Review for BMW of Fairfax Body Shop
Woo C. on 11/10/2011
Woo said how they fixed his vehicle wasn't right. It pulls to the right so it needs to be adjusted, and the color doesn't match and needs to be redone. He has a 2 door, and when he closes the door the driver's window hits a part they put in, and he didn't think they put that part in right. They didn't do a really good job. His vehicle is only 1 year old and it looks 5 years old. They told him it was color dated but color doesn't fade that fast and they're trying to make excuses. They also told him he should take it back to BMW for the shifting to the right, because it may be a manufacturer issue, but he wasn't that stupid and he wouldn't have bought it if it had shifted to the right. Also, he thought they tried to clean it, but it smelled like paint, and there was a lot of dust, especially in the AC area. Every time he turned on the air dust blew out. Woo couldn't handle it and he cleaned everything when he got home. It didn't shift to the right before the accident, and his vehicle looked a lot better. He's had to keep on complaining and complaining and he'll have to return. It was 4 days later than promised, and they had more work to do, but he didn't know the reason for the delay. They called him once but he had to call them 3 times. Treatment wasn't that bad, but he doesn't like what they're doing. Woo wasn't satisfied with communication because of how they treated him as a customer. The insurance is going to pay for it because he didn't cause the accident, but he's going to have to go back to the dealership and also to this facility. He wouldn't recommend them, because the quality of the repair wasn't that good.
Service Date: 10/27/2011
Review Created: 11/10/2011
This review was collected via phone interview by Customer Research Inc.