ReScore Reviews™ (39)

ReScore
Overall Rating 4.2051297/5Overall Rating 4.2051297/5Overall Rating 4.2051297/5Overall Rating 4.2051297/5rating 4.2051297
Original
Overall Rating 2.4871836/5Overall Rating 2.4871836/5rating 2.4871836rating 2.4871836rating 2.4871836
89% Would Recommend
100% Business Response
Latest Review about 10 hours ago
Scott H. on 06/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service "
Staff is great-especially Chuck Gay
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 06/22/2017
Service Type: Maintenance
Review Created: 06/27/2017 07:38 PM
Catherine H. on 06/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Job!"
The whole Werner experience has been a wonderful experience. When you have a great product being handled by a great staff of people, then you wind up with a great company. Werner Hyundai is the only place we recommend. Thank you!
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 06/24/2017
Service Type: Repair
Review Created: 06/27/2017 03:12 PM
Aughtary M. on 06/27/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"repairs"
explained before
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 06/23/2017
Service Type: Repair
Review Created: 06/27/2017 11:37 AM
Steve W. on 06/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"new facility is outstanding"
it was nice being able to see your car being worked on. work area was clean and orderly. customer service area was comfortable with choices of seating t yours as well as areas to work and recharge computer or phone. not being in an enclosed room plus the complimentary beverages make the wait much more than tolerable... very well thought out made the experience very pleasant. thanks!
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 06/23/2017
Service Type: Repair
Review Created: 06/27/2017 10:50 AM
Loretta B. on 06/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
" Friendly people "
Yes
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 06/21/2017
Service Type: Maintenance
Review Created: 06/26/2017 07:49 AM
Emily F. on 06/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Thanks Werner"
Good job, as always
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 06/17/2017
Service Type: Maintenance
Review Created: 06/26/2017 05:01 AM
Lenore H. on 06/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I loved being catered to while waiting for my car being serviced. Thank You !"
All of the staff was courteous and kind and very concern about the time frame of service and was very apologetic.
Vehicle: 2017 Hyundai Accent
Category: Service
Service Date: 06/15/2017
Service Type: Maintenance
Review Created: 06/23/2017 10:57 PM
Lisa R. at Werner Hyundai responded on 06/27/2017

thank you for  your response.   i wish to continue to assist you on
your vehicle visits.

Lisa

GARY P. on 06/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Staff"
Very nice, efficient staff. Thanks Ryan and Marcus!
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 06/21/2017
Service Type: Maintenance
Review Created: 06/23/2017 02:13 PM
George A. on 06/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Your new facility if outstanding. And your customer service attendant Lisa, did a fantastic job and went the extra mile to help me out. She is a keeper."
Yes. Your service has gotten better and better.
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 06/19/2017
Service Type: Repair
Review Created: 06/22/2017 06:05 PM
Callen L. on 06/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"My review"
Great service and very friendly
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 06/15/2017
Service Type: Repair
Review Created: 06/22/2017 03:55 PM
Deborah J. on 06/22/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good"
Fix your recalls
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 06/19/2017
Service Type: Repair
Review Created: 06/22/2017 09:27 AM
Verified Customer on 06/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"tucson service"
very friendly helpful and knowlegable staff
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 06/10/2017
Service Type: Maintenance
Review Created: 06/22/2017 09:10 AM
DONALD S. on 06/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"customer service is awesome. lovely facility. feel good about service that is provided."
Great place. good service. awesome folks.
Vehicle: 2016 Hyundai Azera
Category: Service
Service Date: 06/08/2017
Service Type: Maintenance
Review Created: 06/22/2017 05:05 AM
Barbara M. ReScore Review on 06/21/2017
ReScore
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Original
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good response from Brian"
Brian called me and apologized​ for the inconveniences. He is always responsive to my questions and concerns.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 06/01/2017
Service Type: Maintenance
Review Created: 06/21/2017 01:21 PM

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Lower than normal quality of service"
This was not their normal level of quality service.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 06/01/2017
Service Type: Maintenance
Review Created: 06/21/2017 01:21 PM
Brian G., Service Manager at Werner Hyundai responded on 06/21/2017

Sorry about the inconvenience.  I will put the reminder in the mail in the morning.  We will get the brakes rechecked at your next visit. Thank you for your loyalty.

Brian Gorniak
Service Manager 

Verified Customer on 06/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Friendly staff!
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 06/17/2017
Service Type: Maintenance
Review Created: 06/20/2017 05:22 PM
Donna H. on 06/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service and friendly staff"
Car was serviced on time, I was called about other needs, which I approved and my car was clean when I picked it up. Couldn't ask for more.
Vehicle: 2010 Hyundai Santa Fe
Category: Service
Service Date: 06/16/2017
Service Type: Maintenance
Review Created: 06/20/2017 01:02 PM
Lisa R. at Werner Hyundai responded on 06/22/2017

thank you for by your response.  I enjoyed helping you and hope
i can be your dedicated service advisor in the future.  call me or
email with any questions or needs.  Lisa Raisor

Sharon M. on 06/20/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Just an oil change"
They completed the service in a timely manner. I liked that I could look into the bay to see when my car was taken in, where it was & when it was complete.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 06/13/2017
Service Type: Maintenance
Review Created: 06/20/2017 12:40 PM
Evonne L. on 06/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly and Efficient"
I came into get a key remote replaced and everyone was great especially my service person.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 06/16/2017
Service Type: Maintenance
Review Created: 06/20/2017 11:10 AM
Jody D. on 06/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Department is tops"
Always a great experience
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 06/17/2017
Service Type: Maintenance
Review Created: 06/20/2017 10:57 AM
Carla H. on 06/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil Change and Other Services"
I came in to Werner Hyundai for my routine oil change. I also got air filter, tire rotation and alignment completed. Lisa was the service person who helped me. She was very professional and helpful. I also didn't have to wait long for the services to be done on my vehicle.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 06/15/2017
Service Type: Maintenance
Review Created: 06/19/2017 11:40 AM
Lisa R. at Werner Hyundai responded on 06/22/2017

thank you for your response on your service for  you and your
sonata.  i hope i can continue to be your service advisor in the
future.  please call or email me with any questions or needs.

Lisa

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