BMW of Fairfax Body Shop

Reviews (1088)

rating 4.4116262rating 4.4116262rating 4.4116262rating 4.4116262rating 4.4116262

Recommend?
89%

8439 Lee Highway
Fairfax , VA 22031
(703) 560-2300
About Full Service BMW collision repair located in Fairfax, VA.
Latest Reviews for BMW of Fairfax Body Shop
rating 4rating 4rating 4rating 4rating 4
Recommended?
Yes
Verified by SureCritic
Gary R. in Virginia on 05/06/2014
Gary said it was no fault of this facility that the work was delayed. The insurance company had to came out twice to do an appraisal and it ended up taking two weeks just to fix a door.
Category: Collision
Service Date: 04/30/2014
Review Created: 05/06/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
John G. in Virginia on 05/06/2014
John said that the business took a little bit longer completing the repairs than he anticipated because they found additional problems with the vehicle. The work performed was exceptional, they kept him very well updated and all the repairs were done in the promised time frame.
Category: Collision
Service Date: 04/23/2014
Review Created: 05/06/2014
This review was collected via phone interview by Customer Research Inc.
rating 4rating 4rating 4rating 4rating 4
Recommended?
Yes
Verified by SureCritic
Anja E. in Virginia on 05/06/2014
Anja said it took almost three weeks to get her vehicle back. They found additional damage and had to wait for the insurance company for authorization. she chose not to elaborate as to the length of the delay. She was not happy with the excessive time and the fact that her expectations were not met. She was not satisfied with the communication because they could not tell her when her vehicle would be done and kept changing the delivery date.
Category: Collision
Service Date: 04/25/2014
Review Created: 05/06/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Ilango M. in Virginia on 05/06/2014
Ilango said this business does a good job. He said it was a quick repair and did not require updates.
Category: Collision
Service Date: 04/24/2014
Review Created: 05/06/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Vickki J. in Virginia on 04/30/2014
Vickki said they did excellent work and she was pleased with them.
Category: Collision
Service Date: 04/16/2014
Review Created: 04/30/2014
This review was collected via phone interview by Customer Research Inc.
Gregg said he takes his vehicle to this facility for all his repairs. The repair was 4 days later than promised because of the weather. He had to keep calling them for updates.
Category: Collision
Service Date: 04/15/2014
Review Created: 04/28/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Willie A. in Virginia on 04/25/2014
Willie said he did not have an appointment but they took him in right away and they gave him a rental vehicle. He had to wait ten extra days for his vehicle because they had to order parts and they were waiting for the insurance company to contact them. They did a great job.
Category: Collision
Service Date: 04/11/2014
Review Created: 04/25/2014
This review was collected via phone interview by Customer Research Inc.
Jahan said the facility states on it's web site the craftsmen are certified, but as a result of having to return the vehicle three times, he does not agree with that statement. The hood is not aligned correctly and there is noise coming from the front of the vehicle, which has not been resolved. The vehicle was delayed 3 or 4 days due to parts and the paintwork. When he returned the vehicle it was 3 or 4 days before he was contacted by the facility regarding his concerns. The personnel were indifferent to him. He did receive an email but the information sent to him was not meaningful to him, so he was not satisfied with the communication. He would not recommend based on the results of his visit.
Category: Collision
Service Date: 03/31/2014
Review Created: 04/22/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
James P. in Virginia on 04/21/2014
James said the work was done fast and in a timely manner.
Category: Collision
Service Date: 04/14/2014
Review Created: 04/21/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
George N. in Virginia on 04/21/2014
Spoke with Ruby. She said they have great service.
Category: Collision
Service Date: 04/11/2014
Review Created: 04/21/2014
This review was collected via phone interview by Customer Research Inc.
rating 4rating 4rating 4rating 4rating 4
Recommended?
Yes
Verified by SureCritic
Kyle H. in Virginia on 04/19/2014
Kyle said he had to send the vehicle back because they missed the back up sensor.
Category: Collision
Service Date: 04/16/2014
Review Created: 04/19/2014
This review was collected via phone interview by Customer Research Inc.
rating 4rating 4rating 4rating 4rating 4
Recommended?
Yes
Verified by SureCritic
Mary F. in Virginia on 04/16/2014
Spoke with Mary's son-in-law. He said his vehicle was not ready when promised because of the weather. It was snowing very badly where the business was located. It took the business two months for them to complete the repairs on his vehicle. He did not have an estimate prepared for his vehicle because all of the damages were covered by his insurance company. He said overall, he has had quite a few good experiences with the business.
Category: Collision
Service Date: 04/14/2014
Review Created: 04/16/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Rajesh A. in Virginia on 04/12/2014
Rajesh said he had a great experience with this business from beginning to end.
Category: Collision
Service Date: 04/02/2014
Review Created: 04/12/2014
This review was collected via phone interview by Customer Research Inc.
rating 3rating 3rating 3rating 3rating 3
Recommended?
No
Verified by SureCritic
Srdjan M. in Virginia on 04/11/2014
Srdjan said they took too long to complete the job. He saw a tire which was flat and the interior of his vehicle wasn't cleaned. He is unsure if he is satisfied with the quality of work. The work took about three weeks longer and the reason for the delay was due to getting parts. He was not satisfied with the way he was treated because they did not know when it was going to be done and they ordered wrong parts. He is unsure if he is satisfied with the communication. He would not recommend the business for the reasons mentioned.
Category: Collision
Service Date: 03/28/2014
Review Created: 04/11/2014
This review was collected via phone interview by Customer Research Inc.
rating 2rating 2rating 2rating 2rating 2
Recommended?
Yes
Verified by SureCritic
Abdul M. in Virginia on 04/11/2014
Abdul said the work was fine. There was a four week delay but he was not told the exact reason. He had to call to get updates on his vehicle. Richard personally took care of his vehicle. There was no communication from them. The communication is the key and they failed. The only reason he will recommend the business is due to his past experience. He spoke with the general manager and he turned it all around.
Category: Collision
Service Date: 03/31/2014
Review Created: 04/11/2014
This review was collected via phone interview by Customer Research Inc.
rating 3rating 3rating 3rating 3rating 3
Recommended?
Yes
Yshwazewed said the facility did a good job but it took a little longer than he had expected. The facility had his vehicle for a month due to parts being shipped from Germany.
Category: Collision
Service Date: 03/31/2014
Review Created: 04/10/2014
This review was collected via phone interview by Customer Research Inc.
rating 1rating 1rating 1rating 1rating 1
Recommended?
No
Verified by SureCritic
Anne B. in Virginia on 04/10/2014
Anne said she is waiting for the manager to call her back regarding the rental situation because Enterprise wants to charge for the extra days that the repair took. She is not happy with the quality because she was told she was getting a new bumper but it was only fixed. The person told her she definitely needed a new one. The repair was delayed about four or five days later than promised and she does not know the reason. She had to be calling them on the status and did not receive a call or email from them. She was not satisfied with the estimate because she was told she would be getting a new bumper. She was not happy with the communication because she was not kept informed, they are not organized and they do not seem to know what they are doing. She called to speak to the manager and the person who answered the phone could not provide her with any information. She will not be recommending this facility for these reasons.
Category: Collision
Service Date: 04/01/2014
Review Created: 04/10/2014
This review was collected via phone interview by Customer Research Inc.
Jerry said this business did not do a one hundred percent job. He had to take his vehicle back to them because he got a warning light that a light bulb was out. He soon found out the driver side rear door handle light was not showing because it was pushed back. They fixed the light but since he had to take it back, it represented a lack of quality control. He waited an additional two days for his vehicle because they were still painting it.
Category: Collision
Service Date: 03/31/2014
Review Created: 04/09/2014
This review was collected via phone interview by Customer Research Inc.
rating 3rating 3rating 3rating 3rating 3
Recommended?
No
Verified by SureCritic
Paras K. in Virginia on 04/07/2014
Paras said it took a month and 3 days to get his vehicle repaired. She borrowed someone else's vehicle during that time. It was supposed to be ready in a week instead. She was told some of the management was out of town. She called to see what was happening. The vehicle wasn't fixed right when she got it back because the battery indicator light came on. She waited about 3 hours to have it fixed. Overall, it was a horrible experience. She didn't appreciate the delays and she had to keep following up, which she said frustrated her. She wouldn't recommend them because it was a bad experience. They need to keep customers informed and they need to provide a loaner vehicle if a delay happens.
Category: Collision
Service Date: 03/28/2014
Review Created: 04/07/2014
This review was collected via phone interview by Customer Research Inc.
rating 3rating 3rating 3rating 3rating 3
Recommended?
No
Verified by SureCritic
Khatrina H. in Virginia on 04/07/2014
Khatrina said the body work on the driver side isn't matching the other side of the vehicle. There was a 2 week delay due to them having a problem with the sensors. The communication was excellent but it wasn't accurate. She will not recommend the business due to the reasons mentioned previously.
Category: Collision
Service Date: 03/28/2014
Review Created: 04/07/2014
This review was collected via phone interview by Customer Research Inc.
Displaying Review 101 - 120 of 1088 in total
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