BMW of Fairfax Body Shop


Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5rating 4.51

1575 Reviews

92% Would Recommend
Latest Review 5 months ago

David K. on 03/16/2016
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David said the business provided quality customer service.
Category: Collision
Service Date: 03/10/2016
Review Created: 03/16/2016
This review was collected via phone interview by Customer Research Inc.
Sandra W. on 03/16/2016
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Sandra said there was no promise date given. However, they took a long time to finish and gave her no reason why.
Category: Collision
Service Date: 03/10/2016
Review Created: 03/16/2016
This review was collected via phone interview by Customer Research Inc.
Timothy F. on 03/12/2016
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Timothy said the business did a very good job.
Category: Collision
Service Date: 03/05/2016
Review Created: 03/12/2016
This review was collected via phone interview by Customer Research Inc.
Brenda D. on 03/11/2016
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Brenda said Henry does a great job for her and Conrad is so cute. She thanks them both for providing wonderful customer service.
Category: Collision
Service Date: 03/04/2016
Review Created: 03/11/2016
This review was collected via phone interview by Customer Research Inc.
Behnaz J. on 03/10/2016
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Behnaz said they did a beautiful job. They were prompt and on time.
Category: Collision
Service Date: 03/07/2016
Review Created: 03/10/2016
This review was collected via phone interview by Customer Research Inc.
Leslie T. on 03/09/2016
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Leslie said the business could improve their assessment process. They took three more days than expected to complete the paint work. She was called everyday with a message saying that her vehicle would be ready the next day, but it never was.
Category: Collision
Service Date: 02/26/2016
Review Created: 03/09/2016
This review was collected via phone interview by Customer Research Inc.
Charles J. on 03/08/2016
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Charles said the work is done right. There is no second guessing at this facility. The are courteous and treat him right.
Category: Collision
Service Date: 02/29/2016
Review Created: 03/08/2016
This review was collected via phone interview by Customer Research Inc.
Anderson W. on 03/05/2016
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Anderson said he is really happy with the customer service he received.
Category: Collision
Service Date: 02/29/2016
Review Created: 03/05/2016
This review was collected via phone interview by Customer Research Inc.
Teresa T. on 03/05/2016
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Teresa said she had no problems with this business and they kept her updated. She was given an accurate estimate of when the vehicle would be completed.
Category: Collision
Service Date: 02/29/2016
Review Created: 03/05/2016
This review was collected via phone interview by Customer Research Inc.
Wei D. on 03/04/2016
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Wei said the employees of this business did a good job on his vehicle and it is now like new.
Category: Collision
Service Date: 02/18/2016
Review Created: 03/04/2016
This review was collected via phone interview by Customer Research Inc.
Sarah W. on 03/03/2016
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Sarah said they did a great job and everything is perfect. She went online and saw the ratings for this business and decided to have her repairs completed with them.
Category: Collision
Service Date: 02/26/2016
Review Created: 03/03/2016
This review was collected via phone interview by Customer Research Inc.
Shure F. on 03/02/2016
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Shure said she liked the way the business did their work. She was very satisfied and they were great.
Category: Collision
Service Date: 02/29/2016
Review Created: 03/02/2016
This review was collected via phone interview by Customer Research Inc.
Tj S. on 03/02/2016
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Tj said he had no issues with this business and everything was perfect.
Category: Collision
Service Date: 02/29/2016
Review Created: 03/02/2016
This review was collected via phone interview by Customer Research Inc.
Girish P. on 03/01/2016
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Girish said his estimator did very well and he was courteous. He knew what needed to be done to repair the vehicle and even stayed late so he could drop off the vehicle.
Category: Collision
Service Date: 01/29/2016
Review Created: 03/01/2016
This review was collected via phone interview by Customer Research Inc.
William B. on 02/29/2016
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William said when he picked his vehicle up from this business, it smelled heavily of paint and the repair took a lot longer than he anticipated. His vehicle took two weeks longer due to them finding additional damage and a snow storm delay. The daily updates via email or text were very cryptic and they were hard to understand because the verbiage was mechanic friendly.
Category: Collision
Service Date: 01/29/2016
Review Created: 02/29/2016
This review was collected via phone interview by Customer Research Inc.
Stanley M. on 02/27/2016
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Stanley said this business was very prompt and informative. They did an excellent job on the repairs.
Category: Collision
Service Date: 02/18/2016
Review Created: 02/27/2016
This review was collected via phone interview by Customer Research Inc.
Thomas M. on 02/27/2016
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Thomas said this business repaired his vehicle perfectly. They communicated with the insurance company, and the rental vehicle facility was seamless. He said he received daily updates on his vehicle. He would like to compliment Dan, Susie, and Allen for being fantastic.
Category: Collision
Service Date: 02/23/2016
Review Created: 02/27/2016
This review was collected via phone interview by Customer Research Inc.
Wayne M. on 02/27/2016
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Wayne said this business did not give him a promise date, but it took a little longer than expected.
Category: Collision
Service Date: 02/24/2016
Review Created: 02/27/2016
This review was collected via phone interview by Customer Research Inc.
Ronnie D. on 02/27/2016
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Ronnie said the employees at this business did a good job cleaning his vehicle, repairing the body work and he was satisfied. The person who handled the estimate was with Geico, but he was satisfied with that employee. The only issue he had with this facility, was when he picked the vehicle up. Even now, it still has a strong chemical smell in it. He is not sure if it is something to look for when they complete the repairs, but he wanted to make sure they were aware of the smell. It affected him and he drove his other vehicle.
Category: Collision
Service Date: 02/18/2016
Review Created: 02/27/2016
This review was collected via phone interview by Customer Research Inc.
Ilango M. on 02/26/2016
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Ilango said he had to go back so they could repair the caliper that was hanging up, but they took care of it so it was good.
Category: Collision
Service Date: 02/17/2016
Review Created: 02/26/2016
This review was collected via phone interview by Customer Research Inc.
Displaying Review 41 - 60 of 1575 in total