BMW of Fairfax Body Shop

Reviews (1374)

Overall Rating 4.48/5Overall Rating 4.48/5Overall Rating 4.48/5Overall Rating 4.48/5rating 4.48

Recommend?
91%

8439 Lee Highway
Fairfax , VA 22031
(703) 560-2300
About Full Service BMW collision repair located in Fairfax, VA.
Latest Reviews for BMW of Fairfax Body Shop
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Recommended?
Yes
Verified by SureCritic
Erroll B. in Virginia on 05/11/2015
Erroll said the business understands good customer service. They kept in touch every step of the way.
Category: Collision
Service Date: 05/06/2015
Review Created: 05/11/2015
This review was collected via phone interview by Customer Research Inc.
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Recommended?
Yes
Verified by SureCritic
James S. in Virginia on 05/09/2015
James said the facility did a great job. He was very impressed with the way he was kept informed during the repair.
Category: Collision
Service Date: 05/05/2015
Review Created: 05/09/2015
This review was collected via phone interview by Customer Research Inc.
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Recommended?
Yes
Verified by SureCritic
Carol N. in Virginia on 05/06/2015
Carol said this business was excellent. They were very professional, efficient and communicative, and they did a great job on the repair.
Category: Collision
Service Date: 04/30/2015
Review Created: 05/06/2015
This review was collected via phone interview by Customer Research Inc.
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Recommended?
Yes
Verified by SureCritic
Sanjay D. in Virginia on 05/06/2015
Sanjay said his experience was good. He said he wished he could have rented a BMW from them but this did not happen.
Category: Collision
Service Date: 04/30/2015
Review Created: 05/06/2015
This review was collected via phone interview by Customer Research Inc.
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Recommended?
Yes
Verified by SureCritic
Natasha R. in Virginia on 05/05/2015
Natasha said this business was good and Henry was very helpful. He was informative and did a good job. She chose this facility because she only wanted BMW parts.
Category: Collision
Service Date: 04/30/2015
Review Created: 05/05/2015
This review was collected via phone interview by Customer Research Inc.
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Recommended?
Yes
Thatcheus said that everything went pretty smoothly. He noted the people were very personable and pleasant.
Category: Collision
Service Date: 04/30/2015
Review Created: 05/05/2015
This review was collected via phone interview by Customer Research Inc.
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Recommended?
Yes
Christopher said this business had his vehicle done on time.
Category: Collision
Service Date: 04/24/2015
Review Created: 04/28/2015
This review was collected via phone interview by Customer Research Inc.
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Recommended?
Yes
Verified by SureCritic
Stephen E. in Virginia on 04/25/2015
Stephen said the work was done excellently, but it took a little while to get the repairs started due to a delay with the insurance company.
Category: Collision
Service Date: 04/09/2015
Review Created: 04/25/2015
This review was collected via phone interview by Customer Research Inc.
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Recommended?
Yes
Verified by SureCritic
Carsten B. in Virginia on 04/25/2015
Carsten said this business was timely and professional.
Category: Collision
Service Date: 04/21/2015
Review Created: 04/25/2015
This review was collected via phone interview by Customer Research Inc.
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Recommended?
Yes
Verified by SureCritic
Matthew B. in Virginia on 04/23/2015
Matthew said Henry took perfect care of his vehicle. The body work is great and the business did exactly what he wanted them to do.
Category: Collision
Service Date: 04/16/2015
Review Created: 04/23/2015
This review was collected via phone interview by Customer Research Inc.
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Recommended?
Yes
Verified by SureCritic
Michael G. in Virginia on 04/23/2015
Michael said they did a great job on his vehicle and he really appreciated being kept updated. Henry was very nice and helpful.
Category: Collision
Service Date: 04/22/2015
Review Created: 04/23/2015
This review was collected via phone interview by Customer Research Inc.
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Recommended?
Yes
Verified by SureCritic
Kyong C. in Virginia on 04/23/2015
Kyong said this business was great and they were very accommodating.
Category: Collision
Service Date: 04/21/2015
Review Created: 04/23/2015
This review was collected via phone interview by Customer Research Inc.
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Recommended?
Yes
Verified by SureCritic
Joseph F. in Virginia on 04/23/2015
Joseph said the business did everything he expected them to do.
Category: Collision
Service Date: 04/21/2015
Review Created: 04/23/2015
This review was collected via phone interview by Customer Research Inc.
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Recommended?
No
Verified by SureCritic
George H. in Virginia on 04/22/2015
George said he was satisfied with the initial repair, but this business did only half the work he asked for them to do and the final cost was twice as much as the estimate. He is not excited about the estimator but the way he was treated by everyone else was very pleasant. The person that did the estimate did not communicate well. He would not recommend them to others due to this experience and an experience 10 years ago because they took over 15 times longer than promised, the cost was 3 times as much, and some things that were repaired broke after 2 months.
Category: Collision
Service Date: 04/10/2015
Review Created: 04/22/2015
This review was collected via phone interview by Customer Research Inc.
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Recommended?
Yes
Verified by SureCritic
Terrance D. in Virginia on 04/22/2015
Terrance said they did a great job.
Category: Collision
Service Date: 04/17/2015
Review Created: 04/22/2015
This review was collected via phone interview by Customer Research Inc.
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Recommended?
Yes
Verified by SureCritic
Qun Z. in Virginia on 04/22/2015
Qun said they kept her informed and she thinks they did a very good job.
Category: Collision
Service Date: 04/17/2015
Review Created: 04/22/2015
This review was collected via phone interview by Customer Research Inc.
Michael said his vehicle was delayed one day due to parts. Other than that, it was fine.
Category: Collision
Service Date: 04/06/2015
Review Created: 04/20/2015
This review was collected via phone interview by Customer Research Inc.
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Recommended?
Yes
Verified by SureCritic
Micah C. in Virginia on 04/18/2015
Micah said his vehicle looks great.
Category: Collision
Service Date: 04/15/2015
Review Created: 04/18/2015
This review was collected via phone interview by Customer Research Inc.
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Recommended?
Yes
Verified by SureCritic
Beth B. in Virginia on 04/18/2015
Beth said Henry had the best customer service skills she has seen from anyone. She has not experienced that level of customer service in a very long time. He was excellent and great.
Category: Collision
Service Date: 04/15/2015
Review Created: 04/18/2015
This review was collected via phone interview by Customer Research Inc.
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Recommended?
Yes
Verified by SureCritic
Khamp B. in Virginia on 04/18/2015
Khamp said the business is very professional. They did everything they promised in a timely manner. Henry did an awesome job.
Category: Collision
Service Date: 04/15/2015
Review Created: 04/18/2015
This review was collected via phone interview by Customer Research Inc.
Displaying Review 101 - 120 of 1374 in total
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