BMW of Fairfax Body Shop


Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5rating 4.51

1575 Reviews

92% Would Recommend
Latest Review 5 months ago

Shangwu Q. on 12/24/2015
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Shangwu said the business provided very good service.
Category: Collision
Service Date: 12/21/2015
Review Created: 12/24/2015
This review was collected via phone interview by Customer Research Inc.
Wayne H. on 12/24/2015
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Wayne said the employees at this business did a good job providing service. They were prompt and communicative.
Category: Collision
Service Date: 12/21/2015
Review Created: 12/24/2015
This review was collected via phone interview by Customer Research Inc.
Shamim T. on 12/22/2015
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Spoke with Lee. He said that this business was very professional and did a good job replacing the parts.
Category: Collision
Service Date: 12/14/2015
Review Created: 12/22/2015
This review was collected via phone interview by Customer Research Inc.
Willie J. on 12/22/2015
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Willie said this business did a very good job. The staff was very courteous and professional.
Category: Collision
Service Date: 12/11/2015
Review Created: 12/22/2015
This review was collected via phone interview by Customer Research Inc.
Abhishek S. on 12/21/2015
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Abhishek said he did not have any issues with this business.
Category: Collision
Service Date: 12/14/2015
Review Created: 12/21/2015
This review was collected via phone interview by Customer Research Inc.
Xiao C. on 12/21/2015
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Xiao said this business did a wonderful job on the exterior work of her vehicle. She said Susie was very knowledgeable, and gave really good customer service. Someone was inside of her vehicle and messed up her panel. She asked why this happened because the repair work was for the bumper, but was not given an answer. She was very dissatisfied that the business could not tell her who was inside the vehicle and for what reason.
Category: Collision
Service Date: 12/11/2015
Review Created: 12/21/2015
This review was collected via phone interview by Customer Research Inc.
Geir L. on 12/16/2015
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Geir said this business completed his vehicle on time, they kept him informed daily on the progress of the repairs, and the quote given was accurate. The only issue he ran into was, he had received a phone call a couple days after dropping the rental vehicle off, warning him that he may be charged extra days of having the vehicle. Itt was not in his possession because it was left at this business, but they had not turned it in.
Category: Collision
Service Date: 12/11/2015
Review Created: 12/16/2015
This review was collected via phone interview by Customer Research Inc.
Trung V. on 12/16/2015
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Trung said everything was excellent and it was done in an appropriate time.
Category: Collision
Service Date: 12/07/2015
Review Created: 12/16/2015
This review was collected via phone interview by Customer Research Inc.
Catherine L. on 12/14/2015
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Catherine said the employees of this business did great work on her vehicle and were very communicative in keeping her updated on the status of the repair.
Category: Collision
Service Date: 12/08/2015
Review Created: 12/14/2015
This review was collected via phone interview by Customer Research Inc.
Latasha G. on 12/11/2015
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Latasha said she had a good experience there overall. They kept her informed and finished earlier than promised.
Category: Collision
Service Date: 12/07/2015
Review Created: 12/11/2015
This review was collected via phone interview by Customer Research Inc.
Sophia M. on 12/11/2015
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Sophia said the customer service was excellent at the business.
Category: Collision
Service Date: 11/30/2015
Review Created: 12/11/2015
This review was collected via phone interview by Customer Research Inc.
Nan F. on 12/10/2015
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Nan said the employees at this business were patient, and did everything exactly as he asked them to do. They provided the best service.
Category: Collision
Service Date: 12/09/2015
Review Created: 12/10/2015
This review was collected via phone interview by Customer Research Inc.
Wei W. on 12/09/2015
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Wei said Henry communicated well. He kept him informed of everything during the repair, and they finished one day early. He said he was very happy.
Category: Collision
Service Date: 12/07/2015
Review Created: 12/09/2015
This review was collected via phone interview by Customer Research Inc.
Majeed J. on 12/08/2015
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Majeed said this business was good to him and he liked their service.
Category: Collision
Service Date: 11/19/2015
Review Created: 12/08/2015
This review was collected via phone interview by Customer Research Inc.
Julian C. on 12/03/2015
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Julian said this business was willing to answer his questions and followed up on his questions. Jergel and Henry did a good job.
Category: Collision
Service Date: 11/17/2015
Review Created: 12/03/2015
This review was collected via phone interview by Customer Research Inc.
Jennifer W. on 12/03/2015
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Jennifer said she had a good overall experience with this business. The work was very well done, they had good customer service, and good communication.
Category: Collision
Service Date: 11/17/2015
Review Created: 12/03/2015
This review was collected via phone interview by Customer Research Inc.
Melanie Y. on 12/03/2015
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Melanie said the business has good customer service and there were no problems.
Category: Collision
Service Date: 11/30/2015
Review Created: 12/03/2015
This review was collected via phone interview by Customer Research Inc.
Barret H. on 12/02/2015
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Barret said they were quick and kept him updated. It was a very good experience.
Category: Collision
Service Date: 11/19/2015
Review Created: 12/02/2015
This review was collected via phone interview by Customer Research Inc.
Michael B. on 12/02/2015
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Michael said they have great courtesy and good communication. They gave him timely updates and took his vehicle back over to the service center so he could pick it up after hours.
Category: Collision
Service Date: 11/27/2015
Review Created: 12/02/2015
This review was collected via phone interview by Customer Research Inc.
Douglas C. on 12/01/2015
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Douglas said he was happy with the service he received at this business.
Category: Collision
Service Date: 11/23/2015
Review Created: 12/01/2015
This review was collected via phone interview by Customer Research Inc.
Displaying Review 101 - 120 of 1575 in total