BMW of Fairfax Body Shop

Reviews (1043)

rating 4.4140534rating 4.4140534rating 4.4140534rating 4.4140534rating 4.4140534

Recommend?
89%

8439 Lee Highway
Fairfax , VA 22031
(703) 560-2300
About Full Service BMW collision repair located in Fairfax, VA.
Latest Reviews for BMW of Fairfax Body Shop
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Dao D. in Virginia on 05/16/2014
Dao said they were informative and they did a good job on the repairs.
Category: Collision
Service Date: 05/02/2014
Review Created: 05/16/2014
This review was collected via phone interview by Customer Research Inc.
rating 3rating 3rating 3rating 3rating 3
Recommended?
Yes
Verified by SureCritic
John K. in Virginia on 05/15/2014
John said the vehicle was 2 days later than promised because they painted the wrong bumper, which resulted his insurance company paying $120 more for his rental vehicle.
Category: Collision
Service Date: 05/02/2014
Review Created: 05/15/2014
This review was collected via phone interview by Customer Research Inc.
rating 4rating 4rating 4rating 4rating 4
Recommended?
Yes
Verified by SureCritic
Changnan Y. in Virginia on 05/14/2014
Changnan said when he picked up the vehicle, the business noticed that the front wheel well on the passenger side was not replaced. He had to wait another hour for them finish the repair.
Category: Collision
Service Date: 05/12/2014
Review Created: 05/14/2014
This review was collected via phone interview by Customer Research Inc.
rating 3rating 3rating 3rating 3rating 3
Recommended?
Yes
Verified by SureCritic
Mark T. in Virginia on 05/14/2014
Spoke with Lola. She said the business originally told her the vehicle would be completed in one week and it ended up taking about three weeks. They told her every week that it was going to be completed the following week. Also, during the last 2 weeks of the repair the business stopped staying in touch with her. She ended up having to contact them the remaining 2 weeks of the repairs. Her vehicle was 2 weeks late and the business said it was because her vehicle was stuck in the paint and reassembling departments. The business also told her it was a very unusual time for them in those departments. She was completely satisfied with the quality of all the repair work performed on her vehicle.
Category: Collision
Service Date: 04/25/2014
Review Created: 05/14/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Jamaree C. in Virginia on 05/12/2014
Jamaree said she had great service and the work was done on time. Her vehicle looks fantastic.
Category: Collision
Service Date: 05/06/2014
Review Created: 05/12/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Alfred R. in Virginia on 05/12/2014
Alfred said he thinks they did about as good as they could do. He said his vehicle was not ready when promised because of a painting delay.
Category: Collision
Service Date: 05/06/2014
Review Created: 05/12/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Matthew S. in Virginia on 05/09/2014
Matthew said everything was fine.
Category: Collision
Service Date: 04/25/2014
Review Created: 05/09/2014
This review was collected via phone interview by Customer Research Inc.
rating 4rating 4rating 4rating 4rating 4
Recommended?
Yes
Verified by SureCritic
Nancy D. in Virginia on 05/09/2014
Nancy said the business was good but no one contacted her and let her know why the repairs were completed one day late.
Category: Collision
Service Date: 04/30/2014
Review Created: 05/09/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Jorge C. in Virginia on 05/07/2014
Jorge said this business does quality work.
Category: Collision
Service Date: 04/30/2014
Review Created: 05/07/2014
This review was collected via phone interview by Customer Research Inc.
Ben said the repairs took about two and a half weeks longer than expected. There were several reasons given for the delay including extra parts being ordered.
Category: Collision
Service Date: 04/30/2014
Review Created: 05/07/2014
This review was collected via phone interview by Customer Research Inc.
rating 4rating 4rating 4rating 4rating 4
Recommended?
Yes
Verified by SureCritic
Ebrahim N. in Virginia on 05/07/2014
Ebrahim said he was pretty much happy with the overall experience. The vehicle was delayed three or four days because more damage was found. This business did call to alert him to the delay.
Category: Collision
Service Date: 04/30/2014
Review Created: 05/07/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Ivo Jose P. in Virginia on 05/07/2014
Ivo Jose said this facility was fantastic.
Category: Collision
Service Date: 04/30/2014
Review Created: 05/07/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Jansel M. in Virginia on 05/07/2014
Jansel said this business did a great job and he had no issues. His vehicle was returned to him two days later than promised but he is unsure what caused the delay. He was kept updated, but at first the email updates were a little inaccurate. Once he called the business to get the updates, the email updates were fixed and accurate for the rest of his visit.
Category: Collision
Service Date: 04/25/2014
Review Created: 05/07/2014
This review was collected via phone interview by Customer Research Inc.
rating 4rating 4rating 4rating 4rating 4
Recommended?
Yes
Verified by SureCritic
Dalia C. in Virginia on 05/06/2014
Dalia said they did a great job, but she did not hear from them about when her vehicle would be ready or how the long the repairs would take. She had to call this business in order to receive the information. When she did call this business, they were very helpful. Their customer service was great.
Category: Collision
Service Date: 04/30/2014
Review Created: 05/06/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Michael B. in Virginia on 05/06/2014
Michael said it looks really good and they cleaned out the entire vehicle.
Category: Collision
Service Date: 04/30/2014
Review Created: 05/06/2014
This review was collected via phone interview by Customer Research Inc.
rating 4rating 4rating 4rating 4rating 4
Recommended?
Yes
Verified by SureCritic
Gary R. in Virginia on 05/06/2014
Gary said it was no fault of this facility that the work was delayed. The insurance company had to came out twice to do an appraisal and it ended up taking two weeks just to fix a door.
Category: Collision
Service Date: 04/30/2014
Review Created: 05/06/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
John G. in Virginia on 05/06/2014
John said that the business took a little bit longer completing the repairs than he anticipated because they found additional problems with the vehicle. The work performed was exceptional, they kept him very well updated and all the repairs were done in the promised time frame.
Category: Collision
Service Date: 04/23/2014
Review Created: 05/06/2014
This review was collected via phone interview by Customer Research Inc.
rating 4rating 4rating 4rating 4rating 4
Recommended?
Yes
Verified by SureCritic
Anja E. in Virginia on 05/06/2014
Anja said it took almost three weeks to get her vehicle back. They found additional damage and had to wait for the insurance company for authorization. she chose not to elaborate as to the length of the delay. She was not happy with the excessive time and the fact that her expectations were not met. She was not satisfied with the communication because they could not tell her when her vehicle would be done and kept changing the delivery date.
Category: Collision
Service Date: 04/25/2014
Review Created: 05/06/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Ilango M. in Virginia on 05/06/2014
Ilango said this business does a good job. He said it was a quick repair and did not require updates.
Category: Collision
Service Date: 04/24/2014
Review Created: 05/06/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Vickki J. in Virginia on 04/30/2014
Vickki said they did excellent work and she was pleased with them.
Category: Collision
Service Date: 04/16/2014
Review Created: 04/30/2014
This review was collected via phone interview by Customer Research Inc.
Displaying Review 41 - 60 of 1043 in total
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