ReScore Reviews™ (13)

ReScore
Overall Rating 4.6923115/5Overall Rating 4.6923115/5Overall Rating 4.6923115/5Overall Rating 4.6923115/5rating 4.6923115
Original
Overall Rating 1.84615/5rating 1.84615rating 1.84615rating 1.84615rating 1.84615
94% Would Recommend
100% Business Response
Latest Review about 16 hours ago
Henry S. on 09/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Outstanding and Unbeatable Service"
My concern became theirs and I drove away an extremely satisfied customer, as always.
Vehicle: 2016 Hyundai Veloster
Category: Service
Service Date: 09/19/2017
Service Type: Repair
Review Created: 09/21/2017 02:55 PM
John C H., Service Manager at Frank Kent Hyundai responded on 09/21/2017

Thank you very much for the awesome response.  We appreciate you taking the time to personalize your review.  Your kind words and 5 star rating will be shared with all our team members.  We look forward to helping you again in the future.  Have a GREAT WEEKEND!

John Harrelson
Service Manager
(817)529-6551
Norma M. on 09/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They treat you like they would like to be treated."
Wonderful
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 09/19/2017
Service Type: Maintenance
Review Created: 09/21/2017 12:55 PM
John C H., Service Manager at Frank Kent Hyundai responded on 09/21/2017

Thank you very much for responding to the survey.  We appreciate the kind words and the 5 stars.  We look forward to helping you again in the future.  Have a GREAT WEEKEND!

John Harrelson
Service Manager
(817)529-6551
Verified Customer on 09/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service!"
This was the first recommended service for my Tucson. The maintenance was performed in a timely and professional manner.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 09/19/2017
Service Type: Maintenance
Review Created: 09/21/2017 12:21 PM
John C H., Service Manager at Frank Kent Hyundai responded on 09/21/2017

Thank you for responding to the survey request.  We appreciate your input greatly and look forward to helping you again in the future.  Have a GREAT WEEKEND!

John Harrelson
Service Manager
(817)529-6551
Candace H. on 09/20/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Thanks"
very efficient
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 09/18/2017
Service Type: Repair
Review Created: 09/20/2017 01:38 PM
John C H., Service Manager at Frank Kent Hyundai responded on 09/20/2017

Thank you for your response.  We appreciate the kind words and look forward to helping you again in the future.  Have a GREAT WEEK!

John Harrelson
Service Manager
(817)529-6551
Bobby R. on 09/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The personnel who help you with your needs"
Always top notch service
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 09/18/2017
Service Type: Repair
Review Created: 09/20/2017 11:03 AM
John C H., Service Manager at Frank Kent Hyundai responded on 09/20/2017

Your kind words and 5 star rating are very much appreciated.  We look forward to helping you again in the future.  Have a GREAT WEEK!

John Harrelson
Service Manager
(817)529-6551
Verified Customer on 09/20/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"timely"
Work completed in timely manner.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 09/16/2017
Service Type: Maintenance
Review Created: 09/20/2017 08:31 AM
John C H., Service Manager at Frank Kent Hyundai responded on 09/20/2017

Thank you for responding to the request.  I have resent your Multi-point Inspection to the e-mail on file.  If you do not get this please let me know.  Have a GREAT WEEK!

John Harrelson
Service Manager
(817)529-6551
Dennis W. on 09/20/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Location, cleanliness"
This dealership and service department is located in a part of Fort Worth where it is well lit, easy to access from the highway, always clean, personnel always willing to assist you and very courteous
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 09/15/2017
Service Type: Maintenance
Review Created: 09/20/2017 08:24 AM
John C H., Service Manager at Frank Kent Hyundai responded on 09/20/2017

Thank you for taking the time to respond to the survey request. We very much appreciate the input and look forward to helping you again in the future.  Have a GREAT WEEK!

John Harrelson
Service Manager
(817)529-6551
Verified Customer on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"efficient and helpful"
They did a good job with replacing the battery
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/16/2017
Service Type: Maintenance
Review Created: 09/19/2017 03:39 PM
John C H., Service Manager at Frank Kent Hyundai responded on 09/20/2017

Thank you for the kind response.  We appreciate the 5 stars and look forward to helping you again in the future.  Have a GREAT WEEK!

John Harrelson
Service Manager
(817)529-6551
Verified Customer on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service, friendly people!"
Service didn't take too long and they gave everyone candy while we waited! Friendly and kind employees and staff.
Vehicle: 2014 Hyundai Tucson
Category: Service
Service Date: 09/13/2017
Service Type: Maintenance
Review Created: 09/19/2017 07:18 AM
John C H., Service Manager at Frank Kent Hyundai responded on 09/19/2017

Thank you for your response.  We appreciate the kind words and the 5 stars.  I will address the sticker issue with our technicians and make sure that is happening as it should.  We look forward to helping you again in the future.  Have a GREAT WEEK!

John Harrelson
Service Manager
(817)529-6551
Amanda M. on 09/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very friendly and great customer service "
I really like this service department, they are wonderful!
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 09/13/2017
Service Type: Maintenance
Review Created: 09/18/2017 06:28 PM
John C H., Service Manager at Frank Kent Hyundai responded on 09/19/2017

Thank you for the kind words and the 5 stars.  We look forward to providing fast and friendly service for you again in the future. Have a GREAT WEEK!

John Harrelson
Service Manager
(817)529-6551
Verified Customer on 09/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast"
Fast
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 09/12/2017
Service Type: Repair
Review Created: 09/18/2017 12:40 AM
John C H., Service Manager at Frank Kent Hyundai responded on 09/18/2017

We appreciate the response and the 5 stars.  We look forward to helping you again in the future.  Have a GREAT WEEK!

John Harrelson
Service Manager
(817)529-6551
Jacqueline S. on 09/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I arrived early and the service rep. immediately came out to greet me. He was very pleasant and made sure I was comfortable throughout the visit. "
I would definitely recommend Frank Kent Hyundai service center to all of my family and friends!
Vehicle: 2016 Hyundai Veloster
Category: Service
Service Date: 09/12/2017
Service Type: Maintenance
Review Created: 09/17/2017 06:13 PM
John C H., Service Manager at Frank Kent Hyundai responded on 09/18/2017

Thank you for the kind words and the 5 stars.  We look forward to helping you again.  Have a GREAT WEEK!

John Harrelson
Service Manager
(817)529-6551
Verified Customer on 09/16/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Perks"
Fast service just need to check everything.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 09/11/2017
Service Type: Maintenance
Review Created: 09/16/2017 07:56 PM
John C H., Service Manager at Frank Kent Hyundai responded on 09/18/2017

Thank you for taking the time to respond.  We appreciate your input and look forward to helping you again in the future.  Have a GREAT WEEK!

John Harrelson
Service Manager
(817)529-6551
Verified Customer on 09/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Alignment"
The process was completed while I waited and it did not take long!
Vehicle: 2013 Hyundai Azera
Category: Service
Service Date: 09/12/2017
Service Type: Maintenance
Review Created: 09/16/2017 10:27 AM
John C H., Service Manager at Frank Kent Hyundai responded on 09/16/2017

Thank you for the response.  We appreciate the input and look forward to your future visits.  Have a GREAT WEEKEND!

John Harrelson
Service Manager
(817)529-6551
Stephanie F. on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service"
Wasn't talked down to, but explained procedures thoroughly when questioning.
Vehicle: 2014 Hyundai Veloster
Category: Service
Service Date: 09/08/2017
Service Type: Maintenance
Review Created: 09/15/2017 11:47 PM
John C H., Service Manager at Frank Kent Hyundai responded on 09/16/2017

Thank you for taking the time to personalize your response.  We very much appreciate the kind words and the 5 stars.  We look forward to helping you again in the future.  Have a GREAT WEEKEND!

John Harrelson
Service Manager
(817)529-6551
Ernest O. on 09/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"customer service"
Customer service
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 09/12/2017
Service Type: Repair
Review Created: 09/14/2017 12:22 PM
John C H., Service Manager at Frank Kent Hyundai responded on 09/14/2017

Thank you for responding to the survey request.  We appreciate the 5 stars and look forward to helping you again in the future. Have a GREAT WEEKEND!

John Harrelson
Service Manager
(817)529-6551
Michael P. on 09/14/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Completed the service for recall and oil change"
Excellent
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 09/11/2017
Service Type: Repair
Review Created: 09/14/2017 05:04 AM
John C H., Service Manager at Frank Kent Hyundai responded on 09/14/2017

Thank you for the review.  We appreciate your input and look forward to earning the 5th star from you on future visits.  Have a GREAT WEEKEND!

John Harrelson
Service Manager
(817)529-6551
Lester C. on 09/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Friendly service and very helpful. Great waiting room.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 09/11/2017
Service Type: Maintenance
Review Created: 09/14/2017 04:44 AM
John C H., Service Manager at Frank Kent Hyundai responded on 09/14/2017

Your response is greatly appreciated.  We look forward to your future visits.  Have a GREAT WEEKEND!

John Harrelson
Service Manager
(817)529-6551
MARY W. on 09/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Friendly knowledgeable people working for the service department.
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 09/11/2017
Service Type: Repair
Review Created: 09/13/2017 06:08 PM
John C H., Service Manager at Frank Kent Hyundai responded on 09/14/2017

Thank you for responding.  We value your input and look forward to providing 5 star service for you again in the future.  Have a GREAT WEEKEND!

John Harrelson
Service Manager
(817)529-6551
Gwen G. on 09/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
" Courteous and friendly "
Yes
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 09/11/2017
Service Type: Repair
Review Created: 09/13/2017 11:15 AM
John C H., Service Manager at Frank Kent Hyundai responded on 09/13/2017

Your response is very much appreciate.  We thank you for the 5 stars and look forward to helping you again in the future.  Have a GREAT WEEK!

John Harrelson
Service Manager
(817)529-6551
Displaying Review 1 - 20 of 688 in total