Classic Collision (Capitol Imports)


Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

1076 Reviews

98% Would Recommend
Latest Review 8 months ago

Review for Classic Collision (Capitol Imports)
Christopher L. on 02/22/2013
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Christopher said this business took over a month to return his vehicle. He said parts had to be ordered and then the wrong parts arrived and more parts had to be ordered. He was not kept informed during the work. This is the reason he would not recommend this business to others.
Category: Collision
Service Date: 02/05/2013
Review Created: 02/22/2013
This review was collected via phone interview by Customer Research Inc.
James C. at Classic Collision (Capitol Imports) responded on 03/04/2013
I apologize for not communicating more often than we did. Unfortunately when working on vehicles more than 10 years old and having to deal with salvage parts, delays are common. We will not sacrafice quality for quantity no matter what age the vehicle is or what type of parts are used. If the part is not top quality, we will get one that is.
James C. at Classic Collision (Capitol Imports) responded on 03/04/2013
I apologize for not communicating more often than we did. Unfortunately when working on vehicles more than 10 years old and having to deal with salvage parts, delays are common. We will not sacrafice quality for quantity no matter what age the vehicle is or what type of parts are used. If the part is not top quality, we will get one that is.