BMW of Fairfax Body Shop

Reviews (1121)

rating 4.4144086rating 4.4144086rating 4.4144086rating 4.4144086rating 4.4144086

Recommend?
89%

8439 Lee Highway
Fairfax , VA 22031
(703) 560-2300
About Full Service BMW collision repair located in Fairfax, VA.
Latest Reviews for BMW of Fairfax Body Shop
rating 4rating 4rating 4rating 4rating 4
Recommended?
Yes
Verified by SureCritic
Abhishek K. in Maryland on 06/05/2014
Abhishek said the vehicle was in this business for 52 days which caused him to have to pay $1,000 for the rental vehicle. There is also a new noise in the engine. The promise time for the vehicle was 2 weeks. The vehicle was late by 38 days. This business did not call to alert him to delays. There were emails but the emails could have had more explanations of what was going on. Part of the reason for the long delay was the vehicle was sent to the service department for some mechanical and alignment work. Communications and updates could be improved. He had very little contact with the personnel at this business
Category: Collision
Service Date: 05/31/2014
Review Created: 06/05/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Nicholas P. in Virginia on 06/05/2014
Nicholas said they did a perfect job and the customer service was great.
Category: Collision
Service Date: 05/31/2014
Review Created: 06/05/2014
This review was collected via phone interview by Customer Research Inc.
rating 3rating 3rating 3rating 3rating 3
Recommended?
No
Verified by SureCritic
Hakan G. in Virginia on 06/05/2014
Hakan said even though the repair was good, he was not happy with how long the repairs took. He was told he would get his vehicle back in seven to ten days, but got it back in three weeks. The email status reports kept saying the delivery date was postponed. He was not given a reason for the delays, but no reason would have been acceptable. They had to fix a front bumper. He was not happy with this business. He was kept adequately informed sometimes, but not all the time. The insurance and this business worked out the estimate. He had no involvement regarding the estimate. He was not satisfied with this business' communication, and will not recommend them because it never should have taken three weeks to fix the bumper.
Category: Collision
Service Date: 05/30/2014
Review Created: 06/05/2014
This review was collected via phone interview by Customer Research Inc.
rating 4rating 4rating 4rating 4rating 4
Recommended?
Yes
Verified by SureCritic
Alain T. in Virginia on 06/04/2014
Alain said this business mostly did a really good job. They matched the paint perfectly. There was a minor gap between the panels of the fender and the bumper. He told the representative he worked with who told him to bring the vehicle back. That gentleman was the one he worked with and was very helpful and accommodating.
Category: Collision
Service Date: 05/30/2014
Review Created: 06/04/2014
This review was collected via phone interview by Customer Research Inc.
rating 3rating 3rating 3rating 3rating 3
Recommended?
No
Verified by SureCritic
Mark S. in Virginia on 06/03/2014
Mark said it ended up taking twenty-nine days to get his vehicle back. There is one little, unspecified part that was neglected and he will have to take time off from work to have it resolved. This business has horrible hours. They kept on extending the promised date and it was almost three weeks longer because more work was needed. The estimate had to be revised and it ended up being nearly doubled. He would not recommend the business due to this experience.
Category: Collision
Service Date: 05/23/2014
Review Created: 06/03/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Mohamed O. in Virginia on 06/02/2014
Mohamed said this business was good.
Category: Collision
Service Date: 05/21/2014
Review Created: 06/02/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Roya I. in Virginia on 06/02/2014
Roya said the service was good. Her vehicle was delayed three days because of additional damage but she was kept informed.
Category: Collision
Service Date: 05/23/2014
Review Created: 06/02/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Ericka L. in Virginia on 05/29/2014
Ericka said this business was prompt and they took care of all the paperwork. The vehicle was delayed a couple of days because of the insurance company.
Category: Collision
Service Date: 05/15/2014
Review Created: 05/29/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Marsha W. in Virginia on 05/28/2014
Marsha said this business was very accommodating and very friendly.
Category: Collision
Service Date: 05/23/2014
Review Created: 05/28/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Katrina W. in Virginia on 05/28/2014
Katrina said the service was easy and she did not have any problems with the business.
Category: Collision
Service Date: 05/23/2014
Review Created: 05/28/2014
This review was collected via phone interview by Customer Research Inc.
rating 3rating 3rating 3rating 3rating 3
Recommended?
No
Verified by SureCritic
Sumen K. in Virginia on 05/28/2014
Sumen said he had to really push them to get the work done. It was promised in 8 days, but took 2 weeks without a reason. His vehicle was not properly cleaned and it is still not properly cleaned. The insurance company warned him this business has delays, but he expected they would be quicker. He dropped his vehicle off on Monday, but did not receive the estimate until Tuesday. He was told they had too many vehicles to take care of. He could have dropped off his vehicle on Tuesday and saved the insurance company rental fees. One of the guys would take his calls, but the other one would not. He chose not to be more specific. They were not communicating with him. He would not recommend for these reasons.
Category: Collision
Service Date: 05/23/2014
Review Created: 05/28/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Soo K. in Virginia on 05/28/2014
Soo said they were all about getting the work done.
Category: Collision
Service Date: 05/21/2014
Review Created: 05/28/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Rafael M. in Virginia on 05/24/2014
Rafael said he was very happy with the service at this business.
Category: Collision
Service Date: 05/14/2014
Review Created: 05/24/2014
This review was collected via phone interview by Customer Research Inc.
rating 4rating 4rating 4rating 4rating 4
Recommended?
Yes
Verified by SureCritic
Jean N. in Virginia on 05/24/2014
Jean said they did not tell him the unspecified part they ordered is not the same color, but is similar.
Category: Collision
Service Date: 05/14/2014
Review Created: 05/24/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Raymond I. in Virginia on 05/23/2014
Raymond said they did a good job.
Category: Collision
Service Date: 05/14/2014
Review Created: 05/23/2014
This review was collected via phone interview by Customer Research Inc.
rating 2rating 2rating 2rating 2rating 2
Recommended?
No
Verified by SureCritic
James D. in Virginia on 05/23/2014
James said this business gave him an unreliable estimate on the timeframe for his vehicle's repair. He was originally told his vehicle would be completed on a Friday but it took a week longer and he was not given a reason for the delay. He said he thinks the repair was delayed because they wanted more money from the insurance company. The person who prepared his estimate was nice but not accurate on the time frame. Enterprise provided a terrible experience and was not up to the standards that he said he feels should be extended to him as a BMW owner. He will not return to this business if they do not find a solution to the problems he had with Enterprise. He will not recommend them for reasons stated.
Category: Collision
Service Date: 05/16/2014
Review Created: 05/23/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Vikram K. in Virginia on 05/23/2014
Vikram said everything went as expected. He waited one additional week for his vehicle because of the insurance company having to approve the repairs.
Category: Collision
Service Date: 05/16/2014
Review Created: 05/23/2014
This review was collected via phone interview by Customer Research Inc.
rating 4rating 4rating 4rating 4rating 4
Recommended?
Yes
Verified by SureCritic
Debra C. in Virginia on 05/22/2014
Debra said when she arrived to pickup the vehicle no one was available. A man came out of his office and told her someone would be with her shortly and returned back to his office. After a second customer arrived he then went out of his office into the facility. Then someone else arrived to help both customers. Only when the vehicle was completed was she was called, so she was not kept informed during the repair.
Category: Collision
Service Date: 05/16/2014
Review Created: 05/22/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Dao D. in Virginia on 05/16/2014
Dao said they were informative and they did a good job on the repairs.
Category: Collision
Service Date: 05/02/2014
Review Created: 05/16/2014
This review was collected via phone interview by Customer Research Inc.
rating 3rating 3rating 3rating 3rating 3
Recommended?
Yes
Verified by SureCritic
John K. in Virginia on 05/15/2014
John said the vehicle was 2 days later than promised because they painted the wrong bumper, which resulted his insurance company paying $120 more for his rental vehicle.
Category: Collision
Service Date: 05/02/2014
Review Created: 05/15/2014
This review was collected via phone interview by Customer Research Inc.
Displaying Review 101 - 120 of 1121 in total
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