Classic Collision (Capitol Imports)


Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

1076 Reviews

98% Would Recommend
Latest Review 8 months ago

Review for Classic Collision (Capitol Imports)
Gene G. on 01/15/2014
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Gene said the letters are not on straight. He lives at least 30 miles away, so he is not sure when he can come back in and he told USAA the same thing when they called. Other than that, he was very happy with the paint and everything.
Category: Collision
Service Date: 01/10/2014
Review Created: 01/15/2014
This review was collected via phone interview by Customer Research Inc.
James C. at Classic Collision (Capitol Imports) responded on 01/20/2014

Tom contacted Mr. Garwold by phone and we offered to drive to his home 30 miles away to straighten or replace the letters in question. Mr. Garwold did not feel like that was necessary due to the fact that it was only the last two letters in the "TRAVERSE" nameplate and it was barely noticable. We want Mr. Garwold, as well as all of our clients, to be completely satisfied, so we invited Mr. Garwold to stop by anytime or call us anytime and we would take care of this minor issue.