ReScore Reviews™ (12)

ReScore
Overall Rating 4.66667/5Overall Rating 4.66667/5Overall Rating 4.66667/5Overall Rating 4.66667/5rating 4.66667
Original
Overall Rating 1.83333/5rating 1.83333rating 1.83333rating 1.83333rating 1.83333
93% Would Recommend
100% Business Response
Latest Review about 1 hour ago
Verified Customer on 05/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Really good service "
Really good service
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 05/22/2017
Service Type: Repair
Review Created: 05/25/2017 04:35 AM
John C H., Service Manager at Frank Kent Hyundai responded on 05/25/2017

Thank you for responding to the survey.  We appreciate your input greatly.  I did check on the special ordered part for you. It is still on Factory Back-Order status.  So, It could be a week or more before we get the part.  You will be notified when it comes in and an appointment will be set to have it repaired.  If you need any further assistance please let me know.  We look forward to helping you again.  Have a GREAT WEEKEND!  

John Harrelson
Service Manager
(817)529-6551
Brian L. on 05/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick"
Went in for a recall... Checked my car with complimentary wash was out of there faster than they predicted.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 05/15/2017
Service Type: Repair
Review Created: 05/20/2017 09:18 PM
John C H., Service Manager at Frank Kent Hyundai responded on 05/21/2017

Thank you for taking the time to respond to the survey request. We value your input greatly.  We look forward to helping you again in the future.  Have a GREAT WEEKEND!

John Harrelson
Service Manager
(817)529-6551
Cheryl H. on 05/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Wow! Courteous, Accommodating and Competent!"
Live in Arlington, work in Dallas but take my car here because I can drop it off in the morning, use their free shuttle to train and get to work while they take care of the car. Made an online appointment and followed up to ensure work could be done. Work completed in less time than expected and they even made arrangements for me to pick up keys after service was closed. I'll continue to come here. Thanks!
Vehicle: 2013 HYUNDAI VELOSTER
Category: Service
Service Date: 05/15/2017
Service Type:
Review Created: 05/20/2017 05:55 AM
John C H., Service Manager at Frank Kent Hyundai responded on 05/21/2017

Thank you very much for the great response.  We appreciate your input and the 5 star rating.  We look forward to helping you again in the future.  Have a GREAT WEEKEND!

John Harrelson
Service Manager
(817)529-6551
Charles M. on 05/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly engaged customer service reps who look at you when you are talking, listen to what you have to say and proceed to grant the requests you make about your car."
A pleasure to wait in the waiting room while the car is being serviced; the service rep reports to you periodically about what is being done to or completed about your car.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 05/15/2017
Service Type: Repair
Review Created: 05/18/2017 02:52 PM
John C H., Service Manager at Frank Kent Hyundai responded on 05/18/2017

Thank you very much for taking the time to personalize your response.  We appreciate your input greatly.  We look forward to helping you again in the future.  Have a GREAT WEEKEND!

John Harrelson
Service Manager
(817)529-6551
Dan J. on 05/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I live very close to another Hyundai dealer. I use Frank Kent Hyundai because I am treated as a valued customer and they offer excellent car care!"
My wife and I always get our Hyundai served at FKH because they take care of us!
Vehicle: 2010 Hyundai Veracruz
Category: Service
Service Date: 05/16/2017
Service Type: Maintenance
Review Created: 05/18/2017 11:07 AM
John C H., Service Manager at Frank Kent Hyundai responded on 05/18/2017

Thank you for taking the time to complete the survey.  We value your input greatly.  We look forward to helping you again in the future.  Have a GREAT WEEKEND!

John Harrelson
Service Manager
(817)529-6551
Cyrus C. on 05/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always quick and pleasant "
Always a quick and pleasant experience. I would recommend!
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 05/15/2017
Service Type: Maintenance
Review Created: 05/17/2017 07:16 PM
John C H., Service Manager at Frank Kent Hyundai responded on 05/18/2017

Thank you for the kind words and the 5 stars.  We look forward to helping you again in the future.  Have a GREAT WEEKEND!

John Harrelson
Service Manager
(817)529-6551
Anna C. on 05/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Did as said and quickly"
Would recommend
Vehicle: 2013 Hyundai Elantra Gt
Category: Service
Service Date: 05/15/2017
Service Type: Maintenance
Review Created: 05/17/2017 04:35 PM
John C H., Service Manager at Frank Kent Hyundai responded on 05/18/2017

Your response is appreciated.  We value our customer input greatly.  We look forward to helping you again in the future. Have a GREAT WEEKEND!

John Harrelson
Service Manager
(817)529-6551
Verified Customer on 05/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"on time and very polite."
Good customer service.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 04/22/2017
Service Type: Maintenance
Review Created: 05/17/2017 12:41 PM
John C H., Service Manager at Frank Kent Hyundai responded on 05/18/2017

Thank you very much for responding to the survey.  We are pleased to see that your visit went well.  We look forward to helping you again in the future.  Have a GREAT WEEKEND!

John Harrelson
Service Manager
(817)529-6551
Maureen P. on 05/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall Service"
I only buy Hyundai's, the service has been great and the Dealership is within walking distance.
Vehicle: 2013 Hyundai Sonata Hyb
Category: Service
Service Date: 05/15/2017
Service Type: Repair
Review Created: 05/17/2017 12:34 PM
John C H., Service Manager at Frank Kent Hyundai responded on 05/18/2017

Thank you for responding to the survey request.  Your kind words are appreciated greatly.  We look forward to helping you again in the future.  Have a GREAT WEEKEND!

John Harrelson
Service Manager
(817)529-6551
James P. on 05/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great people "
5 stars
Vehicle: 2014 Hyundai Azera
Category: Service
Service Date: 05/13/2017
Service Type: Maintenance
Review Created: 05/16/2017 03:48 PM
John C H., Service Manager at Frank Kent Hyundai responded on 05/16/2017

Thank you very much for responding to the survey.  We appreciate your kind words and the 5 star rating.  We look forward to helping you again in the future.  Have a GREAT WEEK!

John Harrelson
Service Manager
(817)529-6551
Concepcion M. on 05/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excelent"
Good
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 05/10/2017
Service Type: Repair
Review Created: 05/16/2017 07:54 AM
John C H., Service Manager at Frank Kent Hyundai responded on 05/16/2017

Your response is greatly appreciated.  We look forward to helping you again in the future.  Have a GREAT WEEK!

John Harrelson
Service Manager
(817)529-6551
Fletcher P. on 05/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"A Place For A Quick Fix"
Service is dependable and gets the work done when they promise it.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 05/10/2017
Service Type: Repair
Review Created: 05/15/2017 07:29 PM
John C H., Service Manager at Frank Kent Hyundai responded on 05/16/2017

Thank you for responding to the survey request.  We appreciate your input greatly.  We look forward to helping you again in the future.  Have a GREAT WEEK!

John Harrelson
Service Manager
(817)529-6551
Verified Customer on 05/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
" Pleased Customer"
The location is convenient and staff seems to be considerate of customers' time, depending on service needed.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 05/10/2017
Service Type: Repair
Review Created: 05/12/2017 03:48 PM
John C H., Service Manager at Frank Kent Hyundai responded on 05/13/2017

Your response is greatly appreciated.  Thank you for taking the time personalize your response.  We look forward to helping you with your future vehicle needs.  Have a GREAT WEEKEND!

John Harrelson
Service Manager
(817)529-6551
Verified Customer on 05/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"service "
service was completed in a timely manner and gave shuttle service to and from home
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 05/09/2017
Service Type: Repair
Review Created: 05/12/2017 02:33 PM
John C H., Service Manager at Frank Kent Hyundai responded on 05/13/2017

We appreciate you taking the time to fill out the survey.  We thank you for the kind words and the 5 star rating.  We look forward to helping you again in the future.  Have a GREAT WEEKEND!

John Harrelson
Service Manager
(817)529-6551
Verified Customer on 05/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Service was handled quickly
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 05/10/2017
Service Type: Repair
Review Created: 05/12/2017 11:19 AM
John C H., Service Manager at Frank Kent Hyundai responded on 05/12/2017

Thank you very much for responding to the survey request.  We appreciate you taking the time to personalize the response.  We look forward to helping you again in the future.  Have a GREAT WEEKEND!  

John Harrelson
Service Manager
(817)529-6551
Michael K. on 05/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"great customer care"
I would use them again,great service
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 05/09/2017
Service Type: Repair
Review Created: 05/12/2017 11:01 AM
John C H., Service Manager at Frank Kent Hyundai responded on 05/12/2017

Thank you for responding to the survey.  We value your input and look forward to helping you again in the future.  Have a GREAT WEEKEND!

John Harrelson
Service Manager
(817)529-6551
Norman B. on 05/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I appreciated the friendliness of the staff and the satisfgaction follow up phone call."
I appreciated the friendliness of the staff and the satisfgaction follow up phone call.
Vehicle: 2016 Hyundai Sonata Hyb
Category: Service
Service Date: 05/09/2017
Service Type: Repair
Review Created: 05/12/2017 06:12 AM
John C H., Service Manager at Frank Kent Hyundai responded on 05/12/2017

Thank you for the kind response and the 5 star rating.  We appreciate your input and look forward to helping you again in the future.  Have a GREAT WEEKEND!

John Harrelson
Service Manager
(817)529-6551
Verified Customer on 05/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Pleasant Experience"
The staff is helpful & friendly and their waiting room is large & comfortable with a big tv & charging station for your e-devices. I have found through experience that I trust these guys much more than some of the other repair shops in the area. They have never suggested unnecessary work on my car.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 05/09/2017
Service Type: Repair
Review Created: 05/11/2017 10:39 AM
John C H., Service Manager at Frank Kent Hyundai responded on 05/11/2017

Thank you very much for your response.  We appreciate the kind words and the 5 star rating.  We look forward to helping you again in the future.  Have a GREAT WEEKEND!

John Harrelson
Service Manager
(817)529-6551
Kimberly P. on 05/10/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Timeliness"
The only issue i jad is when my vehicle made it to the dealer i was told there weren't any loaner cars available. Then when i called back a spoke with someone else i was told a rental was covered thru my warranty. Had that information been disclosed upfront it would've savwd me the hassle of trying to catch rides to work...Very inconvenient.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 04/29/2017
Service Type: Repair
Review Created: 05/10/2017 08:09 AM
John C H., Service Manager at Frank Kent Hyundai responded on 05/10/2017

Thank you for letting me know about your service visit.  I will absolutly get with my advisors on communication of details with customers.  We appreciate your input and look forward to helping you again in the future.  Have a GREAT WEEK!

John Harrelson
Service Manager
(817)529-6551
John R. on 05/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"personable service"
You know what to expect were service is rendered.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 05/05/2017
Service Type: Repair
Review Created: 05/09/2017 06:43 PM
John C H., Service Manager at Frank Kent Hyundai responded on 05/10/2017

Thank you for very much for the response.  We value our customers input greatly.  We look forward to helping you again in the future.  Have a GREAT WEEK!

John Harrelson
Service Manager
(817)529-6551
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