BMW of Fairfax Body Shop

Reviews (1054)

rating 4.414418rating 4.414418rating 4.414418rating 4.414418rating 4.414418

Recommend?
89%

8439 Lee Highway
Fairfax , VA 22031
(703) 560-2300
About Full Service BMW collision repair located in Fairfax, VA.
Latest Reviews for BMW of Fairfax Body Shop
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Ericka L. in Virginia on 05/29/2014
Ericka said this business was prompt and they took care of all the paperwork. The vehicle was delayed a couple of days because of the insurance company.
Category: Collision
Service Date: 05/15/2014
Review Created: 05/29/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Marsha W. in Virginia on 05/28/2014
Marsha said this business was very accommodating and very friendly.
Category: Collision
Service Date: 05/23/2014
Review Created: 05/28/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Katrina W. in Virginia on 05/28/2014
Katrina said the service was easy and she did not have any problems with the business.
Category: Collision
Service Date: 05/23/2014
Review Created: 05/28/2014
This review was collected via phone interview by Customer Research Inc.
rating 3rating 3rating 3rating 3rating 3
Recommended?
No
Verified by SureCritic
Sumen K. in Virginia on 05/28/2014
Sumen said he had to really push them to get the work done. It was promised in 8 days, but took 2 weeks without a reason. His vehicle was not properly cleaned and it is still not properly cleaned. The insurance company warned him this business has delays, but he expected they would be quicker. He dropped his vehicle off on Monday, but did not receive the estimate until Tuesday. He was told they had too many vehicles to take care of. He could have dropped off his vehicle on Tuesday and saved the insurance company rental fees. One of the guys would take his calls, but the other one would not. He chose not to be more specific. They were not communicating with him. He would not recommend for these reasons.
Category: Collision
Service Date: 05/23/2014
Review Created: 05/28/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Soo K. in Virginia on 05/28/2014
Soo said they were all about getting the work done.
Category: Collision
Service Date: 05/21/2014
Review Created: 05/28/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Rafael M. in Virginia on 05/24/2014
Rafael said he was very happy with the service at this business.
Category: Collision
Service Date: 05/14/2014
Review Created: 05/24/2014
This review was collected via phone interview by Customer Research Inc.
rating 4rating 4rating 4rating 4rating 4
Recommended?
Yes
Verified by SureCritic
Jean N. in Virginia on 05/24/2014
Jean said they did not tell him the unspecified part they ordered is not the same color, but is similar.
Category: Collision
Service Date: 05/14/2014
Review Created: 05/24/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Raymond I. in Virginia on 05/23/2014
Raymond said they did a good job.
Category: Collision
Service Date: 05/14/2014
Review Created: 05/23/2014
This review was collected via phone interview by Customer Research Inc.
rating 2rating 2rating 2rating 2rating 2
Recommended?
No
Verified by SureCritic
James D. in Virginia on 05/23/2014
James said this business gave him an unreliable estimate on the timeframe for his vehicle's repair. He was originally told his vehicle would be completed on a Friday but it took a week longer and he was not given a reason for the delay. He said he thinks the repair was delayed because they wanted more money from the insurance company. The person who prepared his estimate was nice but not accurate on the time frame. Enterprise provided a terrible experience and was not up to the standards that he said he feels should be extended to him as a BMW owner. He will not return to this business if they do not find a solution to the problems he had with Enterprise. He will not recommend them for reasons stated.
Category: Collision
Service Date: 05/16/2014
Review Created: 05/23/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Vikram K. in Virginia on 05/23/2014
Vikram said everything went as expected. He waited one additional week for his vehicle because of the insurance company having to approve the repairs.
Category: Collision
Service Date: 05/16/2014
Review Created: 05/23/2014
This review was collected via phone interview by Customer Research Inc.
rating 4rating 4rating 4rating 4rating 4
Recommended?
Yes
Verified by SureCritic
Debra C. in Virginia on 05/22/2014
Debra said when she arrived to pickup the vehicle no one was available. A man came out of his office and told her someone would be with her shortly and returned back to his office. After a second customer arrived he then went out of his office into the facility. Then someone else arrived to help both customers. Only when the vehicle was completed was she was called, so she was not kept informed during the repair.
Category: Collision
Service Date: 05/16/2014
Review Created: 05/22/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Dao D. in Virginia on 05/16/2014
Dao said they were informative and they did a good job on the repairs.
Category: Collision
Service Date: 05/02/2014
Review Created: 05/16/2014
This review was collected via phone interview by Customer Research Inc.
rating 3rating 3rating 3rating 3rating 3
Recommended?
Yes
Verified by SureCritic
John K. in Virginia on 05/15/2014
John said the vehicle was 2 days later than promised because they painted the wrong bumper, which resulted his insurance company paying $120 more for his rental vehicle.
Category: Collision
Service Date: 05/02/2014
Review Created: 05/15/2014
This review was collected via phone interview by Customer Research Inc.
rating 4rating 4rating 4rating 4rating 4
Recommended?
Yes
Verified by SureCritic
Changnan Y. in Virginia on 05/14/2014
Changnan said when he picked up the vehicle, the business noticed that the front wheel well on the passenger side was not replaced. He had to wait another hour for them finish the repair.
Category: Collision
Service Date: 05/12/2014
Review Created: 05/14/2014
This review was collected via phone interview by Customer Research Inc.
rating 3rating 3rating 3rating 3rating 3
Recommended?
Yes
Verified by SureCritic
Mark T. in Virginia on 05/14/2014
Spoke with Lola. She said the business originally told her the vehicle would be completed in one week and it ended up taking about three weeks. They told her every week that it was going to be completed the following week. Also, during the last 2 weeks of the repair the business stopped staying in touch with her. She ended up having to contact them the remaining 2 weeks of the repairs. Her vehicle was 2 weeks late and the business said it was because her vehicle was stuck in the paint and reassembling departments. The business also told her it was a very unusual time for them in those departments. She was completely satisfied with the quality of all the repair work performed on her vehicle.
Category: Collision
Service Date: 04/25/2014
Review Created: 05/14/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Jamaree C. in Virginia on 05/12/2014
Jamaree said she had great service and the work was done on time. Her vehicle looks fantastic.
Category: Collision
Service Date: 05/06/2014
Review Created: 05/12/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Alfred R. in Virginia on 05/12/2014
Alfred said he thinks they did about as good as they could do. He said his vehicle was not ready when promised because of a painting delay.
Category: Collision
Service Date: 05/06/2014
Review Created: 05/12/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Matthew S. in Virginia on 05/09/2014
Matthew said everything was fine.
Category: Collision
Service Date: 04/25/2014
Review Created: 05/09/2014
This review was collected via phone interview by Customer Research Inc.
rating 4rating 4rating 4rating 4rating 4
Recommended?
Yes
Verified by SureCritic
Nancy D. in Virginia on 05/09/2014
Nancy said the business was good but no one contacted her and let her know why the repairs were completed one day late.
Category: Collision
Service Date: 04/30/2014
Review Created: 05/09/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Jorge C. in Virginia on 05/07/2014
Jorge said this business does quality work.
Category: Collision
Service Date: 04/30/2014
Review Created: 05/07/2014
This review was collected via phone interview by Customer Research Inc.
Displaying Review 41 - 60 of 1054 in total
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