Buyer Beware
After initially purchasing this vehicle, I noticed the engine did not idle smoothly. I requested it be "looked over" by the dealership, to which on more than one occassion I was told it was totally fine, that's just how Hyundai engines are. I should have known better. At just over 60,000 miles my engine completely seized, rending the vehicle completely inoperable. This was verified by a Hyundai dealer and they began the warranty repair process for me. Well, needless to say, it took at total of 7 weeks for my vehicle to be repaired. While I fully understand the COVID world circumstances and can be more than patient with the time it took to locate and get parts, what was totally unacceptable was Hyundai's customer compensation.
1) It took FBI quality dective work to figure out how to even contact Customer Support at the Corporate Hyundai offices.
2) Once I was assigned a case manager the service and quality of the customer support was seriously lacking. Not only was the agent rude, she even hung up on me when I asked to speak to her supervisor.
3) I was without a car for a total of seven weeks - Hyundai was unable/unwilling to provide me with a courtesy car or a rental car. This I would understand if it was due to something I'd done - but it was a faulty part! They told me I could go ahead and rent a car on my own and then submit for reimbursement, but they wouldn't tell me how much I'd be reimbursed for. If I had rented a car commensurate to my own for the period of 7 weeks I would have paid close to $2500.
Hyundai as a corporation doesn't care about it's customers or the products they sell. There are mutliple problems with these cars, and particularly their engines. They fool everyone with their amazing extended warranty program. THEY HAVE AN EXTENDED WARRANTY FOR A REASON - YOU'LL NEED IT!
NEVER AGAIN - ON HONESTY, CUSTOMER SERVICE, and QUALITY - A BIG FAT F!
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Verified Owner
