Our initial experience with Buerkle Hyundai purchase of a new 2018 Tucson
We purchased a new 2108 Hyundai Tucson from Buerkle for our daughter. The car had 200 miles and was extremely dirty when we first chose it, it just was received recently and it was the color we were looking for. It was sold as new, but we discovered that during the initial service at 2700 miles the brakes were squealing badly. The service writer informed us that it was a Superbowl demo/promotional taxi car and was sitting outside for over 10 months, possibly in water. We were not informed of the situation when we purchased the car, most likely we would have picked an alternative 0 mile car. The initial service event was for a Oil change, Squealing brakes, and a Rattle in the rear. The service writer informed us that we need to go with a mechanic to diagnose the rattle. The Eastern Bloc Mechanic drove extremely aggressive, he nearly blew through a stop sign and struck a semi truck and failed to stop near the dealership and was nearly struck by a driver from the left if I had not informed him, then as we entered the service writing area, the service writer slammed the overhead door on the top of the new car with a horrible crash, this was all within 10 mins. They changed the oil, turned/serviced the brakes and adjusted the rear hatch stop adjusters. This took over 3 hours of waiting. I purchased this car from Buerkle because of the past excellent experiences my father experienced when buying Buicks in the past. Clearly this was not the same dealership, the South Korean Hyundai is not the quality I expected and the car's usage was not disclosed to us. My biggest concern was the human factor, both sales and service, and the risk to me and my daughter on the service test drive, this should never have been allowed. I must now seek an alternative Hyundai Service facility many miles from my home. This experience has left me with a poor impression of Buerkle and the South Korean Hyundai brand. The future of this car is quite the unknown, I am confident that we will purchase an American brand in the future to replace the Hyundai Tucson.
Recommended
Verified Owner
