ReScore Reviews™ (12)

ReScore
Overall Rating 4.66667/5Overall Rating 4.66667/5Overall Rating 4.66667/5Overall Rating 4.66667/5rating 4.66667
Original
Overall Rating 1.83333/5rating 1.83333rating 1.83333rating 1.83333rating 1.83333
93% Would Recommend
100% Business Response
Latest Review about 1 hour ago
Kelly C. on 07/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Stellar Service"
This dealership was out of my way but I am so grateful they could accommodate me! They found out I had 5 recalls on my car and explained what was going on with my car. They gave me an estimated time of 2 hours but the work was completed in less time than that! I am very happy with my service and this dealership.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 07/18/2017
Service Type: Repair
Review Created: 07/23/2017 08:45 PM
JESSE N. on 07/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"maintenance service review "
Great service at a fair price
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 07/15/2017
Service Type: Maintenance
Review Created: 07/22/2017 09:23 PM
Verified Customer on 07/20/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service"
Fast service
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 07/18/2017
Service Type: Repair
Review Created: 07/20/2017 11:13 AM
John C H., Service Manager at Frank Kent Hyundai responded on 07/20/2017

Thank you very much for the feedback.  I will absolutely address the topics presented by you about your service visit.  We look forward to helping you again in the future and providing the 5 star experience.  Have a GREAT WEEKEND!

John Harrelson
Service Manager
(817)529-6551
Kathryn L. on 07/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly service"
Everyone was very friendly and took care of me in a timely manner!
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 07/17/2017
Service Type: Maintenance
Review Created: 07/19/2017 04:12 PM
John C H., Service Manager at Frank Kent Hyundai responded on 07/20/2017

Thank you for taking the time to respond to the survey.  We appreciate the kind words and the 5 star review.  We look forward to helping you again in the future.  Have a GREAT WEEKEND!

John Harrelson
Service Manager
(817)529-6551
Carmel M. on 07/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly,clean, nearness."
yes
Vehicle: 2013 Hyundai Genesis
Category: Service
Service Date: 07/17/2017
Service Type: Maintenance
Review Created: 07/19/2017 02:03 PM
John C H., Service Manager at Frank Kent Hyundai responded on 07/19/2017

Thank you for the 5 star review.  We very much appreciate the kind words.  We look forward to helping you again in the future. Have a GREAT WEEKEND!

John Harrelson
Service Manager
(817)529-6551
Matt M. on 07/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great because the wait is reasonable "
Courteous staff
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 07/14/2017
Service Type: Repair
Review Created: 07/18/2017 03:01 PM
John C H., Service Manager at Frank Kent Hyundai responded on 07/19/2017

Thank you for the 5 star review.  We appreciate your patronage and look forward to helping you again in the future.  Have a GREAT WEEK!

John Harrelson
Service Manager
(817)529-6551
Verified Customer on 07/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall Service"
The service was completed fast and I was on my way!
Vehicle: 2011 Hyundai Elantra
Category: Service
Service Date: 07/11/2017
Service Type: Repair
Review Created: 07/17/2017 05:54 AM
John C H., Service Manager at Frank Kent Hyundai responded on 07/17/2017

Thank you for responding to the survey.  We appreciate you taking the time to personalize the response.  We look forward to helping you again in the future.  Have a GREAT WEEK!

John Harrelson
Service Manager
(817)529-6551
Kimberly N. on 07/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick, efficient service!"
Excellent
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 07/11/2017
Service Type: Maintenance
Review Created: 07/16/2017 06:04 PM
John C H., Service Manager at Frank Kent Hyundai responded on 07/17/2017

Your response is very much appreciated.  We look forward to helping you again in the future.  Have a GREAT WEEK!

John Harrelson
Service Manager
(817)529-6551
Richard F. on 07/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They give you a time and complete with all recalls and service completed quickly as possible each time I have been to Frank Kent Hyundai."
If you want it done right go to Frank Kent Hyundai for service and sales.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 07/11/2017
Service Type: Repair
Review Created: 07/16/2017 05:33 PM
John C H., Service Manager at Frank Kent Hyundai responded on 07/17/2017

Thank you for the great response.  We appreciate the kind words and look forward to helping you again in the future.  Have a GREAT WEEK!

John Harrelson
Service Manager
(817)529-6551
Abbas S. on 07/14/2017
Recommended badge inactive Recommended
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Review "
On time
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 07/12/2017
Service Type: Repair
Review Created: 07/14/2017 02:37 PM
John C H., Service Manager at Frank Kent Hyundai responded on 07/14/2017

Thank you for responding to the survey request.  We value your input greatly and look forward to helping you again in the future. Have a GREAT WEEKEND!

John Harrelson
Service Manager
(817)529-6551
Sarita R. on 07/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Best service ever!"
Speed of service and friendliness
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 07/06/2017
Service Type: Maintenance
Review Created: 07/13/2017 07:04 PM
John C H., Service Manager at Frank Kent Hyundai responded on 07/14/2017

Thank you for the kind words and the 5 star rating.  We look forward to helping you again in the future.  Have a GREAT WEEKEND!

John Harrelson
Service Manager
(817)529-6551
Verified Customer on 07/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service "
Fast and efficient service
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 07/11/2017
Service Type: Repair
Review Created: 07/13/2017 01:41 PM
John C H., Service Manager at Frank Kent Hyundai responded on 07/13/2017

Thank you for the survey response.  We value our customers input greatly.  We look forward to your future visits.  Have a AWESOME WEEKEND! 

John Harrelson
Service Manager
(817)529-6551
Charles C. on 07/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good experience"
Made an appointment for routine service. Work was done on time in a professional manner. We will continue to use this dealership for service. Good experience!
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 07/11/2017
Service Type: Maintenance
Review Created: 07/13/2017 01:03 PM
John C H., Service Manager at Frank Kent Hyundai responded on 07/13/2017

Thank you for the 5 STAR review.  We appreciate you taking the time to personalize the response with your comments.  We look forward to helping you again in the future.  Have a GREAT WEEKEND!

John Harrelson
Service Manager
(817)529-6551
Raymond B. on 07/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Perfect Service"
FKH is quickly becoming my permanent car dealership.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 07/11/2017
Service Type: Repair
Review Created: 07/13/2017 11:39 AM
John C H., Service Manager at Frank Kent Hyundai responded on 07/13/2017

Thank you very much for the response.  We appreciate your patronage of Frank Kent Hyundai.  We look forward to helping you again in the future.  Have a GREAT WEEKEND!

John Harrelson
Service Manager
(817)529-6551
Verified Customer on 07/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fantastic Customer Service"
Fantastic Customer Service
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 07/11/2017
Service Type: Repair
Review Created: 07/13/2017 11:04 AM
John C H., Service Manager at Frank Kent Hyundai responded on 07/13/2017

Thank you for taking the time to complete the survey.  We value your input and look forward to helping you again in the future. Have a GREAT WEEKEND!

John Harrelson
Service Manager
(817)529-6551
Donald S. on 07/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Stellar Quick Service"
I made an apt for a oil change, inspection and for a recall notice. My appointment was at 9 and I had my car back by 1130 that day. Come to find out the cost of the oil change was included in the recall, huge bonus! The work was done quickly, my car was washed and vacuumed and returned to me in better condition than when I bought it in. We previously were Allen Samuels/AutoNation customers and after MANY terrible experiences we came to try Frank Kent. This is our 3-4th appointment and other than 1 time that the receptionist was slightly rude, I'm glad we changed over to you guys. My advisor met me in the bay promptly and was super helpful and nice. I really appreciate the great service to my car and the stellar customer service too :)
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 07/11/2017
Service Type: Repair
Review Created: 07/13/2017 10:57 AM
John C H., Service Manager at Frank Kent Hyundai responded on 07/13/2017

Thank you for the awesome response.  We truly appreciate you selecting Frank Kent Hyundai as your Vehicle  Service provider. We look forward to helping you again in the future.  Have a GREAT WEEKEND!

John Harrelson
Service Manager
(817)529-6551
Verified Customer on 07/12/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Frank Kents reputation "
Yes
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 06/30/2017
Service Type: Repair
Review Created: 07/12/2017 02:22 PM
John C H., Service Manager at Frank Kent Hyundai responded on 07/12/2017

Thank you for letting us know about your service experience.  I truly apologize for the issues.  I can send a oil reminder sticker to you in the mail if that is of interest to you.  I have spoken with the technician and advisor about task completions.  We look forward to helping you again and providing the quality service experience our customers deserve.  Have a GREAT WEEKEND!

John Harrelson
Service Manager
(817)529-6551
Verified Customer on 07/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service maintenance review"
Service advisor attitude changed drastically.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 07/06/2017
Service Type: Repair
Review Created: 07/12/2017 04:42 AM
John C H., Service Manager at Frank Kent Hyundai responded on 07/12/2017

Thank you for taking the time to respond about your service visit. We appreciate your input greatly and look forward to helping you again in the future.  Have a GREAT WEEK!

John Harrelson
Service Manager
(817)529-6551
Verified Customer on 07/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly, helpful"
Yes
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 07/06/2017
Service Type: Repair
Review Created: 07/11/2017 06:26 AM
John C H., Service Manager at Frank Kent Hyundai responded on 07/11/2017

Thank you for filling out the survey and for the 5 star rating.  We look forward to helping you again in the future.  Have a GREAT WEEK!

John Harrelson
Service Manager
(817)529-6551
Verified Customer on 07/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Close to home
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 07/05/2017
Service Type: Maintenance
Review Created: 07/10/2017 08:24 PM
John C H., Service Manager at Frank Kent Hyundai responded on 07/11/2017

Thank you for taking the time to respond to the review.  We look forward to continuing to provide you with 5 star service.  Have a GREAT WEEK!

John Harrelson
Service Manager
(817)529-6551
Displaying Review 1 - 20 of 574 in total