Gustafson Brothers Inc

Reviews (1751)

rating 4.8125876rating 4.8125876rating 4.8125876rating 4.8125876rating 4.8125876

Recommend?
99%

ReScore (1) Help16

rating 5.0rating 5.0rating 5.0rating 5.0rating 5.0
New
Improvement
rating 3.0rating 3.0rating 3.0rating 3.0rating 3.0
Original

Hours of Operation

Mon 7:30 AM - 6:00 PM
Tue 7:30 AM - 6:00 PM
Wed 7:30 AM - 6:00 PM
Thu 7:30 AM - 6:00 PM
Fri 7:30 AM - 6:00 PM
Sat 8:00 AM - 5:00 PM
Sun closed
19161 Gothard Street
Huntington Beach, CA 92648
(714) 847-5600
Latest Reviews for Gustafson Brothers Inc
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Kevin H. in California on 03/24/2015
Kevin said he had no problems with this business. They did a good job.
Category: Collision
Service Date: 02/03/2015
Review Created: 03/24/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Chris C. in California on 03/24/2015
Chris said there was no paint work performed on his vehicle during this visit. They did the job quickly, the prices were good, and they kept him informed on what was going on.
Category: Collision
Service Date: 02/17/2015
Review Created: 03/24/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Donald D. in California on 03/24/2015
Spoke with Elizabeth. She said she liked the experience very much, but there was a parts delay and it hindered the return of the vehicle. It took almost two weeks to get her vehicle back as a result.
Category: Collision
Service Date: 02/06/2015
Review Created: 03/24/2015
This review was collected via phone interview by Customer Research Inc.
rating 4rating 4rating 4rating 4rating 4
Recommended?
Yes
Verified by SureCritic
Will F. in California on 03/24/2015
Will said there was a disconnect between the front desk staff and the staff members who worked on his vehicle.
Category: Collision
Service Date: 02/20/2015
Review Created: 03/24/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Larue C. in California on 03/21/2015
Larue said the body work that the business did was outstanding. The business was very clean and the staff was kind and courteous.
Category: Collision
Service Date: 02/19/2015
Review Created: 03/21/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Dennis C. in California on 03/21/2015
Dennis said service at this business is quick.
Category: Collision
Service Date: 02/27/2015
Review Created: 03/21/2015
This review was collected via phone interview by Customer Research Inc.
rating 4rating 4rating 4rating 4rating 4
Recommended?
Yes
Caroline said the business is convenient. The staff is kind and she trusts them, but she does not think that the door was sealed properly. She can hear air when she is on the highway.
Category: Collision
Service Date: 02/25/2015
Review Created: 03/21/2015
This review was collected via phone interview by Customer Research Inc.
rating 4rating 4rating 4rating 4rating 4
Recommended?
Yes
Verified by SureCritic
Ralph M. in California on 03/19/2015
Ralph said he was mostly satisfied. He received a called and was told that his vehicle was done, but when he went to pick it up it was not done. He had to wait one more day. The next morning after he pick up the vehicle he saw small scratches and the gouge on his tire that happened during the accident was still there. He stated they should have better quality control.
Category: Collision
Service Date: 01/15/2015
Review Created: 03/19/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Frank B. in California on 03/19/2015
Frank said he is extremely satisfied with this business. Everyone treated him with respect and took care of him.
Category: Collision
Service Date: 02/16/2015
Review Created: 03/19/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Jacquelyn said this business was quick and reliable. They did good work.
Category: Collision
Service Date: 02/03/2015
Review Created: 03/19/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Joseph G. in California on 03/19/2015
Joseph said the business always does a good job.
Category: Collision
Service Date: 02/06/2015
Review Created: 03/19/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Tom W. in California on 03/19/2015
Tom said this business is fantastic. They kept him in the loop with phone calls and text messages. They washed and vacuumed out his vehicle. He has never had service like this before.
Category: Collision
Service Date: 02/19/2015
Review Created: 03/19/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Brian E. in California on 03/19/2015
Brian said the business has done work for him before. They did a great job and were also efficient.
Category: Collision
Service Date: 02/23/2015
Review Created: 03/19/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Robin S. in California on 03/18/2015
Robin said this is the second time she has worked with Danny, the estimator. Both times the process went smoothly and she was very satisfied with the results.
Category: Collision
Service Date: 02/12/2015
Review Created: 03/18/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Richelle said the business was very efficient and thorough. They explained everything in a way that was easy to understand and told her what time to expect her vehicle.
Category: Collision
Service Date: 02/14/2015
Review Created: 03/18/2015
This review was collected via phone interview by Customer Research Inc.
rating 4rating 4rating 4rating 4rating 4
Recommended?
Yes
Verified by SureCritic
Jay G. in California on 03/18/2015
Jay said he has to come back because the vehicle was not put back together properly. They need to put a piece back on the interior. He was pleased with the body work on the exterior.
Category: Collision
Service Date: 02/16/2015
Review Created: 03/18/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Anish H. in California on 03/18/2015
Anish said this business is great at fixing vehicles.
Category: Collision
Service Date: 02/17/2015
Review Created: 03/18/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Sharon H. in California on 03/18/2015
Sharon said they did a good job but they left a door handle in greasy condition.
Category: Collision
Service Date: 02/26/2015
Review Created: 03/18/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Spoke with Vanessa. She said the staff member she worked with really knew what he was doing and she really appreciated how he kept her updated.
Category: Collision
Service Date: 02/26/2015
Review Created: 03/18/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Sahyli C. in California on 03/17/2015
Sahyli said this business has great customer service and they took care of her.
Category: Collision
Service Date: 01/30/2015
Review Created: 03/17/2015
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 1751 in total
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