BMW of Fairfax Body Shop

Reviews (967)

rating 4.43324rating 4.43324rating 4.43324rating 4.43324rating 4.43324

Recommend?
90%

8439 Lee Highway
Fairfax , VA 22031
(703) 560-2300
About Full Service BMW collision repair located in Fairfax, VA.
Latest Reviews for BMW of Fairfax Body Shop
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Vikramjit said he was very happy with the way they took care of his vehicle. They also made the arrangements for his rental and took care of the insurance part.
Category: Collision
Service Date: 02/26/2014
Review Created: 02/28/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Shervin R. in Virginia on 02/26/2014
Shervin said he is very happy with the repairs so far.
Category: Collision
Service Date: 02/20/2014
Review Created: 02/26/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Victor T. in Virginia on 02/26/2014
Victor said he had no issues with them. They did a good job. He had a free loaner vehicle.
Category: Collision
Service Date: 02/12/2014
Review Created: 02/26/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Keyonna J. in Maryland on 02/21/2014
Keyonna said she was happy with the service.
Category: Collision
Service Date: 02/19/2014
Review Created: 02/21/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Sheng L. in Virginia on 02/19/2014
Shang said he was satisfied with the whole process. His experience was very good, the facility did a fine job and they were excellent.
Category: Collision
Service Date: 02/17/2014
Review Created: 02/19/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Maria R. in Virginia on 02/12/2014
Maria said the people were very responsive and very informative. She likes the tracking system that informs her about the status of the repair.
Category: Collision
Service Date: 01/31/2014
Review Created: 02/12/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Olsen O. in Virginia on 02/10/2014
Spoke with Annette. She said they did a great job and the communication was great. She said she liked that they were able to move her vehicle to the service center in such a timely manner.
Category: Collision
Service Date: 01/31/2014
Review Created: 02/10/2014
This review was collected via phone interview by Customer Research Inc.
rating 4rating 4rating 4rating 4rating 4
Recommended?
Yes
Verified by SureCritic
Laura G. in Virginia on 02/07/2014
Laura said this business did great work but pushed back her promise date 4 times. They told her they had to order more parts and another delay was because the weather was too cold to paint the vehicle. She was very satisfied with everything except how long the process took.
Category: Collision
Service Date: 01/30/2014
Review Created: 02/07/2014
This review was collected via phone interview by Customer Research Inc.
rating 4rating 4rating 4rating 4rating 4
Recommended?
Yes
Verified by SureCritic
John M. in Virginia on 02/07/2014
John said when he picked up his vehicle the lock was not working. When he called this business, they came out and fixed it immediately. The text messages he received were cut off so he only received half of the messages.
Category: Collision
Service Date: 01/30/2014
Review Created: 02/07/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Kimberly W. in Virginia on 02/07/2014
Kimberly said this business made everything super easy. The representative she worked with was very helpful. She waited one additional week but she was not given a reason for the delay.
Category: Collision
Service Date: 01/31/2014
Review Created: 02/07/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
David V. in Virginia on 02/07/2014
David said this business was very courteous and answered all of his questions. He was very pleased with them.
Category: Collision
Service Date: 02/04/2014
Review Created: 02/07/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Walter A. in Virginia on 02/06/2014
Walter said everything was done on time and he didn't have to wait.
Category: Collision
Service Date: 01/31/2014
Review Created: 02/06/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Annette K. in Virginia on 02/05/2014
Annette said she has never gone back to this business with a complaint.
Category: Collision
Service Date: 01/30/2014
Review Created: 02/05/2014
This review was collected via phone interview by Customer Research Inc.
rating 4rating 4rating 4rating 4rating 4
Recommended?
Yes
Verified by SureCritic
Sarah T. in Virginia on 02/05/2014
Sarah said they kept changing the promise date, she expected to have her vehicle in two weeks and it took almost a month they told the delay was due to them having to order parts and also waiting to hear from the insurance.
Category: Collision
Service Date: 01/30/2014
Review Created: 02/05/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Matthew C. in Virginia on 01/31/2014
Matthew said this business repaired his vehicle quickly with no problems.
Category: Collision
Service Date: 01/29/2014
Review Created: 01/31/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Dee D. in Virginia on 01/30/2014
Dee said everything went smoothly and the quote was accurate. She is not sure how many additional days she had to wait for her vehicle, but it was snowing a lot. She didn't mind that it took a long time.
Category: Collision
Service Date: 01/21/2014
Review Created: 01/30/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Raynard W. in Virginia on 01/28/2014
Raynard said they did a good job.
Category: Collision
Service Date: 01/20/2014
Review Created: 01/28/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Rolf said he got his vehicle back three days late, but it wasn't this business' fault. He said they thought they could reset a module, but they ended up having to replace it and it caused a delay. He was constantly kept informed about the repairs by email and texting. The person who prepared his estimate was very careful to include everything.
Category: Collision
Service Date: 01/22/2014
Review Created: 01/27/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Alice L. in Virginia on 01/27/2014
Alice said they did a good job.
Category: Collision
Service Date: 01/17/2014
Review Created: 01/27/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Lance F. in Virginia on 01/27/2014
Lance said he did not have any trouble and they kept in contact with his insurance company. The repair took about two weeks longer than promised because they found additional damage and the insurance company had to approve the repair.
Category: Collision
Service Date: 01/20/2014
Review Created: 01/27/2014
This review was collected via phone interview by Customer Research Inc.
Displaying Review 41 - 60 of 967 in total
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