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SureCritic / Makes / Hyundai / Tucson Hybrid / 2025

2025 Hyundai Tucson Hybrid

Average Score

Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(3143 Reviews)
44%
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Reviews

Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(3143 Reviews)
Write a Review

Reviews

AS
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Adrienne S.
2025 Hyundai Tucson Hybrid
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/25/2025
Verified Review

Defective electronics

As (I have since learned) is common in these cars, our heads up display and odometer screen connections were bad in our car we owned for under two weeks. It has so far been 16 days since we returned the car for repairs without a working solution.
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Hyundai Motor America responded on 10/27/2025 07:06 AM

Hey ADRIENNE, thank you for sharing your concerns with us. Allow us to take a further look at your vehicle's concerns. A representative will be in touch with you shortly to investigate further. Thank you ^cc. 
MR
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Michael R.
2025 Hyundai Tucson Hybrid
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/31/2025
Verified Review

Poor customer service

No one can send me my title I have paid off
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Hyundai Motor America responded on 10/31/2025 08:37 AM

Hello Michael,

We apologize for the concerns you have experienced. As much as we'd like to assist, transactions between the dealership and the consumer are strictly between those parties. We're unable to intervene in any sales disputes. We encourage you to work with the dealership's respective department manager or the general manager as they're directly involved and will be in the best position to assist. ^cc 
RA
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Richard A.
2025 Hyundai Tucson Hybrid
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/10/2025
Verified Review

I will never tell anyone to buy a Hyundai AGAIN!

I like the car but was allowed to buy just weeks before 0% financing and now i have to pay about $8000 more than those that bought one just weeks later!
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Hyundai Motor America responded on 11/10/2025 02:17 PM

Hello Richard, we are sorry to hear about your experience with one of our dealerships. Each dealership runs its own operations and sets its own pricing according to the applicable market area, but we hold them to the highest standards. We will share your feedback with them. If you’d like to discuss more details with us, please call us at 800-633-5151. Thank you. ^cc
KK
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Kyle K.
2025 Hyundai Tucson Hybrid
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/10/2025
Verified Review

Defective

When we installed the ceramic wax coating we discovered that the roof and antenna were damaged. Spokane Hyundai sold us a damaged vehicle which they represented as new. Spokane Hyundai is not a reputable dealer. They offered to repair the dents but refused to replace the antenna because it is "too expensive". The severity of the damage would indicate that it most likely occurred when the vehicle was unloaded from the transport. We are filing complaints with the Washington State Dealer Investigation Department and the Better Business Bureau. Kyle Kinyon 509-939-9879.
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Hyundai Motor America responded on 11/11/2025 06:40 AM

Hello Kyle, we are sorry to hear about your experience with one of our dealerships. Each dealership runs its own operations, but we hold them to the highest standards. We will share your feedback with them. If you’d like to discuss more details with us, please call us at 800-633-5151. Thank you. ^cc
TS
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Thomas S.
2025 Hyundai Tucson Hybrid
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/18/2025
Verified Review

Devastating error

Looked great on lot, then battery died and still awaiting payment for lemon buyback (it's been literally months). Also, life threatening "safety features" are difficult to disengage.
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Hyundai Motor America responded on 11/18/2025 01:34 PM

Hello Thomas,

Thank you for your feedback regarding your 2025 Tucson Hybrid Deep Sea Blue. We are always looking to improve our customer experience and appreciate any input from our customers. ^cc
KH
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Kingsley H.
2025 Hyundai Tucson Hybrid
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/06/2025
Verified Review

Poor Quality Control and Worse Customer Service

Dear Mr. Parker, I need some help. I recently purchased a new 2025 Tucson Hybrid limited from Brandon Hyundai in Tampa FL. The vehicle is defective, has not been able to be repaired by the dealership after multiple attempts, and I request it be replaced with a like, new Tucson. Below is a brief summary and attached is a detailed, contemporaneous chronology of my experience to date (please review thoroughly). (The chronology is not attached., but I can provide as it is a "business school" case study of how not to sell cars or treat customers.) • On August 28, 2025 I purchased the above new vehicle from Brandon Hyundai. After signing the paperwork, I discovered the “new” vehicle had 205 miles on it. (I don’t know if this is a contributing factor to the “noise” problem.) • On August 30, 2025, I notified the dealership that the vehicle was making noise when driving. • On September 3, September 26, and October 13, Brandon service unsuccessfully tried to fix the noise problem. (The last diagnosis was the noise was coming from the wheel well.) • As a remedy, on October 20, the dealership offered to take my Tucson in trade and sell me a new like Tucson for $16,500. Obviously, I rejected this insulting offer/solution. • On October 21, 2025 I contacted the Hyundai Customer Assistance Center but have not been contacted by a case manager as yet (promised 2-3 days). • Today, I am still experiencing the noise problem. At his point I am extremely frustrated. This is my first Hyundai and I worry that there may be a safety issue with the wheel well; plus, this is a brand new, top of the line vehicle, and I should not have to be dealing with service issues and driving hundreds of miles trying to get them repaired. (To date, I’ve put about 1000 total miles on the vehicle, 300 of which have been driving back and forth to the dealership for attempted repairs.) I’m elderly, have a bad hip, use a cane, am being treated for cancer, and am not particularly ambulatory. Trying to remedy this issue has proved quite a burden and I certainly don’t need this aggravation in my life. I like the vehicle, but can’t enjoy it because all I do when driving is listen for the noise and worry about the wheel falling off. It’s very frustrating. Lastly, I don’t want to get anyone in trouble, but shouldn’t the dealership have handled this better. Their proposal to sell me a new vehicle to replace a new defective one I had just purchased is no real solution. And, suggesting I go to another dealership for service certainly is not “standing behind one’s product”. I bought a brand new Tucson not to have these kinds of troubles. At this point I’ve lost confidence in my existing Tucson, am seeking a fair resolution, closure, peace of mind, and not having to be worrying about wheel well noise or safety issues when driving. Thank you, let me know if you have questions, and please advise next steps. (Also, please confirm receipt of this correspondence.) Kingsley Hallerdin king@kingsleyhallerdin.com 203 536-6240 cell
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Hyundai Motor America responded on 11/07/2025 06:37 AM

Hey Kingsley, thank you for sharing your feedback regarding your vehicle and experience thus far. We apologize for any inconvenience. If you have any questions or concerns about Hyundai vehicles, please contact our customer Connect Center at (800) 633-5151. Thank you ^cc. 
MA
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Martin A.
2025 Hyundai Tucson Hybrid
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/17/2025
Verified Review

2025 Hyundai Tuscon Hybrid

I bought this vehicle new. I was able to use it for 13 days. I had to have it towed. It has been in the shop for 2 months.
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Hyundai Motor America responded on 11/17/2025 02:37 PM

Hello Martin Allow us to have a further look at your vehicle concerns. A team member will be in touch with you shortly. Thank you ^cc.

 
LE
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Lynne E.
2025 Hyundai Tucson Hybrid
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/17/2025
Verified Review

Don’t buy a Hyundai.

Don’t buy a hybrid.
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Hyundai Motor America responded on 11/17/2025 11:24 AM

Hello Lynne,

Customer feedback plays an integral role in product design and development. Thanks for taking the time to share your thoughts. ^cc
HM
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Harry M.
2025 Hyundai Tucson Hybrid
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/17/2025

Car tries to crash itself.

I've never driven a more dangerous and annoying car in the history of any car I've ever seen or driven. You can't turn off any of the supposed safety features and they are more dangerous than not having them. There's a camera watching your eyes at all times, and if you aren't looking the exact right direction for more than one second, it shuts off your cruise control, and lane keep assist, and anything else in the middle of a highway going 70 miles an hour. This thing goes off when you're just doing the basic necessities of being aware of your surroundings and looking around. But that's not the worst of it. The collision prevention system will fully slam your brakes to a complete stop if a car slows down in front of you a thousand feet that you're not even going to come close to. And this has actually caused me to become rear-ended, as well as recently it slammed the brakes so hard that I got a seat belt rash and hit my forehead on the visor. And in both cases I was nowhere near Hitting the car in front of me and had I had the chance to apply gentle brakes Everything would have ended up the same except I wouldn't have got rear-ended because it locked the brakes completely up To the point that I couldn't even maneuver the vehicle Let's get into the supposed gas mileage ratings. I've driven from Central Ohio to New York several times with the cruise control set at the speed limit or 5 miles an hour over the speed limit for the entire drive and I get 24 to 29 miles per gallon versus the advertised 34 plus. I've never had more buyer's remorse than owning this vehicle. I hate it with every fiber of my being. I would never recommend it to anyone and I wish I could go back in time and keep my 2022 Honda Accord instead of trading it in for this 2025 hybrid version with the highest possible trim.
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Hyundai Motor America responded on 11/18/2025 09:29 AM

Hello Harry,

Thank you for your feedback regarding your  2025 Hyundai Tucson Hybrid. We’re truly sorry to hear about your experience with safety features. If you have any questions or concerns about Hyundai vehicles and safety features, please contact our customer care center at (800) 633-5151, where one of our specialized representatives will be happy to assist you further. ^cc 
AG
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Adriana G.
2025 Hyundai Tucson Hybrid
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/26/2025
Verified Review

Dissatisfied

Very dissatisfied with this vehicle, not even a month in and im having issues with the screen blacking out. Never buying Hyndaui again.
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Hyundai Motor America responded on 11/26/2025 03:59 PM

Hello Adriana, thank you for sharing your concerns with us on your 2025 Hyundai Tucson Hybrid. A specialist from our Headquarters will be in touch with you to investigate further ^cc.
MG
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Mark G.
2025 Hyundai Tucson Hybrid
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/29/2025
Verified Review

Car Broke down after less than 1000 miles

What a poor job by Hyundai. The "drive by wire" shifter failed and the car had to be towed after less than 1000 miles. Took 5 days to get a replacement part with NO LOANER! What a poor job.
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Hyundai Motor America responded on 12/01/2025 07:18 AM

Hi Mark, we are really sorry to hear about the concern on your 2025 Hyundai Tucson Hybrid. Your feedback will help us in identifying the areas where we can improve overall driving experience and durability of our vehicles. Also, each dealership runs its own operations, but we hold them to the highest standards. We will share your feedback with them. ^cc
TA
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Thelma A.
2025 Hyundai Tucson Hybrid
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/08/2025
Verified Review

Experience has been a nightmare

I purchased a 2025 Hyundai Tucson Ltd Hybrid, which I have had for less than two months. 3 weeks ago, the engine suddenly failed while I was returning from a job, which was the beginning of this entire issue. It was during this incident that the vehicle was diagnosed with a major oil pump unit problem. A severe engine related defect this early in ownership should never happen on a brand new vehicle, and it immediately raised serious concerns about safety and reliability. Unfortunately, what happened during that initial breakdown only made the situation dramatically worse and further confirmed that I cannot trust the vehicle or the support process around it. During the incident a couple of days ago (11/17/2025), the vehicle became completely inoperable. While the engine started, the car would not move forward, reverse, or even roll. A Hybrid System warning appeared on the dashboard coupled with the check engine light amongst others, which is extremely alarming for a vehicle I have had for less than two months. I called Hyundai Roadside Assistance and waited outside for over an hour in the cold until AAA arrived. When the driver inspected the vehicle, he confirmed that although the car displayed that it was in neutral, it clearly was not because it would not roll. He refused to tow it due to risk of damage and advised that another truck with the correct equipment would be needed, with an estimated arrival time of an additional 90 minutes. Hyundai eventually arranged a Lyft home, but only after I expressed concern about waiting that long under unsafe conditions. By the next morning, I expected a simple update. Instead, the situation spiraled into complete confusion. The dealership repeatedly insisted that they did not have my vehicle. They checked their lot, garage, parking areas, and key box with no result.AAA claimed they had no record of the vehicle. Hyundai contacted AAA again, and AAA confirmed twice that the vehicle had been delivered to the dealership address.Yet the dealership continued to state they never received it. I was transferred between Customer Service, Bluelink, and other departments with no answers and was even advised that I might need to file a police report regarding a vehicle I had entrusted to Hyundai’s authorized roadside partners. After hours with no clarity, I had to take initiative myself. Using the Hyundai app, I located the vehicle and discovered that it had been dropped off at the completely wrong address. Neither Hyundai, AAA, nor the dealership had this information even though they were collectively responsible for the car. On top of all of this, I have also been placed in the extremely inconvenient position of having to search for rental cars myself, within a strict daily price limit imposed by Hyundai, instead of being provided a loaner or a direct rental solution. The burden of sourcing temporary transportation should never fall on the customer, especially when the vehicle failure was through no fault of my own. This added a significant layer of stress, time loss, and financial pressure during an already difficult situation. When Hyundai attempted to correct the mistake, they sent the same AAA driver who had been unable to tow the vehicle in the first place. As expected, he could not tow it again and stated that another truck would be needed. At this point, I remain without my vehicle, without transportation, and I have already lost income, time, and appointments because of this ongoing situation. This entire ordeal from the initial engine failure and major oil pump defect, to the mishandled roadside process, misdelivery, lack of accountability, and repeated misinformation has been extremely distressing, unprofessional, and far below the standard of service expected from Hyundai. Additionally, my car is still at the workshop as i type this. It’s been 3 weeks!!
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Hyundai Motor America responded on 12/09/2025 07:41 AM

Hello Thelma, we are extremely sorry to hear about your experience with your 2025 Hyundai Tucson Hybrid and Hyundai Roadside Assistance. This is not the experience we want for our customers. Your assigned case manager will review all the details and continue to assist you further regarding this case. Please be assured that we are committed to helping you find a resolution. ^cc
KK
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Kyu K.
2025 Hyundai Tucson Hybrid
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/05/2025
Verified Review

engine check light is showing for 2 months. And tried to fix 2 times

My car has problem in 1000 miles but it takes a long time to get service. 3rd time service will be on January.
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Hyundai Motor America responded on 12/05/2025 12:11 PM

Hello Kyu, 

Hello, we’re truly sorry to hear about the concerns you’re experiencing with your vehicle. Please contact our Customer Care team at 800-633-5151, where one of our representatives will be happy to assist you further. ^cc
DP
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David P.
2025 Hyundai Tucson Hybrid
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/08/2025
Verified Review

Nothing special

Gas mileage is below listed. Drive train developed a bad rumble and vibration they replaced Transfer case and now the 4th visit for the same thing they are replacing the drive coupler. Also replaced the tires and wheels.
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Hyundai Motor America responded on 12/09/2025 08:58 AM

Hello David, thank you for your feedback regarding your  2025 Hyundai Tucson Hybrid. We’re sorry to hear about your disappointment with gas milage and having issue regardng road noise and vibrations. We would also recommend that you continue working on your case with your case manager. If you have any questions or concerns about Hyundai vehicles, please contact our customer care center at (800) 633-5151. Thank you ^cc
CG
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Cindy G.
2025 Hyundai Tucson Hybrid
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/17/2025
Verified Review

Unsafe Low Beam Headlights—Daytime Only Vehicle—BEWARE

Aside from the fact that it’s not safe to drive at night, I like my Tucson Limited HEV. The high beams are great, but the low beams are truly a safety hazard. They illuminate a very defined area with no diffused light beyond a lighted rectangle and the distance of illumination is estimated to be about 200’. I live in a neighborhood with no street lights. When stopped at an intersection, the low beams illuminate a distance that is about twice the width of the intersection—safe enough when not moving, but totally unsafe at any speed. When moving, the illuminated rectangle bounces all over whenever you go uphill, downhill, hit the slightest bump…I can’t believe a vehicle with such awful headlights is allowed to be sold. Fortunately we have another vehicle for night driving. Had I test-driven the Tucson at night, I’d never have purchased it.
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Hyundai Motor America responded on 12/17/2025 10:34 AM

Hello Cindy,

We encourage you to visit your local authorized Hyundai dealership for further inspection and assistance, the dealer may be able to adjust the lights. If you have any questions or concerns after the dealership visit, please contact our customer care center at (800) 633-5151. Thank you ^cc.
WW
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Wade W.
2025 Hyundai Tucson Hybrid
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/16/2025
Verified Review

It thinks it's smarter than me.

The car is frequently telling me to take a break or that there is ice, etc. The driver should be able to disable these alerts. If I had known about these I would not have purchased the car.
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Hyundai Motor America responded on 12/16/2025 04:13 PM

Hello Wade, thank you for your feedback. We are always looking to improve our customer experience and appreciate any input from our customers. ^cc
SB
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Stephan B.
2025 Hyundai Tucson Hybrid
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/18/2025
Verified Review

Transmission issues

Transmission issues
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Hyundai Motor America responded on 12/18/2025 10:25 AM

Hello Stephan,

Thank you for your feedback regarding your 2025 Tucson Hybrid. We encourage you to visit your local authorized Hyundai dealership for further inspection and assistance. If you have any questions or concerns after the dealership visit, please contact our customer care center at (800) 633-5151. Thank you ^cc
AM
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Andrew M.
2025 Hyundai Tucson Hybrid
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/31/2025
Verified Review

I drove the car 30 days maybe, it's been in shop with no end in sight

The vehicle was purchased mid August. Beginning of September it was taken in because blue link wasn't working. it was returned because fix wasnt able to be made but still drivable. Then it was taken back to be worked on again in October along with a recall item to be fixed. The car has been in the shop since, the entire head unit is set to be replaced as next attempt to fix tho their is no communication as to when part shipped, no tracking info, or if they even have the part. There is also no guarentee this fix will work. When asked to replace vehicle Hyundai said lemon doesnt apply to lessee's in West Virginia according to the Better Business Bureau. When I point out the BBB summary of WV law doesn't include 46-2A-508, Lessee's Remedies which cover goods and lemon law hyundai stated they could not access the WV state legislature's website and could only go by BBB. I filed a complaint with the BBB and have reached out to an attorney to hopefully remedy the situation as I'm still paying for a vehicle I do not own or use.
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Hyundai Motor America responded on 12/31/2025 10:03 AM

Hello Andrew, Thank you for sharing your concerns with us. This information has been forwarded to your case manager for further handling. ^cc  
SR
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Stuart R.
2025 Hyundai Tucson Hybrid
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/05/2026
Verified Review

Car Has Broken after 1500 miles and isn’t fixed

The battery in my car died over six weeks ago. I took it to the dealer and it still hasn’t been fixed. First, they were waiting on parts. Now they’re still getting error codes even though they installed the new parts. I think my car is broken and can’t be fixed. I’m very disappointed and may request a new car from Hyundai.
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Hyundai Motor America responded on 01/06/2026 08:35 AM

Thank you for sharing your feedback on your 2025 Hyundai Tucson Hybrid, Stuart. A representative will be in touch with you to discuss your concerns further. ^cc
MP
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Matthew P.
2025 Hyundai Tucson Hybrid
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/31/2025
Verified Review

2025 Hyundai Tucson hybrid

Steering assist feature is not good on this one. Doesn’t keep me centered in lane. The feature on my previous car (2020 Sonata) was much better. Also the seats are not comfortable. And have to reach too far forward to touch screens.
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Hyundai Motor America responded on 12/31/2025 12:26 PM

Hello Matthew, Thank you for sharing your feedback on your 2025 Tucson Hybrid. We continuously monitor the feedback of our owners as we develop new models and trims to best match our consumers' preferences. Feel free to reach out to your local Hyundai dealership. ^cc
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