Sterling, VA 20166
11.9 miles away
Review for BMW of Fairfax Body Shop
Courtney F. on 09/03/2014
Courtney said the work was great but the communication was not. He said he had to call the business for updates. He received the automated updates but if he wanted to speak to someone, he had to call the business. His vehicle was promised on July 3, 2014 but he did not get it until August 20, 2014. He said he knows there was one problem with a part but does not know why it was so delayed. He was not satisfied with the way he was treated for the reasons mentioned.
Service Date: 08/29/2014
Review Created: 09/03/2014
This review was collected via phone interview by Customer Research Inc.