Gustafson Brothers Inc

Reviews (1723)

rating 4.8115077rating 4.8115077rating 4.8115077rating 4.8115077rating 4.8115077

Recommend?
99%

ReScore (1) Help16

rating 5.0rating 5.0rating 5.0rating 5.0rating 5.0
New
Improvement
rating 3.0rating 3.0rating 3.0rating 3.0rating 3.0
Original

Hours of Operation

Mon 7:30 AM - 6:00 PM
Tue 7:30 AM - 6:00 PM
Wed 7:30 AM - 6:00 PM
Thu 7:30 AM - 6:00 PM
Fri 7:30 AM - 6:00 PM
Sat 8:00 AM - 5:00 PM
Sun closed
19161 Gothard Street
Huntington Beach, CA 92648
(714) 847-5600
Latest Reviews for Gustafson Brothers Inc
rating 4rating 4rating 4rating 4rating 4
Recommended?
Yes
Douglas said this business did a great job. His vehicle was dirty and had a smell of paint for three days.
Category: Collision
Service Date: 01/30/2015
Review Created: 02/13/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Sarah T. in California on 02/11/2015
Sarah said this business did a really good job and they were humble. She had no issues with them. Her vehicle looks like nothing ever happened to it.
Category: Collision
Service Date: 01/20/2015
Review Created: 02/11/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Diana P. in California on 02/10/2015
Diana said she has used this business for years. She has always been happy with the results.
Category: Collision
Service Date: 01/23/2015
Review Created: 02/10/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
James B. in California on 02/09/2015
James said the business is excellent. There was a small delay in receiving his vehicle but it was due to the insurance company. He chose not to elaborate on the length of time he waited.
Category: Collision
Service Date: 01/06/2015
Review Created: 02/09/2015
This review was collected via phone interview by Customer Research Inc.
rating 4rating 4rating 4rating 4rating 4
Recommended?
Yes
Matthew said he was happy with this business, but they forgot to replace a sticker and one of the switches was broken.
Category: Collision
Service Date: 01/02/2015
Review Created: 02/09/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Bert G. in California on 02/09/2015
Bert said there was no paint work performed on his vehicle. The business did what they said they were going to do and he was happy with the service.
Category: Collision
Service Date: 01/21/2015
Review Created: 02/09/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Linda M. in California on 02/09/2015
Linda said she really appreciates how efficient this business is, how personable the employees are and the way they took care of business.
Category: Collision
Service Date: 01/09/2015
Review Created: 02/09/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Janet H. in California on 02/09/2015
Janet said she had used this business in the past and they did pretty good work. They took a week longer than she expected with her vehicle, due to parts.
Category: Collision
Service Date: 01/16/2015
Review Created: 02/09/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Robert M. in California on 02/09/2015
Robert said the quality of work performed by this business was really good. Kerstin was personable and pleasant to work with.
Category: Collision
Service Date: 01/20/2015
Review Created: 02/09/2015
This review was collected via phone interview by Customer Research Inc.
rating 4rating 4rating 4rating 4rating 4
Recommended?
Yes
Verified by SureCritic
James L. in California on 02/06/2015
James said it took a little longer than he would have liked for the business to get his vehicle in. There was no paint work performed on his vehicle. He was happy with the results.
Category: Collision
Service Date: 01/22/2015
Review Created: 02/06/2015
This review was collected via phone interview by Customer Research Inc.
rating 4rating 4rating 4rating 4rating 4
Recommended?
Yes
Verified by SureCritic
Paul G. in California on 02/06/2015
Paul said the work this business did was excellent. He took his vehicle in at a very busy time of the year so the communication was not up to normal standards. They had days closed on the holidays and they were just busy.
Category: Collision
Service Date: 01/08/2015
Review Created: 02/06/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Jane P. in California on 02/04/2015
Jane said this business is wonderful. She lives next door to them so they have done a lot of work for her for no charge. They were attentive and Dan was amazing.
Category: Collision
Service Date: 01/08/2015
Review Created: 02/04/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Jackie V. in California on 02/04/2015
Jackie said she did not have any paint work done. She stated that the service that the business provided was the best ever. The employees were very friendly and professional.
Category: Collision
Service Date: 01/14/2015
Review Created: 02/04/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Greg G. in California on 02/04/2015
Greg said he has been going to this business for years. He said they always do an efficient job and the work they do is always very good quality.
Category: Collision
Service Date: 01/29/2015
Review Created: 02/04/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
George S. in California on 02/04/2015
George said this business was good and fast, and they came through with what needed to be done on the vehicle. They were more expensive than what he expected but other than that, it was good. His vehicle was a day late because more work had to be done and he stated he understood that. He was expecting them to call him on something but he had to call them. He will be going back to them.
Category: Collision
Service Date: 01/02/2015
Review Created: 02/04/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Allison said this business did a good job on her vehicle. They were kind.
Category: Collision
Service Date: 01/05/2015
Review Created: 02/04/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Judy O. in California on 02/04/2015
Judy said the business was very accommodating and very organized She mentioned how clean and nice the facility was.
Category: Collision
Service Date: 01/07/2015
Review Created: 02/04/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Paul M. in California on 02/04/2015
Paul said his overall experience was excellent and the quality of the work was great. The vehicle was ready on time. He has recommend to Triple A that this business be one of their top preferred businesses.
Category: Collision
Service Date: 01/09/2015
Review Created: 02/04/2015
This review was collected via phone interview by Customer Research Inc.
rating 3rating 3rating 3rating 3rating 3
Recommended?
Yes
Verified by SureCritic
Alan O. in California on 02/04/2015
Alan said he had to do the follow up to find out where they were with the repair.
Category: Collision
Service Date: 01/13/2015
Review Created: 02/04/2015
This review was collected via phone interview by Customer Research Inc.
John G. at Gustafson Brothers Inc responded on 02/11/2015

Alan,
We would love to hear your ideas for updates. We show your car came in on a Tuesday, we called on Thursday with an update, and on Monday to let you know your car was complete. Keeping in mind the shop is closed for body repair on Saturday and Sunday, please share your thoughts on how we can keep our guests up to date without becoming a nuisance.

Thank you!

rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Justine said the business is fast, doing the job right the first time. Kelly was great and very helpful.
Category: Collision
Service Date: 01/26/2015
Review Created: 02/04/2015
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 1723 in total
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