Average Score

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(3483 Reviews)
Category Summary
(Avg. out of 10)
    Value
  • Features
  • Build Quality
  • Fun
  • Reliability
  • Performance
  • Exterior
  • Comfort
  • Interior
  • Styling

Reviews

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(3483 Reviews)

Reviews


GF
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GAIL F.
2020 Hyundai Santa Fe
verified customer Verified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/25/2021
Verified Review

Horrific life threatening defects that dealership can not fix and HMA does not care about its customer’s safety

This brand new Santa Fe lost its power steering several times randomly with no warning and the collision control system alert along with other safety alerts go off with no warning. Dealerships had it for three weeks, in between gave it back to us claiming it was fixed. Started it up and No power steering, collision control and other sensors going off. I had to leave it there and beg for a loaner. Dealership called two weeks later, said it was fixed (it was not) and gave our vehicle back to us with barely enough gasoline to make it to a gas station. Put in a lemon law claim on the recommendation of the dealership and three months later got a letter stating the problem didn’t sound serious enough to warrant their time or attention. These are life threatening defects that happen randomly with no warning and with no conditions that would warrant sensors going off. I am now stuck making payments on a vehicle that I am afraid to drive and my experience with Hyundai is that they are not only incompetent, they don’t care about the consumer. I will tell everyone I know to steer clear of any Hyundai product.
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CR
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Cheryl R.
2020 Hyundai Santa Fe
verified customer Verified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/05/2021
Verified Review

The air conditioner has gone out 4 times on a brand new car

The air conditioner has gone out 4 times, 2 of those time they were in the service Dpt the car came out dirty, used my gas, should have filled my tank up in my opinion. This car is a LEMON!!! I could kick myself for trading in my Lexus because I never had one day’s problem out of it.
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NN
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Neil N.
2020 Hyundai Santa Fe
verified customer Verified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/09/2021
Verified Review

Poor

Traded my santa fe in as soon as I could for a vehicle that was not a hyunai and that is the best decision I have ever made even though I was upside down on it I will never buy another one again I have learned from my mistake
    Value
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MB
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MILTON B.
2020 Hyundai Santa Fe
verified customer Verified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/04/2022
Verified Review

Don’t buy!! Lost power when driving and dangerous. Dealer denied there was a problem and I got rid of it after 4 incidents in the first 1,000 miles. Do not buy a Hyundai.

Don’t buy!! This car was dangerous. Lost power when driving and coasted down almost to a stop before restarting. Dealer denied there was a problem even though it did it 4 times in the first 1,000 miles.
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GS
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Garret S.
2020 Hyundai Santa Fe
verified customer Verified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/26/2022
Verified Review

Steer clear

Seemed like a nice vehicle until having multiple warranty issues, first one around 5,000 miles had to be towed to dealership, dealer refused to get it towed and Hyundai roadside was also 0 help. Dealership was unprofessional and had multiple issues going forward. Dealership damaged vehicle during service and would take no responsibility for the actions of employees. Got to the point where it was not worth the effort of owning the vehicle and dealing with the dealership or Hyundai cooperate so we sold it and Hyundai has lost a customer for life.
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MB
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Michelle B.
2020 Hyundai Santa Fe
verified customer Verified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/22/2022
Verified Review

4 cylinder sucks

I have had this vehicle for 2 years. It was great at first, but now I have to turn off the AC when I need to get in or out of traffic. I wish I could turn off more of the safety features. I love that you can hit a button and take your foot off of the brake.
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NC
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NANCY C.
2020 Hyundai Santa Fe
verified customer Verified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/30/2022
Verified Review

Air conditioning

Had issues with air conditioning after 8 months of purchase. The service department has yet to fixed the problem keep getting the run around. Have made numerous trips and made numerous phone calls and yet still having the same issues
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Dakota H. responded on 08/01/2022 02:30 PM
Hello, Nancy. We're sorry to learn of your experience. Please feel free to contact our customer care team at (800) 633-5151 and they would be happy to address any concerns you may have. Thank you. ^cc

TM
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TIMOTHY M.
2020 Hyundai Santa Fe
verified customer Verified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/22/2022
Verified Review

Engine crashed at 6700 miles.

Engine blew while visiting out of state. Closest dealer in OKC did not honor warranty. No loaners or rentals. Wanted 10000 to buy 2021 Santa Fe. Ended up with 2022 Tucson. Did not contact orig dealer.
    Value
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Hyundai Motor America NCC responded on 10/25/2022 10:21 AM
We’d like the opportunity to look into this. A representative will be in touch with you shortly to investigate further. ^cc

KS
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Katherine S.
2020 Hyundai Santa Fe
verified customer Verified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/04/2023
Verified Review

Extremely unreliable

Heed, my warning, people… I’ve never had a worse experience in my life! 6 months after purchasing my brand new vehicle, dead battery. Fast forward 1 1/2 years and the car has been towed twice and in the shop eight times for battery related incidents leaving me stranded, three times they’ve replaced the battery, the other times the battery has just been charged. Now I’m having to pay $300 + each time that the battery dies, which happens every 4 to 8 months completely randomly. I’m guessing that whatever is causing the dead batteries is also causing the cars electronic system to go crazy randomly. Try to start the car one minute and it acts like it’s dead, all the lights flash, and all the alarms ring. Turn the car off, go inside, come back an hour later try to turn the car back on again, and it starts like there was never a problem. When it’s acting like this, if you stop at a traffic signal, you have to keep your foot on the gas and the brake or else the car will stall out on you. I’ve called their corporate customer service, I’ve had three cases opened and closed but all they keep telling me is if they can’t re-create the problem they can’t help me. So I am now stuck with a $40,000 vehicle that I bought brand new and maintain every time I’m supposed to that is completely unreliable and is constantly breaking down.
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DG
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Dawn G.
2020 Hyundai Santa Fe
verified customer Verified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/18/2023
Verified Review

Horrible

I won’t ever buy again they can’t fix two minor issues amazing with technology today they can’t fix I will buy American car again f foreign car not worth it two simple issues molding and air conditioning noise can’t fix I wish I never bought this suv
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Dakota H. responded on 02/20/2023 09:33 AM
We're very sorry to learn of your experience. Please feel free to contact our customer care team at (800) 633-5151, and they would be happy to address any concerns you may have. Thank you. ^cc

SP
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SUSAN P.
2020 Hyundai Santa Fe
verified customer Verified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/17/2023
Verified Review

Santa Fe felt unsafe

I expected some time to get acquainted with /comfortable in the 2020 Santa Fe but I drove it for 3 years and never liked it. It felt unsafe, bulky, like it was disconnected from the road. It was too big. The back-up camera was positioned poorly and was unclear often. The perforated leather seats grabbed and pulled out my hair and then, when trying to vacuum seats, could not get hair out of the little holes. Too many fancy features that went unused. Did not enjoy it enough for the high cost
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Hyundai Motor America NCC responded on 11/20/2023 09:36 AM
We’d like the opportunity to look into this. A representative will be in touch with you shortly to investigate further. ^cc

RR
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Rebecca R.
2020 Hyundai Santa Fe
verified customer Verified Owner
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/02/2019
Verified Review

2020 Santa Fe 2.0

The rear seats rattle when you hit a bump. There seems to be no fix to this problem, our dealer has been trying. We don't plan to keep the car. Hyundai needs a way to fix this...perhaps a recall is needed.
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BL
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Barbara L.
2020 Hyundai Santa Fe
verified customer Verified Owner
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/16/2019
Verified Review

not happy at all

I HAVE BEEN A RETURING COSTOMER SINCE 2002, I WILL NOT BE RETURNING IF THIS IS WAY YOU WILL BE MAKING YOUR CARS, I DONT LIKE NOT FEELING SAFE BEHIND THE WHEEL..AND EVERYONE SHOULD FEEL SAFE, I DO NOT.
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NationalCA - List responded on 11/18/2019 07:35 AM
Safety is our top priority; we would like to contact you to discuss your concerns further. Thank you. ^cc

NF
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Norman F.
2020 Hyundai Santa Fe
verified customer Verified Owner
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/29/2019
Verified Review

New vehicle difficulties

Fun vehicle to drive, very attractive design features but had some very serious mechanical difficulties from the beginning and Huffines seemed too have difficulty figuring it out and gave some very poor advice until it was fixed.
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NationalCA - List responded on 12/04/2019 11:27 AM
Allow us to reopen the case we had with you and review your concern once more. Please expect a call shortly from our specialist. Thank you. ^cc

VD
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Vincent D.
2020 Hyundai Santa Fe
verified customer Verified Owner
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/07/2020
Verified Review

Disappointed

I'm tired answering these same questions. This car is a piece of crap for a new vehicle. Save your money and your time. I hate filling out ridiculous surveys. Says I need to write a 200 word summary. I'm done thank goodness!
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LL
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LOLITA L.
2020 Hyundai Santa Fe
verified customer Verified Owner
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/11/2020
Verified Review

Regret buying this 2020 Hyundai Santa Fe

Less expensive than other similar SUV's but now I know why - cheaply made (mud flaps break off easily/windshield cracked twice in 1 month) and lacks power when accelerating. The automatic engine shut-off feature, that is supposed to save gas, doesn't save gas and you have to manually turn it off every time you turn the car on .save yourself a headache and think twice before purchasing!
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AA
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Alberto A.
2020 Hyundai Santa Fe
verified customer Verified Owner
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/11/2020
Verified Review

2020 Santa Fe

this is my third Hyunday vehicle, but this one is been nothing but problems from day one.the starter is been replaced twice, the rear window it’s been replaced 3 times, and the last time it was replaced the cargo cover was damaged and had to be replaced,. Do you want me to Keep Going ???
    Value
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KR
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Kathleen R.
2020 Hyundai Santa Fe
verified customer Verified Owner
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/14/2020
Verified Review

Hard Pass

Unless you want to sit in the shop with your new 2.0T for days, pass on the Hyundai Santa Fe. Your oil will be overfilled with gasoline, your gas mileage will be poor and the car cabin will smell like gasoline. Hyundai doesn't know how to fix it, so despite what their manual says, Hyundai will claim its safe, without any detailed information or specs! Three oil changes in 1000 miles, how is that normal and okay? Hyundai corp is only interested in the sale - not service after the sale or safety.
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JM
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James M.
2020 Hyundai Santa Fe
verified customer Verified Owner
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/16/2020
Verified Review

BUMPY RIDE RUINS WHAT CAN BE A GREAT VEHICLE

Hundai 2020 Santa Fe. A nice looking vehicle with a lot of safety features, The interior feels solid and it is quiet; We like the high visibility provided by rather comfortable seats. Unfortunately our model does not have a front trunk release which was a disappointment. This is our third Hundai, each returned because of one problem: bumpy ride. The car magnifies the slightest bumps as do the Elantra and Sonota. Fix this problem and I will buy a Hundai for my next vehicle. 8
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NationalCA - List responded on 06/17/2020 07:39 AM
Thank you. A representative from our headquarters will be in touch soon. ^cc

RA
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ROBERT A.
2020 Hyundai Santa Fe
verified customer Verified Owner
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/18/2020
Verified Review

Idle Surge

Engine performance is very poor. Not happy with the automatic idle it surges when you’re at a stop sign or red lights. Yes there is a button that cuts it all but you have to cut it off every time you’re driving.
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