Charlotte, NC 28273
4.2 miles away
Review for Cadillac Of South Charlotte Body Shop
Cory W. on 11/30/2011
Cory said he has had to bring his vehicle back in 3 times. He said he does not blame this business because his insurance company has a lot to do with the issue. The insurance company told this business to use aftermarket parts that were defective. He was not able to get a loaner vehicle and it took 3 weeks to work on his vehicle when it should have only taken 4 days. He was not 100 percent happy with how they kept him informed because they should have written down that he requested not to use aftermarket parts.
Service Date: 11/16/2011
Review Created: 11/30/2011
This review was collected via phone interview by Customer Research Inc.
Bruce D. at Cadillac Of South Charlotte Body Shop responded on 02/07/2012
I am glad that we were able to work out everything in the end.