Review for BMW of Fairfax Body Shop
Jahan J. on 04/22/2014
Jahan said the facility states on it's web site the craftsmen are certified, but as a result of having to return the vehicle three times, he does not agree with that statement. The hood is not aligned correctly and there is noise coming from the front of the vehicle, which has not been resolved. The vehicle was delayed 3 or 4 days due to parts and the paintwork. When he returned the vehicle it was 3 or 4 days before he was contacted by the facility regarding his concerns. The personnel were indifferent to him. He did receive an email but the information sent to him was not meaningful to him, so he was not satisfied with the communication. He would not recommend based on the results of his visit.
Service Date: 03/31/2014
Review Created: 04/22/2014
This review was collected via phone interview by Customer Research Inc.