2020 Hyundai Tucson Reviews - Verified Owners

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(Avg. out of 10)

Reviews

4.7

(2085 Reviews)

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Diana H.

2020 Hyundai Tucson

Verified Owner

12/14/2019

Verified Review

My tuscon

This was my first suv. I wish I would have stayed with a car. Why I chose a suv over a car? Problems getting in and out of my car. I thought a suv would be easier. I was wrong. I’m used to a car when I hit the gas to accelerate. This car did not have that reaction. It’s engine does not run smoothly, it’s kind of loud at a idle.

NationalCA - List responded on 12/17/2019 10:05 AM

Thank you for sharing your concerns with us. A specialist from our Headquarters will be in touch with you to investigate further. ^cc

Karen J.

2020 Hyundai Tucson

Verified Owner

01/13/2020

Verified Review

Forget this go with Kia Sportage

Dont waste your time, go with the kia sportage!!! Better ride, more attractive, better cost, user friendly. Now stuck for three years. Loud, rough, not attractive, bluetooth problems and delivered with flaws.

NationalCA - List responded on 01/14/2020 08:11 AM

Thank you for sharing your concerns with us. A specialist from our Headquarters will be in touch with you to investigate further. ^cc

Jessica C.

2020 Hyundai Tucson

04/03/2020

Frustrated and disappointed in backup camera

I bought the Tucson Limited and the backup camera is extremely dark and blurry at night. The dealership compared mine to the same model and acknowledged there was a problem. It has been into services a few times and they can’t seem to fix it. They made promises to fix it, but it has almost been 4 months and it is still not fixed.

Scott F.

2020 Hyundai Tucson

04/17/2020

Buyer beware

Immediately after purchasing my Hyundai, I discovered the rear wiper fluid dispenser didn’t work. The dealer refused to fix it for free. I was charged a lot to fix a brand new vehicle. I informed Hyundai customer service. They said it’s not their problem — it was between me and the dealer. Apparently Hyundai, and the dealership they allow to sell their vehicles, only guarantee items covered by warranty. All else is “buyer beware.” I vow to warn every person I can of Hyundai’s terrible policies and advise everyone never to buy a Hyundai vehicle. I hope to be rid of this car as soon as possible. I have nothing good to say about it.

Alissa L.

2020 Hyundai Tucson

Verified Owner

05/19/2020

Verified Review

Hyundai Needs To RECALL Panoramic Sun Roof - AGAIN!

Right after buying the SUV, we heard a popping noise coming from the sunroof. 4 times in shop, Hyundai is buying back SUV thanks to the Arizona Lemon Law.The sunroofs all made that same popping before they shattered back in 2010-2016. Apparently, the issue is not fixed.

MERYL B.

2020 Hyundai Tucson

Verified Owner

08/25/2020

Verified Review

The vehicle is expensive, and not very luxurious. It rides well, but not very smoothly over rough road. It has a cheap interior and feels like a stripped down version of my previous Tucson,

This is my third Tuscon, I bought my first in 2009, I leased my second in 2017. This is a lease, I have had the car for one month, its just ok. I am disappointed in almost every aspect of the car. The gas cap has to be manually opened and doesn't even have a latch. The interior is cheap looking and feeling. The radio is average the heat and a/c are noisy. I am looking forward to the end of the lease. I would not have felt this way , if I paid the same or less, however this car is 100 dollars more than my last lease.

Lesa M.

2020 Hyundai Tucson

Verified Owner

11/10/2020

Verified Review

Hyundai Tucson Sport

Love my Hyundai Tucson sport. It has all of the features and safety features that I wanted which includes the power liftgate. It has good power when you take off and a smooth drive. It’s a very comfortable sporty car which is exactly what I wanted!

Recommended

MAHESH D.

2020 Hyundai Tucson

Verified Owner

12/09/2020

Verified Review

My first car

I was so happy when I purchased the Tucson but got engine issue after 5days. It was really disappointing. I was never expected that Hyundai car got ant issues related to Engine. It took 9 days to resolved the Engine Issue.

NationalCA - List responded on 12/11/2020 09:49 AM

Allow us to look into your concern a little further, a specialist from our corporate office will be in touch with you to investigate further. ^cc

Blythe C.

2020 Hyundai Tucson

Verified Owner

12/13/2020

Verified Review

Worst car experience ever

I bought a brand new 2020 Tucson. It was broken since the day I bought it. The dealership has had it for 50 days plus. Their level of communication and ease of getting my car in to the shop was/is horrible.

NationalCA - List responded on 12/14/2020 12:03 PM

Allow us to look into your concern a little further, a specialist from our corporate office will be in touch with you to investigate further. ^cc

Amber Z.

2020 Hyundai Tucson

Verified Owner

12/28/2020

Verified Review

Top of the line Tucson camera quality is terrible

My vehicle camera is either defective or Hyundai does not care about their customers safety in the Tucson model. When I took the car for a test drive it was brand new with all the plastic still around it so I thought the camera had plastic film on it. Once I started driving it home and using the cameras it was so blurry and inconsistent to all the other Hyundai’s my family owns. When I brought it to the dealership they said that’s just the camera. It is unacceptable! I can barely make out a thing on the camera that I spent so much money for. I am very displeased and do not feel safe using the camera system.

NationalCA - List responded on 12/28/2020 08:32 AM

Allow us to look into your concern a little further, a specialist from our corporate office will be in touch with you to investigate further. ^cc

Jack C.

2020 Hyundai Tucson

Verified Owner

05/06/2021

Verified Review

No car parts to fix car

No good no parts no good no pats no good no parts was never fixed they don’t know when parts are coming the car makes a lot of noise the car sounds like a truck wind comes out of the closed windows I need a new muffler on my new car no good. A lemon

NationalCA - List responded on 05/07/2021 09:42 AM

Allow us to look into your concern a little further, a specialist from our corporate office will be in touch with you to investigate further. ^cc

Angela M.

2020 Hyundai Tucson

Verified Owner

06/01/2021

Verified Review

Don’t buy it’s junk

I bought my car June 2020 and it’s been at the shop more than with me. They don’t know what’s wrong with my car. The buyback is a joke as we’ll been over you will getting better results. Still fighting 9 months later to get this taken care of. Please don’t buy this or any Hyundai. I use to be a loyal Hyundai person this was my 4th after this never again will I ever buy Hyundai it’s a waste of time and money.

Steve C.

2020 Hyundai Tucson

Verified Owner

06/05/2021

Verified Review

Lacking.

I was told it had wireless car play to be later informed it does not. Was told it had adaptive cruise control the car does not. Complete bust on this purchase. Not highly recommendable and be careful when you buy at key hyundai it will be a nightmare

John B.

2020 Hyundai Tucson

Verified Owner

05/04/2022

Verified Review

Must enjoy sitting in a parking lot with a dead battery

The vehicle was a true yellow lemon if you want 200 words I will be happy to provide them. I will never own a Hyundai again, no service, is the only way to describe your shop. Did not back the warranty, I never obtained any satisfaction when brought in for repair. There are no words to describe the dissatisfaction I feel. I sold this piece of crap as soon as I could, I stuck another dealer who was in search of used cars, thank God for the Covid virus I was able to unload this lemon and not take a bath in losses that during normal times I would have. Hyundai can take their vehicles and put them in a place where the sun doesn’t shine!!

VICTORIA J.

2020 Hyundai Tucson

Verified Owner

09/02/2022

Verified Review

Not happy with brakes

The brakes have been trouble since day 1 with no resolve despite several service visits. I will never purchase a Hyundai again. Customer service was excellent but the truck sucks……….,,,,,,,,,,,……………:::::

Dakota H. responded on 09/06/2022 08:39 AM

We're very sorry to learn of your experience, Victoria. We have created a case and assigned it to one of our corporate representatives. They will be in touch with you to discuss your concerns further. Thank you.

EDUARDO R.

2020 Hyundai Tucson

Verified Owner

09/27/2022

Verified Review

Great

Did the job really enjoyed the drive wish it was hybrid ir electric. Smooth ride and worked very well. Although I cannot and will not recommend the dealership on 4646 S State St, Murray, UT 84107 horrible experience

Recommended

ARTHUR L.

2020 Hyundai Tucson

Verified Owner

02/18/2023

Verified Review

Hyundai - Failing at all levels.

Imagine buying a car meant to get you from point A to point B with a great sounding warranty and some maintenance thrown in as well. Imagine that maintenance plan not being explained to you until the day you spend an hour driving to the dealership who sold you the vehicle only to find out that you then have to pay for the oil because its too early for your change(Even though it was dictated by the dealership when to do the oil changes). Now imagine that you start to enjoy the vehicle even if the dealership mislead you with the maintenance then around 11,000 miles your car exhibits some god awful noises out of the exhaust. Your catalytic converter has somehow failed waaaaaaay shorter than it is to be expected. Now imagine you drive that hour to the dealership only for them to 'visually inspect' this failure and tell you that they've found nothing wrong. Hyundai has failed me each step they could. First with the maintenance. Second with the exhaust. And again when I attempted to contact Hyundai through other routes to get help for the issue - only to be dismissed. They have my money already - why worry. I've since bought a Toyota and love it.

JERALD C.

2020 Hyundai Tucson

Verified Owner

04/01/2023

Verified Review

Made a poor choice

Hyundai has proven itself to be unsupportive of their design and vehicles they sell. The recent debacle with the ignition switch weakness to theft is sufficient to demonstrate this is an inferior brand.

Hyundai Motor America responded on 04/03/2023 08:04 AM

Safety is our top priority; we would like to contact you to discuss your concerns further. Thank you. ^cc

Carlos t.

2020 Hyundai Tucson

04/19/2023

Safety features failure

I purchased a 2021 Tucson , one of the safety features i like are the anti collision sensor as well of the 7 air bag on the interior, unfortunately i was in a accident which results in a total loss, believe it or not non of the airbags was deployed and the anti collision sensor in a medium sensitivity was not working as well. I would not recommend the brand at all. After inspection by Hyundai ingeniers they said that everything works normal lol even with the physical and obvious results. Please think twice before to decide to buy those brand. Also check the recalls that they have are a lot , and some of them related with safety features.

Michael P.

2020 Hyundai Tucson

09/04/2025

Catastrophic Engine Failure at 67,000 Miles

My 2020 Hyundai Tucson's engine died at just 67,000 miles. Hyundai denied my warranty claim, citing "lack of maintenance" even though I provided service records of oil changes I preformed myself. They asked for photos of odometer taken during oil change. They denied my claim when I didn't have any—an impossible and ridiculous requirement clearly designed to let them evade responsibility for their defective engines. Don't just take my word for it. A quick search reveals numerous class-action lawsuits over Hyundai's faulty engines. This is a known, widespread problem they refuse to address honestly. The warranty is a marketing gimmick. It was useless when I needed it most. I am now facing a multi-thousand dollar engine replacement on a four-year-old car. I will be filing complaints with the Better Business Bureau (BBB) and consulting with an attorney. Learn from my mistake: avoid Hyundai.

Hyundai Motor America responded on 09/04/2025 10:09 AM

Hello Michael,

We are really sorry to hear about your experience with your 2020 Tucson. We recommend you to contact our customer care center at (800) 633-5151 for further assistance. Thank you.

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