Carson Car Center Hyundai


Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5rating 4.73

19 Reviews

97% Would Recommend
94% Business Response
Latest Review 2 days ago
Kurt K. on 09/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"All I Hoped For"
Fast, friendly, with a smile!!!
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 09/15/2017
Service Type: Maintenance
Review Created: 09/21/2017 05:57 PM
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Ian B., Parts & Service Director at Carson Car Center Hyundai responded on 09/22/2017

Kurt,
I’d like to introduce myself. My name is Ian Bullard and I am the Parts & Service Director at Carson City Hyundai.
I want to personally thank you for the comments you shared regarding your service visit to our dealership.
We are committed to delivering an outstanding customer experience, and your feedback is very valuable to us; we appreciate the opportunity to understand how to provide you with the highest level of customer service.
Thank you for choosing Carson City Hyundai and we look forward to seeing you in the future!

Thank you for your business,

Ian Bullard
Parts & Service Director
Carson City Hyundai
Direct Phone: (775) 301-4641
Verified Customer on 09/19/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Sharon jones"
Fast service. Very courteous.
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 09/14/2017
Service Type: Repair
Review Created: 09/19/2017 05:20 PM
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Ian B., Parts & Service Director at Carson Car Center Hyundai responded on 09/22/2017

Sharon,
I’d like to introduce myself. My name is Ian Bullard and I am the Parts & Service Director at Carson City Hyundai.
I want to personally thank you for the comments you shared regarding your service visit to our dealership.
We are committed to delivering an outstanding customer experience, and your feedback is very valuable to us; we appreciate the opportunity to understand how to provide you with the highest level of customer service.
Thank you for choosing Carson City Hyundai and we look forward to seeing you in the future!

Thank you for your business,

Ian Bullard
Parts & Service Director
Carson City Hyundai
Direct Phone: (775) 301-4641
MARGARET E. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"routine maintenance"
Everything was smooth and timely-wish they had washed the car
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 09/12/2017
Service Type: Maintenance
Review Created: 09/19/2017 10:47 AM
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Ian B., Parts & Service Director at Carson Car Center Hyundai responded on 09/22/2017

Margaret,
I’d like to introduce myself. My name is Ian Bullard and I am the Parts & Service Director at Carson City Hyundai.
I want to personally thank you for the comments you shared regarding your service visit to our dealership.
We are committed to delivering an outstanding customer experience, and your feedback is very valuable to us; we appreciate the opportunity to understand how to provide you with the highest level of customer service.
Thank you for choosing Carson City Hyundai and we look forward to seeing you in the future!

Thank you for your business,

Ian Bullard
Parts & Service Director
Carson City Hyundai
Direct Phone: (775) 301-4641
Verified Customer on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professional and Pleasant experience"
Would take a few extra miles of travel to have my car serviced in Carson City again.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 09/12/2017
Service Type: Repair
Review Created: 09/15/2017 12:21 PM
B7948f9a378cfc13c24d04492fc2a801?s=28
Ian B., Parts & Service Director at Carson Car Center Hyundai responded on 09/22/2017

Sheri,
I’d like to introduce myself. My name is Ian Bullard and I am the Parts & Service Director at Carson City Hyundai.
I want to personally thank you for the comments you shared regarding your service visit to our dealership.
We are committed to delivering an outstanding customer experience, and your feedback is very valuable to us; we appreciate the opportunity to understand how to provide you with the highest level of customer service.
Thank you for choosing Carson City Hyundai and we look forward to seeing you in the future!

Thank you for your business,

Ian Bullard
Parts & Service Director
Carson City Hyundai
Direct Phone: (775) 301-4641
Lisa I. on 09/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Hood latch recall"
The folks at Carson Car Center Hyundai accommodated my work schedule and had my repair done within an hour. Thank you!
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 09/08/2017
Service Type: Repair
Review Created: 09/13/2017 05:47 AM
B7948f9a378cfc13c24d04492fc2a801?s=28
Ian B., Parts & Service Director at Carson Car Center Hyundai responded on 09/22/2017

Lisa,
I’d like to introduce myself. My name is Ian Bullard and I am the Parts & Service Director at Carson City Hyundai.
I want to personally thank you for the comments you shared regarding your service visit to our dealership.
We are committed to delivering an outstanding customer experience, and your feedback is very valuable to us; we appreciate the opportunity to understand how to provide you with the highest level of customer service.
Thank you for choosing Carson City Hyundai and we look forward to seeing you in the future!

Thank you for your business,

Ian Bullard
Parts & Service Director
Carson City Hyundai
Direct Phone: (775) 301-4641
Jon E. on 09/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They were nice."
Fast, friendly service.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 09/05/2017
Service Type: Repair
Review Created: 09/12/2017 03:24 PM
B7948f9a378cfc13c24d04492fc2a801?s=28
Ian B., Parts & Service Director at Carson Car Center Hyundai responded on 09/22/2017

Jon,
I’d like to introduce myself. My name is Ian Bullard and I am the Parts & Service Director at Carson City Hyundai.
I want to personally thank you for the comments you shared regarding your service visit to our dealership.
We are committed to delivering an outstanding customer experience, and your feedback is very valuable to us; we appreciate the opportunity to understand how to provide you with the highest level of customer service.
Thank you for choosing Carson City Hyundai and we look forward to seeing you in the future!

Thank you for your business,

Ian Bullard
Parts & Service Director
Carson City Hyundai
Direct Phone: (775) 301-4641
Arthur T. on 09/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good friendly service"
Work was done in a timely manner, friendly staff.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/07/2017
Service Type: Repair
Review Created: 09/12/2017 01:54 PM
B7948f9a378cfc13c24d04492fc2a801?s=28
Ian B., Parts & Service Director at Carson Car Center Hyundai responded on 09/22/2017

Arthur,
I’d like to introduce myself. My name is Ian Bullard and I am the Parts & Service Director at Carson City Hyundai.
I want to personally thank you for the comments you shared regarding your service visit to our dealership.
We are committed to delivering an outstanding customer experience, and your feedback is very valuable to us; we appreciate the opportunity to understand how to provide you with the highest level of customer service.
Thank you for choosing Carson City Hyundai and we look forward to seeing you in the future!

Thank you for your business,

Ian Bullard
Parts & Service Director
Carson City Hyundai
Direct Phone: (775) 301-4641
Carolyn M. on 09/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The staff and quick response is s plus!!"
All is good so far treated better than other dealership s
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/05/2017
Service Type: Repair
Review Created: 09/08/2017 01:04 PM
B7948f9a378cfc13c24d04492fc2a801?s=28
Ian B., Parts & Service Director at Carson Car Center Hyundai responded on 09/22/2017

Carolyn,
I’d like to introduce myself. My name is Ian Bullard and I am the Parts & Service Director at Carson City Hyundai.
I want to personally thank you for the comments you shared regarding your visit to our dealership.
We are committed to delivering an outstanding customer experience, and your feedback is very valuable to us; we appreciate the opportunity to understand how to provide you with the highest level of customer service.
Thank you for choosing Carson City Hyundai and we look forward to seeing you in the future!

Thank you for your business,

Ian Bullard
Parts & Service Director
Carson City Hyundai
Direct Phone: (775) 301-4641
Verified Customer on 09/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Kept me inform and knowledgeable responses to all my questions on services and care of the vehicle. "
excellent information and services
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 08/29/2017
Service Type: Maintenance
Review Created: 09/05/2017 06:43 PM
B7948f9a378cfc13c24d04492fc2a801?s=28
Ian B., Parts & Service Director at Carson Car Center Hyundai responded on 09/22/2017

I’d like to introduce myself. My name is Ian Bullard and I am the Parts & Service Director at Carson City Hyundai.
I want to personally thank you for the comments you shared regarding your service visit to our dealership.
We are committed to delivering an outstanding customer experience, and your feedback is very valuable to us; we appreciate the opportunity to understand how to provide you with the highest level of customer service.
Thank you for choosing Carson City Hyundai and we look forward to seeing you in the future!

Thank you for your business,

Ian Bullard
Parts & Service Director
Carson City Hyundai
Direct Phone: (775) 301-4641
Gregory G. on 09/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"#"
#
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 08/29/2017
Service Type: Maintenance
Review Created: 09/05/2017 01:18 PM
B7948f9a378cfc13c24d04492fc2a801?s=28
Ian B., Parts & Service Director at Carson Car Center Hyundai responded on 09/22/2017

Gregory,
I’d like to introduce myself. My name is Ian Bullard and I am the Parts & Service Director at Carson City Hyundai.
I want to personally thank you for the comments you shared regarding your service visit to our dealership.
We are committed to delivering an outstanding customer experience, and your feedback is very valuable to us; we appreciate the opportunity to understand how to provide you with the highest level of customer service.
Thank you for choosing Carson City Hyundai and we look forward to seeing you in the future!

Thank you for your business,

Ian Bullard
Parts & Service Director
Carson City Hyundai
Direct Phone: (775) 301-4641
Michael W. on 09/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great place for service."
Work was done correctly and ahead of the promised completion time.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/29/2017
Service Type: Repair
Review Created: 09/01/2017 09:17 PM
B7948f9a378cfc13c24d04492fc2a801?s=28
Ian B., Parts & Service Director at Carson Car Center Hyundai responded on 09/22/2017

Michael,
I’d like to introduce myself. My name is Ian Bullard and I am the Parts & Service Director at Carson City Hyundai.
I want to personally thank you for the comments you shared regarding your service visit to our dealership.
We are committed to delivering an outstanding customer experience, and your feedback is very valuable to us; we appreciate the opportunity to understand how to provide you with the highest level of customer service.
Thank you for choosing Carson City Hyundai and we look forward to seeing you in the future!

Thank you for your business,

Ian Bullard
Parts & Service Director
Carson City Hyundai
Direct Phone: (775) 301-4641
Margaret E. on 08/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Hey listen to me"
They were fast and courteous
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 08/24/2017
Service Type: Repair
Review Created: 08/29/2017 05:42 PM
JACK/DENISE V. on 08/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Mr."
The girl was very nice and very helpful when we asked questions
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 08/25/2017
Service Type: Maintenance
Review Created: 08/29/2017 02:05 PM
Luis M. on 08/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service "
Treat You Like Family. Warm Welcome In. Keep You Informed Very Well! They Answer All Questions Honestly
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 08/16/2017
Service Type: Repair
Review Created: 08/25/2017 01:48 PM
Verified Customer on 08/19/2017
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"New service Dept "
Service entrance is difficult/crowded. Not Hyundai's usual caliber.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 08/11/2017
Service Type: Maintenance
Review Created: 08/19/2017 05:32 PM
Peter S. on 08/19/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Not bad service."
This is a new dealership. Their service department is just getting up an running. I was only there for an oil change. I provided my own oil and filter. They installed a cabin filter also. Promised to have my car washed also but it was not when I picked it up. Previous owner of local Hyundai dealership was awful to the point I took my car to Reno instead for service. I will give these new guys another try.
Vehicle: 2014 Hyundai Azera
Category: Service
Service Date: 08/15/2017
Service Type: Maintenance
Review Created: 08/19/2017 03:00 PM
KORY S. on 08/19/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"hate emails"
really hate unwanted surveys
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 08/08/2017
Service Type: Maintenance
Review Created: 08/19/2017 06:59 AM
Gilbert L. on 08/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"great service"
I hate doing surveys
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/11/2017
Service Type: Repair
Review Created: 08/18/2017 07:18 PM
Julie M. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
The staff was friendly and provided great service.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 08/11/2017
Service Type: Maintenance
Review Created: 08/15/2017 12:15 PM
Displaying all 19 Review