Review for BMW of Fairfax Body Shop
Carolyn D. on 10/03/2012
Carolyn said her vehicle was not washed and cleaned up. There was a discrepancy between departments about who was going to clean it but nobody cleaned it. They left the tag that said it was cleaned but it wasn't. She did call to complain and this business told her to bring the vehicle back but she was already on the road. She was not kept adequately informed during the repair. She had to call herself. She did get one text message when she was still at this business.
Service Date: 09/17/2012
Review Created: 10/03/2012
This review was collected via phone interview by Customer Research Inc.