BMW of Fairfax Body Shop

Reviews (1071)

rating 4.4164666rating 4.4164666rating 4.4164666rating 4.4164666rating 4.4164666

Recommend?
90%

8439 Lee Highway
Fairfax , VA 22031
(703) 560-2300
About Full Service BMW collision repair located in Fairfax, VA.
Latest Reviews for BMW of Fairfax Body Shop
Jerry said this business did not do a one hundred percent job. He had to take his vehicle back to them because he got a warning light that a light bulb was out. He soon found out the driver side rear door handle light was not showing because it was pushed back. They fixed the light but since he had to take it back, it represented a lack of quality control. He waited an additional two days for his vehicle because they were still painting it.
Category: Collision
Service Date: 03/31/2014
Review Created: 04/09/2014
This review was collected via phone interview by Customer Research Inc.
rating 3rating 3rating 3rating 3rating 3
Recommended?
No
Verified by SureCritic
Paras K. in Virginia on 04/07/2014
Paras said it took a month and 3 days to get his vehicle repaired. She borrowed someone else's vehicle during that time. It was supposed to be ready in a week instead. She was told some of the management was out of town. She called to see what was happening. The vehicle wasn't fixed right when she got it back because the battery indicator light came on. She waited about 3 hours to have it fixed. Overall, it was a horrible experience. She didn't appreciate the delays and she had to keep following up, which she said frustrated her. She wouldn't recommend them because it was a bad experience. They need to keep customers informed and they need to provide a loaner vehicle if a delay happens.
Category: Collision
Service Date: 03/28/2014
Review Created: 04/07/2014
This review was collected via phone interview by Customer Research Inc.
rating 3rating 3rating 3rating 3rating 3
Recommended?
No
Verified by SureCritic
Khatrina H. in Virginia on 04/07/2014
Khatrina said the body work on the driver side isn't matching the other side of the vehicle. There was a 2 week delay due to them having a problem with the sensors. The communication was excellent but it wasn't accurate. She will not recommend the business due to the reasons mentioned previously.
Category: Collision
Service Date: 03/28/2014
Review Created: 04/07/2014
This review was collected via phone interview by Customer Research Inc.
rating 3rating 3rating 3rating 3rating 3
Recommended?
Yes
Verified by SureCritic
Albert C. in Virginia on 04/04/2014
Albert said they kept pushing back the ready date. His vehicle was ready three business days later than expected because they had to order a radiator. It was hard to reach the mechanic. He would call and the receptionist told him he would be called back, but was not.
Category: Collision
Service Date: 03/28/2014
Review Created: 04/04/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Solomon T. in Virginia on 04/04/2014
Solomon said the vehicle really looks good. They went above and beyond. When they noticed the vehicle leaking oil they had the service department take care of the leak. The oil leak was fixed within the warranty. The vehicle was delayed two to three weeks. There was an issue getting parts due to the weather. Also, additional damages were found. They had to wait for a supplementary invoice from the insurance company.
Category: Collision
Service Date: 03/14/2014
Review Created: 04/04/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Sudiba C. in Virginia on 04/04/2014
Sudiba said the repair work was good and her vehicle is running well. The price was a bit high but the staff was nice and friendly.
Category: Collision
Service Date: 03/21/2014
Review Created: 04/04/2014
This review was collected via phone interview by Customer Research Inc.
Tin said that everything went smoothly and they were informative.
Category: Collision
Service Date: 03/28/2014
Review Created: 04/03/2014
This review was collected via phone interview by Customer Research Inc.
rating 1rating 1rating 1rating 1rating 1
Recommended?
No
Verified by SureCritic
Roberto M. in Virginia on 04/03/2014
Roberto said There is paint dripping under the hood and the front grill was supposed to be replaced with the original one and it was not. He is very unhappy with the fact that his due date was changed at least four different times. It was ready two weeks after the initial date he was given. He was given so many excuses that he could not keep up with them. He finally got mad and they gave him his vehicle back. He had to get the rental back before he was going to have to pay for it. They offered to pay for it but that was not the point. His estimate was revised twice. He had to make all the calls and they were not returned. When he called the lady at the front desk and asked to speak with Ritchie, she thought she had put him on hold but she did not so he heard her talking to him. She then got back on the phone and told him that Ritchie was out of the office. He called her out and told her he heard her talking to him. He will not recommend them due to this experience.
Category: Collision
Service Date: 03/28/2014
Review Created: 04/03/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Suparno B. in Maryland on 04/02/2014
Suparno said this business did an outstanding job on his vehicle.
Category: Collision
Service Date: 03/28/2014
Review Created: 04/02/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Brian S. in Virginia on 04/02/2014
Brian said this business did a very good job. Waiting for parts delayed his vehicle by a few days.
Category: Collision
Service Date: 03/31/2014
Review Created: 04/02/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
John S. in Virginia on 04/02/2014
John said they did a good job. He was not given a time frame for completion of the work on his vehicle.
Category: Collision
Service Date: 03/14/2014
Review Created: 04/02/2014
This review was collected via phone interview by Customer Research Inc.
Martin said the quality of the service was good but the repairs took three to four days longer than expected. He stated that the fault fell on the insurance company's slow response.
Category: Collision
Service Date: 03/20/2014
Review Created: 04/02/2014
This review was collected via phone interview by Customer Research Inc.
rating 2rating 2rating 2rating 2rating 2
Recommended?
No
Verified by SureCritic
Gregory B. in Virginia on 04/02/2014
Gregory said the length of time this business had the vehicle was much longer than promised. The repair took 35 days. The vehicle was returned with a light that did not work properly. Gregory took the vehicle to another business and had them repair the light. Nothing was wrong with the light but it was not plugged in. This business was supposed to do an alignment but this was not done and the same business that repaired the light also performed the alignment. The promise time was two weeks and it was late by a little more than two weeks. This business did not call to alert Gregory to a delay.They gave varying reasons why the vehicle was not ready. This business would tell him the vehicle was ready and he could pick it up the next day, but when the time came the vehicle would not be ready and another reason would be given for a delay. This was repeated and causes for the delay began to sound untruthful. He became irritated with this. Gregory initiated phone calls to this business for updates and he was able to talk to personnel. He would not recommend this business because of the lateness of the vehicle and the workmanship issues.
Category: Collision
Service Date: 03/24/2014
Review Created: 04/02/2014
This review was collected via phone interview by Customer Research Inc.
rating 4rating 4rating 4rating 4rating 4
Recommended?
Yes
Verified by SureCritic
David L. in Virginia on 04/02/2014
David said his only problem was he asked the business to buff his rims and they did not do it. It was a slight miscommunication.
Category: Collision
Service Date: 03/20/2014
Review Created: 04/02/2014
This review was collected via phone interview by Customer Research Inc.
rating 4rating 4rating 4rating 4rating 4
Recommended?
Yes
Veerayuoh said they did a pretty good job, but the representative was ill and on sick leave, and they did not update him very much. Therefore, he was not kept informed during the repair process. Later on, he was informed.
Category: Collision
Service Date: 03/13/2014
Review Created: 04/01/2014
This review was collected via phone interview by Customer Research Inc.
Suspicious
I had a very negative experience with Fairfax BMW and don't understand why there are so many positive reviews here vs other review sites, which include lots of negative reviews
Service Date: 03/14/2014
Review Created: 03/27/2014 08:01 AM
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Malik S. in Virginia on 03/27/2014
Malik said the people were very nice. There is something wrong with the bumper but he has talked with the business regarding the issue.
Category: Collision
Service Date: 03/21/2014
Review Created: 03/27/2014
This review was collected via phone interview by Customer Research Inc.
rating 4rating 4rating 4rating 4rating 4
Recommended?
Yes
Verified by SureCritic
Tae Y. in Virginia on 03/27/2014
Tae said the staff at this business was great and everything they did was great. He said he was frustrated with their organization and communication. He was contacted to let him know his product was ready but when he arrived he found out they had made a mistake and it was not ready. He waited one hour longer due to their miscommunication internally. He was not kept informed since they told him his product would be ready on Friday but he never got a call from them on that day. He contacted them and found out it would be ready on Monday. He was not satisfied with the communication.
Category: Collision
Service Date: 03/24/2014
Review Created: 03/27/2014
This review was collected via phone interview by Customer Research Inc.
Elvis said they were very helpful at this business. He found scratches on his vehicle when he got it back that were not there before. They did a touch up job on those scratches.
Category: Collision
Service Date: 03/21/2014
Review Created: 03/27/2014
This review was collected via phone interview by Customer Research Inc.
rating 2rating 2rating 2rating 2rating 2
Recommended?
No
Verified by SureCritic
Marissa S. in Virginia on 03/26/2014
Marissa said the work this business did was fantastic, but there were a lot of customer service issues. Her husband pre-arranged a pick up time with this business. He waited for 30 minutes and could not get a hold of anyone at the business, so he ended up walking to them. She took her vehicle in to them on Monday. On Tuesday the insurance company came to this facility to inspect the vehicle. The business could not locate her vehicle or her paperwork. No one at the facility knew anything about her vehicle or what was going on. They told her the vehicle would be done on Wednesday, but it was not done until Thursday due to weather and communication issues. This business did not contact her when her vehicle was ready. She had to call to receive updates on the status of her vehicle. She is unsure if she is satisfied with the way she was treated by the personnel for the reasons mentioned. Every time her husband would call them, he could only speak with the person who answered the phone. He was never connected with anyone else, he waited on hold each time. It is very unlikely she would recommend this shop to others for the reasons mentioned.
Category: Collision
Service Date: 03/21/2014
Review Created: 03/26/2014
This review was collected via phone interview by Customer Research Inc.
Displaying Review 101 - 120 of 1071 in total
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