BMW of Fairfax Body Shop

Reviews (1344)

rating 4.4716203rating 4.4716203rating 4.4716203rating 4.4716203rating 4.4716203

Recommend?
91%

8439 Lee Highway
Fairfax , VA 22031
(703) 560-2300
About Full Service BMW collision repair located in Fairfax, VA.
Latest Reviews for BMW of Fairfax Body Shop
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Claire J. in Virginia on 04/01/2015
Claire said the experience provided by the business was excellent .They did a good job of keeping her informed, coordinating everything, and being courteous.
Category: Collision
Service Date: 03/27/2015
Review Created: 04/01/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Emilee L. in Virginia on 04/01/2015
Emilee said she was very pleased with the quality of work done by this business along with the updates they provided during the repair process.
Category: Collision
Service Date: 03/30/2015
Review Created: 04/01/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Homan I. in Virginia on 04/01/2015
Homan said the business did a great job and his vehicle was finished on time. The work was done as expected and they communicated with him through regular texts along with emails. The experience was headache free. He joked with them about the cost being a little higher than the estimate and they adjusted his bill to the price of the estimate.
Category: Collision
Service Date: 03/27/2015
Review Created: 04/01/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Frank E. in Virginia on 04/01/2015
Frank said he has been with this business for many years and everything is always great.
Category: Collision
Service Date: 03/27/2015
Review Created: 04/01/2015
This review was collected via phone interview by Customer Research Inc.
rating 4rating 4rating 4rating 4rating 4
Recommended?
Yes
Verified by SureCritic
Melysa B. in Virginia on 03/31/2015
Melysa said the length of time it took to complete the repairs was very long. The completion date was pushed back by almost two weeks due to insurance company delays.
Category: Collision
Service Date: 03/25/2015
Review Created: 03/31/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Julia K. in Virginia on 03/28/2015
Julia said this business was courteous, and they went out of their way to answer any questions she had. They stayed after closing so she could pick up her vehicle after work, and went out of their way to accommodate her. She said looking at her vehicle, she never would have known she had body work done. They had good service, and were helpful.
Category: Collision
Service Date: 03/23/2015
Review Created: 03/28/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Jan D. in Virginia on 03/28/2015
Jan said Susie was really good at keeping him informed and following up with him. Especially when there was additional damage found and parts that had to be ordered, causing the delay in delivery time. He does not recall how late it was.
Category: Collision
Service Date: 03/24/2015
Review Created: 03/28/2015
This review was collected via phone interview by Customer Research Inc.
Lekeshia said the communication could have been a little bit better if they kept her better informed about the insurance calls. She was pleased and satisfied with the work done on her vehicle.
Category: Collision
Service Date: 03/19/2015
Review Created: 03/26/2015
This review was collected via phone interview by Customer Research Inc.
rating 4rating 4rating 4rating 4rating 4
Recommended?
Yes
Verified by SureCritic
Karim M. in Virginia on 03/26/2015
Karim said his overall experience was good. The business found additional damages which delayed the repair process a week.
Category: Collision
Service Date: 03/23/2015
Review Created: 03/26/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Dean W. in Virginia on 03/25/2015
Dean said he had no complaints with the work performed.
Category: Collision
Service Date: 03/16/2015
Review Created: 03/25/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Jessica D. in Virginia on 03/25/2015
Jessica said the business took care of what needed to be done in a timely manner.
Category: Collision
Service Date: 03/23/2015
Review Created: 03/25/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Minh L. in Virginia on 03/25/2015
Minh said the business was on time and they did what they said. He received a different estimate from the business than what his insurance company provided.
Category: Collision
Service Date: 03/19/2015
Review Created: 03/25/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Arlene J. in Virginia on 03/25/2015
Arlene said the business was great. Her vehicle looks beautiful.
Category: Collision
Service Date: 03/19/2015
Review Created: 03/25/2015
This review was collected via phone interview by Customer Research Inc.
Courtney said this business pays a great attention to detail and she really appreciated the daily updates about her vehicle. It took longer than promised due to a parts delay. She does not recall how late it was.
Category: Collision
Service Date: 03/23/2015
Review Created: 03/25/2015
This review was collected via phone interview by Customer Research Inc.
rating 4rating 4rating 4rating 4rating 4
Recommended?
Yes
Verified by SureCritic
James H. in Virginia on 03/23/2015
James said this business provided a good experience aside from taking so long. There was a two and a half week delay due to a parts and the insurance company.
Category: Collision
Service Date: 02/27/2015
Review Created: 03/23/2015
This review was collected via phone interview by Customer Research Inc.
Spoke with Charles. He said his experience was great and they kept him very informed. The repair was delayed three or four days because they found more damage.
Category: Collision
Service Date: 03/11/2015
Review Created: 03/20/2015
This review was collected via phone interview by Customer Research Inc.
rating 4rating 4rating 4rating 4rating 4
Recommended?
Yes
Verified by SureCritic
Hellen O. in Virginia on 03/20/2015
Hellen said when she received her vehicle back from this business there were icons lit up on her dashboard and this facility could not tell her why. There was a delay due to additional damage found, but she did not specify the length of the delay.
Category: Collision
Service Date: 03/16/2015
Review Created: 03/20/2015
This review was collected via phone interview by Customer Research Inc.
Beverly said this business is friendly, helpful and knowledgeable. They are responsive. They updated her on the progress of the repairs. She appreciates their help.
Category: Collision
Service Date: 03/13/2015
Review Created: 03/20/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Lazarete J. in Maryland on 03/16/2015
Lazarete said this business finished his vehicle in a day.
Category: Collision
Service Date: 03/10/2015
Review Created: 03/16/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Almira J. in Virginia on 03/13/2015
Almira said the business was good. She will be taking the vehicle back soon for a sensor to be repaired.
Category: Collision
Service Date: 02/27/2015
Review Created: 03/13/2015
This review was collected via phone interview by Customer Research Inc.
Displaying Review 101 - 120 of 1344 in total
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