2022 Hyundai Santa Cruz

Average Score

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(1619 Reviews)
Category Summary
(Avg. out of 10)
    Value
  • Features
  • Build Quality
  • Fun
  • Reliability
  • Performance
  • Exterior
  • Comfort
  • Interior
  • Styling

Reviews

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(1619 Reviews)

Reviews


JH
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JARED H.
2022 Hyundai Santa Cruz
verified customer Verified Owner
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/22/2022
Verified Review

Amazing vehicle, aside from transmission issues.

We purchased our 2022 Santa Cruz SEL Premium 2.5T new in February of 2022, and I want to preface this review with the fact that aside from the issues I've had thus far with the transmission I absolutely love everything else about the vehicle. During the first 600 miles or so it was free of issues and drove quite nice, plenty of power and the 8-speed DCT shifted smoothly. Soon after I was driving in a light snowstorm and had it in snow mode and attempted to pull out from a gas station, from a steady start (just over 1/4 throttle) RPMs shot over 7000 and had to completely let off the gas and wait before the car acted normal again. Since then things have just gotten worse with stickier shifts and essentially waiting for the transmission to engage properly before applying gas, basically driving on eggshells. The two worst scenarios were the transmission failing to shift when applying the brakes and almost flying into a (different) gas station parking lot from a slight downhill descent, and also getting locked at 2000 RPM (no shifting from gas pedal input) while going 50 MPH that didn't stop until I pulled over and had to aggressively apply the brakes in order to release the transmission. This 8-speed DCT is either a dud in our vehicle or just plain unrefined, and it's sad because everything else about the vehicle is fantastic. I can't recommend this engine and transmission setup in this vehicle until hyundai addresses it, stick with the 2.5L engine and the cvt if your still up for buying one.
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NationalCA - List responded on 03/23/2022 07:24 AM
Hello, Jared. Thank you for providing your feedback. We have notified your case manager and documented your review within your case. Thank you. ^cc

JV
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JOBANY V.
2022 Hyundai Santa Cruz
verified customer Verified Owner
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/04/2022
Verified Review

The vehicle looks nice, but reliability is questionable

I purchased the vehicle about one month ago and it's spent over 13 days in service. I've had to take it twice for service in less than a month for a brand new vehicle. The dealership is garbage and this puts the entire brand into question. Too bad, because the car looks nice.
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KT
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KRISTEN T.
2022 Hyundai Santa Cruz
verified customer Verified Owner
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/08/2022
Verified Review

The dream car that crushed them

Had this car for less then a month and has thrown every warning light and tells me to power of in natural and restart the car twice!!! Also a bad strut already!! This is insane it had 14miles on it when I got it
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Dakota H. responded on 06/08/2022 12:41 PM
We're terribly sorry to learn of your experience, Kristen. We have documented your survey and passed along your communications to your case manager. Thank you. ^cc

MC
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MARTA C.
2022 Hyundai Santa Cruz
verified customer Verified Owner
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/07/2022
Verified Review

IT WAS ALL OKAY UNTIL NOW THAT I HAVE STILL NOT RECEIVED MY MISSING PART

IT WAS ALL OKAY UNTIL NOW THAT I HAVE STILL NOT RECEIVED MY MISSING PART. THE VEHICLE OVERALL IS A GREAT VEHICLE. I JUST WISH THE DEALERSHIP COULD HAVE BEEN MORE HELPFUL IN REPLACING WHAT IS MISSING ITS BEEN ABOUT 4 MONTHS AND I STILL HAVE NOT HEARD BACK FROM THEM. I CALLED SEVERAL TIMES AND I KEEP GETTING TOLD THE PART IS IN BACK ORDER BECAUSE THE VEHICLE IS A NEW MODEL
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Dakota H. responded on 07/07/2022 09:05 AM
Hello, Martha. We're sorry to learn of your experience. Please feel free to contact our customer care team at (800) 633-5151, and they would be happy to address your concerns. Thank you. ^cc

NK
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NUMAN K.
2022 Hyundai Santa Cruz
verified customer Verified Owner
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/26/2022
Verified Review

Hyundai Santa Cruz Fuel consumption

I have tis car for almost three months. I am planning to change it because of the high fuel consumption. It is around 18mpg in city which is less than what the sticker on the vehicle says. Built quality, style and driving is fine but fuel consumption is bad.
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SS
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SANDY S.
2022 Hyundai Santa Cruz
verified customer Verified Owner
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/26/2022
Verified Review

Suspension noise

loud hard clunking from suspension under slightly rough roads. I paid over 48k for this truck and it should tight and silent in that department. Other than that ok, but I find this very annoying and ruins the overall experience.
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Dakota H. responded on 07/26/2022 09:00 AM
We're sorry to learn of your experience, Sandy. We have created a case and assigned it to one of our corporate representatives. They will be in touch with you to further discuss your concerns. Thank you. ^cc

DK
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Douglas K.
2022 Hyundai Santa Cruz
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/27/2022

Issue with engine light claiming cooling issue. Replaced sensor but didn't fix. Returned vehicle under lemon law. Overall, the engine was not putting out enough power. Sluggish..

Issue with sensor light showing engine issues. Cooling system issues with watning light signal. In shop 3 times. Mechanics replaced sensor (8 weeks waiting for part). Lemon law utilized and vehicle returned. There are issues with this vehicle that are happening but not yet reported. Time will reveal production problems.
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CL
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CHRISTOPHER L.
2022 Hyundai Santa Cruz
verified customer Verified Owner
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/13/2022
Verified Review

Unhappy

This car suffers from a faulty transmission at less than 1000 miles. Dealership claims they can't diagnose the problem even though it is a known issue. I went from a perfectly good paid for older car to a new car with high payments that I can't trust. Truly disappointing.
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Hyundai Motor America NCC responded on 09/19/2022 02:18 PM
Thank you for sharing your concerns with us. A specialist from our Headquarters will be in touch with you to investigate further. ^cc

SC
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SHARON C.
2022 Hyundai Santa Cruz
verified customer Verified Owner
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/16/2022
Verified Review

High Priced Trash

A customer shouldn't have to be bothered with engine issues after driving off the lot with a brand new car. Minor issues is one thing. Your engine (and transmission) is the life of any vehicle. The overall design and look is awesome. But the what's important is the longevity of it's power systems.
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DB
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DEREK B.
2022 Hyundai Santa Cruz
verified customer Verified Owner
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/16/2022
Verified Review

Looks Fantastic, Not Worth It

Transmission, Height, Rear Window, all nightmares, Be prepared to use you warranty, 1,500 miles and I want to trade it in already. Definitely not what I expected l, maybe Hyundai Isn’t right for me. 2 more characters
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Hyundai Motor America NCC responded on 10/17/2022 02:45 PM
We would like to get involved to examine your claim further. A specialist will contact you shortly. Thank you. ^cc

KA
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KACI A.
2022 Hyundai Santa Cruz
verified customer Verified Owner
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/21/2022
Verified Review

Outdated

Not worth over 40k. I should have never traded my Tucson. Cheaply made, outdated, not enough room for car seat comfortably, manual seats, no seat memory, should have wireless CarPlay, and much more updated features to be that expensive. The Tucson was way better and I miss it.
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TK
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TYLER K.
2022 Hyundai Santa Cruz
verified customer Verified Owner
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/08/2022
Verified Review

Poor Quality for what you’re paying for

The Santa Cruz looks cool but it doesn’t perform as desired, it moves like a snail and. The materials used on the interior and exterior are cheap and easily blemishes and damaged. My Cruz came in with blemishes that the dealer has yet to address. The seats are super uncomfortable no seat position seems to do the trick This will be my first and last Hyundai I purchase.
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Hyundai Motor America NCC responded on 11/08/2022 01:10 PM
We would like to get involved to examine your claim further. A specialist will contact you shortly. Thank you. ^cc

WC
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WILLIAM C.
2022 Hyundai Santa Cruz
verified customer Verified Owner
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/20/2023
Verified Review

EXPECTATIONS NOT MET

I BOUGHT THE VEHICLE NEW, AND LOVE THE DESIGN, WAS DISAPPOINTED WITH THE OVERALL PERFORMANCE AND TRANSMISSION ISSUES EVENTUALLY ON RECALL. WORKING ON A BUY BACK OPTION WITH MANUFACTURER DUE TO TIME IN SERVICE SINCE OWNERSHIP, LESS THAN 1 YEAR.
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PD
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PAUL D.
2022 Hyundai Santa Cruz
verified customer Verified Owner
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/09/2023
Verified Review

Not happy

Not very happy with the Santa Cruz at alll. Thought would be a fun vechical to own. This my first purchase of the brand. I don’t think I would ever buy this brand again. The number of recalls are making me even feel worried about driving it.
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MR
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MARIO R.
2022 Hyundai Santa Cruz
verified customer Verified Owner
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/20/2023
Verified Review

not very satisfied with the transmission and or the software installed.

the vehicle design is great, the inside could be a bit bigger though it is good for the size of the car. the transmission issues and or installed software during my first year have not been great. I would definitely have to think twice before purchasing another Hyundai.
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BK
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BRYCE K.
2022 Hyundai Santa Cruz
verified customer Verified Owner
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/01/2023
Verified Review

Breaking & Sensor issues

Love my truck for it’s looks and features but: Dealing with multiple issues already: breaks, weird noises, engine shaking, gear shift issues. Not able to get the help needed to fix the problems has been a fight with Hyundai warranty to resolve these matters.
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DN
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DUSTIN N.
2022 Hyundai Santa Cruz
verified customer Verified Owner
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/06/2023
Verified Review

Transmission problem

Truck is amazing but at 14000 trans is being replaced. I pull my trailer and go in the outdoors with it meaning fishing hunting or on a long drive. I would have problems is the resale value was better and the trans not going out. Hope hyundai makes the new models better build or computer programming right.
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Hyundai Motor America NCC responded on 06/07/2023 10:46 AM
We’d like the opportunity to look into this. A representative will be in touch with you shortly to investigate further. ^cc

SB
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SEAN B.
2022 Hyundai Santa Cruz
verified customer Verified Owner
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/08/2023
Verified Review

Had potential but lacks

This truck was a dream for me that I was going to get one as soon as I could. I should have waited or not gotten it at all. Don’t get me wrong, it’s a neat looking truck with comfortable seats, but that’s where I think it sits….style over substance.
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JD
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JULIE D.
2022 Hyundai Santa Cruz
verified customer Verified Owner
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/08/2023
Verified Review

Was hoping for better...

The engine issues really hurt my views of the Santa Cruz. A car this new should not have engine troubles. I like the uniqueness of it. Good comfortable ride. But, it all boils down to whether I can trust the vehicle. After this latest issue of oil in my air filter...how can I?
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Hyundai Motor America NCC responded on 07/12/2023 02:23 PM
Thank you for sharing your concerns with us. A specialist from our Headquarters will be in touch with you to investigate further. ^cc

SS
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Susanne S.
2022 Hyundai Santa Cruz
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/22/2023

Transmission failed after 12000 KM

Up until this week we loved our 2022 Santa Cruz. After 12000 KM the transmission has failed. Transmission is also on back order. We did not do any long distance road trips, just basic suburban/city driving over the 1.5 years we have had the vehicle. Very disappointed.
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