Hyundai On Perryville


Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5rating 4.64

767 Reviews

ReScore Reviews™ (4)

ReScore
Overall Rating 2.75/5Overall Rating 2.75/5rating 2.75rating 2.75rating 2.75
Original
Overall Rating 2.25/5Overall Rating 2.25/5rating 2.25rating 2.25rating 2.25
94% Would Recommend
100% Business Response
Latest Review 2 days ago
Donald F. on 07/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Maintenance check"
Every time I take my car in to Hyundai, everyone is so awesome. Very friendly staff. From the front desk, to the auto body shop, excellent service every time. Cameron really went above and beyond during my last service. Thank you!
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 07/03/2017
Service Type: Maintenance
Review Created: 07/24/2017 07:11 PM
Mike A., SERVICE MANAGER at Hyundai On Perryville responded on 07/25/2017

Thank you for taking the time to complete our survey. We look forward to servicing your vehicle again in the future.

Thank you,
Hyundai on Perryville
Service Department


Mike Armato
Service Manager
815-229-0089
Verified Customer on 07/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Great!
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 07/17/2017
Service Type: Maintenance
Review Created: 07/21/2017 04:52 PM
Mike A., SERVICE MANAGER at Hyundai On Perryville responded on 07/24/2017

Thank you for taking the time to complete our survey. We look forward to servicing your vehicle again in the future.

Thank you,
Hyundai on Perryville
Service Department


Mike Armato
Service Manager
815-229-0089
Sharon S. on 07/20/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Efficency and friendly"
Happy although I had to return immediately because of smoke coming out of exhaust. They tended to it right away
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 07/13/2017
Service Type: Maintenance
Review Created: 07/20/2017 09:02 PM
Mike A., SERVICE MANAGER at Hyundai On Perryville responded on 07/21/2017

Thank you for taking the time to complete our survey. We look forward to servicing your vehicle again in the future.

Thank you,
Hyundai on Perryville
Service Department


Mike Armato
Service Manager
815-229-0089
Janet R. on 07/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The people are fantastic!"
They take wonderful care of my Santa Fe ..... and are experts in communicating their genuine concern for a job well done. People make the difference.
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 07/13/2017
Service Type: Maintenance
Review Created: 07/20/2017 11:13 AM
Mike A., SERVICE MANAGER at Hyundai On Perryville responded on 07/21/2017

Thank you for taking the time to complete our survey. We look forward to servicing your vehicle again in the future.

Thank you,
Hyundai on Perryville
Service Department


Mike Armato
Service Manager
815-229-0089
Denise C. on 07/19/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"i am waiting for your prices to go down. "
I want you to have better coupons for oil changes like $29.95 for oil changes only.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 07/17/2017
Service Type: Maintenance
Review Created: 07/19/2017 12:50 PM
Mike A., SERVICE MANAGER at Hyundai On Perryville responded on 07/21/2017

Thank you for taking the time to complete our survey. We look forward to servicing your vehicle again in the future.

Thank you,
Hyundai on Perryville
Service Department


Mike Armato
Service Manager
815-229-0089
Matthew V. ReScore Review on 07/17/2017
ReScore
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Surecritic checkman logo Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Really?!"
Poor service attention via email and not a call.
Shame on you for the lack of attention to detail.
Vehicle: 2011 Hyundai Elantra
Category: Service
Service Date: 07/12/2017
Service Type: Repair
Review Created: 07/15/2017 03:15 PM

Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"It will do"
Sure, it will do in a pinch or if you want to spend a bunch of money but I would rather save the money and have better customer service closer to home. Why have a 7:30 appointment when the tec doesn't start until 8. Why pay for 60K mile tires when they only last 30K. Why deal with continual customer service problems. It just wasn't worth the hassle any more.
Vehicle: 2011 Hyundai Elantra
Category: Service
Service Date: 07/12/2017
Service Type: Repair
Review Created: 07/15/2017 03:15 PM
Mike A., SERVICE MANAGER at Hyundai On Perryville responded on 07/17/2017

Thank you for taking the time to complete our survey. I apologize that it was not better communicated to you that the technitions do not start until 8 am, we open up at 7:30 am for drop offs and pick ups. Thank you for bringing this to my attention. I will make sure this is better communicated to our customers in the future.


Mike Armato
Service Manager
815-229-0089
Louise B. on 07/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Nice consideate people"
Nice Considerate people
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 07/12/2017
Service Type: Maintenance
Review Created: 07/14/2017 11:47 AM
Mike A., SERVICE MANAGER at Hyundai On Perryville responded on 07/14/2017

Thank you for taking the time to complete our survey. We look forward to servicing your vehicle again in the future.

Thank you,
Hyundai on Perryville
Service Department


Mike Armato
Service Manager
815-229-0089
Paula C. on 07/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"routine service and check up "
always excellent --
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 06/26/2017
Service Type: Repair
Review Created: 07/13/2017 09:02 PM
Mike A., SERVICE MANAGER at Hyundai On Perryville responded on 07/14/2017

Thank you for taking the time to complete our survey. We look forward to servicing your vehicle again in the future.

Thank you,
Hyundai on Perryville
Service Department


Mike Armato
Service Manager
815-229-0089
Verified Customer on 07/13/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"N"
N
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 07/11/2017
Service Type: Repair
Review Created: 07/13/2017 01:04 PM
Mike A., SERVICE MANAGER at Hyundai On Perryville responded on 07/13/2017

Thank you for taking the time to complete our survey. We look forward to servicing your vehicle again in the future.

Thank you,
Hyundai on Perryville
Service Department


Mike Armato
Service Manager
815-229-0089
Verified Customer on 07/11/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Wanted to perform work that didn't need to be done!"
I took my car in to have a noise in the right front wheel investigated. They came out and said I needed all new brake pads and rotors on all four corners to the sum of almost $800. I took my car to a reputable mechanic and he said I only needed brake pads and charged me $89.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 07/06/2017
Service Type: Maintenance
Review Created: 07/11/2017 03:27 PM
Mike A., SERVICE MANAGER at Hyundai On Perryville responded on 07/12/2017

Thank you for taking the time to complete our survey. Thank you for brining this to my attention. I do apologize if anyone in our
Service department came across as being rude. I would like to contact you to discuss this further.


Mike Armato
Service Manager
815-229-0089
Bruce D. on 07/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Prompt service and clean facility. "
I was very happy with my experience at Hyundai on Perryville. The service was prompt and the facility was clean and pleasant.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 07/07/2017
Service Type: Repair
Review Created: 07/11/2017 11:12 AM
Mike A., SERVICE MANAGER at Hyundai On Perryville responded on 07/11/2017

Thank you for taking the time to complete our survey. We look forward to servicing your vehicle again in the future.

Thank you,
Hyundai on Perryville
Service Department


Mike Armato
Service Manager
815-229-0089
Verified Customer on 07/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"6k oil change and tire rotation"
Fast and courteous service!
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 07/06/2017
Service Type: Repair
Review Created: 07/10/2017 05:11 PM
Mike A., SERVICE MANAGER at Hyundai On Perryville responded on 07/11/2017

Thank you for taking the time to complete our survey. We look forward to servicing your vehicle again in the future.

Thank you,
Hyundai on Perryville
Service Department


Mike Armato
Service Manager
815-229-0089
William H. on 07/07/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great experience "
Level of service provided.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 06/30/2017
Service Type: Maintenance
Review Created: 07/07/2017 04:40 PM
Mike A., SERVICE MANAGER at Hyundai On Perryville responded on 07/10/2017

Thank you for taking the time to complete our survey. We look forward to servicing your vehicle again in the future.

Thank you,
Hyundai on Perryville
Service Department


Mike Armato
Service Manager
815-229-0089
Verified Customer on 07/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great place"
Always professional and friendly. Always willing to answer any questions. Nice atmosphere.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 06/29/2017
Service Type: Maintenance
Review Created: 07/06/2017 05:35 PM
Mike A., SERVICE MANAGER at Hyundai On Perryville responded on 07/07/2017

Thank you for taking the time to complete our survey. We look forward to servicing your vehicle again in the future.

Thank you,
Hyundai on Perryville
Service Department


Mike Armato
Service Manager
815-229-0089
JERRY C. on 07/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service!!"
Quick and easy appointment scheduling. Prompt attention when you arrive for service. Updates on progress of your vehicle's service. All around great service!!
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 06/30/2017
Service Type: Maintenance
Review Created: 07/05/2017 02:46 AM
Mike A., SERVICE MANAGER at Hyundai On Perryville responded on 07/05/2017

Thank you for taking the time to complete our survey. We look forward to servicing your vehicle again in the future.

Thank you,
Hyundai on Perryville
Service Department


Mike Armato
Service Manager
815-229-0089
Terry W. on 07/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly people "
Always happy with the service I receive, timely and professional
Vehicle: 2013 Hyundai Veloster
Category: Service
Service Date: 06/30/2017
Service Type: Maintenance
Review Created: 07/04/2017 02:00 PM
Mike A., SERVICE MANAGER at Hyundai On Perryville responded on 07/05/2017

Thank you for taking the time to complete our survey. We look forward to servicing your vehicle again in the future.

Thank you,
Hyundai on Perryville
Service Department


Mike Armato
Service Manager
815-229-0089
Corrie B. on 07/04/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Can't fix anything "
Had car in on several occasions and nothing gets fixed correctly. I'm done with this place.
Vehicle: 2012 Hyundai Azera
Category: Service
Service Date: 06/30/2017
Service Type: Maintenance
Review Created: 07/04/2017 11:54 AM
Mike A., SERVICE MANAGER at Hyundai On Perryville responded on 07/05/2017

Thank you for taking the time to complete our survey. Per your voicemail, I have been trying to reach out to you, to help resolve this matter. I apologize for the issue and would like a chance to resolve this for you. I will continue to try to get in contact with you.


Mike Armato
Service Manager
815-229-0089
Leah J. on 07/04/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Helpful"
Wonderful people, good service, but they did miss a big issue with my battery.
Vehicle: 2012 Hyundai Accent
Category: Service
Service Date: 06/30/2017
Service Type: Maintenance
Review Created: 07/04/2017 11:45 AM
Mike A., SERVICE MANAGER at Hyundai On Perryville responded on 07/05/2017

Thank you for taking the time to complete our survey. We look forward to servicing your vehicle again in the future.

Thank you,
Hyundai on Perryville
Service Department


Mike Armato
Service Manager
815-229-0089
LARRY M. on 07/04/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Review"
****
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 06/27/2017
Service Type: Maintenance
Review Created: 07/04/2017 05:56 AM
Mike A., SERVICE MANAGER at Hyundai On Perryville responded on 07/05/2017

Thank you for taking the time to complete our survey. We look forward to servicing your vehicle again in the future.

Thank you,
Hyundai on Perryville
Service Department


Mike Armato
Service Manager
815-229-0089
Cathy K. on 07/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"oil change"
It was done in a timely matter did not take to long
Vehicle: 2008 Hyundai Santa Fe
Category: Service
Service Date: 06/29/2017
Service Type: Maintenance
Review Created: 07/03/2017 11:35 AM
Mike A., SERVICE MANAGER at Hyundai On Perryville responded on 07/03/2017

Thank you for taking the time to complete our survey. We look forward to servicing your vehicle again in the future.

Thank you,
Hyundai on Perryville
Service Department


Mike Armato
Service Manager
815-229-0089
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