Average Score

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(3483 Reviews)
Category Summary
(Avg. out of 10)
    Value
  • Features
  • Build Quality
  • Fun
  • Reliability
  • Performance
  • Exterior
  • Comfort
  • Interior
  • Styling

Reviews

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(3483 Reviews)

Reviews


RM
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RALPH M.
2020 Hyundai Santa Fe
verified customer Verified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/24/2021
Verified Review

Somewhat of a tough beginning with my 2020 Santa Fe

I purchased a new 2020 Santa Fe and within the first year the radio/navigation head unit needed to be replaced, the black dashboard is fading/chalky - the color needs to be renewed, and the moonroof is rattling. If it wasn’t for the stylistic look and interior/exterior features of this vehicle I would sell it and move to a different vehicle brand, however, I’ll give Hyundai and the selling dealer the benefit to resolve these issues and restore confidence in the Hyundai brand.
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FW
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FRED W.
2020 Hyundai Santa Fe
verified customer Verified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/01/2022
Verified Review

Less than I expected

The vehicle looks good at appearance. However, the gas mileage is 3-5 mpg less than the 2015 Santa Fe I previously owned. The tires are noisy at most every speed. The transmission seems to bog the vehicle down when downshifting at slower speed. The rear passenger door is out of alignment with the rest of the body.
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RP
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ROOSEVELT P.
2020 Hyundai Santa Fe
verified customer Verified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/06/2022
Verified Review

Bad experience with bad smell of air

En lo personal mala experiencia por lo que he vivido con el aire acondicionado que se congela y despide mal olor a pesar de ser reciente, ya esta reportado el problema desde el primer mantenimiento!!!!
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SC
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STEVEN C.
2020 Hyundai Santa Fe
verified customer Verified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/02/2022
Verified Review

Average

Disappointing MPG - averaging just under 19 mpg in over 8900 miles driven, also lacks some desired comfort features which should be standard these days, including lack of key fob remote start - must use Blue link to do that - WHY???
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NationalCA - List responded on 03/04/2022 07:57 AM
We would like to take this opportunity to address your MPG concerns. One of our team members will contact you directly within the next 3-5 business days.

LC
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LEE CARRIE C.
2020 Hyundai Santa Fe
verified customer Verified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/02/2022
Verified Review

roomy and looks good

Been having some starting issues with the car and I do not feel they are being addressed seriously. It's not fun to get into your new car at 5:30 in the morning and it is completely dead. they put in
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NationalCA - List responded on 03/04/2022 07:43 AM
We apologize for any inconvenience this may be causing you at this time. A case has been created internally to address your concerns and you can expect a call from one of our team members within the next 3-5 business days. Thank you.

TM
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TERESA M.
2020 Hyundai Santa Fe
verified customer Verified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/16/2022
Verified Review

The Hyundai is an ok vehicle

It is an alright vehicle I would chose another vehicle instead of what I recently chose while I was at the dealership. They are an ok vehicle. It just need to be more room and more understanding of the vehicle
    Value
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MR
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Matthew R.
2020 Hyundai Santa Fe
verified customer Verified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/16/2022
Verified Review

DOES WHAT I NEEDED IT TO DO.

NOT AS MUCH "UMPH"AS THE 2017 SANTA FE I HAD. IT HAD TURBO. I LEASED BOTH CARS. THERE WAS NOT AS MANY OPTIONS DURING THE COVID YEARS AND THE PRICE OF LEASING WENT THROUGH THE ROOF FOR THE TURBOS THAT WERE AVAILABLE AT THE TIME, MARCH OF 2020.
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DR
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DUNCAN R.
2020 Hyundai Santa Fe
verified customer Verified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/31/2022
Verified Review

Still testing

Ok for now . Dealerships are sub par. Wheel paint failing. Paint had flaws on delivery. Interior is nice . Technology is good. Safety features are good . Performance is good . Gas mileage is average.
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CM
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CARLOS M.
2020 Hyundai Santa Fe
verified customer Verified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/25/2022
Verified Review

Ok vehicle

For the msrp price we paid for I wish there was more tech and little higher end design. Sort of like the new 2022 edition offers. Guess if I knew I would’ve waited for the newer slicker design in the 2022 Santa Fe. For the 2020 edition it’s pretty basic.
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DG
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Dante G.
2020 Hyundai Santa Fe
verified customer Verified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/29/2022
Verified Review

MY THOUGHTS

THE SEAT NEEDS TO CHANGE THEY AREN'T COMFORTABLE AT ALL. MASSAGING SEATING IS NEEDED WHEN WHEN YOU ARE DRIVING EVERYDAY . CONSIDER MAKING SOME CHANGES TO THE DRIVER'S SEAT BECAUSE THE SEAT IS VERY IMPORTANT FOR THE DRIVER
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BM
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Britta M.
2020 Hyundai Santa Fe
verified customer Verified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/08/2022
Verified Review

beautiful vehhicle, poor stamina, loud, poor gas mileage

beautiful vehhicle, poor stamina, loud, poor gas mileage, poor power. If you think you can turn, or pullout in traffic and have the punch, NO. You're better off wating, so slow to pick up speed. If you do hit the gas, it's sounds like your tearing up the car. It is NOT a quiet drive whatsoevery. Gas mileage is poor.
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RD
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Robert D.
2020 Hyundai Santa Fe
verified customer Verified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/09/2022
Verified Review

Great vehicle, except for the safety system.

I thought I had a great vehicle, with great performance and safety features. But an accident with another vehicle changed my mind about the safety features. The airbags failed to deploy upon impact with another vehicle at highway speeds.
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Dakota H. responded on 08/10/2022 06:43 AM
We're very sorry to learn of your experience, Robert. Please know that we have created a case and assigned it to one of our corporate representatives. They will be in touch with you to further discuss your concerns. Thank you. ^cc

DL
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DIANE L.
2020 Hyundai Santa Fe
verified customer Verified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/13/2022
Verified Review

Santa fe

It’s a fine car. No thrills and no real negatives. Don’t know if I’ll keep or turn in. No real desire to keep but May depending on what’s actually out there and available in this country tht is not electric!
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SG
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Sheree G.
2020 Hyundai Santa Fe
verified customer Verified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/02/2022
Verified Review

Shouldn’t settle.

When I purchased this vehicle, the dealership didn’t have the color and model of the vehicle I was after. Instead I felt pressured by the sales staff to accept this vehicle and gave up the things I was really after, such as a moonroof and leather interior. Understandably, I should have stood my ground, but again found myself feeling very manipulated.
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Dakota H. responded on 09/06/2022 08:43 AM
We're sorry to learn of your experience, Sheree. Please feel free to contact our customer care team at (800) 633-5151, and they would be happy to address any concerns you may have. Thank you. 

EH
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ERIK H.
2020 Hyundai Santa Fe
verified customer Verified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/13/2022
Verified Review

Car runs good but exterior is falling apart

Car runs good, is reliable and performs well but I paid for a premium package and it is an understatement to say that it lives up to the cost. Not worth the extra cost, go with the basic package and save your money.
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JM
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Joyce M.
2020 Hyundai Santa Fe
verified customer Verified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/05/2022
Verified Review

Nice car for town use. Freeway use is strained due to underpowered engine, transmission that does not shift down easily, comfort of ride and road noise. It is about average with other similar size vehicles.

Have had the 2020 Santa Fe SEL for 2.75 years. We leased it and will purchase it at the end of lease. It is an average overall vehicle. Nothing special. The road noise is too loud especially for those who have any hearing issues. The comfort is below average for a vehicle this size. Every crack in the road is felt through the chassis. Getting into traffic on the freeway is something you need to be aware of. Due to this SUV being underpowered it can be challenging if there is heavy traffic. The seats are not long enough in the seat area consequently if you are 6' or more your legs will be unsupported. The heated seats are a joke. They come on strong but steadily diminish in strength and then begin to power down over time. You have to continually reset them to off then back to high to get any real comfort from them. The wipers are an issue very quickly after purchase. In month 9 I had to put on new blades. Too much tension on the blades I think. Leg room is average at best. Rear seat occupants complain of harshness of ride and not enough support for their back. Tires were a joke as well. Had to put new tires on at 26000 miles. Wore down all the way to the wear indicators. Brakes are above average. Overall I like the vehicle in spite of its many deficiencies. If you go to a Honda you will pay 7k more and get way less warranty. So I do suggest to anyone who asks about the car that it is worth testing. Just be aware it is not going to give you a great comfortable ride and the performance is lacking.
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DH
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Donald H.
2020 Hyundai Santa Fe
verified customer Verified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/06/2023
Verified Review

Service Atrer The Sale, the Same Story, again

Overall has extensive range of driver safety features. Downside is interior materials are substandard regarding appearance and wear considering this is a low mileage garage kept and washed and cleaned weekly.
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Hyundai Motor America NCC responded on 01/09/2023 11:13 AM
We’d like the opportunity to look into this. A representative will be in touch with you shortly to investigate further. ^cc

RB
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Robert B.
2020 Hyundai Santa Fe
verified customer Verified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/23/2023
Verified Review

Summary of what??

I loved loved loved my car when I first got it. Then we began having trouble with climate control and dealer wasn’t helpful and still isn’t. They do it care once you have purchased the vehicle. They won’t even return calls
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Dakota H. responded on 01/23/2023 08:18 AM
We're very sorry to learn of your experience, Robert. Please feel free to contact our customer care team at (800) 633-5151, and they would be happy to address any concerns you may have. Thank you.

MS
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MICHELLE S.
2020 Hyundai Santa Fe
verified customer Verified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/26/2023
Verified Review

Interior/Exterior Quality

Car runs great but was really disappointed in quality of exterior and interior. Doesn't hold up well. Had it detailed and even the guy doing the detailing said that he has had a lot of problems with Hyundai vehicles not holding up well.
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Dakota H. responded on 01/26/2023 02:10 PM
We're very sorry to learn of your experience, Michelle. Please feel free to contact our customer care team at (800) 633-5151, and they would be happy to address any concerns you may have. Thank you. ^cc

JV
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JOHN V.
2020 Hyundai Santa Fe
verified customer Verified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/16/2023
Verified Review

Great car, fun to drive...

Yes it is a great car it is fun to drive... I feel like the feature buttons are in the wrong spot and this makes this car non pet friendly... Main function buttons are in direct fall path (food & liquid)
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Displaying reviews 121 - 140 of 3485 in total

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