BMW of Fairfax Body Shop

Reviews (1208)

rating 4.4394842rating 4.4394842rating 4.4394842rating 4.4394842rating 4.4394842

Recommend?
90%

8439 Lee Highway
Fairfax , VA 22031
(703) 560-2300
About Full Service BMW collision repair located in Fairfax, VA.
Latest Reviews for BMW of Fairfax Body Shop
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Michael said they did a fantastic job.
Category: Collision
Service Date: 11/28/2014
Review Created: 12/04/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Valla G. in Virginia on 12/03/2014
Valla said the service was good.
Category: Collision
Service Date: 11/28/2014
Review Created: 12/03/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Rakesh R. in Virginia on 12/01/2014
Spoke with Geeta. She said the service was done accordingly.
Category: Collision
Service Date: 11/20/2014
Review Created: 12/01/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
John J. in Virginia on 12/01/2014
John said they did the repair in the time quoted and it looks good.
Category: Collision
Service Date: 11/24/2014
Review Created: 12/01/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Leslie W. in Virginia on 12/01/2014
Leslie said Henry was great and he kept her very well informed. She ended up paying $130 extra for the repairs because there was some confusion with the estimate. The business ended up refunding her money because it was a mistake made on their end. She said she was very happy. She chose the facility because it was BMW authorized.
Category: Collision
Service Date: 11/22/2014
Review Created: 12/01/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Paul C. in Virginia on 12/01/2014
Paul said he had a good experience. He went to the business to get something installed on his vehicle, they did it correctly. The customer service he received from Henry was exceptional.
Category: Collision
Service Date: 11/21/2014
Review Created: 12/01/2014
This review was collected via phone interview by Customer Research Inc.
rating 1rating 1rating 1rating 1rating 1
Recommended?
No
Verified by SureCritic
Steven L. in Virginia on 11/26/2014
Steven said he was overall disappointed with the business and is no longer going to be a repeat customer due to the quality of the repairs. They did not take a comprehensive approach on the vehicle. They had fixed the body repairs but did not fix any of the needed mechanical repairs. When the business called him to pick up his vehicle it was not ready. He did not specify the length of the delay or the reason for it. The updates were fine but the information was off. The estimator was off on two occasions. He chose not to elaborate further. The staff was friendly. He was not satisfied with the communication for the reasons mentioned. He would not recommend them for the reasons mentioned.
Category: Collision
Service Date: 11/14/2014
Review Created: 11/26/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Merton C. in Virginia on 11/25/2014
Merton said the staff was friendly and courteous.
Category: Collision
Service Date: 11/14/2014
Review Created: 11/25/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Paul K. in Virginia on 11/24/2014
Spoke with Paul's wife. She said her overall experience was excellent. Danny does great work and she always has a good experience with him.
Category: Collision
Service Date: 11/10/2014
Review Created: 11/24/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Khalid U. in Virginia on 11/21/2014
Khalid said they did a fantastic job and it was done on time. He said he thinks the affiliated service center is the worse place he has ever been but chose not to elaborate further.
Category: Collision
Service Date: 11/14/2014
Review Created: 11/21/2014
This review was collected via phone interview by Customer Research Inc.
rating 4rating 4rating 4rating 4rating 4
Recommended?
Yes
Verified by SureCritic
Prithvi M. in Virginia on 11/20/2014
Prithvi said everything was satisfactory and he has no issues with them.
Category: Collision
Service Date: 11/11/2014
Review Created: 11/20/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Katherine said this business was fine. They did a great job.
Category: Collision
Service Date: 11/14/2014
Review Created: 11/19/2014
This review was collected via phone interview by Customer Research Inc.
rating 4rating 4rating 4rating 4rating 4
Recommended?
Yes
Verified by SureCritic
Steffen K. in Virginia on 11/17/2014
Steffen said the business did a good job. However, there was a cover for the engine laying loosely in his trunk. He had to fix that himself.
Category: Collision
Service Date: 11/10/2014
Review Created: 11/17/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Kenneth C. in Virginia on 11/17/2014
Kenneth said he is happy with how his vehicle turned out. They kept him informed and they were prompt.
Category: Collision
Service Date: 11/11/2014
Review Created: 11/17/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Oithip B. in Virginia on 11/12/2014
Oithip said this business provided good service.
Category: Collision
Service Date: 11/07/2014
Review Created: 11/12/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Xiaodong said this business was very good. He had no questions or doubts about the service.
Category: Collision
Service Date: 11/04/2014
Review Created: 11/10/2014
This review was collected via phone interview by Customer Research Inc.
rating 3rating 3rating 3rating 3rating 3
Recommended?
Yes
Verified by SureCritic
Anthony D. in Virginia on 11/06/2014
Anthony said the business had his vehicle for over two months and the repairs still are not finished. They had him come pick up his vehicle until the arm rest for the door came in. He was supposed to receive a call and still is waiting on it a month and a half later. They lost the valve stems to his tires and the remote to his gate at his home. He does not remember being given a promise date but the business is still not finished with his vehicle. He was not satisfied with the communication because it has been a month and a half since anyone from the business has spoken with him regarding the repair. He would also like to know about reimbursement for the replacement of his remote to his home gate.
Category: Collision
Service Date: 10/31/2014
Review Created: 11/06/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Andre E. in Virginia on 11/06/2014
Spoke with Eric. He said they did an excellent job and it was fast. The communication was very good. His vehicle was not ready when promised because after they got into it, they found some underlying repairs that needed to be done. His vehicle was a week late but it was not their fault. They always do good work.
Category: Collision
Service Date: 10/30/2014
Review Created: 11/06/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
William O. in Virginia on 11/06/2014
William said this business was quick. They were able to fix his vehicle the same day and at the price quoted in the estimate.
Category: Collision
Service Date: 10/31/2014
Review Created: 11/06/2014
This review was collected via phone interview by Customer Research Inc.
rating 3rating 3rating 3rating 3rating 3
Recommended?
No
Salvatore said he did not receive the level of service he is used to. He was not satisfied with their attitude about paying for the work up front without even seeing the vehicle first. He was somewhat satisfied with the staff because it was like going to a fast food restaurant. He was not satisfied with the communication because of the reasons mentioned. He would not recommend this business to others because of this experience. He would not go back to them.
Category: Collision
Service Date: 10/25/2014
Review Created: 11/04/2014
This review was collected via phone interview by Customer Research Inc.
Displaying Review 61 - 80 of 1208 in total
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