BMW of Fairfax Body Shop

Reviews (1139)

rating 4.4143216rating 4.4143216rating 4.4143216rating 4.4143216rating 4.4143216

Recommend?
89%

8439 Lee Highway
Fairfax , VA 22031
(703) 560-2300
About Full Service BMW collision repair located in Fairfax, VA.
Latest Reviews for BMW of Fairfax Body Shop
Robert said this business was fine. He said they did everything he needed done and he has no complaints.
Category: Collision
Service Date: 06/16/2014
Review Created: 07/03/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
John G. in Virginia on 07/03/2014
John said the business was good. They found additional damages and still got his vehicle back to him in a reasonable amount of time.
Category: Collision
Service Date: 06/26/2014
Review Created: 07/03/2014
This review was collected via phone interview by Customer Research Inc.
rating 1rating 1rating 1rating 1rating 1
Recommended?
No
Verified by SureCritic
Angelo P. in Virginia on 07/03/2014
Angelo said the vehicle took more than 60 days to complete. The speakers on the door that was replaced did not work. The rubber lining was stretched out and is off, and they did a shoddy job on this. They also lost his floor mats. They kept giving him different dates for the vehicle to be ready and none of these meant anything because the information was not accurate. He was told they were waiting for parts or some of the parts were missing. They kept him updated but with the wrong information on when the repair would be completed. They communicated a lot but with all the wrong information and for these reasons, he would not recommend this facility. He expected more out of a BMW facility. They are reimbursing him for the floor mats.
Category: Collision
Service Date: 06/30/2014
Review Created: 07/03/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Luciene P. in Virginia on 07/02/2014
Luciene said the business was good but they took an extra 2 days because of a parts delay.
Category: Collision
Service Date: 06/30/2014
Review Created: 07/02/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Andrew R. in Virginia on 06/27/2014
Andrew said this business was very informative and kept him updated. His vehicle was delayed a few days longer because they needed to detail it.
Category: Collision
Service Date: 06/18/2014
Review Created: 06/27/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Mohammad N. in Virginia on 06/26/2014
Mohammed said they were very timely with the work and they did a very efficient job.
Category: Collision
Service Date: 06/19/2014
Review Created: 06/26/2014
This review was collected via phone interview by Customer Research Inc.
rating 4rating 4rating 4rating 4rating 4
Recommended?
Yes
Verified by SureCritic
Brenda L. in Virginia on 06/26/2014
Brenda said there were a lot of issues scheduling the appointment. She had to go back and forth between the parts and repair department. The vehicle was delayed 1.5 hours because the service department did not send the vehicle to the repair department as scheduled. There was no need to be kept informed during the repair process because she waited for the vehicle. She would recommend the business but not return to the service department for several reasons, including reasons already mentioned and the fact they could not find her appointment.
Category: Collision
Service Date: 06/12/2014
Review Created: 06/26/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Stacey D. in Virginia on 06/25/2014
Stacey said the only improvement she would like, would be drop off and pick up time hours on weekends for the sake of working people. The personnel were friendly and they provided good service.
Category: Collision
Service Date: 06/11/2014
Review Created: 06/25/2014
This review was collected via phone interview by Customer Research Inc.
James said this business did what they said they would do. He appreciated the online communication. This business did a fine job.
Category: Collision
Service Date: 06/16/2014
Review Created: 06/25/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Rob B. in Virginia on 06/24/2014
Rob said the customer service was good. They were straightforward with him. They had an issue with repairing the vehicle, which delayed the repairs by 2 days.
Category: Collision
Service Date: 06/18/2014
Review Created: 06/24/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Jamie P. in Virginia on 06/21/2014
Jamie said she has been there before and this is the best experience she has ever had. She does need to return because an iDrive part does not seem to be operating properly. There was no promised time given. The vehicle was at this business for 1 month. He said it did feel like a long time but there was a part that had to be ordered. Jamie complimented her contact person for keeping her well informed.
Category: Collision
Service Date: 06/16/2014
Review Created: 06/21/2014
This review was collected via phone interview by Customer Research Inc.
Darrell said they were very professional and they were also very quick.
Category: Collision
Service Date: 06/16/2014
Review Created: 06/19/2014
This review was collected via phone interview by Customer Research Inc.
rating 4rating 4rating 4rating 4rating 4
Recommended?
Yes
Verified by SureCritic
Jamiaca F. in Virginia on 06/17/2014
Jamiaca said that her bumper is not fix right. It is a little off.
Category: Collision
Service Date: 06/11/2014
Review Created: 06/17/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Monica K. in Virginia on 06/13/2014
Monica said she is satisfied with the service done regarding the repairs. It was about a week longer because the estimate needed to be redone. She called to see what was happening and there was some type of miscommunication. This business needs to provide better customer service along with being a little friendlier.
Category: Collision
Service Date: 05/30/2014
Review Created: 06/13/2014
This review was collected via phone interview by Customer Research Inc.
rating 4rating 4rating 4rating 4rating 4
Recommended?
Yes
Verified by SureCritic
Philip H. in Virginia on 06/13/2014
Philip said that they did not take his vehicle to the parenting dealership's maintenance department as he asked and it interfered with his schedule. He said Mike is fantastic.
Category: Collision
Service Date: 06/06/2014
Review Created: 06/13/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Joseph L. in Virginia on 06/12/2014
Joseph said they did a good job.
Category: Collision
Service Date: 05/30/2014
Review Created: 06/12/2014
This review was collected via phone interview by Customer Research Inc.
rating 3rating 3rating 3rating 3rating 3
Recommended?
Yes
Verified by SureCritic
Tae L. in Virginia on 06/09/2014
Tae said the work that was done was fine. She said she was frustrated with the notification she received when her vehicle would be ready. They waited until the last minute to contact her to let her know she could pick up her vehicle. They gave a 20 minute call before they closed. It is hard to get off work in time to get the vehicle before they close. More advance notice is needed. They had changed the estimated time at the last minute. She would not have minded waiting a few days longer as long as she had been given advance notice and not at the last minute. She suggested their communication could be improved.
Category: Collision
Service Date: 05/27/2014
Review Created: 06/09/2014
This review was collected via phone interview by Customer Research Inc.
Alexander said this business was fast and did a good job.
Category: Collision
Service Date: 05/30/2014
Review Created: 06/09/2014
This review was collected via phone interview by Customer Research Inc.
rating 4rating 4rating 4rating 4rating 4
Recommended?
Yes
Verified by SureCritic
Abhishek K. in Maryland on 06/05/2014
Abhishek said the vehicle was in this business for 52 days which caused him to have to pay $1,000 for the rental vehicle. There is also a new noise in the engine. The promise time for the vehicle was 2 weeks. The vehicle was late by 38 days. This business did not call to alert him to delays. There were emails but the emails could have had more explanations of what was going on. Part of the reason for the long delay was the vehicle was sent to the service department for some mechanical and alignment work. Communications and updates could be improved. He had very little contact with the personnel at this business
Category: Collision
Service Date: 05/31/2014
Review Created: 06/05/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Nicholas P. in Virginia on 06/05/2014
Nicholas said they did a perfect job and the customer service was great.
Category: Collision
Service Date: 05/31/2014
Review Created: 06/05/2014
This review was collected via phone interview by Customer Research Inc.
Displaying Review 101 - 120 of 1139 in total
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