 06:44 AM

We are sorry to hear about your experience with your 2025 Hyundai IONIQ 5, Edwin. Assigned case manager is trying to expedite the parts delivery process. Your feedback will be taken into consideration as we improve our vehicles and customer experience. ^cc
GB
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GARY B.
2025 Hyundai IONIQ 5
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/22/2025

Car out of service after 55 days

2025 Ioniq 5 stopped charging after 55 days and less than 3,000 miles. They don't know when it will be fixed. Terrible customer service both from the dealership and Hyundai America. Stil waiting for an answer nearly 3 weeks in ther shop.
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Hyundai Motor America responded on 07/02/2025 04:12 AM

Hi Gary,

Allow us to have a further look at your vehicle concerns. please contact our customer connect center at (800) 633-5151 or visit www.hyundaiusa.com,  contact us page. 

Thank you,
EP
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Elizabeth P.
2025 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/24/2025
Verified Review

ICCU failure at 318 mi, still waiting for part after 34 days

I wish I were able to drive the car, enjoy the ride, and learn more of all the features. But having a critical failure the prohibited us from recharging the battery and waiting over a month (so far) for a brand new car to be able to drive it is frustrating. I worry now that I can never trust this car, the dealer, or manufacturer.
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Hyundai Motor America responded on 06/25/2025 06:23 AM

Thank you for sharing your feedback on your 2025 Hyundai IONIQ 5, Elizabeth. A representative will be in touch with you to discuss your concerns further. ^cc
JB
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John B.
2025 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/24/2025
Verified Review

Non functional cruise control , useless customer service.

I do like the car, but cannot recommend it because the cruise control does not work. Hyundai added a FAW (Forward Attention Warning) system to make sure the driver is looking at the road. Unfortunately, as Hyundai outlines in a TSB (25-GI-001H), it doesn't work if you are short, or tall, or wear prescription glasses, or if the sun is in front of you, or behind you. For me, it never, ever works. So that is bad enough. Then I tried working with Hyundai Customer Care which was worse than useless. They told me to do a lot of things that would never have worked. When they finally figured that it was an engineering defect, rather than address the issue, I was laughed at and ridiculed. They kept using the phrase "It works as designed" rather than appreciating my experience "it does not work at all." They offered no fix. Didn't ever talk to engineering. Never once looked at my car (in their defense, they knew it was pointless). I asked to be compensated for the loss of cruise control and a key safety feature, and they said no. After about 8 phone calls, they finally said they would give me $150 as if I'm a kid with a paper route for whom $150 is a lot of money. This is a nearly $40,000 car with no cruise control. The car is OK. but God help you if you ever need to deal with Hyundai Customer Care. They are the worst.
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Hyundai Motor America responded on 06/24/2025 10:45 AM

Thank you for sharing your feedback on your 2025 Ioniq 5. We continuously monitor the feedback of our owners as we develop new models and trims to best match our consumers' preferences. We have forwarded your information to the appropriate department. ^cc 
DJ
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Dave J.
2025 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/01/2025
Verified Review

In shop longer than not

My first time charging at a Tesla super charger and something went wrong with the battery. It’s been in the shop for 2 months. And I’ve been told it might be another 2 months til they replace the battery. Soooooo annoying!
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Hyundai Motor America responded on 07/01/2025 01:43 PM

Dave,  Thank you for sharing your concerns with us. A specialist from our customer care team will be in touch with you to investigate further ^cc 
YT
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Yuan Yan T.
2025 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/11/2025
Verified Review

Unfortunate Experience With Hyundai

After excitedly driving across states in VA for my Ioniq 5 in February and three good months driving it, it suddenly would not start the morning of Juneteenth (6/19/25). The display error was that the key fob was not detected even when I have it (and even the spare) in the vehicle. After many many calls with Hyundai roadside assistance and failed tow attempts, the car was eventually brought into the Hyndai shop in College Park, MD 6/22. Communication on the issue was poor from dropped wait lines to lack of clarity on details, inability to get me a loaner for the entire time due to a waitlist of cars needing service. It has now been over three weeks and I am considering legal action and the Lemon Law to get a full refund and end this relationship with Hyundai. So disappointing.
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Hyundai Motor America responded on 07/11/2025 09:01 AM

We’re so sorry to hear about your experience with one of our dealerships. Although each Hyundai dealer is independently owned, we still hold them to the highest standards. We'll share your feedback with their management team. Thank you for sharing your concerns with us. Please continue to work with your case manager. ^cc
MG
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Michal G.
2025 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/17/2025
Verified Review

the people

it is not what was expected
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Hyundai Motor America responded on 07/17/2025 11:30 AM

Hello Michal, 

We’re so sorry to hear about your experience with one of our dealerships. Although each Hyundai dealer is independently owned, we still hold them to the highest standards. We'll share your feedback with their management team. ^cc 
LR
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Larry R.
2025 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/01/2025
Verified Review

Poor. Quality

I like detailing my car, my car has been in the shop more than my own garage, recalls and build quality issues have taken away the pride of owning it.
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Hyundai Motor America responded on 08/01/2025 06:31 AM

Thank you for sharing your feedback on your 2025 Hyundai IONIQ 5, Larry. We continuously monitor the feedback of our customers as we develop new models and trims to best match our consumers' preferences. We have forwarded your information to the appropriate department. ^cc 
JS
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Joshua S.
2025 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/28/2025
Verified Review

Very Unreliable Experience With 2025 Ioniq 5

Coming from a Tesla, the Ioniq 5 is a mixed bag — and unfortunately, reliability kills the deal. Performance is solid, software is decent, and native NACS support is a major plus. Wireless Apple CarPlay works flawlessly, and the heat pump is quick and efficient in both heating and cooling. But that’s where the positives end. The Hyundai E-GMP platform is deeply unreliable. Within two months of ownership, I’ve had multiple DTC error codes that left the car parked at the dealership for days. And the dealership experience? Somehow worse than Tesla’s — which says a lot. Customer service has been unhelpful, apathetic, and slow. Hyundai has made zero progress addressing the widely known ICCU failure issues that affect Hyundai, Kia, and Genesis EVs — problems that have been well-documented since 2022. It’s clear they’re not prioritizing a fix. I took a gamble, and I’m grateful I only leased it. I will never consider another E-GMP-based EV until Hyundai gets serious about reliability and customer support.
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Hyundai Motor America responded on 07/29/2025 06:54 AM

Hello Joshua, Thank you for sharing your feedback regarding your vehicle and experience this far. If you have any questions or concerns about Hyundai vehicles, please contact our customer connect center at (800) 633-5151 or visit www.hyundaiusa.com. Thank you ^cc.
EH
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Ed H.
2025 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/29/2025
Verified Review

ICCU failure stranded us on the side of the highway with a bricked car

ICCU failure completely destroyed our trust in this vehicle. This issue is commonly known (search for "ICCU failure ioniq") and still hasn't been fixed in several years. We hoped it wouldn't happen to us, but it did.
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Hyundai Motor America responded on 07/30/2025 06:28 AM

Thank you for sharing your feedback on your 2025 Hyundai IONIQ 5, Ed. A representative will be in touch with you to discuss your concerns further. ^cc
SO
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Simon O.
2025 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/04/2025
Verified Review

Zero customer service

No parts available. Expect not having your car for extended time, parts are not available.
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Hyundai Motor America responded on 08/05/2025 07:16 AM

We’re so sorry to hear about your experience with your 2025 Hyundai IONIQ 5 and with one of our dealerships. Your case manager assigned to your case# 41127414 will assist you in getting the concern resolved. Thank you for your feedback. ^cc
JS
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John S.
2025 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/08/2025
Verified Review

A lemon we can’t use but can’t get rid of.

It quit after 5 days and 300 miles. After 2 months and no repairs we started a repurchase but now 4 months after it failed we are still out $30,000 and making payments and stuck with a gasoline powered loaner that only gets 30mpg. No one we tell of our experience can believe a customer could be treated as badly as we have been but we assure them that is how Hyundai treats customers who are sold cars with bad batteries.
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Hyundai Motor America responded on 08/11/2025 07:27 AM

Hey John, Thank you for sharing your feedback regarding your vehicle and experience thus far.  We continuously monitor the feedback of our owners as we develop new models and trims to best match our consumer preferences.  If you have any questions or concerns about Hyundai vehicles, please contact our customer Connect Center at (800) 633-515 . Thank you ^cc. 
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