BMW of Fairfax Body Shop

Reviews (1124)

rating 4.4157633rating 4.4157633rating 4.4157633rating 4.4157633rating 4.4157633

Recommend?
89%

8439 Lee Highway
Fairfax , VA 22031
(703) 560-2300
About Full Service BMW collision repair located in Fairfax, VA.
Latest Reviews for BMW of Fairfax Body Shop
rating 3rating 3rating 3rating 3rating 3
Recommended?
Yes
Verified by SureCritic
Joseph L. in Virginia on 08/06/2014
Joseph said this business did a good job. Jojan, his service advisor, quit a week into the job and did not finish the paperwork. It took 3 extra weeks for someone to pick up his paperwork and finish his vehicle.
Category: Collision
Service Date: 07/31/2014
Review Created: 08/06/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Kevin L. in Virginia on 08/04/2014
Kevin said it took 2 days for them to take the vehicle in. There was no promised time.
Category: Collision
Service Date: 07/30/2014
Review Created: 08/04/2014
This review was collected via phone interview by Customer Research Inc.
rating 3rating 3rating 3rating 3rating 3
Recommended?
No
Verified by SureCritic
Martin B. in Virginia on 08/02/2014
Martin said the customer service at the business was good but the quality of work was not done to his satisfaction. The windssheild washer stopped working, his brakes still shudder when he brakes, and his trim panel for the convertible does not come up. He took his vehicle back in for the windshield washer but was informed it would cost $500. He plans to take his vehicle to a different facility due to these issues. He would not recommend this business due to this experience.
Category: Collision
Service Date: 07/24/2014
Review Created: 08/02/2014
This review was collected via phone interview by Customer Research Inc.
rating 4rating 4rating 4rating 4rating 4
Recommended?
Yes
Verified by SureCritic
Rudy J. in Virginia on 08/02/2014
Rudy said he had to return his vehicle because there was overspray on the glass and there was a blemish that was not there before. He was also surprised that the business did not use BMW paint products.
Category: Collision
Service Date: 07/28/2014
Review Created: 08/02/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Jason W. in Virginia on 08/01/2014
Jason said the business was efficient and really took good care of him.
Category: Collision
Service Date: 07/30/2014
Review Created: 08/01/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Samantha P. in Virginia on 07/31/2014
Samantha said the service was good.
Category: Collision
Service Date: 06/30/2014
Review Created: 07/31/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Mark L. in Virginia on 07/31/2014
Mark said that the job itself was done well. It took over a week for simple bumper repair. There was a miscommunication between this business and the insurance company but it was all taken care of when he called the insurance company and sorted it out. His vehicle was ready a few days later than promised due to the insurance company mix up.
Category: Collision
Service Date: 07/28/2014
Review Created: 07/31/2014
This review was collected via phone interview by Customer Research Inc.
rating 4rating 4rating 4rating 4rating 4
Recommended?
Yes
Verified by SureCritic
Sara A. in Virginia on 07/31/2014
Sara said her vehicle was five days later than promised because of the Geico adjuster taking his time to prepare the estimate. Also, she was not satisfied with this business's communication because it was pretty hard to contact them on the phone.
Category: Collision
Service Date: 07/24/2014
Review Created: 07/31/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Wade W. in Virginia on 07/31/2014
Wade said this business finished his vehicle on time and the work was done well. The service manager was great. Every time he goes to this business he never has any problems.
Category: Collision
Service Date: 07/24/2014
Review Created: 07/31/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Peter P. in Virginia on 07/31/2014
Peter said he likes to work with the manager at this business.
Category: Collision
Service Date: 07/28/2014
Review Created: 07/31/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Mase I. in Virginia on 07/30/2014
Mase said it was easy to work with the business and he was happy with the quality of the work.
Category: Collision
Service Date: 07/28/2014
Review Created: 07/30/2014
This review was collected via phone interview by Customer Research Inc.
Spoke with Maihan. He said everyone was very friendly, helpful and professional. They had good customer service.
Category: Collision
Service Date: 07/28/2014
Review Created: 07/30/2014
This review was collected via phone interview by Customer Research Inc.
rating 4rating 4rating 4rating 4rating 4
Recommended?
Yes
Verified by SureCritic
Katheryn P. in Virginia on 07/28/2014
Katheryn said when she picked up her vehicle the exterior looked fine. The interior was coated with prints, dust, and dirt on everything left by an employee. They did not even clean anything out of it. They spent an extra 3 days on it, and all 3 days they gave her the same reason. It was still being painted, getting a deep clean, and waiting for the paint to dry. They kept telling her it was not ready and they were going back and forth. She did get emails and texts, but when she telephoned for follow ups, they told her they would telephone her back in 30 minutes. They never returned her telephone calls, she always had to be the one to contact them. She would recommend them but only based on their work.
Category: Collision
Service Date: 07/21/2014
Review Created: 07/28/2014
This review was collected via phone interview by Customer Research Inc.
rating 4rating 4rating 4rating 4rating 4
Recommended?
Yes
Verified by SureCritic
Paige M. in Virginia on 07/28/2014
Paige said there was conflicting information when she scheduled her appointment for Friday. When she arrived, a woman told her they did not work on vehicles over the weekend. Another employee stepped in and told her they do. She was satisfied with being updated, except they didn't call when her vehicle was ready.
Category: Collision
Service Date: 07/22/2014
Review Created: 07/28/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Karen W. in Virginia on 07/25/2014
Spoke with Mike. He said everything went extremely well. His vehicle looks very good. He said he and Karen are both extremely happy with the work this business did.
Category: Collision
Service Date: 07/17/2014
Review Created: 07/25/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Monica M. in Virginia on 07/24/2014
Spoke with Claudia. She said the gentleman in charge was very helpful, honest and explained everything to her. The vehicle was one week late because they were waiting on parts.
Category: Collision
Service Date: 07/21/2014
Review Created: 07/24/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Ankica B. in Virginia on 07/24/2014
Ankica said they did a great job and it was done quickly.
Category: Collision
Service Date: 07/10/2014
Review Created: 07/24/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Kevin V. in Virginia on 07/24/2014
Kevin said this facility did a good job for a fair price.
Category: Collision
Service Date: 07/15/2014
Review Created: 07/24/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Rc G. in Virginia on 07/24/2014
RC said everything was fine. He has to go back for a little piece to be put on but everything is good.
Category: Collision
Service Date: 07/17/2014
Review Created: 07/24/2014
This review was collected via phone interview by Customer Research Inc.
rating 3rating 3rating 3rating 3rating 3
Recommended?
Yes
Verified by SureCritic
Mykhael K. in Colorado on 07/14/2014
Mykhael said the service manager was great and he loves this business but he did not appreciate parts not being ready and receiving numerous text messages and emails telling him that his vehicle was ready when it was not. He then received more text messages and emails ten days after he got his vehicle back. This was a grave software error on their behalf.
Category: Collision
Service Date: 06/30/2014
Review Created: 07/14/2014
This review was collected via phone interview by Customer Research Inc.
Displaying Review 61 - 80 of 1124 in total
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