Front Royal, VA 22630
51.0 miles away
Review for BMW of Fairfax Body Shop
Christopher K. on 10/05/2013
Christopher said they did a lousy job at this business. They were supposed to repair dent in passenger side door. The door now makes a sound when he closes it. The outer panel was not attached correctly to the inner panel. There is a smear on the whole right side of the windshield as well as the rear windshield. The smear stains will not go away and make it hard to see at night. They scratched his gear box. There are white scuff marks on the rear passenger seats as well on the front passenger seat that won't go away. They never vacuumed the interior of his vehicle. When he called to express his dissatisfaction, they didn't seem to care. The work was delayed because they found additional damage, but he did not elaborate as to the length of the delay. He will not recommend them due to this experience.
Service Date: 09/30/2013
Review Created: 10/05/2013
This review was collected via phone interview by Customer Research Inc.