Gustafson Brothers Inc

Reviews (1697)

rating 4.8124641rating 4.8124641rating 4.8124641rating 4.8124641rating 4.8124641

Recommend?
99%

ReScore (1) Help16

rating 5.0rating 5.0rating 5.0rating 5.0rating 5.0
New
Improvement
rating 3.0rating 3.0rating 3.0rating 3.0rating 3.0
Original

Hours of Operation

Mon 7:30 AM - 6:00 PM
Tue 7:30 AM - 6:00 PM
Wed 7:30 AM - 6:00 PM
Thu 7:30 AM - 6:00 PM
Fri 7:30 AM - 6:00 PM
Sat 8:00 AM - 5:00 PM
Sun closed
19161 Gothard Street
Huntington Beach, CA 92648
(714) 847-5600
Latest Reviews for Gustafson Brothers Inc
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Georgia said the business was really good. She appreciated the rental car service. Kelly was lovely.
Category: Collision
Service Date: 12/23/2014
Review Created: 01/28/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Grant V. in California on 01/28/2015
Grant said this business did a very good job. He was 100 percent satisfied with they repairs they did.
Category: Collision
Service Date: 12/12/2014
Review Created: 01/28/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Dustin S. in California on 01/22/2015
Dustin said the business is quick, easy, lined up and they do good work. He mentioned everyone was nice.
Category: Collision
Service Date: 11/21/2014
Review Created: 01/22/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Carla M. in California on 01/22/2015
Carla said her vehicle took a little longer because of the holidays but it was no problem for her. She did not elaborate on the length of the delay.
Category: Collision
Service Date: 12/15/2014
Review Created: 01/22/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Johnny O. in California on 01/22/2015
Johnny said the business was efficient and everyone was nice. The repairs were completed in an orderly and timely manner.
Category: Collision
Service Date: 11/26/2014
Review Created: 01/22/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Roger W. in California on 01/20/2015
Roger said this business did a nice job for a fair price. He has been going there for forty years and he is very satisfied with them. He did not have paint work done on his vehicle.
Category: Collision
Service Date: 12/10/2014
Review Created: 01/20/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Recia B. in California on 01/19/2015
Recia said the people at the business were very kind and friendly. She is very impressed with the work. She had no expectations of the business.
Category: Collision
Service Date: 12/05/2014
Review Created: 01/19/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Sarah S. in California on 01/19/2015
Sarah said she was kept well informed, the customer service was good and she appreciated the business dropping her vehicle off at her home when she could not go get it herself. She has informed the business that the steering wheel is rattling and they are going to address the issue. The repairs took a month longer than expected because the dealership had to order the parts needed for the repairs.
Category: Collision
Service Date: 12/12/2014
Review Created: 01/19/2015
This review was collected via phone interview by Customer Research Inc.
rating 4rating 4rating 4rating 4rating 4
Recommended?
Yes
Sagandeep said this business did a good job.
Category: Collision
Service Date: 12/01/2014
Review Created: 01/19/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Robert H. in California on 01/17/2015
Robert said the business had very quick service.
Category: Collision
Service Date: 12/20/2014
Review Created: 01/17/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Michelle said the business was super reliable and they went above and beyond what needed to be done.
Category: Collision
Service Date: 12/23/2014
Review Created: 01/17/2015
This review was collected via phone interview by Customer Research Inc.
rating 4rating 4rating 4rating 4rating 4
Recommended?
Yes
Verified by SureCritic
Atef N. in California on 01/17/2015
Atef said everything was good.
Category: Collision
Service Date: 12/20/2014
Review Created: 01/17/2015
This review was collected via phone interview by Customer Research Inc.
rating 4rating 4rating 4rating 4rating 4
Recommended?
Yes
Douglas said the business was very good. Everything was fine.
Category: Collision
Service Date: 12/23/2014
Review Created: 01/17/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Patricia said her vehicle was delayed by one day because an employee did not show up.
Category: Collision
Service Date: 12/31/2014
Review Created: 01/15/2015
This review was collected via phone interview by Customer Research Inc.
rating 3rating 3rating 3rating 3rating 3
Recommended?
Yes
Verified by SureCritic
Jose P. in California on 01/15/2015
Jose said they do great work but they never follow up with their customers. It took two weeks to get his vehicle because they were going back and forth about the cost of a new bumper and a used bumper, which should not have held anything up because he had gone over that with them a week before.
Category: Collision
Service Date: 12/10/2014
Review Created: 01/15/2015
This review was collected via phone interview by Customer Research Inc.
John G. at Gustafson Brothers Inc responded on 01/23/2015

Jose, we are as frustrated with this as you are. Unfortunately the delays occurred because despite our continuous efforts we could not get confirmation from the insurance company that they would be paying for the repairs in full. We cannot proceed without confirmation of payment.

Thank you for your understanding. Please call us if you have any questions.

rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
David W. in California on 01/15/2015
David said the work was seamless.
Category: Collision
Service Date: 12/31/2014
Review Created: 01/15/2015
This review was collected via phone interview by Customer Research Inc.
rating 4rating 4rating 4rating 4rating 4
Recommended?
Yes
Verified by SureCritic
Rick D. in California on 01/15/2015
Rick said the work was done very good. There were unfinished pieces when he picked up his vehicle. The plastic shroud inside of the wheel well was unattached.
Category: Collision
Service Date: 11/25/2014
Review Created: 01/15/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Ronald C. in California on 01/14/2015
Ronald said the business did a good job. He was satisfied with everything.
Category: Collision
Service Date: 12/05/2014
Review Created: 01/14/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Loriane said her vehicle was one week and a half late. She was not given a reason for the delay.
Category: Collision
Service Date: 12/12/2014
Review Created: 01/14/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Charles said everything was good. It went well and there were no problems.
Category: Collision
Service Date: 12/24/2014
Review Created: 01/14/2015
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 1697 in total
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